Fast, accurate quotes, excellent communication and service. Quickly replaced my alternator same day. Competitive quotes compared to other shops in the area. Recommend for car repair needs! read more

very nice about taking my car in for the initial work to be done. Called and then ran me through all the other work that the car needed. The issue was that it was a lot of suggestions, it was expenize and they were unwilling to give it to me in writing with the parts and labor spelled out. When I finally convinced them to at least break it out by suggestion (They never did the parts vs labor) the quote for spark plugs/coils was $1100!! This is work that takes 20 min in labor and the parts (even OEM parts) are at most $350. So it's $750 for 20 min worth of labor? Crazy. Called another shop that promptly quoted $800 with oem parts and of course, other aftermarket parts are much cheaper. Im getting it done for half of what they quoted. read more

Fair price. Good service. Good communication. Was able to get the price worked out through Yelp and got the car in quickly for service.

Recently bought a used Subaru Outback- had Pacific do the AFTER the sale inspection; $400 for 2hr. Peaves- they apparently didn't road test it, because the L/rear had a "shimmy" when braking, the key FOB/security system was inoperable....which in turn died on me two days AFTER the service- preventing startup, so I had to pay for a tow service ($300), because a jump DIDN'T work. On top of that- they said I "needed a new radiator"- "because the one I had was original". (28yo) BUT...I have a receipt for it's replacement SIX years ago! I'm sorry, for $400 I DO EXPECT MORE! ps: it's currently at ANOTHER shop BECAUSE of them! I'm tired of dealing w/ "service" guys in their 20's with ZERO customer service chops. read more

If you've got a Japanese car, this is absolutely the place to go. They know their stuff here. It's on the expensive side, but for the location and the expertise, I'd say it's fair. I don't personally own a Japanese car (I take my mother's car here, and my ex also took their car here), but if I did, this is where I would take it. read more

Accurate and on time , professional, simple, easy to do business , value of the money

I've been going here for a few years and I highly recommend them. Honest, kind, thorough, fairly priced, reliable, and respectful. They even detailed my car (bird poop was gone! Don't think I didn't notice, guys)! Anyway, you should go here. -Katherine S. read more

I've been bringing my vehicle for several years now. The team knows it well and they have always been honest with me about what needs to be done. I really appreciate the care they put into my car and they understand I don't have the need or want to make everything perfect. So they help me maintain what I want. I think the value in their service and integrity is worth bringing my car here. read more

I requested to have my landcruiser's drivline u-joints greased and an oil change while I was at it as I do not have a lift at home and wanted to grease without the wheels being loaded. They responded saying they do not service vehicles without an initial inspection which has a baseline price of around $195. While not super excited about this, it was reassuring that they wanted to make sure the car was in good shape overall, fine. Pacific Rim called me later saying the service was done and they noticed the clunking while shifting (why I wanted to get the u-joints/driveline greased in the first place) seemed to be coming from the front diff. They then suggested i replace the entire front diff, which would run around $5200 total. Also, they were unable to find the zerks in order to grease the truck. I passed on such a huge repair for now and took the truck home. Frustrated they couldn't grease the driveline, I shimmied under the landcruiser in my garage and lo-and-behold I found the zerks on my own. Used my own grease and grease-gun and did it myself, despite the car being on the ground ¯\_(ツ)_/¯. The clunk was markedly reduced, not gone but i suspect the slip- and u-joints were super dry and needs some time to work in. Granted, I had to drive the car slightly forward and back to get the driveshaft in the right orientation for reaching each zerk, (which wouldve been easy to do simply by turning the driveshaft by hand while the car is off the ground in neutral, again a reason i took it to a shop in the first place). I'm not a mechanic, I'm sure they know better than me on most things related to my own car, but i heavily researched this clunk before taking it in and identified greasing the driveline as one possible fix for this symptom. It's easy and cheap and at the very least would indicate if thats the true issue, all at the low cost of grease (14$) and 15-30 mins of labor. But to jump to replacing the entire front diff is a huge conclusion to reach. I even asked if they looked at the bushings on it to see if that might be the issue and they said they hadn't. Meaning without much actual investigation they were ready to sell me on a $5200 repair! Overall, Jeremy was super nice and responsive in communication. I hate to leave such a negative review because everyone I interacted with seemed great, and their other reviews are so positive. They even offered a loaner car if i were to go ahead with the big service, which is an awesome option to provide. But, it is hard to trust this shop when they couldn't do something so simple that i had specifically asked about when I first went to them. read more

