I hired Clifton Plumbing & Heating to replace a sewer ejector pump at my home. The original pump had worked for around twenty years; the new one failed within only several months. When I later learned what their first technician had done, I was shocked: he cut the factory electrical cord, spliced it into an extension cord, taped it, and left the connection in and then it rained, and it ruined the pump. In my view, no competent professional would consider that a safe or acceptable installation. When the pump failed, the owner refused to treat it as a workmanship issue. Instead of standing behind their work, he insisted on charging me again to fix what I believe was their own defective installation. When I questioned this, he became aggressive and insulting on the phone, even making rude remarks after I mentioned that I am disabled. That kind of attitude is the opposite of professional customer service. A responsible company would install the equipment correctly the first time and, if called back within a few months, would make things right--not bill the customer a second time and respond with hostility when asked to explain. Based on my experience, I cannot recommend this business. Besides after I explained what happened. He constantly writes me and sends me bills, even though I write him and told him what happened. He's relentless and does not stand behind his product his business or those who work for him. Save yourself a big headache. read more

When you have a water leak and you can't find it, you want someone responsive, empathetic, and proficient. My Flume kicked up an alert that I had a water leak, and sadly after much personal elimination, I realized it was between the house and the water meter. For most people, this would be a blessing, but for us, it meant around 300 ft of mains pipe that turned out was buried under the drive. I found the leak detection specialists who spent a few sessions narrowing down the root cause by eliminating all alternatives, and then set about pinpointing. Once done, they tapped Chase on the shoulder and he came up to sketch out the steps we needed to take. Shore up the anomalies at the meter then excavate the pipe, fix and backfill. I think we saw 2 or three of his crews and tbh they were all really nice people... My only frustration is my retro game tee was correctly spotted and in a weak moment I stupidly said I'd get chase one if he gets me sorted :-) .. Well he did and it arrives in a few days so I'll be texting you Chase ! I think we were in the top 2% on a scale of difficulty finding the leak as it was a small leak .22Gal/min, well buried and under Asphalt. Its not a quick thing to fix as we were technically without running water to the house for around 2 weeks ( I cannot articulate how painfully stressful it was or how little fun it was to manually turn on and off the mains to fill the toilets and sinks for the day ahead as a military maneuver with my wife and I). I hate spending money but with he level of professionalism from both the Leak detection crew and Clifton it eased my wallet pain and they just delivered at a level that reassured us we were in the right hands ! I dont think Clifton come cheap but they deliver and I have a goto plumber now !... thank you ... read more

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One of their drivers was recklessly driving almost causing several accidents and driving on the shoulder. License plate 67445e4. I made a report with the highway patrol. If you're running late somewhere that is only your fault, don't endanger everyone on the road because of your own mistake. And of course the business owner would respond and deflect on how reckless they are. How embarrassing. And looking at the rest of reviews looks like this is very on brand for them, rude and unprofessional. read more

Always the best. The most professional, knowledgeable and experienced family owned plumbing and heating company in Monterey. Always provide excellent service. I bought a new furnace a few years ago, and it was an expert installation and the cost was perfect. They are by far the best and very trustworthy and very pleasant and easy to work with. read more

I have used Clifton Plumbing for many years. After trying a few plumbers to solve why our main drain kept plugging I tried Clifton, then was Nichols They found the problem first time, A collapsed clay drainpipe. They replaced all the pipes to the street, Since then have used them many times. Installed a fence and many plugged drains. Always found the employees knowledgeable and courteous. Chase is especially pleasant to work with. Recommend them Highly __Dick Cullen read more

Never returned to complete the job he started it. Said my furnace needed new parts that he would order. I found another company that came out and got my furnace working with no new parts needed. . read more

I have had an excellent experience with Clifton Plumbing and Heating, specifically with Chase who has responded to a heating problem in a residence three times. Each visit the problem has been a result of user error, an elderly resident, and Chase has corrected the issue and with kindness and patience has helped the resident to understand the heating system. I am so grateful to have been referred to this company I wouldn't not call anyone else! read more

