The doctors are great--I have absolutely no complaints about them…read more My issue is with the billing department and front office staff. I was effectively dismissed from the practice because of a $45 copay that went unpaid for more than 90 days. When I called to schedule an appointment with my eye doctor, the front desk told me that my account had been sent to collections and that they could not--or would not--schedule me. I was told I was no longer allowed to be seen by the practice. For context, I had been a cash-pay patient for more than 10 years because I did not have health insurance. During that time, I paid thousands of dollars out of pocket for treatment of uveitis, an ongoing eye condition that is causing vision loss in my right eye. When I finally obtained insurance and used it for the first time, no one informed me that I had a $45 copay. The bill went unpaid for over 90 days, and apparently that was enough to have me sent to collections and dismissed as a patient. I contacted the billing department to resolve the issue. They could not tell me which collection agency had the debt, and they would not accept my $45 payment directly. Frustrated, I left $45 cash at the front desk and left. Two months later, while still experiencing a significant flare-up of my condition, I called again to schedule an appointment. I was told I still owed money, that my account had been sent to collections, and that I had been dismissed from the practice. There was no record of the $45 cash payment I had left. I can't help but wonder whether my doctor is aware that a long-time patient with a serious eye condition was turned away over a delinquent $45 copay, that was paid.

While I have had good experiences at this location, today was another story. Check in was fine,…read moreinitial eye tests were fine, then they stick you in a room for 40+ minutes with no communication or checking in on the patient. Nope, the staff just puts you in a room, shuts the door and that's it. Good luck with your wait time. I went out to check to see if they forgot about me after almost 45 mins or what the excessive delay was and I was told that I need to be respectful. I did not raise my voice or swear. I just inquired about the delay and that this is uncomfortable and frustrating. Don't make it my issue that you cannot treat your patients in a timely manner. I will say their Manager Daniel was a pleasant surprise. He listened, was empathetic and stated that someone should be communicating when there are excessive wait times. His future is bright!

I was referred to Dr. Justin Spaulding buy Dr. Matt Oliva of Medical Eye Center for help with my…read morepotential glaucoma. Dr. Spalding was very thorough in his testing of my eyes, very problematic due to radial keratotomy surgery that I had done back in the late 80s and early 90s. LOTS of scar tissue on my corneas, which makes it very difficult to diagnose glaucoma. After observing my eyes over a number of months, Dr. Spalding placed me on a very expensive drug called XDEMVY. It cost $2600 for one tiny bottle. My insurance paid all but $900 of it. Dr. Spalding worked with Walgreen's Specialty Pharmacy in Portland to obtain approval for the balance to be paid out of a grant. I was, frankly, blown away. The eye drops have made a tremendous difference for me. I am so grateful. At a time in America where most doctors don't spend more than six minutes with a patient, I always feel like Dr. Spalding takes the time with me to thoroughly check on my eyes and to make sure I understand what is going on with them. I appreciate this deeply!

Scheduled cataract surgery for my wife in November because our deductible had been met. Waited 2…read morehours for her to be seen for a $900+ appointment. Insurance estimate came back that we would owe $1264 out of pocket and the rest would be covered by insurance. Total out of pocket ended up being $2734 because insurance estimator screwed up. No recourse, no apologies, and they blamed changes in our insurance plan for the mistake. Insurance changed in January, so they only had 10 months to figure it out. Won't go back.

All from the physicians to the support staff are the nicest people I've encountered in a…read moreprofessional setting.

Wonderful care with a skilled, compassionate staff. Everyone seems to know how to accomplish every…read moreprocedure! Incredible

Dr. Schultz is the best! The rest of the staff is also. I've been there numerous times and…read moreusually have to wait but it is worth it. I also spoke with another person in the waiting room who had serious eye issues and loves Dr. Schultz. Dr. Schultz isn't taking any new patients now but I would still go there and see the doctor that took his place. I believe that Dr. Schultz selected him.

Customer service is the worst. Several times my husband and I have had over a two hour wait, always…read morebeing told just another few minutes.

