Amazing and wonderful all the time!! Everyone here is always so nice and sweet!! They are always clean and attentive

But a tanning package in May 2024 utilize all of them except for two of them and I guess they expire. That is news to me. So I lost two and I'm just several days away from them being dropped off my account. This place is a total rip off. Do not go here. They don't even tell you this information when you buy the 10 packages. So tired of places that rip you off. I don't know how they can justify expiring your tans when it's something you bought. Nobody even calls you to say that they're gonna drop off or anything. This place sucks. read more

Friendly and knowledgeable staff! Nice, comfortable waiting area. Good selections of lotions.

Great Service! Very knowledgeable and Friendly. Also had multiple packages, deals and sales

Nice clean friendly affordable good location !!!!! Friendly smiles! Needs always available.

I've been going to Pacific for years and the staff has become rude and unhelpful over the years. As of today I went in for the same tan I've been getting for years and I also purchased a primer along with my friend who accompanied me, she got her tan first and when she came out she didn't even look like she had received a spray at all. when I was finished it was the same result. We figured we'd wait a while and maybe it'll develop later, it did not we went back and talked to the front desk lady and she was extremely rude and told us that we could call back later so we went along with our day. Around 5 my friend and myself called back because we had seen no difference in the tan and no one answered the phone. Very disappointed in the situation and a waste of money. read more

Beds are clean and rooms are fully stocked with everything you might need after a tanning session. Staff are friendly and helpful!

The guys at Pacific Sun are great. Super nice staff, especially clean facility, and very fair rates. Love this place!

Always an excellent experience coming here. The staff is always very kind welcoming as well as maintaining a clean environment.

I was severely burned on April 23rd, 2025. I did not want to have to post a review in the hopes they would handle this professionally. The Manager Angelina wants to be very disrespectful and rude on several occasions after requesting to cancel my membership. I was told I was already being charged and they would issue my refund. I've called in for my refund multiple times. There has been an excuse and still haven't received my refund. Their workers are not cleaning the beds properly, if they were. I wouldn't have been burned. Someone before my tanning session used a not approved tanning tingle lotion. They didn't clean the acrylic properly so I had chemical burn on my skin. I had to walk out in my bra and underwear and have another customer take pictures of my burns. I would never come here ever again just because of the management and how they handle customer service. I would post more pictures but Yelp won't approve them due to them being extreme. read more

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I had a lot of questions when I first came in and the person that helped me was very nice and answered all of them! Their beds are great and I'll continue to come back:) read more

Angelina was very helpful throughout my process of being here definitely recommend very kind and supportive with all my need

Beds are nice, prices are a bit expensive but my biggest complaint is they normally give a 5 min countdown on the bed timer to give you time to undress and put on the lotion but recently some new girl has only been giving 1 min on the timer which barely gives you enough time to undress and get in the tanning bed. When mentioned to her she said that is how she was trained to do it. read more

I got the best spray tan here that I have ever gotten. The girl recommended that I get the primer, and boy am I glad that I did. It worked perfectly and made my tan last longer than it ever has. It also did not get patchy as the days wore on. Their spray tan machine cleans itself (I am sure the employees always clean additionally as well) and always feels super clean. The machine also is really fast and does a drying coat which I love. When I went in though, the girl did not know if I could use my yelp check in free upgrade, which I was a little disappointed in, but overall great experience! read more

Great prices and friendly staff! I have been coming to Pacific Sun since moving to Reno and would highly recommend it. Never a wait either!

