Error code read E32, means it needs a new Thermistor. The tech did a unit flush, saying that sometimes that clears the code. The Thermidor part cost $39 plus service call. The flush cost $299. Why not change the $39 part first, rather than bang the customer for a $299 maintenance flush that did not fix the problem. And then charge additional for the parts needed in the first place. The name of the company is tankless hot water solutions. When I called, I told the gal it was an E32 error code. The tech arrived on time, and was professional.But the tech did not carry in his van the $39 part needed to resolve the E32 error code. So he recommended the $299 flush. The $299 flush did not clear the code, because the unit needed the part. What I don't understand is, if the unit needed parts called out by the E32 code, and also, that upon visual inspection you could see were water damaged, why do the $299 flush, only to have to replace the parts anyway. I feel I was charged for a service that was not needed and did not solve the problem. Upon completing the flush there was very little sediment, the system was pretty clean. The error code is still present, and the part has been ordered together with a harness that may be corroded. The estimate for additional work and parts is $368 after the courtesy discount. In all fairness, the tech was being guided by someone on the phone. I'm giving two stars because the tech was really trying to solve the problem and he doesn't make the company policy. Hopefully, when all is said and done, the system will work after almost $700 later. Also the Noritz unit has been a problem since day 1. read more

An incredible development! A fantastic bonus! I recently received my $1,500 rebate check from the SoCalGas Company for the installation of my high-efficiency tankless water heater. This cash back has made the entire project even more cost-effective. For those considering this upgrade, definitely look into the rebates available, as a payout this big can drastically change the final math. I couldn't be happier with this outcome! Thanks again Ted! read more

Recently I had a new Tankless Water heater installed by Ted and his amazing staff. Ted is very amiable and goes out of his way to deal with any concerns you might have. Cielo, and I hope I have his name right, is an expert installer. He pays attention to detail and when the job was completed if there was any mess to clean up I saw no evidence that there was any mess. Ted made sure I was made aware of and eligible to receive any rebates and I was! A $1,300 rebate from SoCalGas!! Excellent is not enough of a description to say how satisfied I am. read more

Very professional and the price competitive. They also provide all the paperwork for SoCal incentives if you qualify which helps offset the cost. We love our new system. And so happy to have hot water in the kitchen thanks to the circulating pump. read more

A great experience. Friendly staff. Answered all the questions I had. I thought it was going to be a lengthy, expensive job but it was very affordable and done quickly. Overall a pleasure to deal with. Highly recommend! read more

Fast response and service. Was able to fix the leak and make sure everything was done efficiently.

Tankless Hot Water Solutions is amazing! Owner Ted and staff are true professionals! Another company tried to sell and install a new unit for $6800 without a proper inspection. Ted came in, diagnosed and fixed the issue in 15 minutes, Joseph followed up with a detailed cleaning same afternoon. All at a fraction of the price! Can't say enough. You're in good hands! read more

Fast response! Technician Celso was very patient and explained everything thoroughly. Highly recommend them!

Ted was Great! I highly recommend his company. He was super helpful and knowledgeable. My Tankless water heater is working again and my family is great full to have hot water again. read more

Great service all around! Everything was top notch from estimate to all work done... highly professional, timely and clean. Couldn't be happier with Ted and the entire staf read more

Tankless Hot Water Solutions - Finished product - Plumbing Near Me - Chatsworth, California

They installed our tankless water heater a couple of years ago. During the Palisades Fire they reached out to their customers to see if they needed food, prescriptions, etc. We asked for hot water. Within 2 days they brought 2 60 gallon propane tanks and a battery charger. They converted our tankless water heater from natural gas to propane and will come back when our power and gas is restored to switch it back. No charge at all except actual cost of matey. Amazing! We're customers for life and for sure they'll be pushed to the front of the line at the Pearly Gates! read more

Same day service, incredible luck! Very informative people. Thank you Gggghjkkkkkkkjjjhggggg read more

Thank you Tankless Hot Water Solutions for sending out Joseph Turcios and his assistant (sorry I forgot the young man's name). They arrived within the allotted two hour window and were VERY PROFESSIONAL throughout their service of my nearly eighteen year old Noritz tankless water heater and three full bathrooms. I hadn't had my Noritz serviced in a while (6 years) at no fault of the Tankless Water Heater Solutions (TWHS), as I changed my contact information. As the spotty hot water got unbearable in our home, I made the call. The young lady who took my service call was so NICE and updated all my contact information. She was able to give me a great appointment. Please note that TWHS has ALWAYS delivered GREAT CUSTOMER SERVICE every since they installed my Noritz! We now have consistent HOT WATER and phenomenal water pressure that we've haven't had before. Joseph is a MAGICIAN! I'm so HAPPY! Thanks again! read more

If they are as good at fixing hot waters as they are taking pictures and documenting I would have no beef. Great photos but I had to replace the unit the repair was a waste of $697 and money. read more

2 bathroom renovations with new tub, shower, toilets and fixtures. Armando of course did an amazing job once again!

