I took my Audi Q5 to Freds for an oil change and because my engine light was on. I had previously…read moretaken it to the shop at the dealership that I purchased the car from and they advised me that the o2 sensor needed to be replaced for $400+. I opted to wait and based on my girlfriends recommendation, I took it to Freds. Fred's did their own diagnostic and confirmed the same issue and rather that trying to sell the work, they called me to say that the part is under warranty from Audi and to take it back to them for free replacement. Now that is customer service. I will now be taking all of my cars to Fred's. Ps. It would be nice if they washed and vacuumed your car, but I'll let that pass for great customer service any day.

Fred's - your kind honesty (restored? no,) give me faith in automotive humanity. May you be booked…read moresolid for eternity. I write this review in full knowledge that I am bumping myself down in scheduling an appointment as the word is already out about how honestly and efficiently you run your decades old business.

I've been here 4 or 5 times over the years for various work. The major one was for a rear-end…read morecollision (fairly major) and while I received a loner during the repair, I was surprised at how quickly the damage got fixed. Less than a week (5 days I think). Amazing! The rest of the visits were for minor work such tire changes but was always met with a good rate or even a no charge on a coupe of visits including the last one a few days ago! Love that! Shows care and good service...which these days is worth its weight in gold. Highly recommend!

Accident, but when I called they are 2 months behind and could only take me in end of September…read more. also since it was a massive repair they hesitate to do it.

Fast repair for a complex rock damage that has been rejected in other shops. I would recommend to…read moreothers if you are have a harder to repair glass damage in the window

I had my truck broken into in Chinatown and went through ICBC for the rear window replacement. Got…read moresome scratches and scuffing around the perimeter of the window frame and the Kirmac team REALLY came through for me! Went in on Friday, they lent me a loaner Camry for the weekend, one of the techs Jason (who is AWESOME) texted me Monday afternoon telling me my car was ready for pickup already. They even replaced my liftgate latch because it had scratches from wear and tear. The back of my baby looks brand spankin new!!

Good repair services to my front bumper…read more The manager Victor did take a look for the whole part of the front bumper, and more importantly, this was the only place that offered options(low, moderate, high budget services). I am satisfied with the repair done in the moderate budget.

Their itemized bill seemed fair and reasonable and they were quick to service my car. So far so…read moregood.

Paul had no problem coming to my house on a Saturday to do work on my vehicle interior…read moreHe was so charming , great service ,Until I needed a warranty done on my vehicle he refused to come back on a Saturday, said he was busy until January 2025... he had no problem taking my money. The pictures are his sloppy Work. He promised to come back, but that was a big lie. He was continuously talking about the Bible on my phone Head Office they didn't care they said talk to Paul. Obviously he does not customer services and it will not recommend him to do any work on anyone else's vehicle. Just a big scam artist I never go back again.

Made an appointment for an interior restoration, but Ron pulled a no show apparently due to a death…read morein the family, and didn't even bother to notify me or call me back until I finally was able to reach him a week later. Of course, no apologies for this at all. I guess the reason was that he already worked on my car a bit through another shop called Final Touch Auto Spa who outsourced their restoration job to New Creations. However, the leather/vinyl repairs were incomplete and sloppy in some parts. Places of the car that was made in vinyl looks ok, but all of the leather repairs look like somebody rubbed over it with a black sandpaper, certainly not like "people won't notice it unless they knew about the wear," it was obvious to most people that aren't legally blind. The most important part was to get rid of the wrinkles and touch up the tired-looking seat leathers to make it look newer again, but that was not even touched, as well as couple of the tufting buttons that were missing and I asked to replace. For about 5-6 small repair jobs that took about 4 hours, the charge was $525... I would leave 1.5 stars if I could, but 1 is still fine with me since I certainly won't go back there or ask New Creations to do any work in the future.

I would just like to thank Matt and Mountain hwy collision for the fantastic work they did on my…read morevehicle!!I would feel confident bringing your vehicle to this shop .

