Every time I have used the Honda service team here I have found them to be super friendly and informative. Unlike a downtown dealer, I've never felt like they were trying to pull one over on me. Like most auto maintenance you can pay for convenience or DIY. They don't over pressure you either way, so I pick and choose what I have them do vs what I do myself. No scare tactics or anything like that ever used when I discuss with them what I will do vs what they will do. For instance, I personally hate doing oil changes myself, so will use them for that if I need other work done. Also had them install a OEM hitch because I have the lift gate kick sensor as well and had to be moved when the hitch was installed. I selected the OEM hitch because it looks much better than the aftermarket ones. read more

I would avoid this lot by all means. Incompetent all around, typical used car salesman types: attentive when they want to sell you something, ghost once the sale has gone through. Hard sell on the warranty. There are major issues with internal comms. More than once I have contacted them about simple service related items. They tell me, "ok, come in any time." But then I show up and their service department is completely confused and I end up having to make an appointment and come back. The latest had to do with getting a front license plate bracket installed because they didn't install it when I bought it (I should have made them install it when I bought it). First time I emailed Nick who made a big show of "email me for anything." No answer. Then I call, they say 'come on in' and like an idiot I believe them. When I get there they turf me to AutoNation Acura next door, who are all confused because no one from Honda gave them any heads up about my coming over. Yesterday same thing happens. I made the mistake of believing the person I spoke to who said "come on in". Service ppl are again confused, say they don't have the bracket but can order one and tell me just show up to Acura and they'll install it. Tell me why I showed up to Acura today, they have 2013 and 2015 brackets but not 2014. Those Honda clowns either didn't order it or ordered the wrong one. Acura is ordering for me directly and ill show up tomorrow to have it installed. I trust them, but not Honda. I regret buying from autonation Honda. Worst experience ever. read more

They did the legal minimum My primary vehicle is my motorcycle and I drive a car less than 500 miles per year. My ancient beast was showing signs of end-of-life, so I began looking last fall. Things weren't right with the ones I saw, but I was resigned to getting an automatic these days, though I've driving a stick for forty years. Then, a couple of weeks ago, I saw a few to look at. I stopped by AutoNation Honda, and the supposedly lighter interior of one was black. Having grown up in a hot part of the country, that's a clear no for me. The sales guy went online to see what else the chain had. He found the Sonic that had just been traded in at their Chevy dealership and wasn't even on the market yet. It was a stick, so I was excited. Once they cleaned it up, I went to look at it. For a car with just over 100k, it was in pretty good shape. I saw the basics with a body hole in the back and a missing visor. Those are easy to deal with. Here's where my due diligence fell apart. I looked through their voluminous paperwork on its status. Got the Carfax info and it looked good. Sadly, I didn't look carefully enough at the small print way in the back of their own inspection. It needs a new timing belt and there's an oil leak. For things that important, ethics and morals should have clearly disclosed those things verbally. Nope. They did the bare, legal minimum and I missed it. It's at the shop now and what I thought was a gasket leak also is a stripped bolt so we're replacing the pan. All told, more then $2k of work. It'll still be a good car after, the problem is the price. I checked KBB and it was priced at the top of the range for those cars. It looked good enough that was acceptable to me. If I'd done my due diligence, I would have walked away at that price. I hold both them and myself responsible. Just as it's almost impossible read all the details in a EULA, the items were hidden and I didn't focus. If you go there, be aware that you need to go through everything before signing. read more

My experience was smooth and well orchestrated. It is a sale right? At the end of the day, my trade in was properly evaluated and while waiting for paperwork etc. I didn't feel bored. I recommend Brandon, personally. He made me feel as a valued person and was entirely attentive, and genuinely cared about what I was looking for. He provided me with the Honda phone number in FL knowing I'll be there for a bit. Go ask for Brandon. read more

I recently purchased a 2023 Jeep Grand Cherokee with the help of our fantastic salesman Nathan Ohms! We walked in there hoping to find a great family car and walked out within a few hours with our dream family car. We couldn't be more grateful with how easy they made the process. This is my second time purchasing a vehicle from Honda Auto Nation and I would definitely keep coming back. If you're looking for an easy process finding your dream car, stop by their dealership, you will be in and out with your dream vehicle. read more

