Jim and his team were fantastic. They programmed my existing system into their services without…read morepushing new equipment, and everything worked smoothly. When I later upgraded to new sensors, they came back to reprogram those quickly. They're professional, friendly, and clearly experienced. Onsite, they explained in detail how the screen sensors, hardwired system, and wireless components all work together, which gave me a solid understanding of the setup. Service has always been prompt and easy to schedule. Thus far we've had excellent service from Jim and the crew, and I highly recommend Security Alarm Shop.

I love Jim and his team at Security Alarm Shop. They are knowledgeable and super nice and easy to…read morework with. We have had four different companies service our business for the last 20 plus years. We had the clinic hardwired back when we first opened up, which was like the standard back then. I really love the low maintenance and reliability of a hard wired system. Several years ago I decided to switch companies to someone who could offer more interfaces with my cel phone. I selected Aloha Alarm because of all the great reviews on Yelp. They were great at first and reasonably priced. I like the Alarm.Com interface and was happy. Then the panel started saying that the cel phone interface would need to be upgraded. They said my panel would need to be replaced and quoted me over $2200 for the installation? Seriously we were customers for about 4 years and the new panel was about $400 on Amazon. Plus they wanted another 4 year contract. I then learned that the company was sold and the new mainland based company did not have as much Aloha. I was out of contract so I searched for an alarm company. To my surprise Security Alarm Shop had great reviews. We had used them for years for our pagers. (Yes I know it's old but still loved that thing). Anyway Jim gave me a great deal on the panel (I think it was free, but I can't remember). This was over a year ago and they have been great. They changed the panel and keypads. I had to change to the Honeywell Total Control app which I don't like as much as the Alarm.Com but that was because I wanted a Honeywell panel. I requested service to replace a couple of old glass break and motion sensors which were 20 years old. They charged me just the cost of the equipment and did the service for free. Plus my monthly service rate is really affordable. I really like these guys. I was contemplating using ring security and doing the install and monitoring myself but as this is a business I wanted more of an expert to service and maintain the system. I couldn't be happier. I plan to install ring camera ms to supplement but I know the base system is solid.

We had an amazing experience with Zmana Security Company! Kyle, Scott, Kala'i, and Ben helped us…read morewith the entire setup, and from start to finish, they were professional, knowledgeable, and so pleasant to work with. The whole team was incredibly responsive, helpful, and made the entire process smooth and easy. You can tell they genuinely care about their customers and providing excellent service. These people are AMAZING! Top-notch service all around! We couldn't be happier with our experience and highly recommend Zmana Security Company to anyone looking for reliable, professional, and outstanding service. Thank you, Kyle, Scott, Kala'i, and Ben! You guys are the best!

I recently had a super minor issue with the lock on my door. Kyle was fast to respond and set up an…read moreappointment. When he came and we figured out it was just the batteries on my lock that needed to be changed, Kyle was very patient in showing me how to change it and explained how to check for it on the monitor. He even brought batteries for me!:) Thank you so much Kyle for coming out to help for such an easy fix!!!

This is an amazing company very highly trained security officers. I seen them on various properties…read moreand locations and I couldn't be more amazed the way they handle those situations with professionalism and when it's needed, they are firm. They don't back down and if you are breaking the rules they will address that immediately. I've seen them boot homeless people off properties they weren't supposed to be on. I've also seen them at Walmart, Kapolei the guard that works the outside drives a blue patrol vehicle, with the really bright lights for security and safety purposes. Also helping customers The older customers load up the vehicles with their case waters and other heavy items things that they knew were heavy just going above and beyond true aloha spirit. Ohh also the security that drives the patrol vehicle that brother don't play I've seen him boot people out of the fire Lane immediately like there's no tomorrow for parking illegally. i'll be honest I tested him one day I parked on the fire lane He passed by me I thought ok maybe he will let me stay parked here cool so I continued watching him He turned into a parking row disappeared next thing I know he is right on the side of me he looked at me and said excuse sir this is the fire lane only emergency vehicles can be parked here I need u to park in a available parking stall please I said OK absolutely sorry for that he said no problem, sir You have a good rest of your day and thank you for moving I appreciate that. I did not catch his name but he is always in a patrol vehicle and I've seen him in the inside also patrolling he is on it He knows what he's doing True aloha spirit highly trained this company is lucky to have someone like this guy on there team just based off of my observation of him he's a hard worker. He also deserves a raise and possibly a promotion. not to sure what his current position is in the company but in my opinion he deserves one. and also the other guards on the inside they also do a really good job thank you signal security for really being a true aloha first type of company and for the highly trained security guards it's really shows based off of my observation of the guards it shows the owner Chris who is a woman I did my research because I wanted to know who owns this amazing company. Chris really good job running your business you're a really great business owner 100%.

