So for the service for my less than a year old car is terrible. The horn does not work for over a week. After waiting an hour and a half at service I was told the part needed to be ordered. Calling to today they had no record of our visit. The very rude manager said "oh I wasn't here call back tomorrow the other manager maybe can help you." Oh and this is the 6th (likely) last car purchased from this dealership. read more

This is a review of their new car sales only, (not service, not parts). I don't like these guys. Twice they said (once on the lot, second time via a phone call) they'd order and sell a new vehicle under a specific, pre-negoiated pricing plan. I came into the office to sit down and start the ordering process. They then said no they couldn't do it, but they'd love ot sell me one from existing inventory off the lot. I took that to mean say anything to get you into the sales room. I said bye-bye and took my sale to another ford dealer. read more

We did our homework and bought our MKX Black Label over the phone since we live in South Jersey and didn't want to drive to PA. They gave us the lowest price without haggling. Their service department is outstanding as they are knowledgeable, proficient, and courteous. We highly recommend Pacifico Marple Ford Lincoln. William & Kathryn Crane New Jersey read more

Pacifico Ford operates under the assumption that customers are incapable of shopping around. Recently, my F150's transmission died after 190K miles. It was my first Ford truck and I certainly plan on buying another after how well this truck held up. I made it clear to the Pacifico Ford service professional that I'd be in the market for a new truck soon though I'd likely need to have the current truck's transmission serviced before I could sell my old truck and purchase a new one. The service department quoted me $3500 for a new transmission plus parts and labor. I found another facility- a transmission specialist a few miles away who were able to do the same work with the same parts for $1500. When I told Pacifico I'd be paying to have another tow truck retrieve my truck from their lot, Reggie in their service department arrived at the magic figure of $200 for "Electronic Transmission Diagnosis." I asked about what that meant and his response was the same verbal garbage that gave service shops a bad name for the last 50 years. He could've been reading a passage from Harry Potter. It's all nonsense and they just wanted $200 for even having the truck in their lot. Avoid Pacifico. They're frauds read more

Worse than horrible when it comes to service and communication. My car has been there for 2 days and I could not even find out what is happening with it. I called, left messages, e-mailed them and Ford Motor Co. Nothing. Finally I called back again, refused to be put into voice mail, and got to talk with a service manager. Apparently a part has to be ordered. That is fine. But I would expect a call from them informing me of that. I shouldn't have had to spend 2 days trying to track down information about my car. read more

It's not often you find the kind of genuine and honest people who consistently go out of their way to accommodate any needs you have. Anthony exceeds every expectation and makes you feel so well taken care of. Its uncommon to find this level of professionalism. Not only do I appreciate the quality of customer service I'm met with, but also the peace of mind knowing my car is in good hands read more

This has been my dealership for over 20 years. I have been a Ford owner since I was 16. My first car was a 1969 Ford Custom 500. I bought It in 1982 for $300. Had such a great experience with it, I have been a Ford customer ever since. The service I get from the sales and service departments are the best. Everyone is so accommodating. Recently I had a cat stuck under the wheel-well of my car. The service department went out of their way to find the cat and get it out unharmed. One of the guys was so taken with the cat he took it home to his family. read more

Service Dept: Bought a CPO E250 from them in January. Just took it in for inspection and oil change. Declined tire rotation because they charge, even though wheels would be off truck for inspection. No problems found during inspection. Five miles later, Tire Pressure monitor light pops on. All tires were properly inflated. Called Jeff -- "must be a coincidence," in a tone that made me think he forgot who the customer is. This is a work truck, not something I can go without. Called the Service Manager, who was sympathetic and told me to come by anytime. Walked in on Saturday and they had the light off in about 15 minutes. I asked Jeff what caused it. "Next time, try unplugging your GPS. The TPMS lost its frequency, maybe when your GPS was transmitting." Wow ... A GPS unit that transmits? My cell phone transmits, my E-ZPass transmits, my tablet transmits ... but my GPS? He must think I was born yesterday. Either he can't admit they don't know the cause or he made this up instead of admitting the mechanic goofed during the inspection. Why not just be honest? And why not offer something as compensation for the time lost? read more

These are my go-to guys for anything having to do with servicing my 2011 Town Car, not just for warranty items but even standard maintenance such as oil change and new tires. They may not always be the cheapest but they try to find coupons, make sure it gets done right and stand behind their work. If you ask me to look for an opportunity for improvement, I would focus on the interactions being a bit more poractively customer-centric; e.g. what was mentioned below about being more timely on the follow up calls, being more available when calling for questions/updates, and acknowledging customers as soon as you see them waiting, etc. read more

Exceptional staff. Extremely friendly and trustworthy. Made my recent car buying experience a delight.

