We were blown away. I cannot say enough about how PROFESSIONAL this company is. They are…read morelegitimate. They made this entire process so easy, so painless. They caused no damage and minimal disruption in our neighborhood and did quality work for the going rate. We are extremely impressed and grateful. Francis is very qualified and skilled.

Had NX plumbing replace 3 toilets in my house and the experience was amazing! Very efficient and…read moreprofessional! Highly recommend and will use them again in the future!

I normally don't do reviews, but I felt like I had to here. We called Wilson's and told them our…read morewater softener was leaking and asked if they could fix it. The dispatcher said they fixed these units, so we asked them to come and check our softener out. She said it would be $100 to come out to diagnose the problem. The guy showed up a few days later in his fancy truck. He saw our softener and immediately said, "we don't fix those; you need one of these". He pulled out a binder and tried to sell me on a three-stage water filtration system. He said no one gets water softeners anymore. I told him I like my softener and just want it fixed. He kept trying to sell me on the $4000 filtration system, at which time I told him I don't want that system. He said he could get me a new softener system but that would cost about the same. I told him I just want my Pentair unit fixed, simple as that. He told me he couldn't do it. He didn't even look at the system. I called two other plumbers, and no one seems interested in fixing my system. I went to YouTube and looked up how to diagnose and fix Pentair softener problems. They had a great rebuild page for the softener. It turns out I had a cracked piston and faulty seal, causing my softener to leak. $120 later an about an hour to disassemble/assemble, I got my softener up and running again. DO NOT USE THESE GUYS....a total scam company!!!! Call someone else or do it yourself!!!

Nine months, still broken, zero accountability…read more My family has used Wilson's Plumbing for decades. We chose them for a $27,000 Mitsubishi mini-split installation despite their bid being the highest because we trusted their reputation. That trust was misplaced. One of the two units stopped cooling and started leaking water within weeks of installation. The bedroom unit works perfectly, so this isn't a design issue. It's a workmanship issue. Over nine months and more than six service visits, their lead tech added refrigerant multiple times without ever using a scale (a basic industry requirement), repeatedly told the office the unit was "working properly" when it wasn't, and never followed through on a Mitsubishi warranty case. I called Mitsubishi myself and they confirmed they'd been waiting weeks for a callback that never came. An independent contractor (Bellows Plumbing) confirmed what I'd been saying all along: the system wasn't functioning and appeared to have a refrigerant leak. Wilson's agreed to pay for that inspection. Their own technician later found the system critically low on refrigerant, yet somehow reported "no leak found." Beyond the HVAC failure, the crew's conduct on-site was unprofessional. I asked them to move my glass-top printer cabinet before working near it. They refused, then dropped a screwdriver on it and shattered the glass. To their credit, they did replace the top at their expense. But they also tracked dog waste through my house and scratched my walls with their ladder. The carelessness was consistent from start to finish. I've requested written documentation of service visits multiple times over three months. Never received it. Phone calls go unreturned. Heather is perpetually "unavailable." I gave this company every opportunity to make it right privately. Extensions, patience, benefit of the doubt. After nine months of broken promises and a unit that still doesn't work, I've had to file a bond claim and formal complaints just to get a response. If you're considering Wilson's for HVAC work, get everything in writing and document everything from day one. I wish I hadn't had to learn that lesson this way.

Jeremiah came on Saturday to clear a backed-up sewage line in my 70-year-old house. Snaking was…read moreattempted but did not work. I was charged only for the weekend call but not for snaking. Jeremiah returned on Monday with Cedric and cleared the line using water jetting. The work was completed in 1.5 hours, including post-work cleaning. They did not have to but still honored Yelp coupon for water jetting, which resulted in significant savings. Cedric took time to show using an in-line camera the precarious state of the heavily corroded cast-iron piping, explain and price the options for the pipe repair/replacement, and patiently answer my questions. At no point there were any surprise or unfair charges. Throughout my eight years of owning the house in Monterey, After Hour Plumbing & Drain has always been and remains my first choice for planned and emergency plumbing services because of their professionalism, reasonable response time, courteous and quality service, and advanced technology.

Came right out to provide a quote the same day. Quote included two options and alot of helpful…read moreguidance on the tradeoffs between traditional tank water heater and tankless. That allowed me to quickly decide on sticking with traditional, which they installed the next day. The quote was about 10% higher than I thought was fair, but the work was done very well and not rushed. Reliable and high quality work.

Caleb did an excellent job identifying the direction and depth of multiple sewer lines on the…read moreproperty. He even discovered a couple of new sewer lines and was able to provide additional information on them.

Scheduling an appt was easy, the plumber explained every step of the process clearly, and the…read moreproblem was resolved completely. I highly recommend this company!!