I am so extremely pleased with the expert care I receive from Dr. Adam Aufderheide and the staff at…read moreRetina Care Center. Dr. A. has a great big heart combined with tremendous expertise and experience. I have a challenging set of eyes. I began developing myopia in the third grade (and I'm 74 now). It got up to 10 1/2 dpt in one eye and 11 dpt in the other. That's a lot of myopia. In the mid-80s an ophthalmologist told me that radial keratotomy was the safest procedure I could have to correct my myopia. I think he told me what he believed to be true but, unfortunately, I ended up with possibly more scar tissue on my cornea than anyone in the world. Scar tissue impairs one's vision because when you're looking through scar tissue things are distorted. It did correct my myopia but the problem then became distorted vision due to scar tissue Arrrrgh. I worked with it because what else can you do? I developed really dark cataracts, which were corrected by Dr. Matt Oliva at Medical Eye Center. Because of other challenges with my eyes, my cataract surgery was more complex than what is typical. I got a very good result. Later I developed macula or myopial degeneration in my left eye. Dr. Oliva referred me to a retinal specialist in Medical Eye Center. I then began receiving what I would call assembly line medicine. They would switch doctors out on me, change my appointments with no warning and, ultimately, one of the technicians refused to use saline solution after I received a shot in my eye for macular degeneration. That did it! I asked friends for referrals, which is how I found my way to Dr. A. All of the referrals recommended Retina Care Center and Dr. A. Every word I was told has proven to be true. I have worked with Dr. A. for almost a year since I left Medical Eye Center because I felt I was not receiving good medical care. I certainly receive outstanding care here with Dr. A. and everyone else I've worked with. I love these folks!!!

I would like to thank Dr. Lisa Leishman and the entire Retina Care Center team for their excellent…read morecare, efficiency, and compassion in handling my husband's retinal detachment. Out of the blue last year he suffered a macula-off retinal detachment because of a tear on the far outer edge of his eye. He had never experienced any vision problems prior to this, so when he started to see extra floaters in his right eye he thought perhaps it was stress-related. About a week later his vision started to get blurry and he was seeing a dark curtain coming in from the corner of his vision. We went to our optometrist who literally immediately sent us to Retina Care Center. It was late afternoon on a Friday (of course!) but the team stayed to receive my husband's case. Both Dr. Leishman and Dr. AufderHeide examined his eye and finally found a tear on the far outer edge. Vitrectomy surgery was scheduled for the following morning and was performed by Dr. Leishman. It was completely unexpected and a scary time for both of us, but the whole RCC team was just so helpful, professional, and positive throughout. His recovery required being face-down for many weeks, and Dr. Leishman made herself available by phone at all hours to answer questions and guide us through all the uncertainty during that time. It turned out my husband needed a second surgery two months after the first one, so our lives were upended for a good six months... but the RCC team is such a well-oiled machine that everything was handled so smoothly with both surgeries at Ashland Hospital and then all the way through what seem like endless follow-up appointments as they kept very close tabs on the healing process. It has been one year since the second surgery and thankfully his eye is holding up well. He now has a much stronger prescription for his glasses, and still sees a few persistent "pepper" floaters, but otherwise he is seeing just fine. We feel SO fortunate that we ended up in Dr. Leishman's care -- and "care" is the operative word, she is very kind and clearly cares about her patients and ensuring the best outcome for them. Thank you, Dr. Leishman, we are eternally grateful to you and your team!

John is the best! He was so welcoming, helpful, and nice. Though I didn't buy anything yet since…read moreI'm going to look more on their website for frames, he took the time to give his expertise and opinions. I felt that he really cared and enjoys his job. I really appreciated him.

Today was our Lucky Day!! RANDY, the vision center Manager provided us with SUPERIOR CUSTOMER…read moreSERVICE; not what I would expect from a typical Walmart experience. My picky and at the same time... undecided young adult son (a challenging combination) was looking for a VERY specific look. After some time had passed and our tray was full of this and that, I looked up... Randy and I made eye contact. Randy clearly understood the mission and immediately approached us. I have no idea how he did it... but RANDY listened to our general wants, noticed what we had in our tray-o-stuff, stepped away for a literal 5-seconds and came back with THE PERFECT FRAME?l My son tried them on and BAM! RANDY GOT IT RIGHT ON THE FIRST TRY! I don't normally think of Walmart when I think of something as Important as eye glasses, but I could not be MORE IMPRESSED WITH RANDY (A True Artist) and his skills when it comes to something as important as selecting the perfect frames that you will literally be wearing front and center, every moment, of every waking day. 5-STAR Experience thanks to Randy *he saved the day*