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    Pacific Kitchen & Home

    1.0 (1 review)

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    10 years ago

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    Fey G.

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    Warners' Stellian Appliance

    1.8(67 reviews)
    2.4 mi
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    My experience with the warranty department was horrible. My husband and I purchased a double wall…read moreoven from Warners' Stellian and added the 5-year extended warranty for peace of mind. Unfortunately, we had to call for service several times. Each time technicians came out, they made a temporary fix and told us they would come back and repair it permanently once the correct part came in. We were told they would order the part and contact us to schedule the installation. When we eventually reached out to have the part installed, we were told the technician didn't know how to install that particular part. After multiple visits and assurances that the issue would be resolved, a manager ultimately told us they were not going to fix the problem and claimed it was somehow our fault that the oven was broken. To make matters worse, the manager refused to give me the contact information for anyone above her and was extremely rude during the conversation. After spending a lot of money and purchasing an extended warranty, this was incredibly frustrating and disappointing. Because of this experience, I will never purchase appliances from Warners' Stellian again, and I share my experience with anyone I know who is considering buying appliances there.

    Lauren Buonincontro was outstanding in all of our dealings with Warners'Stellian in the purchase…read moreof a top of the line washer and dryer. The installation went exceptionally well and she had incredible follow through on any issues we had. Warners' Stellian need more individuals like her who are professional and follow through!

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    Appliance Depot - Washer and dryer set, whirlpool, purchased from Appliance Depot.

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    3.3(23 reviews)
    12.2 mi

    I bought a Frigidaire Range Infinite Switch from Appliance Depot more than a year ago and finally…read morehad a repairman come to install it today. (I usually wait until I have a full day of work for him each time.) Clearly, it is past their return policy of 30 days. I ordered online, but called to make sure I was ordering the correct part for my model cooktop. They recommended and sent the wrong part. So, I called today to see if I could send it back and get the correct part.* I wasn't asking for a refund. After speaking with a woman for some time I asked to speak with the owner. Don reiterated that I was calling more than a year past their return policy and that there was nothing he could do because he didn't know who I spoke with. It doesn't matter who I spoke with, it is his company and it's his policy. Reading the recent reviews it seems the current ownership/management has a few very unhappy customers. I'm one of them. (*They don't have the correct part)

    Our fridge died last Christmas. Thankfully, we live in Mn! The outdoors helped keep our food from…read moregoing bad. We quickly searched up and then decided on getting a new one from a small business. After our in store visit and finding what we wanted, with a better warranty and price than the big company offered, we paid. We skipped the delivery and haul away as we are capable and I wanted to give the community a chance to part out the fridge (appliance parts are $$$$) for no cost. Also made it lighter for us taking to drop off for recycling. Fast forward 11 months, we decided our washer and dryer had been fixed enough times and it was time to upgrade. Again, we found better pricing and warranty at Appliance Depot. Our 3 appliances are doing great. The one service call we made, for the fridge, was soon after the request was made, repair person was timely, and we had a laugh at the user error that prompted the call to begin with. Fast forward again, and we need a microwave. Likely a dishwasher coming up too. We will be going back to Appliance Depot!

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    Best Buy - Oakdale - Front

    Best Buy - Oakdale

    2.2(62 reviews)
    0.0 mi
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    Customer service is getting worse and worse in this country. The reason is that the staff hired…read moreisn't interested in working, nor are they trained. I've been trying to install a ducted exhaust fan in the kitchen under the counter for a month. GE's products are increasingly poorly made. Best Buy hires installers who have no idea what they're doing and don't care if they do it right. I asked BB not to send those people again, and they keep sending them. I finally decided to have them come and remove and disconnect the exhaust fan and credit me. That requires a technician to remove it from the wall and counter. To top it all off, they only send a truck driver to pick it up, and the poor guy obviously couldn't do it. I called BB for another unisntall and piock up and the employee did not do it. On the contrary, he was making fun of me or pulling my leg. He did not do anything as he said he was going to do.Totally disrespectful. Completely unprofessional. The guy that came said that he could not unisntall. I put two and two together and realized THEY SET ME UP WITH THE STORY THAT THEY COULDN'T DO IT AND THAT THEY WERE GOING TO TALK TO BB SO BB WAS GOING TO CALL ME. Ni one call. It was a scam. I went through five people and still waiting to salve the case. A total disgrace; they're wasting my time. Disrespectful to the customer. In short, they care absolutely nothing about whether the customer is satisfied. In short, they keep selling because the competition is as bad as they are.

    Scam artists. Sold me a defective product and refused to replace it. Manager was extremely rude,…read morewill not ever return because of him. Filed a complaint with corp, said they would contact me and never did. Terrible company and terrible store.

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    Mr. Appliance of St. Croix River Valley

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    2.0(26 reviews)
    2.2 mi

    I scheduled appointment with Mr. Appliance for a day and a half after we noticed our Samsung…read morewashing machine was freezing only a short while into its cycle. The technician - Eric - who came out to assess our washer was courteous, enthusiastic, and very knowledgeable. It took him between 30 and 45 minutes to examine our washer and determine one of its electronic boards had gone bad. The already expensive part was even more expensive thanks to tariffs, but this wasn't anything Mr. Appliance could control. Despite that, we still decided to have the board replaced instead of junking the entire washer. It took until the following week for the part to come in, but fortunately we had a follow-up visit booked as soon as they knew when it arrived. Eric came back and replaced the board without any problems, and even happened to notice that the outlet our washer was plugged into seemed to have a short that might have been why the board went bad in the first place. So now we have a fully working washer again (plugged into a different outlet!) and useful info on a related issue we hadn't anticipated. Eric was great, and the scheduling process (and subsequent notifications on estimated arrival) were precise, accurate, and helpful. This would be a five-star review, but the mandatory ~$150 service visit minimum definitely seems more expensive than average.

    I just had an amazing experience with Mr Appliance. The tech, Mark, was polite, efficient,…read moreknowledgeable and fixed my issue quickly. My gas range was not heating properly and he switched out the igniter quickly and cleaned up his work. I highly recommend this company. I have used them in the past and was very satisfied at that time as well.

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    Pacific Kitchen & Home - appliances - Updated July 2026

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