I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

My wife hated shopping for cars, until now! CarMax simply made purchasing car so much easier. No…read morehassle, no run around, we even had our car shipped in for free since it was in Seattle area for a test drive, no obligation! I will never purchase a used vehicle any other way now.

They did very good at replacing a new engine in my family members car. They were able to explain…read morethe new engine and assembled it in a timely manner. The over all cost was fair. I would recommend them very highly.

don't go there. would not fix their screw up for a week. ended up fixing it myself. their mechanic…read moreis deaf i guess. Could not hear obvious noise I sent the care in for. He did hear another noise. A rattling exhaust shield. His solution was to just remove an exhaust heat shield. then left out an exhaust mount bolt. Car rattled loudly when we got home. called them, we are busy can't get you in for a week. Would not ever take my car to these subaru experts again. Now I have to take it to subaru to get a heat shield which they discarded and have the noise checked out.

Please do not buy a vehicle from these people! We got a car…read morefrom them, maybe we got less than 30 miles on it an the transmission went out in it. Got $1000 back spent 3500$ into it still went out now we're getting another one for it. A $6900 car is costing us almost $1400. I wouldn't trust them at all.

Stateline Auto Sales have amazing cars! They take care of their customers! Very pleased with this…read moredealership!!

Hi Doug, I wanted to…read morethank you for helping me get my daughter's first car. It was a happy coincidence that you opened your business across the street from where I live and I saw the car that I needed at a price better than I would have expected. The great part was that I didn't even have to negotiate you down on the price. It was already marked at a wholesale price...I know because I was a buyer for a used car dealership in Yakima for about 3 years. You are a man of character trying to provide a good future for your young son. I especially liked hearing him talk about how he helped you design your business cards. That was very cool and it made me happy that I could help support that. I wish you the best of luck and I know who I'm going to call for my next vehicle. Kodi Mather

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.

My mommy and I hate car shopping but if you're in the market for a low mileage previously owned…read morevehicle than we highly recommend calling or stopping by Rick's Korner first. Not only is he professional and courteous, he's upfront and honest about his cars. We like how laid back he is so you don't feel pressured to make a decision right away. Now I'm cruising in a almost brand new, low mileage BMW X5 and I got all the girls looking at me!! We got a great deal, a great vehicle, and we went home feeling good about our purchase. We would definitely recommend Rick's to our friends and family because who doesn't want the people we care about to get a great deal too!! Thank you Rick for taking such great care of me and my mommy!!

I recently purchase a used 2011 Volkswagen TDI Jetta from Rick and Shelby and it was one of the…read moreeasiest/ smoothest deals I have ever made at a car dealership. Rick and Shelby are both really friendly and are interested in getting you the best deal you can get with a car you're interested in. I love my Jetta and will for sure refer any of my friends or family to buy from them. All their cars are quality at a great price.

ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

The overall buying experience wasn't too bad and the vehicle I purchased is pretty much as…read moredescribed. The problem I have is that I was told when I bought the vehicle that the oil had been changed. When I got half way home the oil change indicator came on. I checked the oil and could tell that it hadn't been changed in a while, certainly not as I was told. This may not seem to be a big deal, but when you spend $11=k on a vehicle and come out of pocket with a down payment and then have to pay again to get the oil changed it's kind of a slap in the face. In addition, I have been waiting for a month for my title work to show up and it's still not here. I texted the sales person and was told I just might have to go get another temporary permit because it can take 45-60 days. This again is not what I was told when I bought the car and to be honest I don't know if it's even possible to get another temp permit and if it is that doesn't make it right because it takes time out of my schedule to go do that and I wasn't told this was going to happen. The salesman just told me that if I had an issue I could call and talk to management...Hmmmm, a little different attitude than when they were trying to get me to come buy a vehicle. The bottom line is that you need to verify anything you're told and double check to make sure it's accurate, before you buy, because after you buy the whole attitude changes.

Filled out the online inquiry for a vehicle, even set up a trade in evaluation. Drove across town…read moreup north at a busy time of day. Had been texting with their rep for about an hour. Got there - neither of the vehicles were there. They sold Saturday? But they had a completely different one to sell us. Bait and Switch? False advertising? Just atrocious communications? Whatever is was it was a complete waste of my time and effort. Save yourselves the trip and shop elsewhere.

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

I have lived in Spokane 15 years. I wish I had looked up River City Auto sooner as car shopping has…read morebeen a nightmare over the years. Recently my wife and I needed to buy a car and after 6 different places we were burned out and frustrated beyond belief. We happened upon here and man is this a diamond in the rough. Absolutely 100% satisfied in our experience. Mark and Chris were incredible to work with, cars were great and clean, no fuss or games and they took amazing care of us. I will definitely be an ongoing customer after this experience. Big thank you to Chris for everything he did and making sure we have a reliable car for my wife. I have never been impressed with a car sales business until here.

For starters, I was pretty skeptical about buying a used car on this corridor of Sprague/ a used…read morecar from a lot in general. I have bought used cars privately, but you never hear anything good about used car lots. I have to say now I would send anyone to River City and trust they would get a solid car and a fair price. I worked with Todd (the dad) and Chris (the son), but mostly Todd. My wife and I first went to look at a Land Rover they had and Todd waited till we got off work to take a look. We liked it but wanted to shop around. There was no pressure, Todd talked us through some repairs he had done and was transparent. We looked in every west coast date and Idaho and Montana for the specific mode we wanted to compare to the one Todd was selling. In the mean time, I asked mechanics and other people I knew around town what they knew of thought of River city auto. I heard great, positive things from everyone. I even messaged people who had left reviews previously to see how their cars were years later, and they all still had positive things to say (I'm pretty thorough). After a few weeks, we went back to Todd and sent the Land Rover he was selling in for pre-purchased inspection at a very reputable mechanic for this type of car. Everything Todd said was fixed was indeed fixed and the car came back with a glowing inspection. I brought Todd cash and he did all the paperwork. Todd even had a good recommendation for getting a great deal on tires in town. River City Auto is the only used car lot I would recommend in Spokane! Thank you Todd and Chris, I just might have to get another car from you all just for the fun.