$51K/year for 600 sq ft, sewage on my bathroom floor five times, and a manager who wished me Happy…read moreNew Year by blaming me for it. They lure you in with a 10-week rent concession. Mine brought my net effective rent down to ~$2,974/mo. Here's what they don't tell you: twelve months later, I was paying ~$3,900/mo. That's a $1,000/month increase in one year. How? The concession disappears, a $280/mo month-to-month premium kicks in, and utilities -- water, sewer, gas, trash -- are all billed separately and fluctuate month to month. You'd think paying an extra $280/mo premium for the flexibility of not signing another lease would be enough. Nope. They raised my rent again on top of it. By year two, I was past $4,100/mo before PG&E and internet, which you also pay separately. Total out-of-pocket: over $4,300/mo. That is $51,000 a year for 600 square feet in a building from 1989 with no walk-in shower, outdated gym equipment, and no package lockers -- you have to physically go to the front desk during office hours to collect your Amazon deliveries like it's 2005. My toilet overflowed with sewage five separate times in under two years. Not a typo. Five times. My shower drain clogged repeatedly. The toilet had a constant drip that took multiple service calls to resolve. The on-site maintenance team was always friendly and responsive -- I genuinely have no complaints about them -- but the fact that I needed them this often for the same issues tells you everything about what 36 years of plumbing looks like. When I emailed management asking them to cover a deep cleaning after sewage flooded my bathroom floor, they refused, blamed me, and the Senior Community Manager offered to have someone "explain how plumbing works" to me. He then followed up with a cartoon infographic about what you're allowed to flush. On January 2nd, his email to me opened with: "Happy New Year. I am reaching out because, once again, you seem to have clogged the toilet." I am paying this man's employer $51,000 a year. The waterfront location is genuinely great. That is the only reason this isn't one star. Everything else -- the plumbing that fails constantly, the rent that doubles before you realize it, the management that treats paying tenants with open contempt -- is not worth your money. You have better options in this city.

We had a few maintenance needs and submitted a request which was responded to quickly and…read morecompletely. Three of SBMA maintenance staff Nelson, Kevin and Carlos working as a team did a great job from start to finish. The result was the maintenance and repairs needed were done competently and we are very pleased. They are all also very pleasant and easy to work with.

My partner and I lived here for three years, and would have stayed if we hadn't decided to move to…read morethe city. It was the best apartment experience we had in Redwood City. The facilities are impeccably maintained for a building that was opened in 2016. Having the property manager (yay Julie!) and facilities manager (yay Osvaldo!) live onsite makes a massive difference and it is very apparent in the quality and cleanliness of the common areas. Parking is included in the rent for a 1br, and there is secure package and bike storage. The appliances are nice; we only seldom needed to submit maintenance requests, and Osvaldo responded, and often resolved, the issues within 24 hours. Bing bang boom. There was an incident involving false fire alarms being activated multiple times across multiple weeks that has since been resolved. It was a stressful time for everyone involved but Julie did her best and at the end of the day the repairs appeared to be outside of her control. Rates for security deposit and other fees are reasonable for what they provide. I could go on and on (their tenant events, their small but mighty 24/7 gym) but that might make me miss it too much. Take an in-person tour here but keep in mind units go fast, and for good reason. Their rating is well-deserved and if I ever relocate back to the Peninsula it'd be hard to stay away. Thanks Locale, wish you all nothing but the best!

I moved into Locale in March of 2024, and I can confidently say it was one of the best decisions…read moreI've made. From the very beginning, Julie went above and beyond to support me through a challenging situation related to my credit never once making me feel discouraged, and always offering thoughtful solutions. The application process was smooth, and my move-in experience was even better. The maintenance team, especially Osvaldo and Valentin, are absolute gems. They're incredibly kind, professional, and quick to respond to any work orders I've submitted! truly a rare find in apartment living. Since moving in, I've renewed my lease and even transferred units to accommodate my growing family. What started as a home for just my son and me has now grown to a family of three, and Locale has been the perfect fit. The units are bright, modern, and ideal for anyone who works from home. The property itself is beautifully maintained and even charming enough to host a small elopement in the clubroom...yes, we really did that! Whether you're a single parent, a busy professional, a dog lover, or simply someone looking for a space that feels like home, Locale offers it all. It's truly worth every penny, and once you move in, I promise you won't want to move out.