AutoNation Honda Spokane Valley - Car Dealers Near Me - Spokane Valley, Washington

If there was a way to give 0 stars I would. The car itself has not been a problem. It is the people we work with. We made the mistake of a lease. The lease term ends and we are told me price for certified warranty should we decide to buy it. Then another price. Then we are told about an extended warranty that provide greater coverage for the cost of the certified. We go home and think. We get a text asking what we decide. We tell them we will buy without any warranty. They say ok. We go to buy car. They say you can't. You have to schedule appointment for that. Not on Friday. Now my wife is told they will not work with us. We have to go somewhere else. The communication has been terrible. And then we get the shaft. Stay away if you'd like decent customer service. read more

AutoNation Honda Spokane Valley - Last convo with dealer. Nothing about scheduling anything. Further example of awful service and communication. - Car Dealers Near Me - Spokane Valley, Washington

purchased a used Vehicle from them..The Sales Team was Great to work with. The Finance and Title Officer I guess don't want to talk with you and explain details. Pushed it up to the General Manager, Francois Chaker. This was the Most Unprofessional person in the Dealer. He also would't answer questions. He bragged about AutoNation as being the number one auto dealer in the USA...Big Deal..was waiting for the title for 2 months. They ended up sending it to another Location. Luckily was sent to the correct location by the Office that had nothing to do with it. Keep Looking around..it appears that AutoNation is not Very Well Run, I know this Dealership lacks Leadership, Customer Service and Professionalism. read more

Amazing, I'm not the first to put a bad review. The sales team is communicative, I can't say much for cole, the finance manager. He's horrible at his job. I'm trying to get my registration from an internet purchase and he wants nothing to do with it. This says a lot about frank the gm. He cannot control his team, nor does he want to. read more

After texting back and forth we were lied to and lead to belive we could get a certain van in our budget. We loaded up the family and drove out there, only to be told that it couldn't be done and that we didn't read the messages right. We spoke with the manager Austin who seemed not to care a bit! It was such a frustrating experience. We feel we were lied to, in order to get us in the door. We were trying to pay cash, we told them exactly what we had. This is no way to do business. read more

AutoNation Honda Spokane Valley - Our text - Car Dealers Near Me - Spokane Valley, Washington

I was defrauded by this company and it took a very courageous person to alert me no thanks to anyone at this company. The salesman Justin Daniel quoted me $1000 higher on the purchase price of my new vehicle. His manager caught this error and told justin to reduce the price. Then Justin approached me about purchasing my trade-in off the books for $1000. I agreed to this, then he came back and asked if I would take payment from deducting money off the purchase price of the new car as a "owed" favor from justin Daniel's manager. I also agreed to this but unbeknownst to me he defrauded me. Justin Rogers the branch manger called me to find out where my trade-in was, and I alerted him of the deal that went down! at no time did he alert me that I was defrauded. Justin rogers did fire Justin Daniel for curbing but wrote him a positive review and is now at Camp Chevy! I have not received any payment for my 2000 CRV he stole and then sold for a huge profit. read more

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I just called Autonation Honda for a quote on a car battery and installation. I was quoted $189 plus they were having a coupon sale of $40 off. I set up an appointment to have it done. When we arrived they said it was $368. They didn't care if we had just gotten a quote 10 minutes earlier and they didn't care if we walked out. This is not the first time we have had terrible service. Two times before we have had scheduled appointments and have had to wait hours to get a simple oil change done. read more

bought a used Subaru for my daughter. i was shown a list of the parts repaired before my purchase. I was told that I have 250 miles to return it if not in good shape and that all work they did was covered by a 12 month warranty. unfortunate I had to travel after the purchase so wasn't able to take it in for an inspection. after my daughter had driven it for 6 months I had made several repairs. lower control arms, wheel bearing in back, muffler. I took it in for some repair work to be told that the front wheel bearing needed replacement. I went to the service department to talk about getting it repaired since the parts and labor were done by AutoNation before I purchased. they told me that there is no warranty on the parts and labor since the car was bought as- is. Even though they clearly showed that the repair work and parts were installed there. the sales manager offered to help with the costs and told me that I should have purchased the extended warranty. at that point I blew my stack! I was ok to repair all the as-is items that had arisen but fully expected them to honor their parts and labor. fat chance. my second negative experience with their sales department. Do not purchase from Automation Honda. read more

