Called for a washing machine issue on my Samsung. Hank's appliance sent their technician about 4…read moredays later. The technician that came "Marvin" who was excellent. On time, very pleasant and professional. He found the problem with in 20 minutes of being at my home and repaired the problem. The rate was more than reasonable that I gave him a tip. Ask for Marvin for your repair/s and you will be more than satisfied. 5 's all the way.

Called Hanks as they were they were suggested by Samsung to repair my dryer. The first time we had…read moresomeone come, he pulled apart my entire dryer and told us that they just needed to replace the drum belt but also replaced pulley's and a few other parts. The first repair person told us that we had a 3 month warranty. After the first repair, our dryer started making a nose that sounded like metal gridding against each other, we thought, maybe it's the new parts molding to the dryer but as the weeks progressed it got worse. So I called Hanks because their repair person was the last to touch the dryer. They send a different repair person to my house. Again, he pulls apart the entire dryer and tells me one of the parts is broken and I need to pay for it. NO THANKS...it's a part that you replaced. For some reason, the first repair man did not note it on the work order but verbally told us what he replaced. I told Repair man #2 that I was not paying for it and he can call who he needs to in order to do the job because had repair man #1 not touched what was not broken then we wouldn't be in the position. Repair man #2 called his "boss" who spoke with my husband and while speaking with my husband told him "why did you wait for 2 months" fair enough, but I have a warranty for a reason and I'm going to use it because again, it's a part that a repair person from Hank's replaced. Repair man #2's "boss" tells him to take him off of speaker phone not knowing I can still hear him and says to him "do you have the part? if so, replace it and tell them to fuck off and get the hell out of there" Perhaps you want to try and track who repair person #2 was speaking with and train them on their customer service and professionalism.

2nd Time having Trevor of Abbey Appliances come to our house to fix an appliance. Had a problem…read morewith our fridge. Trevor arrived quickly to diagnose and fix the problem. He works quickly and his pricing is reasonable. Highly recommend him for all your appliance needs!!

Trevor needs better customer service skills. He refused my business. He came by for two minutes…read morelast year and charged the full service fee. I made an observation, not a complaint, that it was short visit for the full amount. I then paid in full immediately. A few months later I called and he refused. I can't believe he's lasted this long being that sensitive.

Great customer service!…read more My refrigerator suddenly started giving off a burning smell. Called the next morning and Angelo from Superior Appliance was there within an hour. Was very friendly and professional. From our conversation I learned he had easily 30 years experience in the industry, and it showed. Understood right away what the problem was, checked it out, confirmed the issue, had the part, did the repair and we were back up and running! Also very reasonable price. Highly recommended.

I had multiple problems with my gas stove and Angelo went well above and beyond my expectations to…read morerepair them. It required some creative solutions on his part but he did it and I couldn't be more pleased. I would highly recommend him without hesitation. He is prompt and very experienced. Voula who runs the office and books the appts. is also very friendly and accommodating. They really try hard to make sure their customers are satisfied.

Great work cleaning our furnace for the fall. Good tip regarding using the less expensive filters…read moretoo. Thanks Dwayne. Ann Theriault

From the owner: Cool Flame Heating & Cooling proudly serves clients from Toronto to Cobourg and all of the…read moreKawartha's. We at Cool Flame take pride in working, installing and servicing your HVAC equipment. Whether it is commercial or residential, we got you covered! Our qualified technicians have been installing & servicing HVAC equipment for 14 years. Within that time they have seen a lot of different issues and have dealt with them in a professional manner to keep the clientele satisfied. Our mission at Cool Flame Heating & Cooling is to keep our clients happy with excellent customer service and reasonable pricing on all services and equipment! Cool Flame Heating & Cooling offers many different brands of HVAC equipment for installations such as: Keeprite, Tempstar, Napoleon, Continental, Rinnai, Bradford White, Hayward Pool Heaters, Sta-Rite Pool Heaters and General Aire. Not only do we offer a reliable line up of installation equipment, we are certified to service all kinds of brands. We also are professionals in ductwork, BBQ/stove/dryer lines, cleaning & maintenances and oil/electric conversion. When you choose Cool Flame Heating & Cooling you are choosing a company with a friendly, respectable reputation. Contact us today for a free quote!

Beware! Rented from the tool rental and found out the price is not what you pay. All kinds of…read moresecret extra BS charges are tacked on when you bring the tool back. And the kicker is they've already taken extra money from you with the deposit. So they just don't give any of your money back. An advertised $70 rental becomes $150 in the blink of an eye. Crooks!

Brought my grandmother there to pick out paint for her bathroom. The people in the paint department…read morewere friendly. We joked with them while we waited for the paint to mix. We also needed white paint for the ceiling. The bathroom is only 5x8, but the don't sell small cans of it, we had to buy a whole gallon. The person that helped us said we should get the same type of paint for the ceiling. So, that was $45/can x 2 for a small bathroom. My grandmother can't walk too far, so they checked us out at the customer service desk by the paint dept. While I got the car, someone brought out the paint for us. Very helpful people!

Another unsatisfied customer. Paid Chris $350 for a replacement part for our dryer back in April…read more Continual no-show for booked appointments to install. Has now stopped responding to texts. No response on request for refund. Another DO NOT USE

If I could give a zero I would. 34 days to get this company to come and fix my dishwasher. Doesn't…read moreanswer the phone, only communicates via text message. Waited an entire day for him to come and did not show up. No call, no text, nothing. The worst customer service I have ever had. Proudly tells me how he rips revenue Canada off by claiming his cats as small business "guard dogs", says they don't know the difference. Claims he is a Frigidaire "white glove" technician. Not only will I never allow this company in my house again, I will never buy Frigidaire products again. Dishwasher was purchased less than a year ago and has had to have a new mother board, drain pump and now lower wash arm. Dealing with Frigidaire on the phone was like talking to a wall. Thos company has a rating of 1.6/5, Gatzeys who has done all of my previous warranty work has a 4.7/5 rating and in my opinion should be 5/5. Avoid this company at all cost. Ask for Gatzeys or anyone else.

Domnick is a great sales man. Willing to spend the time searching for the right piece of furniture…read morefor you, and does not hesitate or waste your time if it's not a right match. Wish our taste in furniture ran into the more Traditional. I would definitely buy from him.