I see that a Ronald had the same experience that I had due to a worker named Stephanie. She…read morerefused to bill my VSP insurance correctly, and as he stated, she was yelling at me a couple times over the phone. They are a VSP provider. I had the eye exam on 9/3025 and it took until 12/30/25 to actually get the glasses because of her not doing her job correctly. I have gone there about 20+years and this was not the first time she would not bill VSP correctly. I am praying for her because it's very obvious there is something not right in her life. She can destroy Cascade eye center if she doesn't stop her outrageous actions, or maybe she should not work there. It would be nice if she, or someone would at least apologize.

One of the best run businesses in Grants Pass, both the Eyecare Center and the Surgery Center are…read morewell-staffed with competent staff who are well trained, compassionate and the best teamwork I've ever seen. I've been going there for more than four years and just had 20/20 vision restored by my wonderful surgeon and general ophthalmologist, Dr. R.D. Leavitt. I I have never appreciated going to a specialist, as much as I do when I go to Cascade.

The two front office women (dawn and the Jeanine) are so accommodating! I called looking to get in…read moresame day but not expecting them to be able to see me and to my surprise they worked me in!!!! I had surgery a couple weeks ago with a different surgeon and was having major pain everytime I blinked it felt like sand was in my eye. I had to bring my two little guys, 2yrs & 5yrs old so it was chaotic. The staff gave them both new toys to play with while I was being seen and were so kind. Then I was seen by Dr. Epstein and he was so thorough even tho he wasnt the one who had done my eyelid surgery originally. He did a quick painless procedure with post instruction on how to keep my eyelids healthy and stye free and instantly my eye felt better. I am so grateful for finding this gem! One of the staff members recommended a beautiful park in downtown Ashland and was so wonderful. Great experience. Hope I don't have to go back but recommend everyone using them. Caring, experienced, efficient and kind dream team.

Reminds me of buying a new vehicle, where they go back and forth between the front desk and the…read morebilling department to attempt a "good faith estimate" or just to provide an answer to a question. The billing department was dishonest and misleading about billing during scheduling of my appointment, arriving for my appointment and leaving after my appointment--I asked numerous times and they were deceptive. Prior to the appointment, I told the billing department my insurance would not pay for an eye exam, as I know my insurance well, and they assured me the insurance would pay for the exam but not the refraction. Two weeks after the appointment, I received a bill for the entire service. The Siskiyou Eye Center is a perfect example of what is wrong with healthcare--you are a $$$ to them. Avoid this place, especially with so many other great choices in the Rogue Valley, like Artisan Eyeworks in Ashland or Medical Eye Center in Medford--they are professional and honest about services and billing. If you suspect misconduct in billing by your healthcare provider, you may contact the Oregon Division of Financial Regulation 888-877-4894.

Because there are two Yelp listings for the same practice, I want to begin by pointing out that…read morethis is the same as Dr. Kenneth Loftus' practice. I want to add a full-throated endorsement of Dr. Loftus' abilities and professional manner. I have a long history of being disappointed at the optometrist's because I have a difficult prescription. Even if they get it right, the lenses often come back with issues that make them unusable. This has become especially problematic in the past 15 or so years, with all the new new materials they use to slim down lens thicknesses. I had several visits with Dr. Loftus, both for a new eyeglass prescription and for new contacts. I just received my eyeglasses yesterday and they're PERFECT. It's been a long time since I got good lenses on the first go and I am really enjoying them. Additionally, I'd like to mention that the office staff are competent, efficient and friendly. I opted to bring in my old Dunhill frames for my new lenses. This was not a problem either! The lens makers did a good job - they're not metal frames and could have easily cracked as they're over 30 years old - well... they're just fine too and I am wearing them now. Just like old times. Now I get to look just like I did in the 80s! Well, not really, but I can't blame Dr. Loftus for that. See Dr. Loftus and you will see better!

Friendly, detailed eye exam. Good explanation of what was being done. No pressure to buy glasses.read more

Best Eye Doctor in the Rogue Valley!!! James Adamek is very…read moreprofessional and thorough, I'm confident I got my exact eye prescription. I had been having blurry vision in my left eye and Dr. Amamek kindly explained what Epiretinal Membrane is and not to worry that many people have it. I'll check back in six months to a year to see if it's improved and if my prescription has changed. The staff is also very kind and professional. I wish I had gone to this Eagle Point office a long time ago. Costco eye doctor is not the place for me and everyone I know has had a very bad experience in getting their prescription correct. I highly recommend this Eagle Point Eye Care ten stars.

