Delicious ice cream with a variety of flavors. I tried java chip and Andres Mint chip. They also…read morehave chocolates and other candies. There is indoor seating with about 10 tables. Great place to cool off and have a sweet treat in Old Town Winchester!

Cute little ice cream shop with handmade ice cream. Had the chocolate Oreo and the coffee. Simply…read moredelicious.

We have been coming here for years! My wife die, and I…read moretravel from DC to West Virginia frequently. We always pass by packs and if they're open, we always stop by. The prices alone are very good reason to come over and try something on the menu. We love ice cream, and this place has the best prices in the DC, Virginia, West Virginia corridor. They have an extensive menu, but they specialize in soft serve ice cream. Their portions are generous. The service is very good and again the prices are unbeatable. There is enough parking available for all. There is outdoor seating from the weather is nice.

Recommended by my WV neighbors and I can see why! Pack's has a huge following and is clearly a big…read morepart of the community. I saw on the sign how many fundraisers they do for local sports and clubs, for example. Ice cream is great, MANY flavors and options, and the most important part of this review? If you order a small expect a LARGE. If you order a kid size, expect a regular MEDIUM. If you order a large? I can't imagine!! Seriously, the banana split could feed a small town. One kid sundae, a gaggle of kids. I'll always be ordering a child size and will still be able to share my portion. Employees are very friendly, this place is great for kids, there are tables outside, and ample parking. Right next to the road so a bit busy/noisy but it's all part of the roadside appeal. Driving from Berkeley Springs to Winchester and someone is itching for a frozen treat? PULL OVER -- everyone will be happy! Oh and I saw that they have snow cones... which is only relevant if you are my six-year-old son. :) Blue raspberry snow cones are surprisingly hard to find, so I know where to go next time we owe him one!

I have been to a variety of restaurants (Thai, Chinese, Indian) where they cook the goat really…read moredry, and hard to chew. This restaurant has the most tender and juicy goat meat I have tasted. However, their decor is dated and they do not have a parking lot. The staff is friendly and the wait for the food is not long.

The service was quick for dining in or eating out. There is island music playing in the background,…read morethe walls and shelves are filled with island-themed knick knacks, posters, and whatnot. The beans and rice were nice, not overcooked and mushy. The cabbage had nice flavor and was obviously stewed with something. I liked the ox-tail, plenty of meat but the flavor didn't hit the spot. The jerk chicken on the other hand....my mouth lit up like the grand finale of a fireworks display. The delicious flavor explosion made me want more than one piece. I will be going back for more jerk.

Extremely friendly service and cute setting. I wasn't too fond of the ice cream though. It lacked…read moreflavor.

FANTASTIC!…read more Immediately pulled off the highway when we saw the sign that said "Ice cream!" And man are we super glad that we did!! Ordered 4 ice creams and our total was only $15!! Not only that but the portions are Brobdingnagian! (look it up, it's a cool word.) Incredible service! Some super sweet southern people with excellent service! The sugar shack in itself is a bit unassuming. But the farm around is absolutely stinking adorable! Hope to see some more stellar reviews for the sugar shack here soon!

the ice cream was good. the two girls at the window looked disappointed to have to do their job…read morethough. they were walking out of the shack when we pulled in 3 hours before they close and rolled their eyes while walking back in. the girl who took our order was really snappy and short and seemed annoyed. felt really unwelcome!

My partner and I mistakingly showed up when they were closed, but they were so kind and…read moreconsiderate!! Would absolutely visit again!!

Im extremely upset about my experience here. I'm new in town and have a 2 1/2 year old daughter…read morethat I love giving a treat to daily. We come to moo thru and get the kids cone and I ask for a half portion because no 2 year old needs that much sugar and she can't keep up with the ice cream melting rate and I don't want it all over my nice Mercedes suv. When I came there I asked 3 times to get half the kids portion, yes I know the kids portion is 2 oz, yes I will pay full price with toppings (7bucks in total) yes I still want one oz. The still gave me a full cone. I had to pull in the parking lot, with my toddler and baby in the car, came to the window and spoke to somene( Amelia?) I said- I asked for half portion and still recieved the full. She said that's standard. I said asked 3 times for half portion can you fix it please? She said she can't take the cone back I would have to buy another. At this point there must have been some steam coming out of my ears I was so mad. I asked to speak to the manager. That snot nosed kid puffed out her chest and swing her head side to side as she told me she is the manager! I asked for the contact info for the owner, she said write a review they would contact me. I just wanted a small scoop of their, yes delicious, ice cream for my baby! I threw the cone and paid for another ice cream which they got right. Why didn't they listen to what I was asking? Why didn't they just fix it when I asked? Why the dramatics, I have two small children I'm tired I just wanted some ice cream lol.

The ice cream was very good; however, I had to check my ice cream very closely to make sure there…read morewas no hair in it. The girl who scooped the ice cream did not have her long hair secured (as you can see from the photos) and it hung down almost into the ice cream. The attendants should wear hair nets so their hair does not go into the ice cream. She was not too friendly and acted like we interrupted her Facebook time or something.

Canceled my DoorDash order. Non responsive. Short tempered staff. Poor customer service.read more

Really good custard! Incredibly friendly staff! It's a roadside stand, so its ambiance is what you…read moreexpect - clean seating outside, no inside seating. Definitely worth the effort and pricing is what you would expect. We will be back.

Excellent little custard shop. Reasonably priced. It's a…read moretreat to have a real custard shop in Winchester! When it comes to ice cream vs custard, ifkyk!!! Delicious flavor and very creamy. I got a kiddie cone and it was definitely a generous portion size. The young man helping me was very polite and informative on what they offered. Highly recommend Mattie's!!