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    Pacific Kitchen & Home

    1.0 (2 reviews)

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    9 years ago

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    10 years ago

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    Best Buy- Springfield

    Best Buy- Springfield

    1.9
    (108 reviews)
    0.0 mi
    $$

    This is one of those situations where you walk in thinking you're doing a normal upgrade and walk…read moreout realizing you just got played. I went to Best Buy in Springfield, PA to purchase an iPhone Pro Max 1TB through the in-store AT&T rep. I was told two things that turned out to be wrong: 1. I was told 1TB was the largest capacity available. Later I found out there's a 2TB option. 2. I was told my iPhone 15 Pro Max trade-in would be worth $1,100 in bill credits. What I actually received was $400. That's a $700 difference. That's not small. That's not "confusing fine print." That's the whole reason people do the upgrade in the first place. I called AT&T and they said I need the same salesman to sign a document stating he gave the wrong value. Seriously? So the fix depends on the person who gave the wrong quote being available and willing to admit it? I drove back to the store to handle it in person and -- surprise -- the salesman wasn't there. The employees who were there (Connor and Dennis) said they couldn't pull up what happened with my account. So I'm expected to trust a system that can take my money, take my phone, and activate my line... but can't display the terms I was sold? This is the second time I've had a problem with an AT&T rep experience, and it's the last. I'm paying off this phone and switching carriers. If you're reading this: do not do AT&T upgrades with a commissioned rep in Best Buy unless you have printed proof of the exact promotion and bill-credit amount before you hand over your phone. Otherwise the promises disappear the moment the transaction is complete.

    How do the AT&T reps suck? Let me count the ways…read more I came in to buy my daughter a phone. I've had Verizon for eight years and recently was able to negotiate a price decrease for three lines to $170/month with HBO, Disney/Hulu, Netflix, ESPN, and HBO included. The AT&T rep convinced me that I'd get a much better deal with that carrier, 3 free phones (two of which I didn't even want) with streaming services other than Disney included. He also told me that I would receive a billing discount based upon my employer. He said he looked it up and my employer was enrolled in the program. That is incorrect. Per AT&T customer service, my employer does not participate in this program. I never received the boxes to ship back my old phones and had to spend 45 minutes on the phone arranging for that. Now that Verizon streaming has ended, I contacted AT&T about connection. AT&T does not offer streaming services at all. I went back to the store and the same rep told me that he never said anything about streaming but that AT&T offers Peacock and Paramount. Per the AT&T customer service line, they do not offer ANY streaming services. And I clearly remember him offering everything other than Disney. We discussed this, as I have a grandchild who loves Disney. This representative is either a serial liar or grossly incompetent. Whether this rep is an employee of AT&T or the store, he is selling a service at Best Buy. I will never shop at that store again..

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    Pacific Kitchen & Home - appliances - Updated August 2026

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