***EDIT*** The owner…read moreof the establishment got ahold of me with a sincere apology regarding the situation. He offered his services if I were to decide on picking out a vehicle in his establishment or outside of it. I did end up finding a used vehicle via private party though having the owner reach out to me personally regarding the situation and how humbly he handled it- I give kiddos to him as there aren't many used dealerships anymore with this kind of customer service.

They have a $4K 'market adjustment' on all their cars. This is not the case for other local Subaru…read moredealers including Eugene, Bend, or Klamath Falls. Those dealers offer at least a modest discount. Second problem was the sales staff.. told one individual we were just looking, don't need help, no thanks three (3!) times in a short visit. He tried to tell me that we were obligated by visiting their business and viewing their wares to have a discussion with them. Really? Won't go back. Not even for service. Don't trust them. Fortunately the nearby dealer in Klamath Falls is professional, well stocked, priced reasonable, and staffed by trained sales staff so we purchased our vehicle from them.

If I could give more than 5 stars, I would without a doubt…read more Mallory is a absolute gem, the owner Brody is one of the nicest men Ive ever met as well as the finance guy Rich. All already amazing experience here. I went to several other dealerships before someone recommended Valley Boys Auto, I didnt have much hope after getting the run around from 3 other local dealerships I was mentally exhausted and felt defeated. Upon doing business with Valley Boys Auto I was treated like more than just a credit score, more than just a paycheck or a number, Valley Boys treats you like family! I will be back once I pay off this truck, I will not go anywhere else. Theres a reason Valley Boys Auto was named BEST OF SOUTHERN OREGON for years in a row, I'm sure they are going to win it again this year too. I am incredibly happy with my new to me truck and can't say enough good things about this dealership, owners and sales people. If you are looking for HONESTY and a good reliable vehicle, VALLEY BOYS AUTO is your place to go.

Mallory was amazing and they found us the best rate!!! Got a great deal on my trade in and she…read morefound stuff for my kids to do while paperwork was getting done. Family friendly and quality vehicles! I have never felt more taken care of by a dealership than I have at Valley Boys Auto Sales.

Awesome love my new Cadillac XC90. Great experience. Joel and crew were great. Shouldn't require 85…read moreletter

We gave the sales staff an impossible task, and they worked and worked until they accomplished the…read moreimpossible. We very much appreciate the manager and our sales person, Erica.

Brian Munoz the general manager was completely disrespectful and rude to me on the phone…read more Absolutely horrific customer service skills. Very argumentative, dismissive of my feelings, and kept interrupting me after I listened to him. I will never buy anything from this dealership and would recommend you go to a different dealer.

Buyer Be Aware. Bought a truck from there. Had to have tires on it before making the first payment…read more(within 30 days). Tire blew out. The inside of tire was worn terrible. Manger told me that noone at Les Schwab knows what they are talking about and only there to make money. I should have just went somewhere and bought 1 tire. Manager very rude! Ford 150 told me I should have been able to get full set for $800. Now the truck is experiencing tranny issues.

Trust the negative reviews. I have had horrible service here with every 5,000 mile service…read moreappointment since purchasing my '24 Toyota from this dealership. The sales process also left me with a sour taste as they tried to pressure me to make a decision before walking off the lot. Each time I am startled to discover I can, indeed, be more disappointed in the service department's attitude and execution. So sad I have to deal with this place. I may just start using Les Schwab and eat the cost. Warrantied service or not, sometimes it's just not worth it to deal with this location. THUMBS DOWN

My husband bought a Jeep from Neal Cady. yesterday and he had such a great experience. He is great…read moreto deal with and works to get you the best deal you can get. He is very knowledgeable in his vehicles and helps you to understand everything that you need to understand about purchasing a new vehicle. I have been thinking about trading in my Truck I wanted to go see Neil today and see what we could do. He helped us out today and we are so grateful for not only his knowledge. But he is so fun to work with. I am very satisfied with our purchase not only yesterday but also today. If you are thinking about trading in your vehicle or just wanting to purchase a vehicle. Don't wait!! Go see Neil. He is the absolute best!! Hands down. I will recommend Neil to everyone. Best experience I have had purchasing a vehicle ever.

i pulled up to just look at a car learn a little knowledge about the car and the older gentalman…read morethier was very rude he had a lot of attitude from the get go. He didnt even greet him self with his name very un professional. He wont be getting my future buisness and i wouldnt recomend to buy a car from him.