My husband newly purchased a vehicle from Auto Nation Honda. And we couldnt be happier. My husband needed dependable, reliable, vehicle for his work, this place was the place for us to go to. Our Sales consultant William Gonzalez helped us find my husbands perfect car for him. His customer service was impeccable! I give him 5 stars!! Chase Tuttle was our finance go to guy. He got us what we needed financial for our family. His customer service was 5 stars also. Pretty much we were super happy with our experince here at AutoNation. Highly recommended. Everyone at AutoNation treated us with wonderful customer service. Very pleased! And my husbands New car is DOPE!! :) read more

I have never been treated so poorly as I was at AutoNation Honda in the Spokane Valley recently. The sales manager was rude and condescending regarding my recent car purchase (2 months) ago. My son purchased a new car through AutoNation Honda and traded his Dodge Dart, which he has always maintained and took for service at Honda. We felt it would be a good car for me to purchase as we knew the service record. They sold me the car "AS IS" but stated they had done a 50 point inspection. Their 50 point inspection is garbage! After bringing the car home I started noticing a creaky noise and recently took the car to my local shop as I do not live in Spokane. Their inspection noted warn engine mounts, the transmission mount Honda "fixed" was not done properly and the rear brake calipers were open and rusted. These are not things that would have happened in the two months I had the car. My son and I went to Honda to talk with them about the issues, the sales manager was completely unwilling to work with us and told us the inspection report from my local shop was worthless. They didn't ask us to bring the car in and let them check it out and just completely blew us off. I told them they sold me an unsafe car and they tried to blame it on my son! He was totally unaware of any of the previously mentioned issues, as no one ever mentioned them in his service reports. My son has purchased 2 vehicles from AutoNation Honda and will NEVER go back, nor will I! Shame on you Honda for your treatment of your customers, trying to blame these issues on my son and your unwillingness to work with us! LaDonna S. read more

I am a returning customer of Brian Wall at Honda AutoNation Spokane Valley, WA. He is the best at what he does, he got me into a brand new car AGAIN and I couldn't be happier! Brian made sure it made sense for my budget. He catered to all my needs and some. He delivered above my expectations. Brian is 10/10 in my book. Awesome guy, friendly, professional, not your typical car deal situation- everything about it felt and feels good! Happy to have him in my corner. Thank you again Brian! read more

This was the best experience I have ever had at a car dealership. Service is exceptional. Wesley, in particular, went above and beyond.

I purchased GAP and an extended warranty with my new vehicle a week ago. After further thought on both, I decided the next day that I would like to cancel, I also found when adding the vehicle to my insurance policy I already HAVE GAP coverage. I have left numerous emails and phone with my Sales agent along with voice messages to the finance person Cole and personal messages with Kayce in the Sales department and have not received one single call or email back about my request. The communication is terrible and I feel absolutely disrespected and taken advantage of. They took my money for the car and could care less about the follow through. I will not recommend AutoNation to any person purchasing a new vehicle. read more