Pacific Rim Automotive - FSM of where the zerks are located. - Auto Repair Near Me - Seattle, Washington

The folks at Pacific Rim Auto continue to be great. They go above and beyond what is asked of them, and pricing always feels transparent. As an idiot, I really enjoy the forecast they provide at payment of upcoming service and any other follow-up they would like to complete when you next come in. Thanks again yall and see you next time. read more

Great location and experienced techs. Good advice and turn around time. They even had a loaner vehicle for me once.

They are fast and the customer service really is top notch. Thank you guys for all your help!

These guys are absolute pros! From the accommodating customer service, to the experienced mechanics, and the efficiency of their work. Spot on every single time. I won't go anywhere else. Thank you! read more

Fast service and scheduling. Pricing was exactly what was quoted! Will take my car here every time!

These mechanics are honest, punctual and extremely knowledgeable about cars. They were so kind to my disabled daughter. They also answer their phones which is a rarity today. I cannot recommend there services enough! read more

I was frustrated with all of the Honda dealers in the area (I'd literally been through them all), so I gave Pacific Rim a try. Great team. Very efficient and friendly. I plan to return! read more

My car's alternator started making a high-pitched whine and taking voltage measurements showed that the alternator was not charging the battery when the car was running. The alternator I was thinking about buying wouldn't ship from Rockauto until mid-month and I decided to get some quotes and see if it could be fixed sooner. Pacific Rim replied very quickly to me on Yelp and also had basically immediate availability. I drove the car in and left it with them in the morning. J recommended that I get the 90k maintenance done while it was there and I accepted. They finished by 2 pm and I had it back promptly. They are professional, timely, and descriptive. Painless experience except for my wallet. read more

Pacific Rim Automotive - shiny new alternator and drive belt - Auto Repair Near Me - Seattle, Washington

Everything you could want in your auto mechanic. We've been bringing our two family cars to Pacific Rim Auto for 20 years. I was impressed when I first found them and have liked them more each year since. I've referred friends, all of whom have thanked me for making the introduction. I'm happy to recommend Pacific Rim Auto. read more

I came in to Pacific Rim to replace my catalytic converter after it was stolen off my car. I've been to other places to have the same service and none were quite as excellent! I was genuinely surprised by their customer service. They were super nice, patient, and knowledgeable. Special thanks to Jeremy who helped me on the phone and in person. They really do good work here and they do it for reasonable, competitive prices. After my first experience this will be my new go-to auto repair shop. read more

Had a great experience at Pacific Rim, called in for a quote from Elijah & was provided with an option with a package which they were able to remove some customizations from since I just got my oil changed recently. I was told by my oil change facility that I needed some services done; and the price was astronomical in comparison. The prior place was quoting me over $1.5k prior to taxes to get my services done. My car is nearly 200k so they performed a safety/vehicle inspection, battery check, replaced the spark plugs, cabin & engine air filters, changing the engine oil (synthetic) & filter, changing the coolant, transmission fluid, flushing the brake fluid and rotating the tires (if needed) for nearly half of my quote from my previous place. I really appreciated that they weren't trying to price gauge me. I made an appt for the next week and dropped it off in the morning and it was done an hour prior to closing. I even noticed they replaced my car remote battery that was out, which was super kind of them! A few days later I noticed the engine light went on during a road trip, they were super quick to address it and give me some directions over the phone and text based on the photo, and also very welcoming to having me come back if there was anything going on. It was likely the gas cap not being on all the way like they said since it went off after I refilled up my tank. On my road trip I noticed that my car was way more gas efficient and was driving smoother. Highly recommend Pacific Rim for your automotive needs! read more