I called today to ask about a small truck I saw on their lot last night with a price on it. The…read moresalesperson who answered the phone said quickly that they didn't have any small trucks and goodbye. I said "Oh, I thought I saw one just last night." He said that's not for sale and then rushed to say goodbye and hang up. I wonder if the owner knows about this salesperson or if that was the owner? So strange.

Cesar is an excellent salesperson; I highly recommend him. Please consider reaching out to him if…read moreyou are in need of a vehicle. He is very friendly and knowledgeable!

I visited the Honda service center specifically to address an active recall on my vehicle's…read moreheadlight. During this initial consultation, I spoke directly with Brandon "Ray," who, after thoroughly verifying my vehicle's VIN, confirmed the recall's validity. Crucially, he explicitly informed me that the necessary replacement part needed to be ordered and that the entire service would be covered under warranty, incurring absolutely no cost to me. Relying on this clear assurance, I left with the understanding that the repair would proceed free of charge. This initial consultation alone required me to adjust my work schedule and take time off. I received a call from Ray, confirming the arrival of the required part. We then scheduled a dedicated appointment for me to bring in my vehicle for the repair. Once again, I made the necessary arrangements, including taking a second day off from work, to ensure I could facilitate the vehicle drop-off for the scheduled service. However, upon my arrival for the scheduled appointment and drop-off, I was directed to a different service representative. To my considerable surprise and dismay, this new representative informed me that the headlight recall repair would incur a charge. This sudden and unexpected introduction of a cost directly contradicts the unequivocal assurance I received from Brandon "Ray" during my initial visit, where it was explicitly stated that the recall service would be performed under warranty and without charge. The conflicting information regarding the service cost, especially after making significant personal arrangements based on Brandon "Ray's" word, is not only deeply confusing but also exceptionally frustrating. The inconvenience of taking two separate days off from work - first for a consultation and then for the scheduled repair - has been substantial and entirely wasted due to this inconsistency. Brandon "Ray" made a commitment & now it's not being honored. I believe it is reasonable to expect consistent and accurate information from Honda, especially concerning safety recalls. Be careful taking your vehicle here.

Tristin and staff did a great job assisting me in buying a hybrid on a limited budget. I highly…read morerecommend. I love the car and would go back again if I ever needed another one. I am lucky to have found them as I am new to the area And did not want to do a lot of competitive shopping. Give them a shot!

I want to warn anyone considering doing business with this dealership to be very cautious. If you…read moremake a deal, get everything in writing and make sure a manager signs it. We were in the process of buying a truck from them. On Friday night, we negotiated a price and came to an agreement. I told them I would discuss it with my husband and let them know the next day. After talking it over, we agreed to purchase the truck and informed them that we would be there Sunday morning to complete the sale. The salesman, Jordan, was very kind and helpful throughout the process. He responded, "Okay, I'll be there after 10. Let's do this." When we arrived Sunday morning, Jordan had to come out and explain that management had added $2,000 to the price we had agreed on. For reference, this truck had been sitting on their lot for over 300 days. I have never experienced anything like this. When I called the manager, he told me they did not have to contact customers if they decided to change a price. I asked if that applied even after a deal had been made, and he said the agreement was only good for Friday. I then asked why that had never been explained to us as potential buyers. His response was essentially that he could do what he wanted. I was extremely upset and did call him a name, which I later apologized for. I felt like we were being treated as fools after making plans to come in and purchase the truck. The manager also claimed that I never contacted them after leaving Friday night and said the salesman was surprised to see us. However, I have text messages from Jordan saying he was looking forward to seeing us Sunday morning. After reading other reviews, I noticed that similar situations have happened to other customers as well. I will never do business with this dealership. I'm sharing my experience simply to warn others so they can protect themselves and avoid a similar situation.