Do not go here unless you want to overpay and walk out broke. I scheduled an oil change for days in advance and I should have asked what the prices were for the oil change but I didn't expect it to be any more than $40. I drive a Honda Civic and the quote that I got back from the man who helped me was $80 for a simple oil change. I had a $10 coupon which made it $70. However before he took the car I did a quick search online and found that Larry H Miller five miles up the road offers a maintenance package which makes each oil change $30. The man tried to tell me that this price was competitive and that everywhere in the area is going to charge me $80 for my oil change. Do not go here very bad service did not even offer to price match or offer any other discount. Mediocre service do not waste your time here drive 5 miles up the road or if you want a great getaway go to Coeur d'Alene and schedule your servicing at those dealerships instead read more

i was told a offer on my vehicle would take 10-15mins. I waited in lobby for over an hour to be told they expect an offer in 20minutes. I told them I live far away and can wait, they told me just go home they can't buy because process would take two hours and they would be closed. Two days go by, I text them ti be told they'll push it through, ask again to be told they get a higher manager involved. full day later, they say they call regional management. All I got was the runaround and lies, they just kept pushing their script onto me. I wen to car max a few days after this and got a cash offer within 30mins as a walk in. Go to car max, these guys are a circus act in a nice looking building. All just there to have fun and steal your money. I got a 21k offer from carmax. Still haven't heard back from them read more

The whole company is a joke! They have sales men who act childish and roll their eyes when you walk in. The sales men talk about the customers rudely and disrespectfully to each other. They ignore calls, texts and emails etc. Tried to purchase a car from here and they had told us that the car had past inspection and yet the car didn't even make it a mile off the lot. We went ahead and brought it back to have them fix it since it was within the 5 days of purchase and not only did we get the run around game for over a month they ended up unwinding the deal without our permission let alone letting us know about it. Next thing we know we are searching for a different car online after we left and there's the car that we were just told was not available anymore on the website. such a pathetic company. read more

Made an appointment for oil change online a day before MLK day. They had a lot of availabilities. The place is smaller than a lot of other honda dealerships I've been to but they had everything I needed. Took about an hour for oil change and multi-inspection and a salesman didn't push me to get any other service but warn me that my break pads are wearing out and needs to be changed soon. The waiting area is small but cozy. They got free wifi and TV as well as coffee and hot chocolate, tea stuff. Cost: Synthetic oil change came out to be 89 after tax which is a bit higher than other places. Overall smooth transaction, speedy service, everything was good. I think I will return. I wish they would give deals though. read more

Wow! We went into Autonation Honda on Christmas Eve to look at a Pilot and ask questions. From the start, the sales team was extremely kind and helpful. My husband sat in the Pilot and realized it would not fit his 6'3 body due to a lack of seat adjustment. Tyler the sales manager came over and double checked every model to see if they would work. When it was established that we loved the vehicle but it just would serve our needs, he didn't try to convince us otherwise. He shook our hands and said "I've done the absolute best I can and I understand we aren't able to make a deal today." Which was a very different attitude than we've experienced from other dealers. These guys are the real deal. I HIGHLY recommend Autonation Honda, Acura and VW and will definitely be back for our next vehicle! read more

in 2015 we had an awful experience with this dealer / franchise. Since that incident I have bought 5 other new Honda's from another dealer. After 6 years, I decided to give them a try as I am shopping for a car. I was contacted with the message that they had the exact one I wanted on the lot, delivered today. I was skeptical, but always willing to give someone another try. As such, I talked to the salesperson, sounded legit, I could see the car, but not drive it yet as it hadn't gone through Post Delivery Yet. So a visit was in order, unfortunately..... Not only was the car NOT on the lot (ETA a couple of days)!!!, they offered me a trade in value that was $2000 under Kelly blue book trade in value. From the get go, they very unwilling to negotiate, or work with us. Not willing to budge on the trade in value, even though I showed them a certified CASH (not trade in) offer from Kelly BB that was higher then what they are offering. Walked away, I guess they don't like having returning customers. After I got home I decided to go online and get a "Certified AutoNation Appraisal" ... They offered $1500 OVER what the dealer offered me. After I found out that the Certified online appraisal was $1500 over I contacted the dealer, and he was still not willing to deal. Told me I wouldn't get that amount, he didn't believe that Trade In value was higher then straight sale value. As such, my OPINION is that they do not appreciate repeat business, they only care about your money NOW, and don't think about Future Sales or other revenue generating business (services, addons, referrals). Funny thing is, if they would have given me the "Online Certified Trade In" value, I would probably would've made the deal... May be it's good that they didn't.. They certainly didn't do anything to take the "bad taste" out of my mouth from 6 years ago... read more