Chris and her team at Signal Security have made a tremendous difference in our community. Since we…read morepartnered with them about a year ago, we've seen a noticeable decrease in vandalism, trespassing, and other unwanted activity. This has had a direct, positive impact on the safety, appearance, and overall feel of our neighborhood. If you care about protecting your home, your investment, and most importantly, the safety of your keiki, I highly recommend Signal Security. Chris is a pleasure to work with--professional, responsive, and genuinely committed to the quality of service her team delivers. You can tell she truly cares, and it shows in the results.

I would give them 7 stars if I could. Always available, easy to get to, ample parking, great…read morecustomer service. Fingerprinting services via Fieldprint Hawaii and CPR/BLS training available all at the same place?!? Sign me up. Definitely returning here for my fingerprint and CPR certification needs.

If youre here to do your Fieldprint fingerprinting please be advised this location is on the second…read morefloor of the building with only accessibility via stairs. Not ADA accessible at all, which is not mentioned anywhere on their website. Anyways, had to dock stars for that. The staff seem friendly otherwise and theres a private parking lot with 4-5 stalls reserved for customers.

They are now reopened in a new location!!!…read more 1334 Young Street in the plaza with the parking lot across the street from the interstate medical building on the young street side! Kent and the crew are awesome and got me fixed up in no time! Mahalo!!!

I just imported an Acty van from Japan and was looking for a solid alarm system. I stopped by…read moreSecurity & Sound Systems shortly after they opened, and Kent greeted me right as I parked. I told him what I needed, and we walked over to my van to take a look. I have a newer 3rd-gen Acty--maybe one of the first on the island--and Kent took his time inspecting the interior to understand how the locks and windows worked. He was incredibly thorough, checking every door and window carefully. I was a little concerned about drilling into the van or interior panels, but he explained how their alarm systems are installed and even brought out some parts to show me. That helped me decide where things could be mounted to keep everything as clean and minimal as possible. I also mentioned that when I first got the van, all the doors used to lock/unlock with the key, but they randomly stopped working. He said he could take a look at that too. Kent walked me through all the different alarm options and recommended the best one for my specific setup, especially considering the van is over 25 years old. I wanted something high-quality, and he got me set up with a 2-way alarm system and the mobile app add-on with GPS tracking. Someone had missed their appointment that morning, and he was able to get me in the same day! Not only did they install the alarm, but they also fixed my power door locks--now I can lock and unlock all my doors (including the trunk) with the remote. The install was super clean: no holes, no visible wires. 10 out of 10--highly recommend. Aside from his professional and knowledgeable work, Kent is just a genuinely nice guy and super easy to talk to. Thank you so much--I'm beyond happy with my alarm!

Worst customer service i have ever had in this Company, asked if I could speak to the owner or…read moregeneral manager and they continued to make excuses and tried to dismiss my moms concerns. I also wanted to say that technicians lie about their arrival time and they never called to notify us that they would.be running 2 hours late.

Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

RJ, Patrick and Roger were so great to work with! The cameras and the NVR with the monitor work…read moregreat and they installed my wired doorbell cam that I bought at no extra charge since they were doing everything that same day. They really have gone above and beyond to make sure we were completely happy and satisfied for what we paid for. I highly recommend them to my friends and family!

Great cameras and very reliable. Infrared works well at night. I liked the 8 cameras initially and…read moreprofessionally installed that I decided to add 2 more cameras so that I could get all areas covered around my property. I decided to get a larger monitor so I bought a 42 inch TV to get e better view. The mobile app is very user friendly and I am able to allow a family member to have access to my camera as well. bell. Sometimes it's hard to contact them.

Securitas at Waterfront Plaza. Very modern and approachable. Very good parking garage available…read more I'm liking this office with pleasant yet secured atmosphere employed by wonderful staff. My initial visit was an impressive one. Great office space.