Our tankless water after heater was not heating up our water . These guys came immediately, figured out the problem, and I had hot water again in no time! They are familiar with the type of tankless water heater that I have so that was incredibly helpful. read more

They'll get a 5 for customer service. I did one of those request a quote and I was inundated with contacts. They were the first and I started communicating. I did reply to a couple others. Ted (the owner) said that there was a $99 service fee, but it would go towards any work. Fair enough. The others said no service fee, but in the end you pay for the work, so I wasn't put off by the service fee. Now, David was our tech. First of all, I got a text saying when he would arrive and included an app to track his status. 5 for customer service. He was very friendly and thorough. He ended up doing a full detail and descale. The $99 service was knocked off and since I was getting two maintenance items I got another discount. Whether or not that's the norm, I do appreciate his willing to work with me. The problem with my tankless was it would trip and shutdown. Will the service solve the problem? Time will tell. However, David and Ted both said to reach back out with any problems. Oh, one last thing...Patty in the office was also very friendly and helpful with setting up and communicating my appointment. Solid company with great customer service. read more

Our tankless water heater of 20 years started making noise so I searched Yelp and contacted these experts. They were extremely helpful in explaining the cleaning process and scale issues. A year later the thermostat went out and it was time for a new machine. Had them upgraded with a new machine and I'm so glad we did. 20 yrs makes a difference in efficiency and features! Andy was very informative through the process and the team was great. I will recommend this team to anyone who's in need for a basic maintenance or install. read more

I was able to schedule online very fast and easy and they even had appointments available for the next day.

9 years ago Ted install my tankless water heater with good recommendations and prices and yearly descaling of water pipes. it was the time of the year again spoke with Paty set a date and time for descaling Nov 1 2021 Well 2 day ago our water heater turn off no hot water, I e mailed and texted Paty replied by text that she will work on scheduling ASAP to my wonderful surprise it was Ted showed up and troubleshooting then DAVID M comes in and completes the the job Well done great team work. Thank you Paty DAVID and of course Ted for caring about my family being with out hot water. Now we have hot water thank you all read more

I can't say enough words about this company. I had had a tankless water heater installed a year ago that has been greatly used and much satisfaction. Had a current gas leak identified by the Gas Company during inspection. I called Tankless water heater solutions and they were out the next day with an appointment and the intent to fix the problem. They did a fine job on time clean and knowledgeable. I highly recommend them and their service department. read more

They did a ton of work at my house and we continue to use them over the last decade. Always professional and kind. We upgraded our water Heather, they revamped my water softening tank, and installed my outdoor sinks. I had a leak outside and they did a great job there also replacing the pvc with copper. Armando and David are focused and helpful at every turn. I highly recommend this company to anyone with plumbing needs! read more

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Again, first class work from Tankless. He patiently explained each and every issue. We went online with Navien and showed them real-time what was problem, a warranty issue. And the manufacturer agreed to provide the complicated replacement 'brain'. The only charge to me was for his service call. I only wish all vendors were of comparable quality. read more

I absolutely recommend this company I had a tankless water heater installed and they did a professional and clean work. Very pleased with their customer service and courteous technicians. read more

My Navien Tankless Water Heater stopped working when we recently had a brief full on rain deluge. I called Tankless and they came the next day and found that the unit was drenched. Since I needed a descaling anyway Joseph and his assistant, Alden, cleaned the unit of water and moisture while the descaling was taking place. Joseph spent some time explaining about the unit controls. Very pleasant and professional. read more