Ron was discourteous to us when we requested that he take another look at the installation of a…read morefaucet that he did for us that subsequently leaked. He unfortunately has a very unprofessional bearing, and is combative when challenged. This was not the first issue with him: he tried to charge us for fixing work that he did incorrectly on a toilet, and changed a price he quoted us. I would very much discourage doing business with this person, both in terms of the technical quality of his work and his complete lack of customer service orientation. Very poor rating!

I am not one to write reviews but Ron is a great guy and does good work and is very dependable. He…read morehas done a couple of jobs for us and is always on time and does what he says he will do.

The serviceman arrived promptly, which is always appreciated, but it went downhill from there very…read morequickly. Our washing machine was not draining fast enough to prevent spilling onto our floor, so we called to have it snaked. The serviceman then looked at out kitchen sink, which was not draining improperly, and said it was a mess and he could see standing water. He also told us that he could access a pipe just outside our laundry room, cut a hole and install a clean out juncture to prevent similar issues in the future. His estimate for this service, after several minutes outside in his truck was $2,200! When I refused, he told my husband that one service could not be done without the other. I said no again and told my husband to get another estimate. The service rep then came back with an estimate to simply snake the laundry and kitchen drains-- $492. Keep in mind, a few minutes earlier we were informed we needed both services. I again said no and at that point voiced my feeling uncomfortable with the entire process. We then got a referral from a trusted service person, and had a plumber in the house the same day who simply snaked the laundry drain, charging $250.00. This plumber checked his work by running water through the laundry drain. I have done several loads of laundry since then, and it works fine. We have no issues with the kitchen sink, where we regularly run a dishwasher. The other plumber told us it would be helpful to create a clean out valve on the exposed pipe that is outside, but there was no hurry to do so. We will not be calling the Mr. Rooter service again. I had to wonder if the service man thought we were loaded and raised the prices because of our upscale cars parked outside and remodeled kitchen with high end appliances and granite counters.

My review is mostly positive, albeit with a significant caveat that anyone reading this can decide…read morehow to interpret for themselves. Apparently a new family that owns the Mr Rooter franchise in Santa Cruz recently took over Mr Rooter in the Monterey area; they have excellent reviews in Santa Cruz (check them out), and the less-great reviews for the business in Monterey are based on prior ownership. Customer service was outstanding, some of the best I've ever experienced: they were extremely responsive, helpful, and friendly. The plumber who showed up was also great: capable, friendly, and patient. My caveat takes a little explaining: I have a fairly new tank water heater barely out of warranty (based on the installation date of the prior unit it replaced). The manufacturer offered a cost-free valve and pilot assembly replacement as a goodwill gesture. I got a quote from a different, highly regarded local plumbing business on the phone for the labor cost to install the new valve. I told Mr. Rooter that, and they said if I wanted a quote from them, I needed their plumber to do a no-obligation in-person estimate, which was fine with me. When the plumber showed up, he indicated there was actually a substantial charge for the estimate, as a credit to be applied to any work done. I decided to proceed. Further, the plumber recommended a full inspection and cleaning of the water heater, which more than doubled the cost of the work. After some discussion because I was shocked by the amount, I decided to proceed, which I think was a mistake. As best I can tell, the additional work literally involved just a couple minutes of shop vaccing a little build-up off the burner assembly; everything else the plumber did would have been part of replacing the valve and pilot assembly at less than half the price. Further, the plumber noticed the cold water shutoff valve for the water heater wasn't fully shutting off, which would have been an easy/quick/cheap replacement while he was onsite, but instead decided to quote me for a costly return visit to address that. Frankly, given what I paid for the whole job, I think this should have either been included in the job or offered at a very modest upcharge. (Separately, apparently the house water shutoff valve also needs replacement; that's appropriately a wholly separate job.) Given how much I liked everyone involved, it pains me a little to write these more negative parts of the review. And I've decided to still give a pretty strong overall rating, though anyone who reads this can decide how to weight the various parts of the review.

Andrew is really great and always returns your calls. We highly recommend him if you want someone…read morewho is respectful, courteous and does an excellent job.

Good guy; does the job well, fast, affordable. Couldn't be any better. Very pleasant experience;…read more will not be calling anybody else for my plumbing needs. Highly recoimmend.

John has been our go-to plumber for years and years, He's the best! Responsive, knowledgable, and…read moreskilled. High praise. He has even helped us by offering to guide us when we needed to use another plumbing co. supplied by our covered home warranty. Highly recommended!

Everything always goes well. Not a mess always knows what to fix and tells you what you will be…read morepaying before he starts the job. I rely on him and the company he's built. . Always gets back to me in a timely manner! Professional with quality experience and products!