They charge 2-3x what you would pay anywhere else, and if you're not careful you'll sign their 50%…read morecancellation fee policy. Don't make my mistake, go anywhere else. When I went to make my cancellation they pulled the typical scammer tactics - tried to send me away with a promise to call back, made a show of checking this or that; they knew exactly what the situation was. The 50% I got back was pure profit to them, that's why I took it back, and I got a nicer pair of glasses for less than the money I got back so I still saved money in the end. Con artists rely on your lack of vigilance. Learn from my mistake.

MUST READ... A complete waste of time…read more We ordered NEW LENSES and frames. Somehow, one of their fine PROFESSIONALS forgot to order the NEW LENSES. So, we sat in their waiting area for one hour and thirty minutes anticipating getting the NEW LENSES and frames. To find out... OOOOPS, nobody ordered the NEW LENSES. Three to four weeks without glasses, and now we have to wait longer due to some idiot not doing their job right the first time. So I am sending Eyecare Associates of Southern Oregon TWO GIANT SIZED MIDDLE FINGERS. Here are the scratched lenses that were supposed to be replaced. This place is beyond pathetic

I've been seeing Dr. Mitchell, for years now. Dr. Mitchell, does a thorough job on my eye exam. And…read morethe staff is always a joy to work with.

My husband and I really appreciated the thoroughness and quality of care that this office extended…read more We highly recommend them and will definitely keep them for our future eye care needs.

Dr. Taylor Oberly bought Dr. Kantor's eyecare business from him. As a result, I went to Dr. Oberly…read morefor my new yearly eye test and glasses. He was VERY happy to see me, told me I needed new glasses, that my insurance was good, and then walked me into his glasses room. The woman in the glasses room "helped me" find my glasses, the usual progressives, the usual sunglasses, non-scratch. Imagine my surprise when the total cost was over $1000! Thank GOD for Insurance, right? Well, we send the glasses off, and then find out, that my insurance had frigging lapsed just the month before. My glasses weren't covered, my visit was not covered, and I got $50.00 from the insurance company for going to a company that was NO LONGER COVERED. And their response? Oops? So I was stuck with a pair of WAY overpriced, really crappy glasses.

So I went there last June 2025. I was having trouble with my right eye…read more I was told that my eyes are just imbalanced. Gave me a prescription for glasses, both reading and driving. I had the prescription glasses made only problem was no difference in my right eye vision. This year I went to another eye doctor (Rouge Eye Care) here and was told that I have a larger cataract in that eye!!! He has sent me to a surgeon. Avoid this, Dr. I spent a few hundred on the glasses!

I've been going to this group for years. Last year my wife was diagnosed with a retinal detachment…read moreand they had her go to emergency surgery in Medford and saved her vision. This year I got my prescription there but bought my glasses at eye mart express to save money. My vision was horrible with my new glasses. My glasses made me dizzy and blurry even though the prescription was correct. I went back to the office and had them look at my problem. They spent a half hour looking over my problem and were able correct my problem by adjusting my the angle of the lenses in the frames. Can't say enough good things about this group.

Matt, his wife, and his entire crew are truly classy individuals. There is NOT any better…read moreoptometry center in the Valley: I could run through them as I've been to many, and most have major flaws. Some have gone corporate, some don't have inventory/frame choices, some cater to women and not men only, some have horrible customer service and when you go in they make you feel like you are a burden to them. None of these things apply to Advanced: I have NEVER experienced such great care. Advanced wants to get it right for you and they will--that's their promise and they live up to it. Additionally, they are fun people to work with. I love their extremely broad choice of styles. I've also had some issues with my frames after I totally crushed them when they fell out of my bag, and they were able to fix them on the spot. They also are really great about living up to warranties and getting that sorted in a timely manner. I highly recommend these folks for a great small business in the Valley that gets it right on all levels!

I had an eye appointment scheduled with this office, but it was canceled after the practice decided…read moreto dismiss my entire family. The office informed us that the decision was made after my wife posted an honest review about her experience. I was never given the opportunity to be seen, and my appointment was canceled even though I had done nothing wrong. It was disappointing to have my care affected because a family member shared feedback about her own visit. Canceling an established patient's appointment under these circumstances was frustrating and forced me to start over with another provider, delaying my eye care. I believe patients should be able to leave honest reviews without worrying that they or their family members will lose access to care. Based on my experience, I cannot recommend this practice. Patients deserve to be treated fairly, even when they express concerns or criticism.