I came in here with my husband this afternoon because we were exploring the area and I figured I…read morewould pick up some new pens since I was here. The employee who greeted us was the weirdest part to me. She comes out from behind the registers and almost blocked me from coming in, as she asked what we were looking for. Like I had to state my purpose for coming in before I was allowed in. I found that to be really weird and a bit creepy. It certainly didn't make me feel welcomed in the store. We found the pens I wanted, then went to check prices in printer ink. I didn't need any, but the last time I ordered on Amazon, it took forever to arrive. So I figured if it was a comparable price, I could buy it here instead. Nope, it is way more expensive. Like almost $10 more for the ink I need. Which seems insane. We decided to leave from here, and not explore anymore of the store because we didn't feel welcome. Would I return? Probably not, and it was simply because the employee who greeted us made us feel unwelcome.

Office Max on Willamette Street has really gone down hill. This evening I needed one photocopy and…read moreasked the attendant at the copy counter of the copy center if I could get one copy made. I didn't want to use a credit card in the self serve machine for just one copy. In less than 15 seconds, she came back with the photocopy and proceeded to tell me that it would be $2.50. "What?," I replied. She showed me a sign by the cash register, blocked by another sign, stating that one copy costs $2.50. I asked her why she didn't tell me that at the time of the request. She shrugged her shoulders. I asked to speak to a manager and along came, DESTINY.... WOW! A 20-something, rude, manner-less girl, who rushed to the counter and emanated a putrid stench of body odor. She clearly received little to no training on how to treat customers with respect. My bank removed the $2.50 debit from my credit card. I will go into Office Max tomorrow for the very, last, time...to give them .35 cents for the one photo copy that I received. This Office Depot location won't be operating for much longer, guaranteed. You need customers to succeed. They are leaving one at a time and NOT coming back.

Christian was great and helped make up for a horrible experience at the other Office Depot on…read moreWillamette. He not only was helpful, kind, and prompt, he was also very friendly and had great customer service. I would highly recommend that other customers come to this location and Christian was amazing!

I was having issues with my store purchasing card for printing. Enrique was super patient and…read morehelped me print on the spot. I had to order online to send to store in order for my discount to come though for my corporate card. I accidentally sent it to my Office Depot near my house versus the Eugene location. Enrique said it was no issue, he took my info down, personally called the other store and had it transferred to him to complete the job! Customer service here is great!

When we last purchased an imager, we were told it would come with indexing software. It didn't -…read morebut they were willing to install it for an additional charge. After I said yes, they did a little work, then disappeared for a few months, not to be seen again until I called and asked what was going on. A few rounds of this same approach over a year [rinse, wash, repeat] and still no functioning product, so I finally complained - leading to an email telling me they were cancelling the project and not charging me their last invoice [for the project they never did/completed] because 'they couldn't get it to function in a manner meeting my expectations.' Meeting my expectations? Here are the expectations that apparently exceeded their abilities: (1) provide a functioning product as agreed; (2) tell me when it's working and how to use it; and (3) complete the project in something approaching a reasonable timeline. How unreasonable of me, surely justifying the kick to the curb when I complained. I wrote their President Doug Pitassi about this - crickets - leading me to understand their 'customer service" and business model is "We'll charge you, ignore you, leave you hanging, and then kick you loose if you don't' like it." Waste your time and money here at your own peril - there are certainly lots of companies that WANT your business and are willing to go above and beyond in an effort to provide good [or at least competent] service to get your business. And then there's Pacific Office Automation..........

I can't review POA as a customer, but we recently started exploring new leases for a copier at our…read morechurch ,and POA made the best proposal. Diego was great to work with. He didn't try to badmouth any other companies. He simply made us a great proposal. We ended up sticking with the same company we've been with, but if they hadn't worked hard to keep us we would have definitely been going with POA.

Troy sold me a laser printer at a very reasonable price when my HP inkjet gave me trouble and set…read moreit up for me, being very patient with my lack of tech savvy. Then, more than two years later, when the toner needed replacing, he took care of it, ordering the cartridge at a savings, and installed it, letting me know to call if I have any trouble. Troy is my go-to guy.

