I'll never purchase again from PacSun and will tell my family and friends to do the same. My daughter purchased a Xmas gift, at one of their stores, for my wife. We tried to return or exchange it but do not have a receipt and we do not have the last 4 digits of my daughter's credit card. Local store won't even exchange it for the right size and I will not ask my daughter for personal identifiable information. I spent an hour on phone w their customer service rep, Melborn, based in the Philippines. She did hang up on me rather than doing anything to help. She gave me a corporate office phone number that does not go to any answering system and just says nobody is available and terminates the call. Not a very friendly customer service model. We won't buy again from PacSun read more