Don't hold true to their word. Waste of time and rude to customers after backing out of a price guarantee. Offered 7k under the Kelly blue book for trade in and 5k under their initial offer 2 days prior. Unethical. Avoid. Go to CDA Honda. They treat you as you expect to be treated. I will not refer anyone to this dealership. read more

THESE GUYS ARE GREAT! I reached out to Josh Evans (who actually works out of the Acura building on the same lot) looking to lease a new Fit. My credit isn't the best but Russ (GM) & Eric (Used Honda Manager) worked with Honda to get me into a car that far exceeded my needs. They got us into an HR-V, which is basically an AWD Fit. My wife couldn't be happier and neither am I. There was no pressure from the sales team as they worked to meet my needs, not their wants. In the end even the finance guy derek, did a great job showing me all of the potential protection options and explaining what they did but there was no pressure to buy any of them if I didn't like them. Needless to say, these guys do a great job all around. If you need a new Honda or Acura or even a used car check out Josh, Kody, Samer and the rest of the team they all do great! read more

Overall, unimpressed. My salesperson was helpful and kind during the purchase of my 2006 Toyota Rav4. A couple days after buying the car it rained, the windshield wipers were HORRIBLE. No big deal, I purchased new windshield wipers but you'd think that's something a dealership would check and replace. I also noticed a rattle under the hood only at 40-45 miles per hour and then after a trip to montana and back that the car is burning oil and a lot of it. I did a quick google search, turns out it's the engine and it's a problem toyota has acknowledged and dismissed. Just as the dealership did to me, with less than 3,000 miles that i put on the vehicle and having it for 3 weeks they were of no help except offering to "trade it in" cool. Lets loose a ton more money while i'm at this! I will not be recommending this dealership, but i'll continue to advertise for them while i'm at gas stations and can't get my oil cap off to refill the oil so i'm there for 45 minutes asking everyone if they can try. Definitely leaving their license plate holder on. free advertising. read more

Literally worst experience i ever had at a car dealership. Based on my experience they will say anything on the phone to get people to come on so they can pressure them into getting robbed blind. Spoke on phone to sales manager and he said "im confident we can make that happen" which was not even near the truth. In the experience of negotiating i was fed quotes "i wouldn't give this deal to my mom", "best deal ive ever given anyone" which was as much of an insult to my intelligence as ive ever received along with living up to the stereotype of a shady car dealership. At the point where i had enough and walked out the salesman had the audacity to tell me "im glad we didn't make this deal" which further solidified my decision of not giving my business to handa auto nation. read more

Absolutely the best and only place to go shopping for a new or used car! Thanks to the helpful and caring people that work here I left satisfied with no complaints. 10/10 some of the best service I have ever received in my entire life read more

Won't fix problem they created, causing me to be unable to get recall fix done. Tried to make me jump through hoops to get recall work done. http://blog.noncog.com/2013/01/honda-service-fail.html read more

I only use this location for maintaining my Honda Fit because I like the service, lobby, and showroom. The service here is great. I simply drive my Honda into the garage and I am greeted quickly. They move me into the desk area and ask me about my service needs. My car is then quickly moved out. It is washed, vacuumed, and has the windshield wiper fluid topped off. I thought all modern service centers are like this. Sadly they aren't. The lobby is nice. Leather furniture, nice magazines, free coffee, work desks, tv. It's very nice. The showroom is well lit and fun to stroll about without being hassled into buying a new car. read more

Never will I be bringing my Honda back. Just paid over $1,600 to fix a transmission leak after having my transmission fluid changed here can't help but believe the transmission fluid change caused this transmission seal leak at my next oil change visit....Now just not even 3 weeks after paying over $1,600 for the transmission leak my engine light is now on!!!! Are you kidding me!!!!?/? I feel like they have done damage to my car and totally took advantage of me. Will take my business elsewhere where the business actually values there customers and fixes the problem the right way the first time not keep making them return over and over! read more

