I can't tell you how the food is since I never got the opportunity to try it! The one star is for the horrible service. My friend and I entered the restaurant and it took 10 minutes for someone to acknowledge that we were waiting for a table even though there were two people working in the front for carryout orders. Then a waitress told us that there was no space available. She did not give us a wait time or put our names down on a list. She simply told us to leave and that "maybe" something would open up at some point. I found the experience confusing and sad, especially since I love pacific east in Coventry so much! read more

If this review was based on food alone, it would have been 4 stars easily. The sushi is always fresh and nicely done. But this is a warning to not go here on a Saturday night and expect to be treated well. We were directly told that takeout orders were being prioritized before us and ended up waiting over an hour for our meals, with no proactive updates or context. So we will likely not eat here in the future, seeing as they care more about takeout. Disappointing. read more

Pacific East lost another customer. The way the main woman (Lolli?) handled a simple problem was shockingly poor. I ordered take out, got a wrong item, called to simply be refunded for the wrong item - pretty straight forward, right? What I got was an argument on the phone with a long list of excuses - that she would not refund me unless I drove back to the restaurant and brought the item back (you want to inconvenience me more?), that the manager was unavailable, then she pretended to be the manager, and she eventually hung up on me. I called back the next day in hopes of reaching the manager, however, she intercepted and was now telling me she couldn't give me a refund because it was 'the next day and her computer wouldn't do it.' Unreal. She would rather lose a customer over $7.95...and she did! Do not go here expecting good customer service or you'll end up disputing the bill on your credit card like we did! read more

5 star restaurant for a reasonable price! Amazing sushi and sashimi! Delicious soups! Clean, light food. Amazing, friendly service! Highly recommend this place! I could eat here every day! read more

The best sushi in Cleveland and very reasonably priced. Their salmon is most fresh. It jut melts in your mouth. Highly recommend but go early because it gets packed! read more

Ok people I see that you are mabey a fan of sushi so let me tell you 1 thing the food tastes yummy but me knowing what's inside I just want to stop eating it. I know that the peas and rice are made of plastic and the fish is found in China and shipped to America in China they feed the fish horrible things and then ship the fish here in boxes! Imagine what happens to the fish in the shipment! Any way the reason nobody has told you this is cuz everyone else dosent know, any way that's why I haven't been there in 6 months read more

The food was simply mediocre. The menu was limited, but that wasn't the problem. The problem was that it took us 30 minutes to be seated, then an hour and a half to get our food. This could of been because it was a Friday night, however it still was not ideal. read more

Always busy but there is always a table available. Always something different to explore on the menu. Servers give great recs. Note: in the winter the far dining room is very cold! read more

How come nobody said it's in a mall? Next to a Latin restaurant. Across from a bank. It's Saturday night and bustling / loud. Smallish. Red walls. Black lacquer. Mostly Japanese-looking sushi chefs and servers. A diverse crowd: ethnically, age, social combos, dress -- which is much more comfortable for me than homogeneous. I had a craving for miso soup (go figure, I'm a little post-Thanksgiving). Sat at the bar. Got served immediately. It's a fine place. I'm from Chicago so have no biases about sushi in Cleveland. And I'm trying to eat vegan these days: The sweet potato roll was best I've had anywhere. Veggie roll ok too. Had two pieces of Escobar for the omega-3s & it was very, very fresh and delicious. The meal actually felt decadent because of the size of the pieces -- makes "normal" sushi feel skimpy. I had tea too and got out for $20 including tip, full. Yay! read more

Tried the bento lunch box multiple times. Comes with a clear soup, salad, choice of meat and sushi. This dish has an excellent balance nutrition wise. Great service too! read more

I had the chicken katsu and it was really good, I also enjoyed the miso soup. The soup was flavorful without being too salty. But we had just okay service, we were sat down and it took a while for someone to come up to us. And when our server finally came over to us, we were left with the menu for a long while. We even put our menus down hoping to signal that we were ready to order. After we ordered, the food came out in a decent amount of time, but after the food was set, our server disappeared. We needed utensils and we couldn't find our server anywhere and another server was not around. Eventually, we received our silverware and our meal went well from there. read more

