Their itemized bill seemed fair and reasonable and they were quick to service my car. So far so…read moregood.

After I confirmed with you in your store what I wanted to do with my car maintenance, you still…read moresaid it is about $200. Additional, when I returned home to check the receipt, I was charged labor fee $102. The whole maintenance work lasted 1.5 hours, and you clearly told me your labor fee is $45/hour. Now you tell me why you charged me $102 for 1.5 hours? I am going back to your store to get my money back! The most important thing for business is honesty! Otherwise nobody will be back!

Someone scraped by our car and pulled the side of the front bumper out about an inch. We couldn't…read morepush it back in so we took it to Craftsman Collision Richmond and a technician (unfortunately I didn't get his name, but it was on Monday, September 16 at 2pm) fixed it in less than 5 minutes, got rid of the blue paint the other car had left on ours, and wouldn't accept any payment! He was so very nice and competent, and I definitely know where I'll go if I need a body shop in the future. Very highly recommended.

Been accident/collision free for over 20 years, but one Monday morning, I discovered my neighbour…read morehit my parked car sometime over the weekend and ripped the frontside bumper (they did leave a note). Had to drive to Richmond for work with front hanging slightly. Went to Craftsman and Raymond C. and his staff provided excellent service. Highly recommended, despite how busy they were, I felt prioritized and they had great communication throughout the repair time. Will be my go to place for any future repairs.

Wow where do I start? I met Chris back in 2009 ish, it could be earlier. One day I was at the…read moreRichmond auto mall having my car serviced and noticed a guy working on a dent in a lot near by. I asked if he can work on my car. He's done my Honda Civic Sir and Accord v6 coupe. Since then I've owned a few more cars and I've been lucky I haven't received any dings. Until now. Fast forward to 2025. I own a 2019 black Rav4 Trail now. All my previous cars were black as well. If anyone is an owner of a black car, they know very well that you can see a lot of imperfections easily and your contact washes have to be very delicate. I am the kinda ocd car guy growing up. Yes, that kinda guy who would wash his car in the rain if a bird landed multiple bombs on the paint. I've kept Chris's number and this man has been consistently busy. He booked me a week in advance after I sent him the photos of the damage. Some international student on an electric scooter was riding careless and nicked/dent my parked car ‍. Chris is a real friendly guy. He's straight up and honest. His quotes are very reasonable. Obviously the prices are not like before. It's been almost 20 years. But what I can say is I rather support a local business than a corporate entity at this point. I didn't want a record of claim on the vehicle. The option of dent repair makes more sense. I basically dropped off my car by 11am and got a call back by 1:50pm. There's no way you can get your car back on the same day with icbc. On the same day before date night, on a Friday afternoon. I was extremely surprised Chris raised the bar and fixed the paint as well. I wasn't expecting the paint to be fixed. The results looked like the damage never happened. I was so impressed with his standards being so high. Amazing craftsmanship. If you can relate with growing up in poverty , you learn about how to take care of things that you own in life. Maintain your property, vehicles, watches, sneakers, suits, anything you appreciate. It's gut wrenching when you're always so careful then all of a sudden you get dinged and it's by others. Very mentally frustrating. When I picked up my car I was so happy. Now keep in mind I haven't washed my car in 2 weeks because of all the rain storms we received. That damaged area looked practically brand new. Chris made it happen. But it wasn't over. If I wanted to really see his craft I needed to do a contact wash. I took the car home. Did a wash. As expected Chris's work is legit as usual. I took pics and videos on different positions for you to view. It's clean work. All I had to do was apply a Si-o2 protection spray for now to match the hydrophobic beading with the ceramic coated car. I was due for an overhaul ceramic renewal this coming summer anyhow. Chris. You're a great person to do business with. Thank you so much as usual. I appreciate your craft. I wish you well and I wish you many happy moments. Since the time back at the auto mall I've always given your contact number out to friends and family. They all have been so impressed as well. This world needs more people like Chris. Until the next door ding. Take care of yourself old friend. Cheers Eddy

My Porsche Turbo was hit in a parking lot and received a couple good sized dents plus needed some…read moretouch up. Chris from Precision in Richmond was recommended by a a company I was dealing with on an unrelated issue. I will say I have seen perfectionists but Chris is beyond meticulous and a solid guy as well. On top of that his work was reasonably priced. Unbelievable work thank you Chris. Hopefully I don't need his help again but if it happens his work is amazing. Shawn.