My family has taken every car for the last 15 years to these guys. They have done maintenance, they have fixed I think everything at one point or another, and have done it professionally reasonably priced and as quickly as they could. They are so good, I drive from West Seattle to work with them. My dad once told me a good honest mechanic is worth their weight in gold, and Pacific Rim is worth more. read more

I went to Pac Rim Auto based on the Yelp reviews. While it seem redundant to leave a review for a business that has 4.6 on Yelp, I was treated very well and needed to add the 5 star. I was treated well, they were timely, and even handed my car back cleaner than when I handed it over to them. They took care of my brakes, my battery, and did a great tune-up. They have gained a new loyal customer. I would definitely recommend! read more

Updated review: 3 years after they put in a replacement radiator and starter in my car, it is still going strong! And it just reached 200k miles, with lots of life left in it! The replacement parts are of great quality and held up over time. They also worked on my previous car, which reached 260k miles when it finally gave up. It's a shame that I had moved to the Eastside, and started doing maitenance and minor repairs myself now. I hope they're doing well in this crazy year. read more

This is the first time I've gone to Pacific Rim for car maintenance work. It started out with a Yelp message to get new spark plugs, trans fluid and oil change for my 2015 Q50. I was helped out by Jeremy and he even noticed I had a few other pieces of maintenance that needed to get addressed such as my brake pads. Jeremy was able to get me scheduled within one day and completed the job in a timely manner. He even offered a rental car (which I didn't use but was nice gesture). Overall, I highly recommend this shop for anyone looking for high quality, transparent car service. read more

We recently moved from Belltown to Wallingford. With every move, comes the added responsibility (and often headache) of finding new businesses that I can rely on and keep going back to. So, I was on the look out for a new auto service and found Pacific Rim. I was really hoping this to work out, since the place would be within walking distance from home. I was doing a regular scheduled service -- oil change, tire rotation, etc. Dropped off the car in the morning and picked up in the evening (after work). The folks even cleaned the car which was an added bonus! Had a pleasant experience, and definitely going back for all my auto needs. read more

Jeremy promptly helped me interpret the check engine light code and guided me to contact Toyota as the issue is most likely covered by the warranty. In fact, the issue was covered by the warranty. Thank you for the honest and transparent service. read more

