The ice cream is fantastic and you get a lot for what you order! The service is fast and friendly…read moreand the picnic tables are nice. We prefer to sit on our tailgate but have loved going here for years!

Cute place in the middle of nowhere, but be prepared to dedicate roughly half of your life to get…read moreyour dessert. impossibly slow. Made friends with others customers waiting forever. No joke, at least an hour. 3 kids working. Other family got 3 extra milkshakes bc they made so many mistakes. Seems impossible. My ice cream was good at least.

Cute little ice cream shop with handmade ice cream. Had the chocolate Oreo and the coffee. Simply…read moredelicious.

We came here on the coldest Sunday on a day trip. Flavors were root beer float, banana, and…read morebirthday cake. The location cant be beat; right in the middle of old town. The staff was pleasant and everything was clean. They create a very welcoming vibe inside with cute booths and ample seating. The ice cream wasn't very cold though. It was melting a bit faster than anyone could eat.

We have been coming here for years! My wife die, and I…read moretravel from DC to West Virginia frequently. We always pass by packs and if they're open, we always stop by. The prices alone are very good reason to come over and try something on the menu. We love ice cream, and this place has the best prices in the DC, Virginia, West Virginia corridor. They have an extensive menu, but they specialize in soft serve ice cream. Their portions are generous. The service is very good and again the prices are unbeatable. There is enough parking available for all. There is outdoor seating from the weather is nice.

Recommended by my WV neighbors and I can see why! Pack's has a huge following and is clearly a big…read morepart of the community. I saw on the sign how many fundraisers they do for local sports and clubs, for example. Ice cream is great, MANY flavors and options, and the most important part of this review? If you order a small expect a LARGE. If you order a kid size, expect a regular MEDIUM. If you order a large? I can't imagine!! Seriously, the banana split could feed a small town. One kid sundae, a gaggle of kids. I'll always be ordering a child size and will still be able to share my portion. Employees are very friendly, this place is great for kids, there are tables outside, and ample parking. Right next to the road so a bit busy/noisy but it's all part of the roadside appeal. Driving from Berkeley Springs to Winchester and someone is itching for a frozen treat? PULL OVER -- everyone will be happy! Oh and I saw that they have snow cones... which is only relevant if you are my six-year-old son. :) Blue raspberry snow cones are surprisingly hard to find, so I know where to go next time we owe him one!

I have been to a variety of restaurants (Thai, Chinese, Indian) where they cook the goat really…read moredry, and hard to chew. This restaurant has the most tender and juicy goat meat I have tasted. However, their decor is dated and they do not have a parking lot. The staff is friendly and the wait for the food is not long.

My favorite place in Winchester!!!! I can not get enough of the Stewed Chicken!! Cant go wrong with…read morethe Large portion with rice & peas, cabbage, side of greens, and plantains. LAWWWWwwwd have mercy!!! The Jerk Chicken is not to be passed over. Come down and see for yourself. Say "Curried Goat"! Now say "Ox Tail"!! Now head down to Tropical Island and immerse yourself in great vibes and food that's divine! Now I want a beef patty THEY HAVE THOSE TOO!!

Extremely friendly service and cute setting. I wasn't too fond of the ice cream though. It lacked…read moreflavor.

This is definitely a hidden gem. I had no idea Bruster's existed. They need to advertise better. I…read morehappened to look for a dessert place and up popped Bruster's. Well, I can say I am happy I decided to give them a try, even if I did have to drive several miles out of my way. I had the banana ice cream, Heath topping in a waffle cup. First, the ice cream is delicious. The rich banana flavor. creamy texture was amazing. However, the Heath had apparently been frozen for some time. It did not look nor taste like Heath. The waffle bowl was soft and did not have the best taste. I threw it out. I wasted the extra $$ to get it. Next time, I will just get ice cream in a bowl. The topping selection is limited compared to Cold Stone. Cold Stone has much better waffle cones. The young lady who took my order was friendly, pleasant and made the experience a five. One thing I dislike, I had to stand in the rain to place my order, then eat in my truck. Too bad they don't have inside service. I'll wait till the weather is better to visit again. The worst part is I wasted money forcthe cone and toppings.

The ice cream is wonderful, fresh and delicious.It's hands-down the best ice cream in Winchester…read moreand among the best I've had anywhere in the world!

FANTASTIC!…read more Immediately pulled off the highway when we saw the sign that said "Ice cream!" And man are we super glad that we did!! Ordered 4 ice creams and our total was only $15!! Not only that but the portions are Brobdingnagian! (look it up, it's a cool word.) Incredible service! Some super sweet southern people with excellent service! The sugar shack in itself is a bit unassuming. But the farm around is absolutely stinking adorable! Hope to see some more stellar reviews for the sugar shack here soon!

My partner and I mistakingly showed up when they were closed, but they were so kind and…read moreconsiderate!! Would absolutely visit again!!

TL;DR: Great spot for some good quality ice cream/desserts…read more This place is a standalone spot with outdoor seating available, or if you want to drive-thru and order and take it on the go. The service was nice and informative about the specials that they had available. Their menu also had real food available, but I came here for my sweet tooth. ~Waffle cone (5/5): crispy and well flavored ~Coffee scoop ice cream (4/5): very tasty, but wish it had a little more coffee flavor (personal preference) ~Cookies and cream scoop (5/5): So good. The base ice cream is so creamy and delicious ~Cookie dough scoop (3/5): just okay, but not bad Would definitely come back!

The ice cream was very good; however, I had to check my ice cream very closely to make sure there…read morewas no hair in it. The girl who scooped the ice cream did not have her long hair secured (as you can see from the photos) and it hung down almost into the ice cream. The attendants should wear hair nets so their hair does not go into the ice cream. She was not too friendly and acted like we interrupted her Facebook time or something.

Canceled my DoorDash order. Non responsive. Short tempered staff. Poor customer service.read more

Really good custard! Incredibly friendly staff! It's a roadside stand, so its ambiance is what you…read moreexpect - clean seating outside, no inside seating. Definitely worth the effort and pricing is what you would expect. We will be back.

Excellent little custard shop. Reasonably priced. It's a…read moretreat to have a real custard shop in Winchester! When it comes to ice cream vs custard, ifkyk!!! Delicious flavor and very creamy. I got a kiddie cone and it was definitely a generous portion size. The young man helping me was very polite and informative on what they offered. Highly recommend Mattie's!!