Troy has helped me fix my printer twice now in the last few years. The most recent service was to…read morereplace an OEM toner cartridge that was spilling toner all over the printed pages, and to clean up the resulting toner mess inside the printer. He also has an extensive knowledge of many of the aftermarket toner companies, and was able to recommend a cheap and reliable brand that should work better for me. He is very flexible and can work with my schedule. I was able to drop the printer off to him in the evening after work, and pick it up the next day. He is fast, reliable, and affordable, and I wouldn't hesitate to go to him for all my printer needs in the future.

Jordan's the man. And Stan's the man. Both of these gents…read moreprovided excellence service above and beyond when simple things became more complicated. They weren't just pretty faces or friendly welcomes, they demonstrated significant competence as they each helped troubleshoot two separate issues related to international matters, prioritizing Customer Service until nothing more could be done. Jordan tried notice and three computers to eliminate the possibility of a technical glitch before calling a known expert at another store to see if there was an unknown issue. Stan also stayed passed his time and maintained totally professional composure as he restored Customer trust. At the end of my half an hour in the store I left with appreciation and confidence in this fantastic neighborhood resource.

I had some files printed and delivered to a local business from this particular FedEx office and…read morethe staff were exceptional throughout the whole process. They were responsive and efficient, and you could hear the genuine smile in their voice over the phone. If you need to get something printed or shipped out - I highly recommend the services of this FedEx location. Their staff are on top of things and they care. Trust.

I have purchased several office chairs through this company. They are customer service oriented and…read morecome to your office to check out your problem as well as installing new equipment if that is the solution. Top quality items at a competitive price!

I have worked with WSS for over 7 years now. Their service and follow through are excellent. They…read morenow their office ergonomics and have helped me address lower back and neck issues through the proper implementation of my office work station. I would highly recommend them.

First class company. Kind, responsible, caring. They transported my Mother on several occasions to…read moreand from medical appointments.

We had to use a medical transport service for my mother for a non-emergency medical appointment…read more We contacted Express Care Mobility four business days in advance to schedule service with them, they were easy to schedule with; when we explained she couldn't walk and needed to be brought down steps, they said it wouldn't be a problem, they would send two people to help her. Oh, my, we were very pleased. They sent two vehicles and showed up on time. They two men came into her house, quickly assessed the safest way to bring her down the steps and gently brought her out. They were kind, professional, and, in the era of Covid-19, extremely attentive the safety protocols. My mother was nervous about going down the steps in a wheelchair, they explained to her what they were doing as they went down each step, by the time they reached the bottom step, she was calm. The ride to the doctor's office was smooth and quick, the driver was not distracted and drove safely. At the doctor's office the driver offered to wheel her in but we said could do that. When her appointment was nearing the end, we called back for her return ride home and they were back in about fifteen minutes. Two people brought her back into her house and helped her back to her bed. Again, totally professional, but equally important, totally caring. If we have to do a medical transport again, we will definitely use Express Care Mobility. Not only are they professional in their service, their equipment and vehicles are extremely clean and well maintained. Care may be their middle name but it's obvious in everything they do. We give five stars because they are worth that and more.

Great group of people with amazing customer service. Needed some work holiday cards and not only…read morewas their quote a reasonable amount, my order was a day earlier than quoted.

Could be COVID but it took me over 3 weeks to get sine cards printed. Had dealt with them before…read morethrough a client (much bigger $) and got excellent service. Guess that is the key.

Excellent service and adherence to social distancing. I was greeted and helped immediately, offered…read moreoptions for lessening the rate and asked about my needs for the shipment. They had shields up, masks on and even had extra space to ensure a lot of distance between them and myself. I appreciated the safety concerns.

I absolutely love this Fed EX the manager I believe his name is Greg goes above and beyond and is…read moreso detailed when completing your orders. Anytime my business printer is on the frites I can contact them and they help me place a order right away. I use to go to UPS but after the way I was treated I took my business elsewhere. However at Fed Ex the customer service and quality of product is above and beyond. I will drive the extra 7 miles just to go to this location. It's nice during this new normal it's refreshing to see that great customer service hasn't gone out of style. I definitely will continue to do my business orders here and I have also recommended this location to my other business partners.