WOW --- Below ZERO RATING!!!! This place is a JOKE !!!!!!!!!! I don't know where to begin to be…read morehonest. Most basic thing a business can do is answer a simple phone call .... Nobody needs a GED for that even!!!! Been trying to get repairs done on brand new 2500 HD -- $100,000 + truck and no one seems to know how to order a part let alone get the part. Every time they say they got it -- guess what THEY DIDN"T !!!!! Never return phone calls when they say... Have been driving around with bad mirror and running boards that don't work since we purchased NEW!!!! No one told us that Becker SOLD -- If so we would have purchased through another dealer. Service with this new company is flat - outright ridiculous and they should be ashamed of themselves. How embarrassing for you and your employees. PLEASE- PLEASE DO NOT DO BUISNESS with this place --- You will be sorry if you do !!!!!!

If I could give zero stars, I would. My experience at GMC of Riverfront was the worst car-buying…read moreexperience I've ever had. During the negotiation process, the first thing I noticed was a "Accessory" charge for $1,500 for ceramic coating the interior/exterior and window tinting on the car I was buying, claiming it was already done. I've never encountered a dealership trying to make the customer pay for work done prior to the sale. After going back and forth and I was about to walk away, they begrudgingly removed the charge. Later, during financing, they tried selling me the same ceramic and window tint package that they had originally claimed was already done. After much back-and-forth, it became clear the work hadn't been done, and I began to feel like I was being misled. Before leaving, I asked the salesman, Kevin, if I misunderstood, and he confirmed that he was told the work was already completed. I tried addressing this issue with Kevin, who barely responded to my texts. After a week of no progress, I finally spoke with Alex, the general manager. He essentially accused me of wanting something for free, even though I explained that I agreed on the car's price because I was told the work had already been done and even came with a 5-year warranty. The owner, Yama(who I personally reached out to)was no better--he dismissed the situation by condescendingly explaining to me that when you buy something, you receive the product. Neither Alex nor the owner would acknowledge that I was lied to about the work that was done to the car. To this day I have not received an apology or even an acknowledgment of what happened. In the end, I paid $500 to have the ceramic coating and window tinting done. I waited over a month, and despite calling almost daily to schedule an appointment I was unsuccessful. I was even told to bring my car in and when I showed up nobody had any idea of me showing up. Finally, after talking to another salesman he was able to make the appointment. This dealership is unprofessional, dishonest, and provides horrible customer service. I would never recommend them to anyone. Avoid this place at all costs!

I went here to look at the RAV4's. Brandon approached us…read moreand we took a test drive. Loved it! Went to test drive another car to make sure it was the Rav I wanted. Came back that same day and told Brandon I wanted to put a deposit down to get the one I wanted that was arriving in a few days. Yay! Brandon kept me informed of my car, answered all my questions and told me when it came in. I went down there and drove it to make sure it was good to go and it was. Easy process! Signed my papers and out of there in an hour! High Praises to Brandon!! He was fabulous! No pressure, very professional, very nice and sincere. It has been 20 years since I bought a car so obviously a lot has changed! He represented Toyota proudly. I definitely recommend him if you want to buy a car! I'll tell my friends. Thank you!

I bought three cars from Findlay, but most of them were from the better Flagstaff version. We…read morebought a rav 4 here in Spokane, and a week later, the sunroof didn't work. It's been a nightmare. They're saying it'll be up to us to pay for the non-working sun roof. Good luck!

Unfortunately, I have to leave a one-star review. As a hardworking American consumer, I would…read morestrongly encourage others to use caution when dealing with this dealership. The lack of communication between the sales managers and associates created an extremely frustrating and unprofessional experience. I spent several days working with two different sales associates, researching vehicles, test driving, and negotiating a deal. After many hours, we finally reached an agreement. I secured financing through my credit union and also purchased a warranty through them, which the sales manager did not seem pleased about. After the deal was finalized, I purchased insurance for the vehicle and began cleaning out my current car in preparation to pick up the new one. Hours later, I received a phone call informing me that the vehicle had been sold to someone else! The owner needs to take note of his business ratings and send a professional in to evaluate this particular team in his dealership.

Garbage car sales, rest assured they will not respond in any sort of timely manner when it comes to…read morerefunds or warranty issues. Do not use them to buy a vehicle. When your hard earned money is on the line they do not care about you.

