1. Pacifica Honolulu

    1. Pacifica Honolulu

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    Honolulu, HI

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    Pacifica Honolulu

    3.5 (20 reviews)

    Services - Pacifica Honolulu

    Buyer's agent

    Listing agent

    Pacifica Honolulu Photos

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    3 years ago

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    3 years ago

    Great friendly staff with plenty of aloha for all residents and their guests. Glad to hear they won building of year! They all deserve it

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    Review Highlights - Pacifica Honolulu

    This place is so close to Ala Moana Center, Ward, and right across the street from the special events arena.

    Mentioned in 3 reviews

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    Royal Realty

    Royal Realty

    (133 reviews)

    Downtown

    We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

    Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

    SC Realty - WTH, a piece of yellow hair on the stovetop!!!!

    SC Realty

    (3 reviews)

    Kaka'ako

    My Ala Moana unit had been thoroughly cleaned and in excellent condition before it was rented out…read more last September, I hired SC Realty Hedi Barrett as my property manager. At the beginning, her service was satisfactory, which led me to place a great deal of trust in her. However, when the condo was returned to me, it appeared clean only at a glance. Upon closer inspection of the stove, washer, dryer, shower walls, and toilet, I found that the unit did not meet the level of cleanliness expected from a professional service or what would be appropriate for a new tenant. On April 17, 2026, I and Hedi met at the unit. She had already entered before I arrived. After a brief walkthrough, we spent most time to discussed the April rent payment, which I had still not received from her company at that time. Although she spent considerable time explaining the delay, the overall experience with her service has been disappointing. As a result, I had to spend the entire weekend cleaning the unit myself. I documented some of the issues with photos and videos, including the dirty stove and sand and dust under the couch. Unfortunately, some images of other areas (such as the shower walls, washing machine, dryer, and toilet) were not saved. I will be contacting her company's broker to seek resolution. If the matter is not addressed appropriately, I will consider filing a complaint with the relevant licensing authority. I regret that this situation has caused significant frustration.

    I have been using SC reality as my landlord/portal for over 6 months…read more The problem is when I email the agent it says no such address. When I follow up with a call to the office I always get voicemail and no one ever calls me back. So if you never have a problem or question this might work. Unfortunately I find things do come up as a tenant, water emergencies, questions like what is the tax ID when filing state taxes...good luck with that. No help! I had to call the tenant assistance hotline: they called back the next day!

    Redfin - Hawaii - Ali Ban

    Redfin - Hawaii

    (69 reviews)

    Downtown

    Had a great upfront experience and conversation with Gill Mara about a few of the rental property…read morelistings posted by RedFin. Overall he was courteous and incredibly responsive via email and online inquiry. A few of the rental properties weren't available for immediate showing, which I understand, but Gill did a great job at scheduling me for the earliest dates and times. Unfortunately, things quickly turned when Gill began asking for a (maybe refundable) deposit prior to the official showing date. A rather large deposit amount may I add. I just didn't like feeling pressured into putting money into a rental property that I hadn't seen or experienced yet. Ended up withdrawing my interest due to the pressure.

    Ms. Veronica Munez is the best real estate agent of my experience in 5 different home buying and…read moreselling experiences! Unlike another real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I ever met. Although she must deal with many clients, she makes you feel that you are the most important person, listening to my preferences, and gave me many great guidance, lead me to successful purchase of beautiful property and selling for more than what I was expected even with high interest and major HOA special assessment! She really knows how to deal with other parties, even when I was undecisive and became weak minded, she always gave me the perfect solutions and guidance, and she was right every time! Redfin has the best organized system for signing documents, Q&A, schedule and process of the timeline, coordination with other agent and title company etc. This time Ms. Pooja Luitel did the great job informing me all these via email, made whole process so much clearer and easier!

    Associa Hawaii

    Associa Hawaii

    (266 reviews)

    Downtown

    I had such a wonderful experience being helped by Angela Yoshimoto today. I was worried about a…read morepossible mistake I may have made on the website, but she quickly assured me there was no problem. She also helped me set up my direct deposit correctly, making sure my account was properly taken care of. She was patient and kind, guiding me step by step and slowing down in the areas I didn't understand. I am so grateful for her help. Angela is a wonderful representative of your company, and I hope she is recognized for the excellent care she provides to customers. Thank you so much! G