I have spray tanned here a few times to go on a vacation. The first couple of times the tan was great, but this last time I got absolutely no color. My sister and I both went and neither of us got any color. After vacation my sister went in to let them know about the problem and they dismissed her with "no one else has complained". We won't be back. read more

CHEATED 14 days of a 30 day package!!!! DEAR MANAGER: I hope those 14 days were worth losing my business. As you can see, I already spent $320 in product + package and you have lost my business over this debacle. Bought a package March 23. I was going to be on vacation at the beach and wanted to try and get a decent base before I left. I spoke to the salesperson about all my options and she suggested the 30 Platinum Plus package and told me that they would put it on hold when I left. I tanned for 7 days until March 31. Went on my vacation, came back on April 14th and tanned. I tanned again a couple days later and was told at that time that my package would expire on the 21st. When I asked why a different salesperson told me the one I signed up with was new and that they could not hold the 30 day packages. I asked that she speak to her manager about it she said she would & would let me know. When I came back in yesterday I asked yet another salesperson about it, she said there were no notes about the issue but emailed her manager on the spot. Unfortunately, the manager, replied saying that had I not tanned the last 3 times when I got back she might have been able to do something about it but since I did she can't do anything. This is ridiculous since I was under the impression that everything was fine until the 2nd time I tanned. I ONLY found out that my account had NOT been put on hold because I was thinking about buying yet another $125 product and wanted to get the 20% discount when I renewed my package and asked when that was. I am disappointed that any Manager would take this position especially considering that it was ultimately the manager's fault for not ensuring that their employees are properly trained in the first place. To be out HALF of my package due to a training issue is unacceptable. read more

The employees are extremely helpful, pleasant, and friendly. They go out of their way to make sure you have everything you need to have a good tanning experience. Yeah, sure, they sell things to you a bit much, but I'm positive that's just because the pressure to sell lotions and other items is part of their sales goals. The owner, however, needs to work on his customer service. Cutting someone off and interjecting very rudely = POOR CUSTOMER SERVICE! Change your tone when you're dealing with customers; the "well I'm in charge and I say so" attitude works for children, not cranky men, thanks. Being told ONE thing by a manager and then being told it's incorrect by the owner does not mean you very rudely correct your clients - it means to calmly and politely inform them that they were given incorrect information, apologize for the misunderstanding, and later let your employees know where the mix up was. I will keep going because I've prepaid for another two months, but his horrible attitude is enough to make me not want to renew my membership. read more

This place is s joke. Save your money. I'll never go back. Spray tans dont work here.

Their products are outrageously priced. Never buy lotion or products here!! The girl behind the desk never told me the price, silly me just assumed they would be around the same price as other local tanning salons. Amazon, or online supply stores. WRONG! So WRONG. I was shocked to see my receipt say $110! I was never even informed of the price, I had to check my receipt after it was too late. For the same exact lotion I can get online or at another tanning salon for $50 or less. Of course nothing would be done and I couldn't immediately return it not being used. After finishing off my remaining tans on my account, I will never go here again. read more

Awesome place friendly staff I'm not super excited about prices but it is what it is l. Another big thing is this place is very high tech and upgraded beds my old tanning place has had the same beds for the past five years so that was exciting to see new beds. I was the only customer for about five minutes because I was there at opening but when I was done tanning the entire waiting area was full but that might just be a one-time fluke I'll have to go again and check it out highly recommended. read more

I love coming to this store! Manager is friendly Staff is knowledgable &im a lotion freak! So whenever I see a new pink bottle lotion I jump to smell the scent ! Beds are strong and give great tan! Clean and very sanitary! (: read more

This place is awful, for some reason even though you've been there 5 separate times, you have to get charged for a sign up fee every time. They also ask you every single time if you have lotion, even though last time they saw you, you were full. Crappy place. read more

The Pacific Sun and Tanning in Sparks by the ATT store has an EXTREMELY rude front desk manager. She was texting on her phone when I came wanting to know some information on the beds. She seemed upset I interrupted her. I wanted to know the differences between the different tanning beds and she said they were all the same. I said something like oh then what are these differences it shows here such as the differences in the packages and different types of beds you show on this flyer. She said you should know because you have been tanning here since 2012. I said actually I haven't been here since 2012 because I burned so bad last time I got sick from it. I had to explain I just didn't want to burn again. I told her there was no reason to be rude to me for asking. She said I am sorry maybe you had a bad day and are in a bad mood. I said no I just came from Massage Envy and was looking forward to tanning. There is no reason to have someone like this at your front desk. read more

