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    Pack Optical

    3.8 (20 reviews)
    Closed Closed
    Updated over 3 months ago

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    Services - Pack Optical

    Aestheticians

    Eye exams

    Eye testing and diagnosis

    2 More Services

    Eyewear fitting

    Retinal imaging

    Pack Optical Photos

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    So much for being wheelchair accessible to

    when I first started going over a year ago there was no problems. My son and I received excellent service.which is why today is so out of character..My medical transportation pulls up next to the only handicap parking. I was unable to use the sidewalk in front of the parked car.Ap the handicap car pulled up so far that they blocked over 50% of the sidewalk. The staff refused to notify the driver about this. After several attempts of send my my son inside I called them while sitting outside the business. I was told to just sit tight as this patient was in with the Dr and it would be awhile. No resolution and no apology made. Just wait as this will take awhile.I could have escalated this matter but I opted to find another optical facility

    Shezad M.

    My experience at Pack Optical earlier this summer was Incredible! Dr. Poonawala took the time to explain the key parts of my eye exam, and that is something I really appreciated. I left the exam room being way more informed about my eye health. The practice staff were efficient, friendly and accommodating. And lastly, the designer frame selection was on par with a boutique optical shop in NYC or Las Vegas. Did I mention, they accept my vision insurance

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    6 months ago

    Individualized wonderful customer service and friendly atmosphere. My wife is very happy with her new glasses.

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    11 months ago

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    1 year ago

    Business owner information

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    Alisha P.

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    2 years ago

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    3 years ago

    Dr. Poonawala is a very knowledgeable optometrist and really knows what she is doing.

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    3 years ago

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    2 years ago

    The staff and doctor are Ah-mazing in care and customer service. I love the VIP service I get every time

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    4 years ago

    Great professional customer service, never have to wait and thorough in their explanation and care.

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    4 years ago

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    8 years ago

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    6 years ago

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    7 years ago

    Pack Optical is amazing! Such a great staff and Dr. Poonawala is so kind!!

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    7 years ago

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    Review Highlights - Pack Optical

    Poonawala took the time to explain the key parts of my eye exam, and that is something I really appreciated.

    Mentioned in 4 reviews

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    Fort Worth Plastic Surgery & MedSpa - Dr. Daniels and Lisa Cleveland, RN

    Fort Worth Plastic Surgery & MedSpa

    4.8(31 reviews)
    4.9 miTCU/West Cliff
    37 years in business
    Luxury

    I was very surprised when I tried to schedule myself for Juvederm injections recently…read more 9 and 10 years ago I received Juvederm injections at Dr. Anderson's spa and it went perfectly. 2 years ago I went in for Juvederm injections and had a bad reaction. The nurse asked what other medications I recently had and I told her I had a Physer covid booster 2 days prior. She quickly got an antidote to neutralize the reaction. She was apologetic for someone not telling me to avoid certain medications before getting Juvederm injections. She treated me very well, apologized and gave me ice pads for my face. And I felt it was my fault for getting the covid booster before the Juviderm. When I got home and looked in the mirror, I was very surprised. It was very ugly. It was surly a bad reaction. I texted the spa and told them that my face was very ugly. Now, fast forward to present day: I made the appointment on November 19th. Then I received a call from a woman who said that I could not return to the spa at all for anything because of the way I acted after the Juvederm reaction 2 years ago. She continued to accuse me of many things. She told me that, at that time, she tried to call me back to the spa, and I wouldn't come. (I don't remember this) She said, that I told her to stop harassing me. I believe this as a lie. I would never say that because she was nice to me at the time. I remember the nurse was not mad at me 2 years ago, nor was I mad at her or upset at anyone. It was a continual verbal abuse on the phone and a very big surprise. I don't know why she would make these accusations at this time. Possible she thought that the same Juvederm reaction would take place if I had it done, and it would embarrass her or the spa?? Or, she didn't like me texting the spa to tell how I saw my face? I don't know. My wife and I spent well over $45,000 on plastic surgery and some on Juvederm from Doctor Anderson during the last 20 years and everything was great with high quality, perfect surgeries. Why am I treated this way now? This above is the absolute truth. I am a Christian and it would be very difficult for me to lie.

    Love, love my experiences going here! Staff is beyond caring and take time to listen to your…read moreconcerns. I have gone for facials, dermaplane and a chemical peel. Loved each treatment!

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    Fort Worth Plastic Surgery & MedSpa - New IV Therapy!

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    Fort Worth Plastic Surgery & MedSpa
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    Pack Optical - optometrists - Updated June 2026

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