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    Pacific West Plumbing

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    Services - Pacific West Plumbing

    Plumbing inspection

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    3 years ago

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    Tankless Hot Water Solutions - Training is the key to our success. Most plumbers never take the cover off of your tankess, even when descaling, not good.

    Tankless Hot Water Solutions

    (170 reviews)

    Chatsworth

    We're long-time customers of Tankless Hot Water Solutions, and even a routine maintenance call…read moreincluded excellent service. I appreciate how they explain everything - that's great customer service. Highly recommend the whole team!

    Error code read E32, means it needs a new Thermistor. The tech did a unit flush, saying that…read moresometimes that clears the code. The Thermidor part cost $39 plus service call. The flush cost $299. Why not change the $39 part first, rather than bang the customer for a $299 maintenance flush that did not fix the problem. And then charge additional for the parts needed in the first place. The name of the company is tankless hot water solutions. When I called, I told the gal it was an E32 error code. The tech arrived on time, and was professional.But the tech did not carry in his van the $39 part needed to resolve the E32 error code. So he recommended the $299 flush. The $299 flush did not clear the code, because the unit needed the part. What I don't understand is, if the unit needed parts called out by the E32 code, and also, that upon visual inspection you could see were water damaged, why do the $299 flush, only to have to replace the parts anyway. I feel I was charged for a service that was not needed and did not solve the problem. Upon completing the flush there was very little sediment, the system was pretty clean. The error code is still present, and the part has been ordered together with a harness that may be corroded. The estimate for additional work and parts is $368 after the courtesy discount. In all fairness, the tech was being guided by someone on the phone. I'm giving two stars because the tech was really trying to solve the problem and he doesn't make the company policy. Hopefully, when all is said and done, the system will work after almost $700 later. Also the Noritz unit has been a problem since day 1.

    Pacific West Plumbing - plumbing - Updated September 2026

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