(Review is Updated below, moving from 3 to 4 stars) I took my 2000 4runner here after I was having issues with a cylinder 1 misfire. It was throwing a P0301 intermittently and running extremely rough. I replaced the spark plugs, wires and coil packs myself to see if that would remedy the issue but it unfortunately did not. After calling several shops and hearing they were booking out 6 weeks, I was happy when Pacific Rim told me they could get me in the next Monday. It was Thursday. So I made the appointment. I let them know what I did and told them I suspected it was a bad fuel injector. They let me know on the phone, and at the time of drop off that they had a policy that gave them between $400 and $800 to diagnose and fix the problem. If it was going to be more than that they said they would call. They called me later Monday morning to let me know it was indeed the injectors and that to replace all three on the passenger side it would be a little over $900. He then told me that my "power steering rack was dangerously worn, that it was a safety issue, and that it must handle like s&$*". I told him I did not notice any issues with it but that I believed him. I said I would need to call my wife to discuss the cost and how we wanted to proceed. I talked to my wife and let her know that for $300 in parts and my time I could replace all six injectors and that I thought we should just have them fix the power steering. When I called back to let them know the man who was helping me said they had already completed the injector work that morning. After confirming they already did it o was a bit frustrated and confused but told them to go ahead and fix the steering. The total was over $2800.00 When I picked up the car I said "no one is ever going to feel good about spending $3000 on their car, but I need your help understanding a couple things. I have never noticed any issue with the steering and have never had any leaks. What was going on with the steering rack?" He said the whole thing slid back and forth and the wheels moved when they pushed/pulled on them. I said that I trusted them and that sounded OK. I then said (very calmly) "help me understand your policy on repairs. You said the working range was $400-800. When you called you told me it would be just over $900 for the injectors and about $1800 for the steering rack. I Said I needed to talk to my wife and when I called back to say I would take care of the injector repair myself you said you already did the work earlier that morning". He then said to me "well, if you really want to pitch a fit about it I can go in and yank out one of the injectors to get it below $800". I told him I just wanted to understand the policy. Again, I was very calm and polite and in no way was suggesting I was even thinking of "pitching a fit". The response certainly caught me off guard. So...yeah they seem to have done acceptable work. Though I just literally picked it up (I'll update this review if needed). And I think they may have washed the outside. But I am not pleased with them doing work without my approval. And I am really unimpressed with the level of professionalism. I work in Healthcare. If a patient was upset with a bill I would never say "yeah, well if you're going to pitch a fit we can yank that IUD out if you want to make it a few hundred bucks cheaper". After dropping that kind of money, I would have hoped for a better response to my genuine, and valid questions. ***UPDATE**** After I had recurring issues with my car running rough I spoke with John, the business owner. John was helpful in listening to my concerns and he was eager and willing to make things right. While we were not able to resolve issues from my previous visit, he did what he could to make our second encounter right. I appreciate his listening to my concerns and for working with me to create a plan of action that we could both agree on. Great service recovery. I can tell John is passionate about his profession and cares a great deal about his business. With some coaching and fine tuning of interpersonal skills at the front desk, I feel that I could recommend Pacific Rim so long as communication and expectations are clear. read more

Great service, fast turnaround. They offer a loaner car if needed. The office is quick and responsive as well. They don't price gouge. They do usually let me know other upcoming repairs to be aware of. read more

I called them this morning and they were really nice and helpful over the phone. When this snow storm is over I'm gonna be visiting them and will update my review then! So far I highly recommend them. read more

Avoid. Fake repairs. My daughter took car for here because our normal mechanic was on vacation. They claimed that she urgently needed new front brakes. This surprised me as they had recently been done. I took to a different shop to verify. The brakes were almost new. They tried to up sell my daughter about $800 in unneeded work. Bad. read more

Many opportunities to use the his business, through several vehicles, and have been happy with each and every service appointment. I heartily recommend them. read more

First time at Pacific Rim. I brought our 2008 Subaru in for an oil change. Because of mileage (106K) we discussed what other work should be looked at. I decided to come back the next day with my service records and we went over the items. I should have realized but it was legitimately time for the timing belt to be changed. I asked about the other components that are exposed (water pump, tensioner, bearings, thermostat) and he said, that everything gets replaced which is what I wanted. (Note: Just getting in to do the timing belt is expensive. Getting all these done now is more cost effective than suffering a failure and doing them serially.) The car was left, but while doing the work they found that the spark plug seals were leaking and the control arm bushings also needed replacement. This was all legitimate given the age and mileage. We got the car back the next day, and all has been great. Jay was our Service Advisor and I found him to be very professional. I am also very pleased with the work and I will be using Pacific Rim as we go forward. Very Highly Recommended. read more

I took my Hyundai here for an issue with my "Check Engine" light over a month ago. Turned out it was a faulty sensor. They replaced it and changed my oil the same day I brought it in. I haven't had an issue since I picked it up. Very affordable to me. They even gave my car a quick wash on the outside. Very satisfied! read more

Friendly staff, helpful and seem genuinely curious / inquisitive about solving issues as opposed to just charging an arm and a leg without consideration. Will happily use them again. read more

I would not recommend this company to work on any of my vehicles. I stated that all I needed was a oil change and they quoted me over $200 for a bunch of other services I did not ask for, one of them being a tire rotation which you can not perform on a C300. read more