    II have never experienced such rude and unprofessional service from a company. When I called the…read morefront desk to ask where I could submit a formal complaint, the receptionist told me she needed the property address and the name of the person the complaint was regarding. I provided the information, and she gave me the name of someone who had already been copied on previous emails but had never responded. I then asked who I could contact above that person. The receptionist told me there was no one above her. I replied that this could not be the case, as she is clearly not the president of the company and must report to someone. At that point, the receptionist told me, "I am not here to listen to your grievances." When I attempted to clarify that I simply needed the name of the appropriate person to contact, she interrupted me, said she had another call to answer, and placed me on hold. I told her that I was not trying to share my grievance with her--I only needed the correct name. She then hung up on me. When I called back and waited on hold again, she answered. I asked for her name, and she responded only with, "How may I direct your call?" When I repeated my request for her name, she hung up on me a second time. I find it unbelievable that a company of this size provides such poor customer service and continues to operate this way. Homeowners pay substantial management fees and should not be treated with this level of disrespect.

    Locations

    Locations

    (120 reviews)

    Ala Moana

    As a first-time homebuyer, I couldn't have asked for a better realtor. She provided absolutely…read moreeverything I needed throughout the entire process and made what could have been a stressful experience feel smooth and manageable. Anytime I had questions -- no matter how big or small -- she made sure to get me clear, accurate answers right away. She was patient, professional, and truly had my best interests in mind from start to finish. I always felt informed and supported, which gave me a lot of confidence as a first-time buyer. I highly recommend her to anyone looking to purchase a home, especially if it's your first time. You'll be in great hands!

    This review is to state a violation of the landlord/tenant code when Tom Mukai, a realtor for…read moreLocations LLC, entered my rental unit. I was not informed nor was I never notified from my landlord Gavin Baer, also a agent from Locations LLC, that Tom Mukai had obtained a spare key and was entering my apartment without my knowledge. On June 15, 2026, I received a 45 day vacate notice from my landlord Gavin Baer citing that the owner needed the unit for a family emergency. Later I found out that my family was being vacated because the owner was listing his apartment for sale. The 45 day vacate notice gives me until August 15 to completely vacate the Unit. One of the conditions in the rental agreement is to have the apartment cleaned by a professional cleaner. I had a cleaner scheduled for July 31, 2026, at 9am but there was a miscommunication between the cleaning team. My final inspection was also scheduled on the 31st at 130pm but needed to be rescheduled due to the cleaners not showing up. I contacted my landlord and informed him of the problem and asked if I could schedule the final inspection on August 1st. Gavin Baer told me that he was busy that day but really needed to pick up the keys from me so another agent could take photos for a listing. Gavin stated that he was going to call me back and either schedule the picking up of the keys on Sunday Aug 2nd or Monday Aug 3rd however I never received a call from Gavin. On July 31, 2026, at around 330pm I received a call from the cleaners, who was supposed to clean the unit at 9am. The cleaners apologized for not showing up and not returning my calls and wanted to make things right. They showed up around 415pm and started cleaning the unit. I stayed at the unit and assisted with the clean up. I later removed the window screens and went down to the parking structure to wash the screens. When I returned to the apartment at around 348pm, I found a realtor named Tom Mukai standing inside of my unit while the cleaners was cleaning my apartment. I asked Tom Mukai what are you doing in my unit and he stated that he picked up the spare keys from Gavin Baer. Tom Mukai stated that he was there to take photos of the apartment for his listing. I told Tom Mukai that you are not supposed to be in the unit and Tom stated that my lease agreement ended on July 31, 2026. I told Tom Mukai that my lease agreement is still valid until August 15, 2026, and that I still have all the keys. Tom Mukai kept saying "what's the big deal, it's not a big deal". I told Tom Mukai that you just violated the landlord/tenant code and I immediately called Gavin Baer to inform him of the situation. While talking to Gavin Baer via speakerphone Gavin Baer admitted to giving Tom Mukai the spare keys but stated that he did not know that Tom Mukai would go to the apartment. I was fortunate to have the cleaners as witnesses to the whole incident and called 911 to document this incident in a police report. I also sent Gavin Baer an email stating what occurred and he acknowledged the events that took place however I never received an apology from Gavin Baer or Tom Mukai. Gavin Baer also informed me that I did not have to be present for the final inspection and gave me instructions to lock all of the keys and clickers in the apartment. After the cleaners was completed on the 31st I took photos of the unit and locked the doors. My wife and I have been renting the unit for 6 years and has never missed a payment. We raised two of our children in that unit and was expecting our third child to also be raised in that unit until the 45 day vacate notice was given.

    Pacifica Honolulu - realestatesvcs - Updated September 2026

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