Had a washer disaster that brought us here for a replacement unit. Our existing washer, self…read moredestructed and there was water leaking all over the place. Their service technician, Jay, was fast, friendly and helped us make a great decision on a new washer instead of repairing the existing 10 year old machine. The staff at Hamai were super helpful and fast. We got a replacement machine and arranged for delivery and installation. All told it took about 15 minutes "in and out" and they worked with us on the price and gave us credit for the service call on the wrecked washing machine. Highly recommend.

We walked in to Hamai Appliance yesterday. In so glad that we got to meet Manny! He saw us and told…read moreus he'll be right with us in a few minutes. We were in search of an oven. Well comes to find out Manny told us we might not need a new oven ask we have to do is reset it and see if it will work. So that's our next step. I'm so glad we went to this place. They are not looking to make a done out of people. They're here to help people out. We support companies like this. Please ship local and Hamai is definitely the place to go. Go see Manny if you need help. We'll be back if we need a new oven after all.

HARRY from lumber is THE BEST!! He should def be recognized for his customer service!…read moreWent here looking for specific items. Went on website and it did not provide in store location. Asked 3 workers and all pointed me in different aisles. Which at this point I had been walking around in circles. Larry, even though he was in lumber, took the time out and walked me to the right aisle to get a Husky lamp. He needed to get ladder and pull my item down which took him away from his duties. He then walked me to where the headlamps are and patiently helped me search for headlamps on the ladder as well. He never let me feel rushed or was a bother. Thank you Harry!

While the products are what's expected, the curbside service is unreliable at best. Over the past 5…read moreyears I've used the curbside service 3 times. Yes, I follow the directions on the app. Only once out of those 3 times did I'd receive my items outside. The two others, I had to go in to customer service and get them. Today was one of those times. Waited 10 minutes. No one. Another customer was waiting as well, so only two cars. I normally go in, but today I had my elderly mother, so curbside was more practical, but nevertheless I had to go in to get my one thing. What's the purpose of calling it curbside if I gotta go in to get it?

We were having some plumbing work done at our house which is how I got to know the Ferguson name…read more The plumber came here in search of parts for our toilet - which I like to call our "special case" as its low profile-design requires parts not found in mainstream stores and usually has to be special-ordered. I honestly would like to get rid of it entirely and get a normal john to save future headaches! To my surprise, he wasn't able to find this sleeve that bolts the toilet seat to the toilet. See what a headache this commode is? Another issue came up as we needed a replacement tub spout. I figured if plumbers shop here, this must be the best place to get it. Boy was I wrong. EXPERIENCE: The biz is located in a big warehouse in the Kahului Industrial park with adequate parking. It was far from what I expected. The first door I tried to open was locked and I guess was the office. The next door in line was a big open garage-like door which I thought was for staff only but it's the actual shopping area and their stock room. There are no displays or sales associates roaming the floors, just inventory. After finally locating the faucet section, it got even worse as not only was the selection limited, but everything was boxed with very little detail explaining what was inside. If you're looking for screws, nuts, bolts and everything in between, you'll be in mancave heaven. SERVICE: Like Napa stores, everyone is working behind the counter so you'd have to wait in line along with people purchasing items if you have a simple question. What a waste of time. OVERALL: I'm more of a Home Depot/Lowe's shopper where things are clearly on display with associates abound if you need any assistance. And as far as that tub faucet, I found just what I was looking for at Home Depot! Sorry, Fergie.

I received a call from Roma with Ferguson upper management. He was very patient and listened to the…read moreissues we had with both the faucet and show room customer service. He ultimately gave us a credit and resolved the matter promptly which we greatly appreciate. If our showroom rep had called us back as promised (or when she returned from vacation) with an update, this could've been resolved sooner. Roma could teach a Masterclass on customer service.

I am currently upgrading my bathroom and was out and about looking for supplies and hardware…read more Luckily, I stoped by Pace/Premier Bath & Kitchen on Maui and met Sally Chase who is their showroom consultant. She helped me tremendously by giving me suggestions and showing me different options in their showroom and online. I felt like I was in good hands due to Sally's vast knowledge and expertise in assisting me with my small project. Mahalo!