So the food here is usually very good. When we lived in the area, we ordered from here often. When we were back in town for a few days, we decided to order out sushi for a group of us on a Sunday later in the evening (around 7:00pm). We ordered a large order, the 'King & Queen" so the order didn't have specific items....all chosen by the chef. The only specific thing we requested was no sesame due to an allergy. They said no problem. The sushi got picked up by someone, so they really didn't know to look. When we got it back to the house we noticed right away there was sesame over every roll and was probably in some cases on the sashimi and nigiri. I called to let them know what had happened, and the answer I got was that the chef didn't look at the ticket. They said to bring it back but we had 7 people who had been waiting for food, and live 15 minutes away. We weren't going to wait another 45 minutes. When I suggested that maybe he take something off the bill, he refused. I was a little shocked. While I realize it is a mistake, they really did nothing to make it right other than suggest we inconvenience ourselves. The sushi is fine, but at this point, whenever I am back in the area, I will be looking for other options. read more

Favorite local sushi restaurant on the east side. I love love love their spicy tuna. Service can be a little eh, but consistently good.

very good sushi on the east side. Definitely in my top 5 in Cleveland.

I am a huge fan of this place. Great authentic sushi! My favorite roll would be the Manhattan roll. Everything is fresh and the staff is very nice. It is a small and cozy atmosphere. read more

Hostess was rude and inattentive, however our waiter was fantastic! Food wasn't the best I've ever had, but edible.

I love sushi. I ate sushi @ 5 am in the morning at Tsukiji fish market in Japan. Pacific East offers some of the best sushi experience in Cleveland. Fresh fish. More fish than rice in the roll. Friendly owners. Great location. I would like them to provide more training for their staff. They are very friendly, however, some may find service not on par with food. Highly recommend!! read more

It's in such a convenient location and the food is very good, but the service is just absurdly slow and that's the reason for the low review. Every time I visit Pacific East, without fail, I end up waiting an extremely long time for food to come out, and that negates the fact that the sushi is very fresh, and sides like the miso soup and seaweed salad are pretty good as well. With better service, Pac East would be one of my favorite Japanese spots in Cleveland. read more

Great sushi chefs who are very friendly. Tip them and come back regularly and you will get A-list treatment at the sushi bar. Other staff are also very good, my favorite sushi place nearby. read more

Tempura rolls. Chicken Teriyaki. Miso soup. The highlights of my trip to Pacific East Eton. I was at first lured by the fresh smell of tempura drifting from the kitchen. In a few seconds I found myself seated and given a black menu. The customer service was above-average. The waitresses and waiters were kind enough and delivered food fast. I ordered a tempura roll and some slices of sashimi. That was a relief - the sushi was amazing. I've went to Wasabi and Otani, but this restaurant really separates itself from other Japanese cuisines. The sushi here is delicate and fulfilling and are very generous in size. The fish tasted very fresh and the rice had a very good texture. The chefs are very friendly and made me feel very welcome. I would definitely recommend this place to any sushi-goers. The cozy atmosphere and the reasonable prices truly make it on my visit-again list. If you love classic Japanese food, you should probably try to visit Pacific East at Eton. read more

This is one my favorite sushi places to go to. The food is delicious and the ambiance is very nice. When you walk in, you see the sushi bar which is very nice. The servers are welcoming, as well as the sushi chefs. The reason I am giving this Pacific East 4 stars instead of 5 is because I think that the one in Coventry Village has a little bit better service and they send out the food a bit faster. If you are in the Eaton area, I highly recommend coming here. read more

i like this place so much before, but now they become worst and worst, i have been eating hundreds of japanese restaurant so far, i found out they use frozen tuna, not fresh one, the color look perfect, but i can tell it's the frozen one, and last time i ordered toro ( fatty tuna) the color was black, doesnt look like it was toro, i didnt try and i returned it, i think the chef knew it was the bad quality one, but they still served!!!! i was so disappointed about their food quality....... will not go back for any sushi or sashimi. terrible!!!!! read more

By far the yummiest sushi in Cleveland. The maki rolls are huge -- at least 1.5-2 times the size of those from nearby Sushi Rock. (Ironically, these larger rolls are also cheaper at Pacific East!) The fish is always very fresh; the service always fantastic...and very kind. Craving sushi? You truly cannot go wrong with a trip to Pacific East. read more