This dealership would not sell me a car for cash, because I live in Maine. The only reason I was given is that there is something different about the title process and they have been "burned" in the past. I have registered cars in Maine for 40 years and never had a problem. I have purchased cars from dealerships in Florida and Massachusetts and never had a problem. This dealership however will refuse customers if they don't like your states title process. My first suggestion was to look at the process and try to come up with a solution, but they were not interested. I offered to complete the entire title process and provide it before picking up the car. They refused. If this is the case it should be clearly stated on their website and on national advertisements that they DO NOT SERVE CUSTOMERS IN THE FOLLOWING STATES:..... luckily there are plenty of dealerships that will. read more

This past weekend I contacted Pacifico Marple Ford about a vehicle in the their used inventory. I spoke to Dominic who discussed the vehicle and offered it to me for the listed price but would have it Ford Certified. So I made the trip over there from South Jersey ( about an hour drive) and test drove the vehicle and decided to go through with the purchase. It was the weekend so this process continued till that following Monday. On monday, after getting the financing in place I was asked for a deposit on the vehicle so they could go ahead and do the certification but when I told them that I would come up there with my mechanic and have it looked at before I signed the final paperwork the salesman told me that he did not want to put out the money to have the vehicle certified and have me change my mind! He said he would not sell me the vehicle! This dealer does NOT stand behind their product. I was very blatently denied having the vehicle inspected by my own mechanic AFTER showing good faith and giving them the deposit for it. It was such an unbeliavable experience that at this point it's just amuzing to me that anyone can treat a customer that way these days. Don't shop there! You will be treated like they are doing you the favor... if you're lucky! read more

Took my husbands car in for recalls and oil change. They were very nice completed all the work ahead of schedule. I was given a loaner car while his was being repaired by Enterprise and it was so convenient they pick me up and got me on my way quickly. I must say the staff at Ford and Enterprise were so polite and helpful I highly recommend them. read more

I'm old and have bought and traded in cars for decades -- from cheap to expensive. Pacifico is the best dealership and service provider I've ever worked with hands down. Ask for Reggie. read more

I recently purchased a Certified Pre-owned Ford Explorer from Alan Williams. This car buying experience was great. I highly recommend Alan as he stood by his commitments, followed up to ensure I was a satisfied customer and was open and honest throughout the purchasing experience. Overall I found Pacifico Marple to be an honorable dealership, full of integrity. read more

Totally agree with other reviews. Every time I called just to get an oil change, they always say they're booked and can't get any appointments for oil change for the next 2 weeks or so. This happened twice. read more

My fiancé and I had leased our first car together from these guys. We heard that buying/leasing cars was such a long process but that was not the case at all. Everything went smoothly and pretty quick, the only thing that slowed us up was being on the phone with Allstate, (which we do not recommend to anyone.) Jake and Bob were delightful, they made this experience for us very pleasant. We would never go anywhere else, and we are going to tell everyone looking for cars to stop at Pacifico marple ford. read more

Pacifico Marple Ford has lost a customer. Very poor service over the last 2 months in dealing with an A/C unit problem that should already have been a known problem to the Ford Service Department. (Google Ford Edge 2009 a/c unit). After several attempts, charges that did not fix the problem, and being told I could spend up to $4,000 to fix my a/c unit, I am totally disappointed and dissatisfied with how this dealer handles customer service. Unfortunately, the sales department also lost a returning customer due to the poor service experience. Susan G. read more