One of the best customer service experiences I have had in a long time!…read more My husband and I were next door at the Benjamin Moore store when we noticed PBK. We needed plumbing fixtures for a kitchen and bath remodel, so we decided to walk in. Kalei greeted us and was happy to help us. She walked us through the store to look at the wide array of floor samples. She was very organized and listened to what we needed. Kalei emailed me a "wish list" based on the fixtures I liked. The wish list included the item information, prices, and full spec sheets. Kalei also researched and provided options for sinks, based on specs I gave her. Once I got home and further thought about it, I decided I wanted all brass faucets, so I emailed Kalei to ask if she could get specific brands. Kalei did not bat an eye. Her only concern was me being happy and getting exactly what I wanted. Thus began several weeks of Kalei giving me options and me making decisions. She was patient, helpful, and understood my preferred style every step of the way. When all was said and done, I had a wish list that had everything from a toilet to a beautiful kitchen faucet. Kalei was clear regarding what was in stock in their Maui warehouse and what had to be ordered. We ran into one challenge--the kitchen sink I selected was backordered by the manufacturer. There would be a 2.5 month wait before it could even ship. Kalei went above and beyond by checking with another warehouse, which had the sink! She was able to order the sink through them, rather than having me sit on a back order list. PBK has something for everyone. The customer service I received from Kalei was fantastic. If you want someone who will truly help you get exactly what you want and if you want a wide-variety of options, go see Kalei at PBK.

We moved to Maui 3 years ago, and I still can't believe that they have such a huge store for home…read moreimprovement with so much useful stuff. I know, they delay the orders sometimes, but come on. We live on an island! It's a miracle, that Lowe's made it here!

No one ever picks up the phone. I have called 15 times in regards to a delivery and after 5 mins…read moreholding the line gets dropped. They did not deliver my range yesterday and I have no eta of when or where it is.... Toe kick on my dishwasher was missing, I am sure it's in the box they hauled away... however no one will answer. I've never been so frustrated shopping at Lowe's. The new phone system sucks!

Staff - very caring and helpful. I love the new fridge. It's awesome . Lots of appliances to choose…read morefrom. Will return.

It is nice to walk into Hilo Design Center and actually be able to load an appliance onto the bed…read moreof your truck on the same day. Hilo was in need of a place that has appliances in stock! Waiting a month or more for a major appliance causes hardships for families and Hilo Design Center has solved this problem. They identified high use appliances and they keep an ample supply on hand. I have noticed that they continue to upgrade their showroom, making the shopping experience even better. Appliance technicians Orek and Manny are simply the best. They are polite, friendly, informative, experienced and professional! They quickly assessed a problem I was having with my washing machine and solved my issue within 15 minutes. Plus, they checked for any gas leaks from my dryer hook-up, ensuring my safety. If you are looking for trustworthy people, I would recommend Orek and Manny! And I would have no problem recommending them to our loved ones and Kupuna! That says a lot about their integrity! Mahalo!

Background: There was an existing 35-year-old 'SolaHart' brand solar hot water heater on my Oahu…read morehome roof and it worked perfectly although it was older. Then I noticed it was slowly leaking. My trusted plumber had a look and it was the solar unit leaking and not the plumbing. It needed to be replaced. A split solar hot water heater would be $12k to 14k. Sun King: So a google search told me that Maui based 'Sun King' was the 'SolaHart' company in Hawaii. I gave them a call. They even had the records on the old unit. A new replacement SolaHart unit would be about $9k installed. So I received a quote and all the information about payment, installation scheduling, coordination with my roofing company as the roof needed replacement first. Like any solar system there is a time delay in installation due to ordering and scheduling. It is not like replacing a standard home hot water heater. But it's leaking now: Well these guys deal with this all the time. So they sent over Paul to assess the situation first hand and install a temporary electric hot water heater and disconnect the leaking unit. That didn't work out, but everything else was planned out and installation scheduled for about a month later after the roof was completed. The catch was that there would be no hot water for about a week while the roof work was ongoing. The old unit would have to be removed while the roof was replaced...so no hot water. Anyway eventually Paul and his experienced crew of plumbers, electricians and installers found a way to hook up and wire the temporary heater. It saved us from a week of cold showers. Yes!!! Satisfaction: 5 Stars. While home repairs, remodeling, renovation, on older homes don't always go smoothly. Everything worked out in the end. Bumps in the road may happen but it is their ability to deal with imperfect situations that are the key. Personally, I favor the simple SolaHart type of passive system (vs. the split system) because of the price and reliability. Remember the first one lasted 35 years. Google SolaHart for information. Check their website to see all that they have to offer. They do photovoltaic systems and more: https://www.sunkinghawaii.com/ The installation on top of the new roof was done with care and precision. It was bolted securely to the wood rafters. Maui Headquarters and Tax credits: Despite being headquartered on Maui they do travel to other islands. They had their own crew and truck plus 2 other trucks showed up. Somehow they had the ability to provide full services on Oahu. The office also assisted in providing information on tax credits. Very helpful because this clearly lowers the actual cost. Lyn from the front office, Paul, and each and every technician that I encountered was professional and pleasant.