Never again will I be a client to AutoNation. Like others have stated, I should've read reviews FIRST. While shopping for a car, I had at least 4 people emailing me. As soon as I decided on a car, it was all down hill from there. I wish I could give them negative stars. I was told paperwork would take 45 mins, I was there with my toddler for at least 3 hours. I was told my loan was going with a specific lender, it went to the one place I asked them not to send it to. They bragged about all their cars driving off the lot clean and full of gas, but I took mine home with about 1/4 of a tank of gas. I traded in my vehicle with snow tires on. I was told they didn't want the snow tires and that I should bring in the regular tires. I was also told they would call me to come pick up my snow tires. No call ever came. I drove the "new" car home as the sun was setting and only then did I notice there were pits covering the entire windshield. I had to threaten to utilize my "5 day back guarantee" in order for them to replace the windshield and also there was an annoying rattling sound which seemed to get worse in idle. It was the heat shield. The metal was too soft to weld down so they replaced it. My temporary registration was almost to the expiration date and so I called again asking if it was at their location yet. The lady who answered was short with me and rude. She then stated "your plates are here so someone MUST have called you". I would have been happy with a simple, "sorry about that, yes we have them". Then a couple of days later, someone else called to finally let me know the plates were in (after I already called to check) and even though it was passed the temporary registration date, I asked them to mail me my plates because I didn't want to go in again. Now I am STILL trying to get some resolution to them loosing or tossing my snow tires with little hope. I hope someone reads this and decides to get their car elsewhere. Like others, I felt it necessary to share my awful experience to hopefully stop someone else from having to live through what I am going through. Issue after issue, problem after problem. GO SOMEWHERE ELSE! read more

AMAZING! Found the car I wanted, pushed the "Get best price now" button, John Richey emailed me within minutes with a price. Contacted 5 more Honda dealer in E & W WA asking for their best price, didn't share any of the prices I had been given with any of the dealers. Automation Honda was the lowest! No grief or hassle, John was a pro, kept in touch with us for a week. Someone else bought the car we had chosen, he kept an identical car at the same great price until we could make it in. Ronny in finance was great too. Parts department gave us a better than internet price on Weathertech mats + a 15% discount, then upgraded our order and did the install. Totally a no hassle experience, THE BEST CAR BUYING EXPERIENCE IN MY 63 YEARS! I would highly recommend them and would go back again! read more

Auto nation was great to work with, would definitely go back to buy another car there!!! Staff was friendly and worked with everything we needed done. read more

Avoid at all cost! We took our Honda Fit to the Autonation Honda dealership for some safety recalls, a tune-up (sparkplugs, wires, distributor & replacing the valve cover gaskets), break-job and to fix the AC which had stopped blowing cold and had to be partially replaced. For these services they charged $3200, but we were willing to pay a little more knowing it would be done with official Honda parts by the Honda experts. WRONG! In the week since we have had the car back, the AC blows cool not cold, the engine is miss-firing on a cylinder, either from the sparkplugs not being gapped properly or from the tech allowing debris to get into the valves when he had the cover off, and one of the rotors is making a grinding noise from a botched break-job. Took it back to the shop and they refuse to warranty their work!! Not only that, but it turns out they didn't use Honda parts but charged Honda rates. In fact, one part was backordered so they had a tech clean & oil the old part "really well" and charged us the price for the new part!! Plus that part that the tech cleaned up, is squeaking. The shop wants us to pay for these repairs again if we want the issues they caused addressed. We could not be more sick. We spent double what we would have paid elsewhere and the car is in worse shape for it. From using discount parts, to having techs refurb parts while charging for new, and then refusing to correct the mistakes of their mechanics.... This place is an absolute disaster and 100% dishonest!!! read more

A big thanks to Brian. Great sales young man and highly educated on the product he's selling.

