I was new to Eugene when I discovered Capper's. I had very precious note and a small item gifted…read moreto me by my father. They had a great suggestion for mounting both pieces in a shadow box style frame. They exceeded my expectations.

Cappers should give the customer a precise and descriptive receipt with the amount that it will…read morecost to frame each picture. Cappers should document precisely how many pictures they will be framing for the customer and include the description of the customers art that is being left for framing. This way there will be no discrepancies when it's time for the customer to pick up their artworks.

I've been a fan of Shutterbug for more than a decade. I'm a guy who wants to get hands hands on…read moreconnection with my photo gear before committing to purchase. The super pro staff at the Eugene Shutterbug location make this my go to place for all of my photography needs. Their patience, knowledge and advice have added so much to my love of photography. And the prices and service are also terrific.

I needed somewhere to develop my disposable camera film but wanted to get digital photos as well…read moreand shutterbug offered that. Some places give you the digital on a flash drive but they do it through a Google drive like which I prefer. The employees are SO nice and very helpful. This is a great store.

Yesterday Trey helped with trading in old iPhone for 17pro. Showed me the best plan for what I…read moreneeded which saved me money. Took his time and I never felt rushed. I had a lot of apps and music to switch over to new phone so I took it home to finish loading. But for some reason my Apple pw was not working so took bank today and had issue with entering pw so did a new pw but I entered it incorrectly and had to wait an hour to redo pw in Apple so went home. Then I had issue again with new pw and went back up there. Courtney helped me and got it all straitened out in a short period of time. Great employees at this Verizon. Never been disappointed!!!! Kim

If you come to this location and COURTNEY is the one to help you, just save yourself some trouble…read moreand walk out. I seriously cannot believe someone is this bad at a simple job.. I went in to this store with a family friend to help him. He asked nicely for them to fix his phone, she was very rude from the start and rolled her eyes multiple times, seriously?? She asked him if this was his phone. He had explained multiple times this was his phone and that it wasn't fixed the last time he went in to fix it. She asked for his pin and he put the pin in his phone and she huffed and puffed because she wanted the account pin. He was frustrated and confused because he is elderly and is not good with technology. She was not stop using a belittling voice and aggressive tone. He was tired of her making him feel like he was a lesser human than her and started raising his voice. He told this "Manager" he wants his money back if they are refusing to fix it. She said she will call the police. And she did. She wasted police time and resources because she sucks at her job. Whoever is above Courtney, please reach out because this behavior should not be supported and the elderly shouldn't be treated with disrespect and verbal aggression. Mind you, this interaction is all recorded by the store camera.

I shopped this store for more than 20 years most recently in the last month or so I look for…read moreMalachi because he is always on point. I get exactly what I need sometimes at his suggestion, a better option than what I had anticipated. I give the store a five star rating, but it would only accept four stars crazy

Wow. What a disappointment. I've been shopping at Ace Hardware for 35 years. They are known for…read moretheir legendary service... Just had one of the *worst* customer service experiences in a long time. I had two items to return -- totaling $48 -- with my receipt. The items were purchased from an Ace store in a different state, just 20 days ago. I was informed that this store is an "independent" store and that they would not be accepting my return because "it's their policy." Top it off the "assistant manager" (guy with a beard) had quite an attitude -- no customer service skills of any kind, rude, curt. I'll not get into it, but suffice to say this guy shouldn't be dealing with the public. He made me feel like a criminal for trying to return something bought in another store. Like I was trying to get away with something. It was surreal. This is contrary to every experience I've ever had at an Ace Hardware store. And any national chain frankly: You bought something in a different store, any store should take it back with a receipt and a smile. This incident reflects poorly on the entire Ace brand. They told me I could call the store where I bought it and mail it to them for a return. Yeah, not helpful. "Ace is the place with the unhelpful hardware man..." The irony here is I go out of my way to buy local and to support my local businesses. Ace Hardware of Veneta has just made the perfect argument NOT to. Had I purchased the two items from Amazon, I'd have returned them with ZERO HASSLE. Well, Ace Hardware of Veneta you got your wish: You will never have to worry about me returning anything to your store EVER. Because I will not be buying anything from you. Or ANY Ace Hardware store ever again. You just walked 35 years of customer loyalty by showing me your POLICY is more important than my BUSINESS. Congratulations on holding onto $48! I just bought a property in rural Lane County and the we're gutting the house and barn, rebuilding a fence... MAJOR renovation. Over the next several months, I will need paint, tools, hardware, plumbing, HVAC, electrical... tens of thousands of dollars worth (only tens if I'm lucky). I'm doing much of the work myself. Rest assured Ace Hardware of Veneta: I will not be returning anything to your store. Every single thing I need can and will be purchased on Amazon. Every. Single. Thing. So, congratulations, Ace Hardware of Veneta! You got to keep your $48! But you lost a customer for life. And I will be copying this to Ace Hardware Corp HQ in Oakbrook, IL.

