Their phones weren't working when I went in to pick up my saw I had serviced but their familiarity…read morewith chain saws and quality of work is great. It's obvious they service all the local loggers and are a serious stihl shop. It's great they are local and they will see my saws and other equipment again.

My sincerest thanks to Steven and Sierra at Horner's out in cottage Grove.my sincerest thanks to…read moreSteven and Sierra at Horners ( A Stihl and Husqvarna factory authorized dealer) What a wonderful place to get your small engine, edgers weedeaters, chainsaws parts, and much more. Were many think that Horner's just caters to the logging industry it doesn't. Many folks come there for their home small engine devices for new purchases, repairs plus parts. Every time I go in there, I am met with friendly folks with a true small town attitude about them. I have the opportunity to go in there today and Steven fixed my chainsaw for me and saved me the trouble ! I am most grateful to him for that! what great folks they are. Larry Horner, you have raised a great son. you should be proud of him! If you need chainsaws, weedeaters, heavy duty, work, clothes, and any and all accessories do consider Horner's! It is not a long of a trip from Eugene and you'll be most happy with their service and their caring for you as a customer. Thank you, Steven and Sierra! See you again soon!

I visited this shop a few weeks ago with the intention of supporting a local business while…read morepurchasing a vacuum. I ended up speaking with one of the owners--and he sold me a Panasonic vacuum with replaceable bags. It felt a bit pricey, but I appreciated the 30-day trial policy he mentioned and was willing to give it a shot. After using it at home for about a week, I realized it wasn't the right fit for my space. The vacuum was quite heavy, and since I don't have carpet, the idea of constantly replacing bags seemed unnecessary. When I returned to exchange it, the guy was noticeably more frazzled and less friendly than before. I explained I was looking for something lighter, ideally bagless and possibly secondhand. He showed me a few options, but they felt outdated and still fairly bulky. We eventually landed on a lightly used Dyson cordless model, which was around half the price of the original vacuum. This is where the real frustration started: rather than issuing a straightforward refund, he first said he would cut a check--which surprised me, given the advertised 30-day trial policy. He then seemed unsure how to process the refund at all, referencing the invoices and appearing overwhelmed by the system. After some back and forth, he ran my card again, saying the receipt indicated a refund had been issued. But when I checked my bank account, it looked like I'd been charged a second time instead. I returned to the store and showed him the transaction. He remained convinced the refund had gone through, but after I insisted--firmly--that he contact technical support or else I'd need to involve my bank's fraud department, he finally got the system to process the refund correctly. It took about 45 minutes in-store, and the money hit my account 2-3 days later. In the end, everything was resolved, and I did leave with a vacuum I'm happy with. But this was a pricey transaction, and the whole experience felt more complicated and time-consuming than it should have been. I'm sure this store does good work with vacuum and sewing machine repairs, but based on my experience, I wouldn't recommend purchasing a new vacuum here unless they improve their return process and customer communication.

Our Shark stick vacuum stopped sucking and I brought it in for a fix. Josh examined it and the…read morebelt motor had melted. Note: Shark Vacuums don't sell parts even to repair shops. Very quick turnaround and he didn't charge me. I'll certainly do business with these folks again. And I'll never purchase a Shark again.

They are not affordable. I had them come out and look at my hot tub. They destroyed my hot tub and…read morethey refuse to fix it. They left the cover off my hot tub every time they've come out. I have contacted them multiple times to try to get them to finish their job and they refuse to do it.

Great value and service! From the beginning we were given plenty of selection to choose from and…read morepatience from the entire staff while we made our decision. Not only did they deliver and set up our hot tub, any time we've had a question or needed something looked at, Affordable Spa & Pool has been all over it!! They've been quick, knowledgeable and very friendly and helpful! We're so grateful to have found this jewel of a company in Springfield!

Great new livestock and garden store in Thurston area in Springfield. I'm a new chicken farmer and…read moreI will really appreciate having this store so close!

This visit was during the covid-19 pandemic…read more Brenda helped us find a bulb that will warm one of our bays that can plug in to a regular outlet. We've been here numerous times since then and have found almost everything we've needed and even things we didn't know we needed. The store is clean, well organized and the staff follows covid protocols well! I feel comfortable running in to get the items we need. It's a great local hardware!

I do a lot of DIY projects. My projects require lumber and often screws, nuts, and bolts. I don't…read moreknow my way around a hardware store and typically have no clue what the thing is called that I'm looking for. What I appreciate the most about Cascade is that they are always willing to listen to my idea and give me their feedback for what could make it better. This morning, Jake spent 15 minutes helping me to find the necessary hardware for my project. He laughed with me and ultimately found exactly what I needed to make my project great. Thank you guys for your patience and your friendly faces.

A "go to" place for hardware or metal needs. The storefront looks small, but they have a large and…read morevaried inventory. Competitive prices and great service. I personally go to Hurd's Hardware to buy steel for my fabrication needs. They have a large steel inventory as well. Even for small pieces, their cutting fee is extremely reasonable. It has always been a friendly place to shop.

Hurd s rules,man.Badass old fashioned service.Hurd s rocks,doc.read more

Replaced one shower and converted a bath tub to a walk in shower and I couldn't be happier! Great…read morequality and great service. I had gotten several estimates and the price I paid for the 2 bathrooms was very reasonable for the quality.

Lane Marble did our shower renovation about 12 years ago and we continued to be pleased with that…read morework. So when it came time to change out 1st floor bathtub into a shower, we set up an appointment and got a bid. Then we got a bid from Kohler that was really high. There are a lot of companies that compete in this arena and you'll see lots of ads on Facebook...but when you want a quality job by nice people with excellent customer service and attention to detail,,,visit Lane Marble in Springfield. Don't waste your time with others. You won't be disappointed with Lane Marble. They guarantee their work.

Always have what I need or a way to Make it work. Staff is…read moreamazing. Prices are good for this day and age, and way more friendly than the HD and the L. ( or the J) Stan and Melissa are awesome and redefine what customer service is really about. Good people. We Are blessed to have them in our town.

The only issue I have is their Do it Best website doesn't work worth a darn. The search function is…read moreworthless. It usually returns "no results found" no matter what you type in. I was trying to locate if they had any 10 ft. Furring Strips. I typed it with quotes, no quotes you name it and would only get "no results found"....If I click on just "lumber boards" it gives you one result for ALL lumber, but then after many many screens of searching I was finally able to individually look through every piece of lumber they have available and found 500 some options and no way to narrow it down. Why would I spend 15- 20 minutes on your website trying to check the availability of a product when I can drive a 5 minute longer distance to Home Depot in Salem and I only needed 1 minute on their website to find my product? For me time is money and I don't have time to play "Where's Waldo" on Cascade's website.