I called and spoke to Lyn and asked them if they would take over maintaining my PV. But they…read moredeclined and said its complicated! Thank you for your service!! No aloha spirit to help!

I had a wonderful experience at Pacific Home & Appliance when I recently bought my gas dryer…read more Nikki, my salesperson was well informed about the products, patient and responsive to my questions and overall was very friendly and efficient. The delivery process was also another great experience. The installer smoothly installed the gas dryer, was very friendly and kindly answered all my questions. He was a pleasure to work with. I highly recommend Pacific Home & Appliance Distribution. I will definitely use them again in the future.

My friend told me about this place have a special sales, therefore I went to check out the…read moredishwashers. Located in Halawa above Hawaii cement batching plant. They have their own parking and this place is huge with a big warehouses and also a big showroom. Upon arrival I was quickly greeted by friendly staff and show me around. I was there because they have a special 35% off sales, such a great value because I saved about $400, with the help of the staff, took less than 15 minutes to find the dishwasher I am looking for. If you want a two draws dishwasher, this is the place you can find it. Since they are a distributor and they do not have people to install the unit. They recommend me to a company which I called them later and arrange insulation in a few days, it was a fantastic experience for me, if you like high-end appliances, check it out.

I was forced to give this company a star just to make this comment, other than that I wouldn't have…read moreeven given them a star! This is the worst absolute worst company. If you're in Maui Lani and you got stuck with these guys to do your GE repair, reschedule quickly! Do not ever allow these people near your home! No show then they lie and make like theyve never been to Maui Lani, and then they tell you thats your problem and "go call GE". Hard to believe the sassy guy was the owner! Shame on you Tom!

Over the holidays, I had a fridge break down. It was purchased at Lowes, so I was forced to use…read moreTom's. He never showed up for the first appointment. Had me waiting there for 4 hours. It took him 3 days to call me back. He told me he had car issues. He had no reason why he didn't call and let em know. He showed up later that day. Looked at it. The temp was 65. He said we have to keep the door closed. We said, we do. In fact nobody has opened it in days. He put some glue on the seal. Said it was fixed and left. It is not fixed. It is still 65. And he won't call me back. Such a joke...save yourself some headache and call someone who knows what they are doing. This guy is a joke and rude at that!!

Grateful to have Del's on island for our goat, chicken, dog, cat, fencing, kennel, bird, and some…read moregardening needs. It's Maui. No store here is going to have all the things you need all the time. If you're a genuine farmer, you plan ahead as much as you can (especially on an island who is at ther mercy of shipping containers & companies). I suggest reading the reviews with a grain of salt and just know that when you go in, you'll find all sorts of supplies, but like any store here in Hawaii, not one is going to have the exact thing you need in stock 24/7, 365. It's just not. You get used to it and get resourceful when you need. Again, just grateful to have Del's as an option for farmers here on Maui! Mahalo!

Hours posted are not correct. I've never caught them open, even long before these posted hours…read more Phone can't be answered either. I've called to see it anyone is there before I drive there and they have never picked up the phone. It says they are open tomorrow til 4 pm. Ill try again tomorrow. Wish me luck.