Very disappointed with the experience last night. First off there is no kids menu. This is disappointing and surprising considering the number of kids present yesterday. Ultimately that is not why I am rating this establishment two stars. I am rating it two stars because of the less than average service (good came out very staggered, never offered a refill on water, didn't feel like a guest), poor quality of the food itself (sushi was average, teriyaki beef was way below average) and generally thrown together hole in the wall feel/ambiance (cramped interior in a random spot that reminds me of something just above a take out Chinese place, doesn't match with any of the other places in Eton). read more

This Pacific East is great for a quick dinner. There food is good, the service is okay and fast, and the environment is good. Their takeout is prompt and always ready. I recommend their spicy tuna roll. I know a lot of people like this restaurant specifically for it. read more

Had a drinks and a couple rolls. My wife ordered one of the specials on the board, the JJ roll, I believe. Tuna, avocado, etc. - pretty good roll. I ordered the Bomb Roll. While the lobster and crab meat were very good, the cucumber wrap was too much. Would've lied it much better if the cucumber were a small part of the roll. My wife also ordered the Chuka Ika (squid) salad. It came on top of a bed of iceberg lettuce, which was a bit of a surprise. We'll come back for a larger meal at some point, but I'm still looking for a GREAT sushi place in Cleveland. read more

This is my favorite sushi place everrrrr....well I guess I am only addicted to one roll and one roll only....i love my sushi man :) he is soo funny and always knows what i want when i walk in the door. I even ran into him at McD's and he asked me if i was coming to see him soon :) My favorite roll is the Manhattan Roll with a side salad with house ginger dressing...yummy yummy yummy read more

It was okay, service was pretty good, but I wasn't overly impressed with the food. Maybe I didn't order the right thing, but it was a pretty simple stir-fry, but was not especially flavorful. read more

Always good food, good price. Not the fanciest place, but exerpience is always good. Even to go food is always packed up neatly, nicely and always accurate. Would deinitely reccomend. read more

Visited recently for lunch. Was not impressed. The restaurant was cramped and servers were harried and not friendly. Miso soup tasted bland and the salad was just bagged romaine lettuce topped with a so so ginger dressing. The sushi was served on somewhat warm plate - gross. The maki rolls were just average, and sashimi was cut wrong and was nearly frozen in the middle. Expected better for the price and location. read more

Went here for lunch on recommendation from my boss. Got the sushi lunch and was very impressed. You get soup, salad, 1 California roll and 4 pieces of sashimi. The pieces of sashimi were huge and for $10.99 I walked out of there stuffed. Will definitely be back. read more

Good was awesome but the service was pretty bad. The hostest had to take my order and served me most of the time. It wasn't even busy and its a Tuesday night. read more

I have always enjoyed the location on Coventry. This one, not so much. Food is moderately priced and service is average. We sat down for dinner and shortly there after overheard a family complaining about the sushi smelling overly fishy. This should have been an immediate sign to get up and go next door. We ordered the Sushi Boat for three, Tempura appetizer, and Nabe Yaki Udon. The Tempura was well executed and the Sushi Boat was a good amount of food. We also experienced the fishy smell the family next to us was experiencing. The fish was as fresh as you can expect in the Midwest. It was the decorative lettuce that smelled rank. We sent the lettuce away and things seemed to smooth out. We all shared the udon and things went down hill very quickly. The same fishy smell was there. Not to mention it was poorly flavored and the chicken was over cooked. It was the cabbage in the soup that smelled. We all got through half our portions before we gave up. I tried to let the chef know but the language barrier was too much and i gave up. The three of us who had the udon did end up with mild stomach aches. Safe to say I will not be returning. read more

Excellent Sushi. We've tried 3 other sushi places in the area and this serves the best quality. Bit on the pricey side. Minus 1 star for getting our take-out order wrong a multiple occasions! read more

Waited over 10 minutes, not one server came up to me and asked me if I wanted a drink. They looked and kept walking, yet there was only 4 tables in the restaurant. Food may be good but not worth it for the service you get. (I walked out, and they still didn't say anything at the hostess table on way out)) read more

After some time I thought I'd give it a try. Horrible service. People have to be trained in customer service

Great sushi, great presentation. Sushi the way it is meant to be. Good service. We always stop here when in the area.

Best sushi rice in Cleveland. Would be nice if they renovated the restaurant. But what matters the most-Sushi is great!

If your looking for excellent sushi in the greater Cleveland area this is the place to go. They also serve a variety of other great Japanese dishes for those in your party who are squeamish about sushi. read more

Yum. Some of the best sushi around. A little different than the Coventry location, but the same great stuff. Go.