Great store, love the location: hate the managers! They're kinda rude and sadly have no clue about tanning or even which beds are what temp. Get your info at another salon then use this place for location:) it's super clean and in a great spot read more

No thanks, I am stuck in a pricey contract and if I could back out I would. I don't like the service in this place. I am out of here as soon as the contract is up. read more

If I could give this place a 0 I would. I recently went to this tanning company and purchased a 14 day pass which came to $72 very high in price and they charge a $10 tan tax, also you have to use the 14 days consecutively or you might as well throw your money in the street.The girl was new she did okay considering she had very little knowledge, there is a different person every time you go in and everyone is trained with different knowledge. I want to stress the importance to anyone thinking of going to this place to really pay attention to your skin because they will just keep bumping up your time and burn you, not only did they let me burn I developed a red itchy rash that was from improperly sanitized beds (this all happened in an 8 day period) on the 9th day of going to what felt like a job I was miserable in my skin ans told the girl at the desk that i would like to bump up to the bigger bed for one last tan so i wasn't out anything that I paid"which I still would have been" and call it good. she called the manager and they wouldn't honor my request so I asked for a refund on the remaining tans I did not use also they refused this request. I put in a call to what they are calling corporate and never heard from them either. I am still out the money I paid and people are still being ripped off by these crooks go figure. I can suggest shopping around I am at a new salon and it's great no rashes staff is properly trained and the best part of all I have a 30 day pass that was $65 no tan tax included and I can use it as many times as I want in that time frame!! way better than $72 for two weeks if hell. read more

Great 1st experience! I received $30 for $20 with a promotion through YELP so automatically I was thrilled, plus, the staff was friendly and the facility was nice, new and clean overall I am very happy! I went to the location in Sparks on Los Altos read more

I have never met the owner oddly enough in the 2 years I have been tanning here but the rest of the staff is absolutely wonderful!!! All the girls are super nice and very friendly they knew me by name in no time at all and I would end up talking to them or 5 minutes before even getting into the bed. It is super clean and the atmosphere is very easy going, I kept coming back for two years because of the girls on staff and their wonderful customer service. The only complaint I have would be the doors, a lot of the time they would be broken and hard to shut all the way which made me nervous about getting undressed at times but fix that and this place is perfect!! read more

Going to Hawaii? Needed a base tan.. Stopped by while staying in Reno.. Rachael J was awesome and knows her stuff... I trusted her with my lily white skin...I didn't burn and feel great... She was great and I had a great experience.. read more

Horrible. The manger, Brooke is SO RUDE and two faced. I once was sitting in the lobby and the customer before me was chatting with her for a few minutes (brooke was very sweet and charming), once she went to her bed, Brooke scoffed and rolled her eyes and went on a tangent about this customer (very unprofessional in my book). To me , she seems like a person who only cares about herself with no reagrd for anyone else. My expirience here: If they talk to you, it's becuase they want to sell you something, or upgrade your package. New girls are always there. If you can't keep any employees, what does that say? Oh yeah, the doors/trashcans are always poorly assembled and falling apaprt. DON'T WASTE YOUR MONEY. read more

I love the girls at Pacific sun tanning in Sparks they're great and they're funny they always do up sales but that's their job

This place is a joke, if I can give them a 0 I would, all they care about is taking your money, I went in there to get a spray tan and before I got the spray tan done by machine i might add , I asked the young lady working at the front desk if it would make me really dark and she confirmed yes and said if I wasn't happy that I could come back and do it again, called customer service was treated like crap so I went back into the store and show them and they wanted me to purchase another tan , Manager there happen to be working and she mentioned how expensive the tanning solution was she didn't care about my results from the tanning she just wanted more money, terrible service they're rude when you call customer service half the time they don't answer their phone terrible please don't waste your money!!!! I'm going to turn them into the BBB !!!! I don't like the fact that I was told one thing and they turned around and did something different that's not good customer service!!!! read more