We highly recommend Tankless Hot Water Solutions! After experiencing the dreaded "No Hot Water Syndrome", the owner, Ted Kelly, went out of his way, on a weekend, to remedy our problem. We were thinking it was the pump, but with Ted's impeccable problem solving, he discovered that it may have been the water sensor. Ted got our system going with temporary hot water until the water sensor part could be obtained. You could tell by Ted's weekend visit, that his company was completely based on client service and happiness - a rare find these days! Several days later, Ted's workman, Joseph and David, came and replaced our water sensor! Our Navien Tankless is once again working properly. Not enough thank yous can go out to Ted, Patty and David and Joseph. Tankless Hot Water Solutions is the company to go with due to their care of their clients! read more

We had tankless water solutions come out to clean our tankless water heater. Did a fabulous job. He also noticed that our pressure regulator was bad. He replaced that. He did a wonderful job and recommended him read more

On time, good communication, solid technical skillls. My technician was David Mancilla and he was outstanding. He conducted a complete test cycle including a call to the manufacturer for analysis and was able to diagnose the problem. I was very pleased with Tankless Solutions and plan to use them again for on-going maintenance read more

Our bathroom sink wasn't working and pressure on the shower was bad. David M came and repaired both the shower and sink. He was excellent in repairing, explaining the problem and the process. Tankless Hot Water Solutions is a great company, they were friendly, professional and great at providing via text: the name and bio of the person coming in to my house, text confirming time frame of arrival and even texted me the plumber was running late ( due to weather- when it rains in LA it gets hectic). I personally liked the updates as it gives me peace of mind . read more

Tankless Hot Water Solutions has just been the best, from when they installed my state of the art tankless water heater nearly 3 years ago, through all of their maintenance since then. One of the things I like the best is that all of their technicians are so highly qualified, as plumbers and as specialized tankless technicians as well. I couldn't recommend them more highly. They're not the cheapest, but I personally prefer quality, and to do things right the first time. If you are like me, this is definitely the company to go with. read more

I had the commercial tankless water heater installed with them. Ted was contacting me right after I asked for a quote. The response was very fast! The quote was the lowest among other competitors. Most of the other installers offered almost doubled-up price of Ted. He planned ahead of the work. It was really helpful and detailed. I could expect what they will do between the installation and they did as they planned! It's really hard to find an installer like Ted's so do not hesitate to contact them right away when you got any issues with the water heater! read more

I have a tankless water heater that was in need of repair and maintenance. We were serviced by Joseph and he was extremely knowledgeable, pleasant and explained everything to me. You are in good hands with this company!! Thank you!! R read more

Tankless Hot Water Solutions came out and gave us a bid for a tankless system for a second home and it beat the other bids we received. This was really remarkable, because as per my previous review, my experience with Ted and this company has been really exceptional and I know their work is very professional. They also have serviced the system I have had since 2014, and are always prompt and the price is reasonable to have it flushed every two years. Just a great, responsive company. read more

They first came to repair our old Rinnai tankless heater. Unfortunately, the repairs didn't last. The good folks at Tankless said they would credit all of the repair dollars spent and apply towards a new Navien tankless. This worked out well because we wanted to move the heater from indoors to outdoors. Their work was clean and the system is performing as expected. Their customer service and follow up is excellent. read more

Outstanding Service and Follow up , I recommend to all that require excellent work. THANK U

Excellent friendly professional service! They have done maintenance for our tankless hot water heater, which we love, for many years.

We had a variety of plumbing requests in various parts of our house. For one of the requests, I had asked other plumbers for estimates and received none. When it came time to do the work, Tankless Hot Water Solutions ensured that all members were available on the same day to finish the work in one day. They were very communicative with texts. They do much more than just Tankless Hot Water Solutions and they do it all very well!!! Thank you for all. Really appreciate the hard work put in to this, the dedication, the communication, the honesty, and the fair prices. We highly recommend them!!! read more

We had a Tankless Water Heater installed. Joseph was great. He and his assistant arrived exactly on time. The work was area was kept clean and he answered a couple of lingering questions we had. I work at home and the process was seamless and most importantly quiet! This is one of the most pleasant home R&R I've ever done! read more

Joseph was great!! Ted first came out and he was amazing and very informative and knowledgeable about tankless water heaters. When Joesph came out to install our new water heater he was quick and answered all my questions. Thank you to the tankless hot water solutions team!! Happy Holidays!!! read more

Ted has been amazing to work with - very knowledgeable and professional. He delivered a tankless Navien NPE-210A2 on a short notice, then was resourceful in finding the highest performance 240A2 unit scheduled for delivery and installation tomorrow. Professional crew also - Armando is an experienced plumber with detailed knowledge of the trade! read more