Our salesman was Scott Petterborg. I have to say buying a car here is one of the best experiences…read moreI have ever had purchasing a new vehicle. The best thing about this place is that they never go on the test drive with you, at least they never have with us. They also never pressured us with wanting our phone number or giving you those lame ass sayings you only hear at a car dealer such as, " What can I do to put you in this car today", " I really think you look great in this vehicle", etc. Once we decided to purchase said vehicle the "arguing process" LOL was non eventful. Easily the smoothest deal we have been through. BTW, while there a lady came in that had her car there for service with a suitcase. They had picked her up at the airport and brought her to pick up her vehicle. Pretty nice of them. Thanks A Lot. Mitch

I am extremely disappointed with my experience at Lexus of Spokane…read more I brought my 2018 Lexus RX 450hL in at 10:00 AM because my vehicle was displaying a "Hybrid System Stopped" warning. By 5:00 PM, my car still had not been diagnosed, and I was simply told they couldn't determine why the message was appearing. I understand that diagnosing intermittent issues can take time, but after waiting all day, I expected much better communication, updates, and progress. What made the experience even worse was what happened when my 6-year-old Black son and I first arrived. An older white employee looked at my son and said, "Oh, are you the guy we hired to clean the floors? We pay a nickel an hour." I found that comment completely inappropriate and offensive to say to a young child. It immediately made us feel uncomfortable and unwelcome.

My mommy and I hate car shopping but if you're in the market for a low mileage previously owned…read morevehicle than we highly recommend calling or stopping by Rick's Korner first. Not only is he professional and courteous, he's upfront and honest about his cars. We like how laid back he is so you don't feel pressured to make a decision right away. Now I'm cruising in a almost brand new, low mileage BMW X5 and I got all the girls looking at me!! We got a great deal, a great vehicle, and we went home feeling good about our purchase. We would definitely recommend Rick's to our friends and family because who doesn't want the people we care about to get a great deal too!! Thank you Rick for taking such great care of me and my mommy!!

I recently purchase a used 2011 Volkswagen TDI Jetta from Rick and Shelby and it was one of the…read moreeasiest/ smoothest deals I have ever made at a car dealership. Rick and Shelby are both really friendly and are interested in getting you the best deal you can get with a car you're interested in. I love my Jetta and will for sure refer any of my friends or family to buy from them. All their cars are quality at a great price.

They did very good at replacing a new engine in my family members car. They were able to explain…read morethe new engine and assembled it in a timely manner. The over all cost was fair. I would recommend them very highly.

don't go there. would not fix their screw up for a week. ended up fixing it myself. their mechanic…read moreis deaf i guess. Could not hear obvious noise I sent the care in for. He did hear another noise. A rattling exhaust shield. His solution was to just remove an exhaust heat shield. then left out an exhaust mount bolt. Car rattled loudly when we got home. called them, we are busy can't get you in for a week. Would not ever take my car to these subaru experts again. Now I have to take it to subaru to get a heat shield which they discarded and have the noise checked out.

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.

I had the best experience at a car dealership today that I have never experienced at another…read moredealership. And that was BMW of Spokane. I worked with sales rep Bruce Smith. I couldn't have met a nicer guy. If you go in, tell him I said hi. As far as the finance department, I worked with John. Two of the nicest guys you would ever want to meet. Long story short. I went in for a particular SUV, and it didn't work out. However, the one I went home with was a better vehicle, and a great deal. Go visit them when you are looking for a new or used rig. You will be glad you did.

AVOID AT ALL COSTS…read more Purchased an extremely rare M product from this dealer, used. Flew from Southern California to buy it. Was sold perfectly clean, O accidents, perfect car!! 6 months into ownership, I check my CarFax to randomly find an accident has shown up from before I was sold the vehicle. The accident dates back a year before the purchase. The dealer not only refused to negotiate with me whatsoever or be reasonable, but instead the general manager Chris Marino sent me an extremely fiery email, to discourage me from asking further questions or pursue damages? I don't know. All I asked for was fair: the value lost from the accident in good will, being I paid a major premium for a clean title clean carfax vehicle, *and I still have the clean carfax stapled to my sales agreement.* ALWAYS be careful when buying a specialty used vehicle, because not even corporate BMW dealers will make wrongs, right.