These people are truly unhinged. The owner himself called to yell at me and make childish personal…read moreinsults when I complained that I have been waiting over a week to get their quote while they hold on to a part of my car.

In order to have the car repainted, they told me I would need to pay the full $7,000 up front so I…read moredid. I dropped the car off in December 2018 and they said it would take 3-4 weeks to have the job completed. I got the car back in March 2018 with missing plastic pieces, damage to the trim, and entire panels painted the wrong colour - they outsourced some of the panels to another body shop. 20km were added to the odometer and garbage left in my car. I had to go back 3 times to get everything in "decent" condition - but there are several dust specs on the paint. Ricky started yelling and swearing at me saying he didn't damage the car until I went back with pictures as proof. I was preparing a case to the Better Business Bureau if they didn't repair their damage. Job Started in Dec 2018, and still to this day they haven't returned the original hood which they said they would (Jan 2020). I wouldn't recommend this place. Price: B Quality: C- Professionalism: F- Overall Time: F- Ricky and his partners talk a big talk when they sell, but don't deliver.

I have used Boyd for collision repairs three times over many years. Always great service and…read moreexcellent work. My most recent visit they suggested that I get a paint pen from the dealer to match the car's paint, and they did an amazing job at concealing a few minor scrapes for me (no added charge beyond the ICBC deducible for the collision repair). They are efficient and give attention to detail. I would not go anywhere else in Vancouver for collision repair--but hope I have no future need for such!

I can't say enough good about these guys! I am a small…read morebusiness owner and one of my vans was broken into. Luckily not much was taken but the damage to the driver door made it impossible for me to safely leave the van parked outside overnight. I was freaking out a bit because my work schedule the week of the break-in was so crazy, I wasn't sure how I could make time to deal with it. I called the guys at Boyd(I dealt with Robin) and he helped me figure out a way to get the van to them quick and easy, with little to no disruption to my schedule. That to me is worth its weight in gold. The repairs were done within a few days and they even took the time repair something else within the cabin that wasn't covered under ICBC(a small task to them but would have been much more difficult for me to try and repair). Break/ins happen, and it sucks, but when you've got guys like these on your side it sucks much less:)

I brought my 2024 BMW X5 in for some paint work after someone scraped my front quarter panel in a…read moreparking lot. Number one Collision, and in particular their general manager, Billy could not have been more accommodating and professional. They arranged for my rental car and handled everything expertly. I highly recommend them. Their expertise with these high-tech new vehicles is invaluable.

There's only 1 reason to be in this establishment as a customer, and that is if one's vehicle was…read moreinvolved in a collision. Not sure if this location works on other makes, but they do a lot of business with the Mercedes-Benz Collision Centre next door. The staff were very friendly and courteous, and took the time to go around with me for the walkaround. Both picking up and dropping the off the vehicle were quick and painless. The vehicle I rented wasn't in pristine condition, but it was a rental after all. Definitely wouldn't mind renting from them again.

I was so impressed with their professional and courteous and helpful service. Their repair work was…read moreexceptional and Jeremy was very helpful with some mechanical issues.

This is the most helpful auto shop I've ever been to. Every time I've been there the car is fixed…read morefast and to the highest caliber. The staff are all friendly and extremely helpful! They also have very fair pricing on their services. I'll be recommending Marine Drive Collision to all of my family and friends looking for an incredible auto body shop!

Customer service is top notch. I'll direct friends to the Cambie Street location for reliable…read moreservice.

Great customer service. Let me extend loaner car because ICBC didn't process current info.read more