I should have read some of the reviews before our purchase. Actually, everything was great until the actual purchasing part. I was paying cash but still was told I had to go thru all the paperwork. They asked for my social security number. I said no, as I was paying cash. The salesman told me it was just for the paperwork but at NO time said that they were actually RUNNING MY CREDIT. I was NEVER told that they did that or were going to until AFTER I purchased the car and was checking my credit online. There it was, a credit inquiry from AutoNation Honda Spokane Valley. I was shocked and upset naturally. Had I wanted my credit checked I would have financed the vehicle. After leaving messages, and not getting return phone calls, I began emailing the sales manager, the salesman and another member of the management team. I was told they legally had to with the new laws on dealerships for terrorists. Ok, I researched it and its most of the way true. However, my issue wasn't that they did it, it was that they didn't disclose that it was 100% necessary for it to be run if I wanted to buy a car there whether I was paying cash or not. They didn't give me the choice. Had they, I probably would have left and found a car from a private seller. It's an integrity issue. And one of the many reasons people don't like dealing with dealerships. Untrustworthy. The car has been having strange issues including the check engine light turning on the very next day, car not wanting to start and so on. I email. They ignore me. But all the while they have been sending me email after email ASKING me to leave feedback. I purposely haven't because I wanted to give them a chance to address the issues with the vehicle. They ignore us. We even left 2 voice mails for the General Manager, Russ Norman. IGNORED. Nothing. No responses to emails. No phone calls. Which means that I have no choice but to leave negative feedback and share our experience. They were all nice when they were "courting" us to be a buyer and literally as soon as we did, it's been awful. I would not recommend anyone look to purchase or lease a vehicle from this dealership. read more

Oh yes, this place sucks. Made an appointment to have a recall item for my Acura serviced and when I arrived they told me they didn't have the part. They had "customers" who they had ordered parts for and I wasn't a part of that group. We I had come from out of town and had a hotel room purchased to make this appointment. What a joke. They looked at me like I was from outer space and I will never ever trust this place again. If I could give zero stars I would. read more

Found this dealer 150 miles from where I live via Edmunds.com. I was actually looking for Camry first, but AutoNation Toyota didn't have a Camry with the specific features I was looking for, so I looked at Honda Accord. When I requested a quote for Honda Accord, they gave me a price quote for a 2014 and a 2015 EX-L, both $1000 below the Edmunds true market price, and about that much below my local dealer's sale price. We scheduled the dealer visit on the weekend when I needed to go there for my kids' soccer game. I test drove the vehicle Saturday evening at the appointment time, with the vehicle already parked up front and representative assigned to help us, so it took us less than 20 min to finish the test drive. We returned next day to finalize everything so we didn't have to sit there while they prepared for paperwork. So on Sunday afternoon, with paperwork already printed out before we arrived, we really wasted no time on waiting for anything, and just signed the papers and drove home happy. It was the easiest car shopping experience we have had. read more

My husband hit a deer with our old Accord, so we drove from our home over an hour and a half from Spokane Valley to Autonation as it was the nearest Honda dealer. Our original plan was to check out several dealerships, after starting there. Then we met Stuart. Stuart knew from moment one, I'm certain, that we were not going to buy a $40,000 car. We look like the country folk we are. It didn't change how he treated us at all. He worked hard to find us not what would make him big commission, but what we, the customer, needed in a car. He showed us several and spent several hours with us, even though we chose a $4,000 used Saturn... That's not all, though. When we decided not to trade in our old Accord, we faced the dilemma of getting the new car and old car home (1.5 hrs away) with only one driver, since my husband drives and I do not. When Stuart found out he insisted they could deliver it to our house, even though he had already made the sale. Stuart and a "lock guy" named Eric followed in another car and our new used Saturn all the way to our house even when it meant they would not be home until nearly midnight on a Monday. Now that's service! Stuart and Eric deserve raises. As for perks at the dealership... four free oil changes in the next two years and free roadside assistance come with the car. You can buy cheaper cars online from private owners, sure. But they won't disclose car's full history to you or go out of their way to drive 3 hours to deliver a used car in the middle of the night, nor offer any bonuses to the buyer. I'm not sure why others had such negative experiences with Autonation, but my family will be returning when we need an upgrade, and asking for Stuart. read more