This is only about the service department. I have a leased mid-size Ford SUV. I was driving on West Chester Pike and twice had a flat tire, within one year. I am in the area a lot for work. Both times I pulled into the Pacifico Marple Service Shop, and both times I was turned away and asked to go to a gas station or Pep Boys to get my tire fixed. I had to drive to another shop on a flat tire. The first time it was around 5pm, and the Service Advisor said, oh, it's nearing closing time, we don't have anyone to take care of it. Go to the Pep Boys across. The second time at 8am, another Service Advisor said, there are 60 cars ahead of you and I won't be able to take you in, why don't you go to a gas station that has a tire repair shop? So, I will never be going to this place again, because both times I was turned away and the people were totally unwilling to help a Ford owner with a flat tire. Another time I had a flat near Holman Ford in Maple Shade, NJ on route 38, it was pouring outside, they fixed it for me at 6pm, and stayed several minutes past their closing time. That is what I call great service. read more

Pacifico Marple Ford makes buying a car effortless. I have leased and purchased from this dealer multiple times and receive superior service everytime. They treat customers like family! read more

Sadly I am not one of the lovers of Marple Ford..I was sold a used lemon. How their service dept could let a car go with this amount of undercarriage rust is beyond me. My brake line broke within 3 months,and I almost go killed. At that point I was told to bring the car back in for service..I couldn't bring it there , it had to be towed, and I didn't trust any dealer who could sell a car with a bad brake line , this didn't rust and break overnight. at this point my mechanic found a broken axle. Within a couple of months the throttle was causing me to stall as I was driving down major highways. Lastly in less then a year...I had a rusted seal on my trans..if I didn't know the signs and notice the big wet spot in my friends driveway...my trans would have had to be replaced....I cannot wait to get rid of this car..before it costs me anymore money...they are pushy....and not reputable. Whoever wrote to speak to Michael Pacifico must have been a lot better off then me or maybe a man....he was rude, offensive and talked to me as if I was born yesterday....3 xs I tried to hang up nicely and asked him if there was anything he could think of that might help me to please call me back..I could see where the call was going..and he wouldn;t listen and it went there....never again. read more

This is a review of their service department: after one year, multiple visits to other mechanics and a great deal of internet research and self diagnosing, my husband took his car in for a diagnostic to find out why his brakes were not as responsive as they had been for the past several years. The first diagnostic was 3 months ago and didn't solve the problem. Frustrated but not willing to give up, my husband dropped it off for another diagnostic today with Chuck. Chuck diagnosed the brake problem and fixed it. We are ecstatic! read more

Wouldn't consider going anywhere else. I have bought my last last two cars here and most recently leased one and have to say it's been a great experience. From sales to especially service my business always feels appreciated. read more

I am a LOT surprised at the low ratings I saw. Granted, I have only had my car a few days. But everyone with whom I dealt was wonderful. And the amenities in the Titanium are amazing. And they work! At least so far. read more

Update* this place deserves ZERO stars! 4x coming for service with the same issue? Pacifico Marple you have failed miserably.

This review is for the dealership side (have not needed the servcie center yet). Very good experience with the saleman that helped me Nick Deluca - - he walked me through everything - I went in for a leftover 2015 & left with a lease on a new 2016 Fusion. So far, so good! read more

This has been my dealership for a long time - Jack C is knowledgeable, trustworth, and customer oriented, as are others on their staff. I would highly recommend them, having purchased multiple vehicles over many years. read more

Brought in my wife's Nissan Murano (our only non-Ford vehicle) for an oil change, oil filter change, and tire rotation. They completed this work in under two hours, and gave me a write-up outlining the condition of various components of the vehicle. They also topped off my fluids, too. This was another great service experience, and my first here involving a non-Ford vehicle. Given the great service they offer here at Pacifico Marple Ford Lincoln, it makes more sense to come here than to ever trust the national chain stores -- or even a Nissan dealer! read more

My family has been buying cars from Bob Gallop at Marple Ford for a long time , Bob is simply the best at what he does and that's why people come back to see him over and over. Bob is a no nonsense salesman , he's not pushy or trying to get you into something just so he can make money , Bob takes the time to understand your needs , your budget and works with you to come up with a deal that works for you and the dealership. If you are looking for a new or used car , go see Bob. read more

