I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

Bought a car a little over a month ago and having issues already with the vehicle. Service was not…read morehelpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again.

They did very good at replacing a new engine in my family members car. They were able to explain…read morethe new engine and assembled it in a timely manner. The over all cost was fair. I would recommend them very highly.

don't go there. would not fix their screw up for a week. ended up fixing it myself. their mechanic…read moreis deaf i guess. Could not hear obvious noise I sent the care in for. He did hear another noise. A rattling exhaust shield. His solution was to just remove an exhaust heat shield. then left out an exhaust mount bolt. Car rattled loudly when we got home. called them, we are busy can't get you in for a week. Would not ever take my car to these subaru experts again. Now I have to take it to subaru to get a heat shield which they discarded and have the noise checked out.

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.

Hi Doug, I wanted to…read morethank you for helping me get my daughter's first car. It was a happy coincidence that you opened your business across the street from where I live and I saw the car that I needed at a price better than I would have expected. The great part was that I didn't even have to negotiate you down on the price. It was already marked at a wholesale price...I know because I was a buyer for a used car dealership in Yakima for about 3 years. You are a man of character trying to provide a good future for your young son. I especially liked hearing him talk about how he helped you design your business cards. That was very cool and it made me happy that I could help support that. I wish you the best of luck and I know who I'm going to call for my next vehicle. Kodi Mather

Please do not buy a vehicle from these people! We got a car…read morefrom them, maybe we got less than 30 miles on it an the transmission went out in it. Got $1000 back spent 3500$ into it still went out now we're getting another one for it. A $6900 car is costing us almost $1400. I wouldn't trust them at all.

Stateline Auto Sales have amazing cars! They take care of their customers! Very pleased with this…read moredealership!!

Josh Vrieling is the man! What a wonderful car buying experience! He was incredibly accommodating…read moreand easy to work with. I will recommend him to any and all my friends for car purchases here on forth! Cheers!

It is with great disappointment that I have to write this review and give this company 1 Star. It…read morewas meant to be 5 stars, but we hit a roadblock at some point. They are family owned and operated and have a great inventory. Their prices and reviews between Kelly Blue Book and Cargurus matched up with my research and expectations, and yet they were still willing to negotiate. The staff were welcoming, inviting, courteous and attentive; they were everything you'd expect from a family owned dealership. They met and exceeded my expectations for what was a dreaded interaction with a car dealership. But here's where the roadblock hit. They place an anti theft device on every vehicle. I was casually told it was to track their inventory between their lots in Coeur d Alene and Spokane. I was told not to worry about the cost ($399) because it was "folded" into the price of the car. But when I made it to the finance office, and agreed to a price, there were doc fees and taxes, which I understood, but there was also the $399 add on, which I did not request. I logically debated with the finance director, who only had two months under his belt in that position, so I think we were both trying to understand the situation. The finance director said the charge had to happen, and after 3.5 hours of sitting around, I was over it and signed the paperwork. When I got home and read thru the two stacks of stapled paperwork, I found one line that crushed my experience. "Purchasing the Ikon car technology is not a requirement for the purchase of the vehicle." Talk about insult to injury. Not to mention the lack of transparency from a family owned and operated company that I felt comfortable and secure with. Asking them for a refund was not an option. They shut me down. I still don't understand. Also, the sales person I met with was let go that day. And they still wouldn't own up to the miscommunication. I believe you will get a good car from them. They service them and invest money to prepare them. But just know, legally, you don't have to pay for what you don't ask for. And if they make you pay, walk away.

A Truly Meaningful Experience - Thank You, Nate This was our…read moresecond time working with Nate, and once again, he made the entire experience feel smooth, thoughtful, and genuinely human. This wasn't just about buying a car--it was about finding the right vehicle for my mom, someone very important to us. Nate understood that from the start. He went above and beyond to make sure everything was taken care of before we even arrived--bank approval, paperwork, all of it. There was no waiting around or stress. We simply told him what we needed, and he made it happen without hesitation. Nate treated us like family, not just customers. His care, professionalism, and attention to detail meant the world to us, especially with something so meaningful. We're deeply grateful for how he handled everything. Nate has been my go-to for the last two cars, and when it's time for the next one, I truly hope he'll be there to help me again.

Don't buy a car here. They state that they have a military discount which amounted to approximately…read more2% ...should be considered disrespectful. The administrative fees are advertised as negotiable, yet the sales manager acted as if taking off $300 was going to bankrupt the dealership. Elementary protocol such as delivering a washed car with a full tank of gas did not apply. No 2nd key, but the salesman agreed to pay for half of the cost on making another one. I have yet to see a dime despite reminders on our agreement.