Similar to other reviews I had a terrible experience with the owner. Chase is very rude and did not follow up with me. They charged me for drive time and did not tell me up front. There were supposed to come back to next morning to hydro jet and they were a no show. Spoke to chase on the phone and he told me he would talk to his tech and get back to me about the bill and he never called. He then calls me 2 months later yelling and cursing on the phone about me not paying the bill when I was waiting on him. Unbelievable! The pricing is not reasonable compared to other companies. Does not surprise they do not have good reviews. Stay away from this company. Don't just listen to me. Read the other reviews that are almost identical. read more

Avoid this vendor due to their high prices and poor communication. They hung up on me during a call, showing a lack of professionalism. Very disappointing experience. read more

I was thoroughly impressed with the service and professionalism from Chase and his crew. They quickly addressed my plumbing issue and handled it with ease. If I ever have another plumbing or heating problem arise I know who to call. 10/10 would recommend Clifton Plumbing and Heating. read more

Joel and his talented sidekick came out today in wind and rain to install a back up battery for my tankless water heater. I am so grateful!

Clifton Plumbing was recommended by a reliable plumber. Everything from the phone call to the work done was smooth and swift. Our plumber was respectful and honest. I would highly recommend doing business here. read more

Chuck and his team are highly responsible and professional not to mention capable! Highly recommend this business. Honest and hardworking

Run away! Unethical business. Bad customer service, I asked them to check gas leak, they already start working on it without giving me pricing while we were not at home. We ended up have them work on it with no choice. Make sure to ask for pricing first before they even come out to fix issues. Their pricing is not reasonable either. They never apologized without quoting us first, except yelling and screaming at us. After they left, piece of stove part came off, they never bothered to fix it or let us know after we came back. read more

The water heater that came with the house when we bought it failed on a Sunday. I called the number on the heater for service and short time later Chase Clifton called back, talked me through the process to drain the water tank and schedule a crew to come out the next morning to replace it. They came on time and quickly replaced the water heater without any hassles. Professional and timely. Highly recommend. read more

The service is excellent. They are responsive, problem solvers, and easy to work with. We've used them for several projects and the results were always great! read more

Very helpful and easy to get to the job. Honest and makes sure you understand what is being done and what needs to happen to keep things working correctly. read more

5 days to hook up 2 sink faucets install a toilet and new shower trim kit still not done.

We love working with the team at Clifton Plumbing! They are so nice, efficient, and do a great job! We have used them several times, and they always show up when scheduled and have been very affordable, which for a nonprofit organization, is very important! I highly recommend! read more

Excellent service. I highly recommend this company. I called at 12 noon today to get help because a clean-out was backing up and making a mess outside. Spoke with Chuck - he was so very nice & helpful. He said it sounded like roots were clogging the line. Said he would send Chaz out in the afternoon. Sure enough, Chaz was here by 2:15 PM...and he too was terrific. Chaz cleared the line of roots (Chick was right) and then cleared it again to be sure. It was a pleasure watching Chaz work - so professional and kind - he certainly knows his work. Thank you guys for the fast, honest and excellent service. I will be calling again for any future plumbing problems. read more

Needed replacement water heater for rental unit. Chuck handled bid simply and efficiently. My request for a specific unit of water heater was met with complete flexibility. Chase was at location exactly on time and had water heater installed inside an hour. The new water heater had a broken spring in the faceplate of the controller. Chase quickly swapped out the old faceplate to the new heater and fired it up. Chase was polite, fast, and fair. Family business and one I will be using in the future. Thanks guys, this is how business is done right. read more

Horrible customer service. I used these guys to turn on my gas for my fireplace, plumber was here not even 30 minutes and was Billed for 1.5 hours. They billed for travel time to and from Salinas. They took about 3 months to bill me because they wrote down my wrong email and when I called them the owner tried blaming me for it. I gave them the correct email the day of service and 3 weeks ago. As a customer you shouldn't have to chase A due bill down, according to the owner its the customer responsibility. Won't use these guys again. read more

We had an incredibly bad experience with these folks. 1. The water line they installed for our bath remodel failed and water rained down on the room below. They were called out on a Friday, looked at it, stopped the major flow and said they'd be back on Monday, leaving water dripping through the sheetrock. They didn't even put a bucket under it. 2. Installed a bathtub that clearly didn't fit the space (the order was not their responsibility) without comment or suggestion. You would think the plumber would say to the homeowner "there's something wrong here." Not. 3. Billed me for labor that was the general contractor's responsibility (Clifton was a subcontractor), then called me a "liar" and threatened to sue when I questioned the billing. Rude and immature behavior at best. Conclusion: never again! read more