I damaged my front bumper and scratched the bottom of my car by accident. I searched for a highly…read morerated ICBC auto shop in the neighbourhood and found this Mountain Hwy Collision Repairs and Auto Glass. I saw a lot of good reviews about it, so I brought my car to this auto shop for a quote. The owner Mat helped me to check on the car carefully and explained to me what needed to be repaired or replaced clearly. He sounded fairly honest and provided a quote to me. Finally I decided to let this auto shop repair my car. I received an excellent customer service. I got a very clean courtesy car. The admin lady Lisa was very diligent that she would call and report everything in detail a couple of times during the repair. The repair was done perfectly. I had no complaints about it. The best part was that I had to return the courtesy car by 5pm, but I got stuck in traffic from Langley to Coquitlam and would not be able to make it until 7pm. The owner Mat would wait for me to come and make sure I could drive safely and returned the courtesy car before the weekend. I would highly recommend this auto shop to others if they need to fix or repair the cars due to car accidents.

Stopped by on a Thursday afternoon to fix a tire with a nail in it. The owner, Cyrus, helped out…read moreright away and was pleasant to deal with. Shop was well stocked with a lot of different sizes and styles of tires. Don't know the quality of tires sold but you will most likely find the right size for your car here.

I would highly discourage you to use this place unless it in an emergency! I live just around the…read morecorner from this place so I thought it would be really great and convenient if I ever needed help with my tires or any mechanical issues. The place has a mechanic on site to help with mechanic issues as well. Last year I brought my car in due to emergency when my car wouldn't start and power steering warning light came on. The mechanic said they needed to replace the alternator and it would be close to 1000$!!! I wanted a second opinion and took my car to the Toyota dealership in New West. Their mechanic said the battery had too low charge on it and I should change the battery. I got a new batter for less than 200$ and my car has driven fine ever since! Fast forward - Today morning I called back here as I saw winter weather is coming next week and wanted to get my winter tires put on. The gentleman on the phone told me it would be 75 $ including balancing and I should just bring the car in. When I came to pick up my car again they charged me 100$!!! and said it had always been 100$ and nobody would tell that it is 75$. Be careful - it seems like this place try to scam you and will just take your money!! Go somewhere else where you are sure you get a good job done by professionals who will not trick you into paying too much for something you don't need of fool you!! I will never come back here!!

Granted I've been friends of family for years, but I drive a 10yr old Mercedes Benz and I know with…read moreproper care my investment will last another 10 years easily. That is why the service I expect and get is equivalent to that of any Mercedes dealership. Cars today are more complex and require a significant investment in diagnostic equipment. The Garage has all of this, therefore I receive a full diagnosis and inspection, even if the main event is the annual oil change. And so I drive off on a road trip, fully confident the car will perform optimally and If youcarry me safely to destinations. Another thing I like is being able to drop the car off in the morning and pick it up at the end of the day. In the interim, the skytrain and transit gets me to where I am going. If you consider your car an investment, then The Garage is a good option. The peace of mind I get is worth the time my car spends in their care.

I came to this place because my friend's dad works at an auto body shop nearby and recommended it…read more $170 to take 5 minutes and plug a machine into my car's computer and read a code? ARE YOU KIDDING ME? It was only after I paid that I came to realize how ridiculous this cost is, and luckily it was before I had anything fixed by these guys. I called 5+ other mechanics in the city who all laughed at this cost. The most any of them would charge to run this diagnostic was $50. I took my car to another mechanic who charged $600 for the same job that The Garage quoted me $1100 for...and guess what? They ran the diagnostic for FREE before advising that any work be done. I watched him do this in about 2 minutes. I'm not sure if they sized me up and thought that they could over charge because I'm a woman and I don't know a lot about cars, but I'm sure anyone who knows ANYTHING about cars would laugh in their faces if told it would cost $170 to run the diagnostic that takes 2 minutes. Needless to say, my friend's dad won't be recommending this place anymore. It's funny that places like this think that they're getting more money by ripping people off, but don't realize how much business they're forfeiting by gaining this bad reputation.