DO NOT MOVE IN HERE! This apartment has been a nightmare from the beginning and we're learning of…read morethe ongoing safety issues in this building from residents that were not disclosed during move-in. - The building has an ongoing fire alarm issue which the management has failed to respond to for over a month. It goes off every night around 11pm disrupting the sleep and all the residents have become sick of it and discussing a collective action. Even the fire department said the building has failed to comply with their notices to get it replaced for years!!! In case of a real emergency, no one is gonna know because of these false alarms and this is the biggest safety issue - Had the worst possible move-in experience here. The leasing manager ghosted us after we paid and the replacement was someone who was managing remotely from San Diego. We were promised several things like the really old tiles in the apt that were going to be changed, but the new manager denied upfront. The condition of the house during move-in was poor. Windows were filthy dirty, the blinds were missing/broken and the house wasn't cleaned properly (we found some toy of previous tenant in the bathroom) and the management failed to appropriately respond to these issues. Their property manager told they'd get us sticky tiles and change the blinds because the light at night is too bright inside the bedroom, but they simply went back on their word. - There is no on-site management or security so no one cares about any issues in the building - The building constantly faces maintenance issues, the elevator of our building has been broken for half of the time we've lived here. The garage door was stuck for days and we couldn't take the car out because no one responds on weekends even for emergencies. Even after that, their solution was to leave garage door wide open for days until it was repaired which was a big safety issue. - Common areas are filthy and almost never get cleaned, we've seen dog pee and dustbins full several times for several days and you can't bear the smell of the trash room because it's never cleaned. - The amenities are a joke - they'll tell you they have this and that but nothing is ever maintained. All we saw after move-in was a broken foosball table, non-working printer and non-working tv in lounge area. When we raised complaint, they simply removed everything instead of fixing it lol - Packages are poorly managed and I've lost a package. No delivery provider uses the fancy safe system they'll show you during tour. - The utilities cost is exorbitant compared to what I've paid in luxury buildings in prime areas of SF. In short, this is far from a luxury building and needs serious amount of work and an onsite team to get it working right. It has also come to light that their fire alarm system, water sprinkler system and backup generator have not been operational for several years and there are open complains with SF City Attorney against this building. Stay away from here!

I have been living here for the past 2 years. Chantel appeared to be nice when I first encountered…read moreher. She even helped me get the place to the fact that I do have a housing voucher. Alot of people have negative views on individuals with section 8. So, I was very grateful for her at the time. I even bought her a gift because I WAS SO GRATFUL FOR HER. WHEN HER MOTHER PASSED, I EVEN SENT HER A GIFT TO LIFT HER SPIRTS. I don't even recall if she said Thank You. She is never in the office or rarely answers the phone. The problems started with my car being broken into. She did not reply to any emails. She didn't even want to acknowledge that my car was broken into. I had to call and ask her about updates. She acted like reviewing cameras is so hard. I worked security for a long time in college. It takes two mins. She never wants trace of the building's wrong doings (is what I came to the conclusion of). She likes to verbalize certain situations but won't reply back to emails. That indicates to me she wants no record of the things that take place in the building. I pay 150 per month for parking. When the break in happen, she told me security did everything they could, and I will not get a discount on the monthly bill due to it not being the buildings fault. I understood because at the end of the day security can't be everywhere. My thing is don't pretend nothing happens in this building, if it is. That's what she like to do. She will be quick to say, "oh we never have a break in", we never have this or that", "that never happened here in this community " blah blah. Multiple of my packages have been stolen. So don't tell me something is not happening when I see it is. I see random people walk in and out of that building all the time. Which ok I still didn't have a problem; she is doing her shitty ass job. The problems really started when the mold spread in my unit. I discovered mold on 02/22/23. I sent Chantel an email about it. My unit did receive "remediation". Respectly, "remediation" was NEVER done. I watched as those contractors PAINTED OVER THE MOLD. I Digress. Recently the mold appeared back and WORSE. To a point where my son and I were consistently getting sick, and I am having migraines. I told her and again, in ( her passive aggressive nature) to me she made it seem like it's no big deal. She told me it wouldn't be an overnight fix. She did say " Oh you shouldn't be living like this" but guess what ?? I still am Come to find out 45% of that building has mold. DUE to THEM NOT PUTTING the correct windows when they were building it. The company is aware of this (Pacifica real estate). They are also aware of the elevators being constantly down. They already received a complaint about the elevators. The city of SF gave them a warning or whatever to fix it. They posted it and she took it down. It was also a incident, with my sister coming to my house before. Chantel treated my sister so badly. There were also incidents with my 8-year-old son, who said she yelled at him. Due to the building NOT BEING CHILDREN FRIENDLY. Which is crazy because when I first move there. The whole 4th floor was occupied, and I would hear and see kids playing soccer. DO NOT MOVE HERE. They may look good. They even maybe be spacious for San Francisco, but sometimes what glitters is not gold. Chantel if you read this, I wish you nothing but the best. I hope you start to form better morals and values. And start to be more forthcoming with people about that place. Even if it's your job we all have a person in our heads telling us if something is wrong or right. You come off very high-handedness and lordliness. You act like you're doing people a favor, when YOUR COMPANY IS STILL GETTING PAID ANYWAY. HUMBLE YOURSELF. PS Jackie(the Maintenace guy) is so sweet. He is doing the best he can. I appreciate him very much.

