I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Superb service from John; he was welcoming and very helpful; quickly zeroed in on the problem with…read moremy glasses and had a new pair for me within a few days. Then he realized that I needed a separate single-focus pair which would improve my close-up work on my computer - which is very helpful. I will recommend John and this store to everyone.

Very professional and careful service. Convenient location in the arcade in Coolidge Corner.read more

What a remarkable business! Joanie answers the phone, books the appointments and helps customers…read moreevery step along the way to getting just the right pair of glasses. Dr Lahker does the exam with efficiency and thoroughness. The office is quiet and calm and very well run. I have taken my family there for years and think of Arcade Optical as my go-to place for vision.

Felix is always amazing. He looks at my face and chooses five or six frames for me to try and one…read moreof them always works. I used to pick a few myself when I first started going to his shop but now I don't even bother. The frames are always reasonably priced too.

I came here to get my prescription eyeglasses fixed they started coming loose and needed adjusting…read moreFelix fixed them. Felix was very skilled at repairing my eye glasses! I recommend his establishment if you need to get prescription eyeglasses or get them repaired! Felix is the person to see. Come check out his shop if your looking for eyewear and support local business in the neighborhood Felix has excellent customer service and welcoming to customers you will be very satisfied with his work!

I had a bad experience here last year. First, I agree that Dr. Idrizovic gave me a sales pictch. I…read moreorginally saw another Dr, who was fine, but I was told I had to return to see Dr. I because she was a dry eye specialist. Not only was I kept waiting over an hour for this appointment, but my insurance didn't cover it so I had to pay for it. Dr. I recommended that I have a series of laser treatments at $250 each. AND she told me a horror story about how I could go blind if I didn't do it. Then, when my glasses came in the alignment or something was way off. I had it checked and redone redone twice. The lenses alone cost $650 because they were progressives with prism. (They were never right but I gave up.) When I told them I couldn't see well enough to drive wearing the glasses, they didn't believe me and said I just had to get used to progressives even though I explained that I had had progressives before. So, I had to return three times and wait a long time even though I had appointments. At the time, I wrote a negative review. The owner contacted me and asked me to take it down and he'd give me a free pair of prescription sunglasses lens. (I provided the frames.) I'm submitting this again because it's a year later and I went to another eye doctor. Now, after a good experience at Boston Vision, I know I was right to complain. Sure, prescriptions change, but I found out the contacts didn't even correct my astigmatism, which is the main reason I wear them, and the glasses were way off. Not only that, but no one tried to sell me any lasers or drops or eye masks. When it came to tests, they carefully explained my choices because some were included under my insurance and others weren't.

I found Eyespot through SearchDoc because I needed to squeeze in my annual eye exam before the end…read moreof the year. Unfortunately, I regret not waiting for my regular optometrist. My biggest frustration was the wait time. At my first appointment, I waited approximately 45 minutes past my scheduled appointment time. At every subsequent visit, the wait was at least an hour. In each case, I spent considerably more time in the waiting room than I did with the optometrist. After reading other reviews, it appears my experience was far from an isolated one. The appointments also felt heavily focused on selling additional products and services. I was repeatedly advised about dry eye concerns and encouraged to purchase eye patches, eye drops, and even consider laser treatments. While dry eye is certainly a legitimate condition, I found it difficult to reconcile the extensive recommendations with the relatively limited amount of time spent examining my eyes and my vision. I also paid for what was described as a custom contact lens fitting. To their credit, the office allowed me to return multiple times for trial lenses until we found a pair that worked reasonably well. However, the overall process felt disorganized. During one follow-up, after another long wait, I was asked why I hadn't brought back a previous prescription so they could determine what I needed next. I assumed the office would have maintained those records as part of the fitting process. By the end, I wasn't even confident that the contact lens prescription I received reflected the final lenses we had settled on. The billing was another disappointment. Several charges were not covered by my insurance, and I never felt I received a clear explanation of what I was paying for or why. The distinction between a contact lens exam and a custom contact lens fitting was confusing, and I would have appreciated greater transparency before agreeing to the services. Finally, I wish optometry offices were more upfront about which tests are included in a routine exam, which are optional, and what costs patients may be responsible for. Patients should understand what they're consenting to before additional tests or services are performed. The staff were polite, and I appreciated their willingness to provide additional trial contact lenses until we found a reasonable fit. However, between the chronic delays, the constant upselling, the confusing billing, and the disorganized contact lens process, I won't be returning.

I just had a great experience with Moika at MyEyeDr. I came in to get lenses for some frames I had…read morebought,and she was very patient while I located my prescription information. She also found my insurance info for me and helped me decide what features to get. They also have a beautiful selection of frames there. Even though I already have frames I like, it was very tempting to get more.

Thank you for all the care and support My daughter loves her…read moreglasses! Thank you Dr. Zappala for your thoughtful and insightful care over the past 4 years. The retail shop has a strong selection of frames. Thank you to all the caring folks who took the time to help us make great choices!

I've gotten glasses here many times, and Meg is great! She is very personable and always helped me…read morepick out a nice pair. Orders are always ready on time and communication is great. I would highly recommend OMG Optical!

This place is great, and the owner is wonderful on getting back to you service your glasses for…read morevarious reason. Sitting on them:)) and getting them back into shape. Highly recommend supporting Meg!!

I've been coming here for years and have always had a great experience. Super sweet and helpful…read morestaff (they just fixed my glasses for free!) and their optometrists have always been very thorough and genuinely nice. They have a wonderful selection of frames which manage to be hip without being trendy and, although not cheap, the quality is superb and they last forever.

Still good. The eye exam is always excellent, the front-of-house could use improvement. The lobby…read morearea is EXTREMELY loud, and they have a gentleman who works there and when he speaks and is on the phone, he speaks in a booming voice, and is far too loud and it is hard to have a conversation with the other worker there. They could use some noise absorption in the lobby area, or, have everyone talk much, much softer.

I'm a repeat client and he is always kind and has a great selection of glasses. He doesn't take…read moreinsurance but the price is always right 2 for the price of one you can't beat that and you can use your flex spending. He can make your glasses there and they'll be ready in a couple of hours. If he doesn't have your lens he will order them and will be there in no time at all. I just bought my first pair of glasses with progressives, yes we will all get there some time in our lives lol. I'm now stylish af and can read fine print haha( see pic for my red pair) he will let you know what fits your face and what's best for your prescription. You must visit Michael it's a no brainer! Fyi limited hours on Saturday 10-1pm not open on Sundays. Support your local community!

I fairly recently visited Michael for the first time and I quickly discovered his integrity,…read morepatience, generosity and kindness. When I went back with what seemed like a problem with the main (graduated) pair it turned out that the prescription was a little off. He did not charge me for the new lens (based on a new prescription)! In passing I had mentioned that I realized I didn't really like the reading glasses after all, and he exchanged the frame, again without charge. He knows his business and values his customers, and I am now a loyal one.

I got really good glasses styling advice from the owner. He suggested some frames that I never…read morewould have thought of myself, and I got them. I have gotten so many compliments!

I always see Jeff and he is simply amazing. He is kind, patient, funny and has an amazing eye for…read morestyle. The only problem I have is that I want to buy just about everything he carries so making a choice is often challenging! If you don't want the same glasses that everyone else has, then pay him a visit.

I love this business because it is much more than a business. They are caring and experienced…read moreprofessionals with a Cheers way of remembering me and my needs.

Friendly service with reasonable prices. I go in often to try on new frames and never feel any…read morepressure to buy. Kevork Tinkjian is lovely to deal with.