great customer service. good products. they took care of me and made sure I had what I needed.read more

Went in looking for a new welder to replace my broke mig. Wanted a multiprocess machine for its…read moreflexibility and functionality. I knew I wanted a Miller 220, and the unit was in stock. The gentleman helping me was David, and he was super kind and helpful. And how can you go wrong with someone named David. Took the unit off the shelf, boxed it. Made sure everything was in the box, and went over each item. Really appreciate the customer service! Thank you!

We have been purchasing from Rife's for years now. We've always had great service from the old…read morestore in Valley River Center, the one on Gateway and recently, for the first time, the one on Oakway. Last week we stopped in because we wanted (needed) to upgrade some of our furniture. We met up with one of the managers, Manny. He was very appreciative of our changing needs. He listened to our concerns and guided us to the style of recliners that fits our current situation. We found the perfect combo of recliners at reasonable prices. Manny made a call and managed to get us an early delivery date as well. We also utilized the option for the delivery team to haul away the old heavy, electronic mini sofa for us. We had to make a separate call to the delivery team to confirm the haul away, but that turned out to be very easy, plus they are a local team in my area and know it well, no having to wait at the end of the driveway to flag them down. Well, the delivery truck just left and we are very satisfied. They did an awesome job turning that truck around and getting it lined up right in this tight turnaround. The delivery guys were very polite and courteous. They easily dismantled the old stuff. They brought in the new, out with the old, no scuffs, bumps, scrapes.... Just an excellent job of navigating furniture up steps, around corners and through doors. They set up the furniture and made sure everything functions properly. I can't see us going anywhere else for furniture, every Rife's location has done right by us.

We stopped into Rife's a decade ago and instantly became loyal customers. Our entire family have…read morefilled their homes with mattresses and furniture from Rife's. The service here is top notch. Everyone is super knowledgeable and knows the right questions to ask so your purchase is exactly what you need. Shopping here has always been a very pleasant experience and our purchases have exceeded our expectations. We just wish this place could add appliances and other items to expand our ability to shop here.

Very nice employees! However, sub"par" product. Make sure you evenly cut each end of Timbertech…read moresince all ends are not square. Treated sub decking boards were different sizes and many were warped. Check your delivery or your deck will be high/low. Deliveries were not delivered with care. Some boards were left face down on my rough driveway!

Although extremely friendly employees, and very helpful, their wood is sub "Parr". Treated wood is…read moretwisted and bent. Timber Tech is bent and twisted and scraped up. The ends are not straight so you have to cut all the ends of each board. Deliveries were not treated gingerly.

I went in here to get a screen replacement on my s21 ultra and they spent hours working on it and…read morefinished and then it would not read the SIM card he worked on it longer and couldn't fix it even swapping parts from the same phone model it cost 250$ he agreed to refund 150$ and gave me a receipt showing the refund processed I have never received the refund I have escalated this to my payment provider and requested a dispute the business when i call to ask about the refund says it should have been refunded already it has not i explain this to him and he hangs up on me I'm currently disputing the charges with my bank and quite frankly seems like I will have to go to small claims court to resolve buyers beware

They fixed my screen, but in so doing, they broke the network connection. The employee who…read moreaccidentally damaged the phone tried his best by replacing the antenna, but it must have been the motherboard that was damaged, because even a factory reset of the device did not restore the data connection, and it was the conclusion of the support team of my phone carrier that the phone needed to be replaced. I wrote an email explaining the situation to Cellairis and asking for a refund for the repair which broke the phone. They called me back and said they would not replace my phone. I said that I did not ask them to replace my phone. They had not even read the whole email before calling me to tell me "no." They then, of course, said it was their policy not to offer refunds for repairs either. So now that I have paid for a repair, I will also be paying for a replacement. I would have saved myself $200 and a massive headache by never coming here.