How you talk to people matters. I lived in my neighborhood for over 3 years and our HOA / builder…read morecontracts security with Securitas in Koa Ridge. I've never had any issues and appreciate their presence, but I had an unpleasant situation on 08 SEP morning with a security representative in a truck who was threatening and threw explicit language at me and kids because we walking near a barrier sign. We are not a threat to your security and there's no reason to be extremely disrespectful to residences. A simple respectfully discussion would have been fine not honking and yelling and throwing threatening language on how you will file trespassing against us.

Allied Universal employees are ignorant of the actual laws, saying they can trespass at discretion…read morefrom City and County Convenience Centers which are public property. HPD can't even trespass from those properties. Added to that, the reason for the supposed "trespass" was because they were counting my friend and I as two loads from the same household even though we came from different locations. We came together to help each other, we do not live together and our items were from totally different places, our own places. Employee was rude, abrasive and abusive, a C&C worker had to get involved, I'll be reporting this all to Allied Universal directly.

Their workers work at my association's gate. One female worker has been rude to me as an owner and…read moremy properly registered guests. She held them up at the gate instead of looking up their names in the system. When being questioned why she did that, she was abrasive and refused to provide information. Tried to contact the company management. No response. There is no oversight of their worker's bad behavior. Be cautious when you consider hiring their workers.

I had some communication with them, one of their investigators he was very knowledgeable and very…read morehelpful. It was the first time I spoke to an investigator that, gave me a very clear picture, of the steps they would take. It felt organized in my head. It made sense. So I wanted to hire them. I filled out the request for an investigation form. On a Friday. I got a response almost immediately. To sign the formal agreement, that they will be investigating for me. As well as an NDA, and payment. And everything had to be done by 12 pm Monday. Or they would not take the case. This was extremely overwhelming to me. And caught me off guard.. if we had moved forward with this, I would have been able to get everything done by the end of the week, I have other things to do in my life too. I called and office manager Vicki she would give me Tuesday noon. And also I had expressed that I do not want to upload any documents. I needed to do everything in person. One of the reasons I asking for an investigation, is someone has been accessing my personal information and has access to what I do on my phone. But I was still asked to upload my driver's license or state ID. So I sent a message asking if we can just cancel my request for an investigation. And I would redo it in a few weeks when I'm ready and I would actually come over to Honolulu and meet with them in person so I don't have to upload anything. I also brought up the name of someone who hires detectives to surveil me illegally. Another reason I needed an investigation. Just wanted to make sure that no one in there firm may have worked for him. I wanted to make sure there was no conflict of interest. It seems she found this offensive. And she went on a whole spiel, about there integrity and how they're investigators are all vetted. And that thay had all ready check for conflict of interest. This is impossible and a blaint lie. I sent them a request for investigation Friday evening, cancel Sunday. And Vicki claims in that shorts amount of time that had checked for conflict of interest, I had not even given them the name of the parson I wanted investigated . She said that she would go ahead and cancel my request. But that they don't want me to make a new investigation request. There are ready, full for 2026, and she doesn't think I'm a good fit because trust is important to them. I think if I'm about to give someone a large chunk of money I have a right to ask questions. And nobody should automatically trust anybody. Anyways I think they're a good firm if you can get past the office. I spoken to two of their detectives, and I think they have good heads on their shoulders. But they let me down. And that deadline was overwhelming, and I don't think that's okay. The deadline felt like a red flag.(Kind of like hurry up give us all this money for nothing, we're not going to give you anything, yet but you're going to give us all this money you're going to sign this NDA shut the hell up, you don't need time to think about it, that's what it felt like) Kind of why I wasn't very trusting. Not to mention the NDA was a little too much. I understand they have to protect the methods of investigation. But it actually went a little too far I don't think, that Vicky had good intentions towards me. And actually would have signed the NDA. What freaked me out was that, have to pay now!! or you don't get a case. Why the rush? You know like, buy it now or you're going to miss out!! your last chance like some crazy ad!! And even with and even with an NDA. You can still complain, if you get cheated. If you violate the NDA Thay could take you to court. But it doesn't mean to Thay would win,if the cheated you.

I needed to hire a PI firm over the phone from North Carolina and was so fortunate to discover…read moreKiamalu Consulting & Investigations. Nathan was absolutely fantastic about listening to what my objectives were and constantly kept me posted as to the progress his team was making. The end result is that I was able to direct the effort as things progressed with what I need and got exactly enough evidence to accomplish my objective. The entire staff is as professional as it gets! T. Blanchette