We are in a rental property that had ancient awful heating. The landlord had Clifton come in and redo all of the ducting and install a new heating unit. Guys were hard working, knew what they were doing and were on time, clean and courteous. It was a nasty mess and now a tidy and efficient system. read more

Recommended by a friend years ago, have been calling on them for my plumbing ever since. Best in town, reliable, friendly experts. Chaz is the man. He's replaced the water heater, garbage disposal, faucet, and fixed our toilets. Can't thank him enough for the excellent service. read more

Great plumbing service. Responsive, knowledgeable, efficient, fair and professional. I highly recommend Clifton Plumbing!

Terrible customer service. Plumber came out to fix a simple clogged kitchen sink and whatever he did messed up the washer from properly draining. It had been working just fine before. The sink itself is now fixed but the same pipe that drains kitchen runs to washer. The person who answered the phone when I called them to come take a look at it got completely irrational asking me questions I wouldn't know anything about and then said I tried to blame their plumbers for everything. Instead of saying sorry about that! "Let's take a look and we'll see if we can help" he got defensive and sarcastic with me. Easily could've avoided the issue had he acknowledged it and not try to be rude and say I was blaming their plumber. I was simply stating facts. read more

A few weeks ago my shower head was leaking. I called Clifton Plumbing. They came out. The guy was here 10 minutes and said he tightened the knobs. I was charged $95 for this. After a week the shower was still leaking. I was about ready to call another plumber when the shower knobs were getting more and more difficult to shut off. Now we cannot turn the shower off. I had to turn the water off for the entire house and wait for another plumber. It is obvious that Clifton did not take the time and care to fix this problem properly. It has cost me extra time and money. Clifton does shoddy work and would not recommend them. My new plumber (who was great) said that Clifton's plumber put in too small a washer. He fixed the knobs just enough so that they worked for a couple of weeks. He then expected me to call them and say I was still having problems with my shower leaking. However, after being charged $95 for nothing, I was too smart to call him again. Clifton Plumbing is crooked. Don't ever use them. read more

After experiencing a last-minute cancellation to have my drains serviced, I called Clifton's Plumbing and they were able to send a service tech to my residence in a timely fashion. The office staff were professional and informative. The service tech arrived and got straight to work, who also happen to be a veteran like myself. The service tech completed the job quickly and tidied up after himself. The price was fair and from what I gathered, was pretty much the standard rate for the service performed. I will definitely call them again should I need any plumbing work. read more

I made a call to clifton plumbing cause my toilets where cloged they came out an looked at toilets right away super fast service they got right on the job didnt bs me at all charged me what they told me and got it done fast they are the only plumber ill be using from here on out great job chase read more

If you want licensed and responsible guys that know their trade very well for good prices, then call Clifton Plumbing and Heating. They are very fast to call back and respond, they're very polite and they fixed a problem I had been having with my water heater and bathroom pipes. Two guys named Robert and Chase came right out and they were very knowledgeable and explained everything to me so that I could understand what the problem was. Not to mention they also both had a great sense of humor. It's nice to finally have a family owned business that I can depend on for all of my plumbing or heating problems. I will be calling them in the future for sure! read more

I needed a plumber and asked for a bid to complete the work. When the bid came it had no details of work. I needed to make sure that this company would meet code and city requirements so i asked if a couple of items would be done. I was told they were not included and would have to be added to the cost. After I stated that I expected codes to be met with all work I was told that "we could not work together" and I "would need to find someone else". It was a total waste of my time to try and work with this company. read more

I called Clifton Plumbing in the morning, described the problem of the toilet and clogged sink..within the hour, a professionally trained plumber came out, knew exactly what the problem was. Went back to his truck to obtain the correct tools, and immediately got to work fixing it. Everything works perfectly. Very satisfied with the manner in which they handled the problem, with no disturbance to our business activity. Very grateful. - Nicole C. read more