I have been living at SeaPointe for a few months now, and I couldn't be happier. I remember seeing…read moremy apartment and Pacifica for the first time: my apartment was full of light, it was spotless, with a spacious bathroom; Pacifica was... well, Pacifica is just gorgeous. My first interaction was with Angele, who was incredibly welcoming. She walked me through the application process, making it a breeze. Her friendliness and professionalism definitely played a part in my decision to rent here. The whole team has been very helpful ever since. DJ the maintenance guy is very responsive, professional and respectful, so is Melani, the Property Manager. I always feel cared for, and I feel confident going to the office with any questions, knowing that they will take their time to help me out. The building is on the older side, but it is nice and well maintained. There is a laundromat and a small gym, the community is gated with assigned parking. I have heard that there is a swimming pool at the other property, but I have never made it out there (shame on me)... The building is just steps away from the ocean and from the famous Pacifica Pier. I can hear the ocean when I fall asleep and when I wake up :) The only downside that I can think of at this moment, which may be a deal breaker for some people, is the local microclimate. It is foggy most of the year, and it is often windy and chilly as we are right next to the ocean. For me this is a good thing though, as I don't tolerate heat well and I prefer this climate. And don't get me wrong, we do get a lot of warm and sunny days, too!

I lived here for a while, and I had a generally good experience with this apartment complex. The…read moreproperty is on the older side and things need to be repaired from time to time (and there are ongoing repairs as a result), but the rent was/is very reasonably priced for the area, and the management, in my experience, is responsive. Melani, the manager, has been quick to reply to emails and phone calls, and though most of my calls just have to do with repairs, she was great to work with and professional. She also held events here and there for the tenants to build community. The maintenance guy, DJ, is honestly a wonderful person. Hardworking, always gets the job done, and a great conversationalist to boot. He really cares about his job and the tenants here, and it shows with the quality of the repairs. From a superficial POV, the complex is literally a short walk to the beach and pier, which is great. When my friends visited, they always asked to scope out the beach and Mori Point and told me how jealous they were of where I lived. Yes, the building could be newer and a renovation is in order, but for the convenient location (close to CA-1, 280, beach, Mori Point, cute neighborhood restaurants and cafe), nice staff, and comparatively low rent, it's not too bad. Palmetto is undergoing serious development, so the social scene will likely change, too. Some nice views, too, if you're willing to pay extra!

We toured with Stephanie and she is AWESOME!…read more Selling our house and can't wait to pick a unit and move in. Stephanie answered our questions honestly, showed us all around the property and was a delight.

We had the pleasure to view Ashton San Francisco Apartments with Priscilla weeks ago and have…read moredecided to move here!! Can't wait. This review is for the tour itself, will update after our move in. We scheduled the tour on the website (which most likely was handled by AI agent just like most of the other properties nowadays) and when we showed up nobody was at the lobby. We waited for 10-15 minutes, called the number on the website etc and was lucky to bumped into one of their maintenance guy who then texted Priscilla. Despite the mixed up and our appointment didn't actually made it into her calendar, she was able to accommodate us and showed us a 1 bedroom and a 2 bedrooms apartment (both with view of the mountain which we love). We were hoping for one with the view of the ocean but none was available at the time (we're hoping to maybe upgrade in the future should one becomes available). The apartments were very spacious, even the 1 bedroom, and the place looks clean, well maintained and luxurious. We were excited the moment we walked in. There seems to be plenty of street parking or paid parking in the garage for $270.