Our check engine light came on, we got the code from O'Reilly and was told it wasn't a terribly urgent issue so I came home, lazily called around to a few shops and submitted an online form with Pacific Rim-- Jeremy replied to me within 2 hours with how they approach this particular issue, the common issues that cause it, what might cause it to cost more (which they would confirm with me first before doing anything) and answered all my questions about the tune-up we plan to have done in the near future. Lucky for me they were able to fit me in the following morning and Jeremy had my car back to me the same day! I don't want to set an impossible standard these guys, but I am so grateful for the super fast turnaround! Jeremy went above and beyond answering all my questions about other funky issues with my car and gave me a list of what should be addressed first. They even washed the bird poop off my car :,) I'm not a mechanic, I work in HR, but I know how valuable time is to experts in their field, all the extra information shared/explanations given/calls quickly returned is above and beyond customer sevice. Thank you Jeremy & Pacific Rim! read more

This is the second time I've gone to Pacific Rim for a repair on two different cars. I'm one who does my own repairs for simpler jobs but seeks out a professional otherwise. So i am keenly aware of how hard it is to find a shop that won't charge you what they can get away with. Pacific Rim is the shop you are looking for. Integrity on top of first rate service. I dealt with Elijah who was friendly and kept me up to date the entire process. And he was very patient with my being late to pick up the car due to work obligations. Out of warranty auto service can be very stressful, unless you find a shop you can trust to mot price gouge and to get the work done right. I found that you can trust the crew at Pacific Rim. read more

They charged me $1,100 for a knock sensor repair on my 2013 Hyundai sonata. $100 for the part plus 9 hours of labor. Mind you, in reality this part costs $35 (RETAIL not mechanic price) and about 1.5 hours of labor to replace. (Where did the 7.5 hours go??) They thought I'm some dumb woman who knows nothing about cars but I was testing the waters for business purposes. Little did they know that my husband is a certified mechanic who owns his own shop and that we know the hours/parts needed for a job to be done via the SAME software ALL shops use (identifix, Mitchell, Snap-On.. etc) . You're not paying for quality service coming here. You're just paying for their expensive rent/living in Seattle LOL. FACTS: my husband's shop fixed a knock sensor repair on a 2021 Hyundai Santa Fe for $500 (parts plus labor & diagnostic & taxesss!!!) Whaaaaaat!? (We're actually honest) so yes, I'd recommend coming here if you want to get ripped off. Otherwise, there are so many other honest mechanics who can do the SAME quality job with the SAME parts for MUCH MUCH cheaper!!! Mechanic shops like this typically up-charge their parts anywhere from 50-100% retail plus tack on unnecessary hours of labor. To all you who think you've been getting honest service here ....lol. You're just paying for Pacific Rim prices. Go 20-30 mins elsewhere and you'll get a much better deal!!! read more

This shop is close to where I live, so I called to get an appointment for an oil change and tire rotation. Rather than just accommodating my request, the consultant said that I needed to make a "5K first- time" customer appointment for $179. On top of that, they charge me an additional $31 to repair a leaking tire that had a nail in it. In a previous review on Yelp, I saw that they fixed someone else's tire for free! I booked the service and as soon as they had my car on the rack, the consultant called me with an $850 estimate!! He advised me that I needed several of my fluids changed and both air filters. Since the car is a certified, used car from Honda, which I purchased 10,000 miles ago, I told him that I wanted to call the dealership first, and Honda service advised me that per the maintenance schedule for my vehicle, NONE of those services (fluid changes &/or filters) were needed at this time. I'm very disappointed in this shop and their attempt to perform unnecessary services to my vehicle. Additionally, One of the two services I had requested was tire rotation, which would also include checking the air pressure on my tires. After I got home I checked my in vehicle display, see the enclosed picture, my four tires are not reading the same pressure. Again, very disappointed in this shop. read more

I was given a realistic " worst case scenario" estimate. The job was right , on time, on budget, and the staff were knowledgeable and courteous. I'll be returning for my next maintenance or repair job A bid thanks to the guys at Pacific Rim! read more