Called the service dept about a problem with a car alarm on a fusion. this car was not purchased from this dealership but it is much closer to home. they set us up with their roadside service for a tow. They were very efficient and arrived within less than an hour. Car was at the dealership by 11:30 am and I got a call from Mike at 2pm that the car was ready. He gave options for the least expensive fix and a more expensive fix. I was very pleased and couldn't believe how fast and honest they were. overall very happy with Mike and the service department. read more

I just my SUV from Pacifico. Brian was our salesman. He was a way over the top high pressure salesman. When he found out what we were looking for, he said they had 2 cars that fit my criteria (SUV with V6 engine). Of course I had given him some options that would be nice, but not required. After our test drive, the finance manager came over, and found several other cars on the lot that fit the bill when we told him that it was not the car for us. I'm glad he brought him into the picture because the second car I drove (not the second car Brian found) was the one for me. Brian could not understand why I didn't like the first one. I was actually showing Brian features on the car, and he could not answer some of the simplest questions. I opted to have some extras installed, and Brian said he would get back to us by the end of the day or the following day (his day off- kudos). He never called back though. Three days later my husband called to find out what was going on, and the installations still had not been arranged. When We dropped the car off for service, the service department didn't know we were coming, or what was to be done to the car. Three days later, on the day we were to pick up the car, we were told they could not finish the car without the second key. I was quite upset that they had not told us this when they found out what we needed. Brian's excuse was that he did not know. I don't know what the service department's excuse was. I know that it is impossible to know everything about every product, but someone should have done their homework. After all it took a week and a half to get to the drop off point. When we were told the car was ready to be picked up, the service department still had it listed as not being ready. We immediately went to the showroom to question why we had been told it was ready, and they (not Brian) got it straightened out for us. Kudos to the man at the desk. Now I just have to get my compass fixed. Yes, the service department messed that up. It was working fine when we dropped it off. The question is, will I have to wait another 2 weeks, and will they have to keep the car another 3 days? This was the worst car buying experience I have EVER had. read more

I was scheduled to have my 2015 Mustang State Inspected next week. I stopped in for a part only to discover the price for the inspection is $89.00, including a free State Inspection. I went to Pep Boys and paid $52 for the same thing. I guess they did not make enough on the car purchase read more

I just had the most awful experience with this dealership. I went in with my son who is looking for a used SUV. The salesman we dealt with was Sean. I test drove a Mazda Tribute. Not bad. Then I went back a few days later and I test drove a 2004 Ford Escape. Also, nice. I asked Sean if I could take the car to my mechanic. He said OK. So I set it up with my mechanic (would take about 45 minutes). I get a call back from Sean and he says that his manager, Dom, said that I would have to agree on a price, sign a contract and put down a deposit before I could take the car to my mechanic. UNREAL. I never heard of such a thing. Anyway I called the manager to confirm this, he said yes, that is correct. I told him I was interested in the vehicle and that I would be willing to make him an offer as long as my mechanic feels the car is ok. The manager said, "you mean you won't pay the asking price, even if your mechanic thinks the car is good"? I said, NO, first of all who pays the asking price of a used car?? HELLO!!! There is something called the internet where I have been researching cars, same model, same mileage...I have news for the manager..you have this vehicle priced too high as it is. So, the manager basically told me that he doesn't care if this car sits on his lot for 6 months, he will not sell it for less than the asking price. I wasn't going to try and give him a low ball offer, I was going to get my mechanics opinion and also see what the exact model is selling for in the area (25 mile radius) and then make him an offer. He did NOT even want to hear about it. I won't go back (the vehicles are overpriced) read more

Very happy with our entire experience with Pacifico Marple Ford. I went in with a specific car in mind but my husband was undecided on a car for his self and our salesman Seth was extremely knowledgeable and helpful. I test drove a new 2013 Explorer on the lot but wanted a vehicle with some different options. Seth was able to locate a model with the exact specs I was seeking. Seth was also able to locate a car for my husband an exciting 2011 mustang 5.0. Seth was a great person to deal with -- personable and professional -- and the experience of buying a car was never more pain free. I typically dread having to deal with a car dealership and a lot of the back and forth, but this purchase went smooth and easy. Seth and their finance guy (Mike) were able to get us out of our two older cars and we couldn't be happier with our purchase and when we need our next new car my first call will be to Seth at Pacifico. read more