I think it's time to do a review for this pet salon. My toy poodle, who happens to have the same…read morename as this salon, has been coming here for over a year now. The place is very clean. The owner/groomer is very personable. My baby loves him haha. He does a good job everytime. He follows instructions. You may bring a picture of the kind of cut you want for your fur baby and he will try his best to copy it. The salon also sells pet clothes and they're reasonably priced. Overall my baby and myself have a very good experience at this place. I highly recommend.

I brought my old Ragdoll cat there. Her hair had gotten thoroughly matted over the years. It was a…read moretough job but they handled it with care and finess. Highly recommended?

Super friendly staff! Love this place even though we live in Richmond we drove out here just to get…read moregreat friendly service! We had been dog sitting and had to get a few snacks & dog food ready when " Toto" comes to stay over! I am so glad the staffs are so ready to help out and give us suggestions! By the way, Toto approves all your suggestions ( his bowl was super clean after each meal )

This is such an amazing place to shop! Always filled with friendly faces that are eager to help you…read morein anyway they can. Tonnes of great things to choose from and they are happy to order in anything if and whenever possible. Samples are always happily given when you want to try anything in advance, great rewards program, even collect airmiles and they have a great return policy. Highly recommend as staff are knowledgeable and everything is of the highest quality! Perfect for pet owners looking for high quality at approachable prices.

CLOSED This place…read morewas great but they've closed their Burnaby doors I'm hopeful that they will reopen under a new name. Dana their groomer was fantastic! Thanks for everything!

We took our puppy here about 2 weeks ago to get a cut. We had picked him up and thought all was…read moregood, but when we gave him a bath the tips of his ears started to bleed. Upon closer look at his ears we noticed that they had both been clipped. The groomer failed to even mention this to us!!! We won't be going back her and I suggest you don't either.

DO NOT take your dog to this place they are extremely unprofessional and there is zero transparency…read morearound pricing. The grooming service takes the entire day even when they say it shouldn't take very long. Truly terrible service and it's not worth half the price of what they charge. They treat customers so poorly that it really makes me wonder how they treat the animals. Truly an awful place do not go.

We were visiting for the weekend and had an event and our dog couldn't attend. Called them and they…read morewere so friendly and gave us a spot to drop her off. The prices were good not overpriced.

This hospital is overpriced. Its NOT an SPCA hospital - that is located in Vancouver. I telephoned…read moreto pickup flea medication for my dog and was told they will only sell me the over the counter topical medication (the kind you apply to the neck) if I also pay $$ for an appointment/visit. Whaaat? Check other Burnaby vets my friends.

I am highly disapointed at this hospital. After they wrote me two e-mail giving me a date for my…read moredog's senior check up, I call to confirm the date and they give me a 10:20 appointed for the day they sent to me in two different e-mails. . I arrived earlier to the appoitment and after waiting more than 1/2 hour they told me that I do not have an appoitment. I believe this is highly unprofessional, especially because I travel all the way from Powell River. I cannot believe how uncompetent this hospital is. all they want is your money. I do not recomend this hospital to anyone.

I've been using City Pooch for my two shuitzu/poodles for the last 7 months and have had nothing…read morebut positive experiences each time. The first time I brought my girls here the groomer noticed that their dew claws hadn't been cut at all. They were almost grown in a complete circle, which would have started stabbing into their pads. The last groomer we had (Pet Smart Marine Way), which we'd been using since April (8 months), hadn't even noticed they HAD dew claws!!! She told me that most small dogs have the dew claws removed when they are puppies but she always checks, just in case, and thank goodness! Every time I bring my girls in I know they are in excellent hands. She clearly adores dogs and treats every animal as if they are her own. She is extremely flexible with your schedule and always lets me leave both of my girls there, even if only one is being groomed, as they don't like to be separated. My dogs always look fabulous when they leave City Pooch Dog Spa and are always very relaxed and happy. I've never found any cuts or bald spots on my girls, even though one is very wiggly. I love my little dogs more than anything and I completely trust this groomer. Not only is she gentle, patient and calm with my dogs, she's the same with me. I highly recommend them and suggest taking the previous review with a grain of salt. Mistakes can be made, it happens to everyone but I would never hold this against this groomer. I have never had any problems, big or small. BTW, her prices are extremely competitive. Definitely worth every penny.

If "No" star is an option, I'd choose it! Warning! Do Not go here!…read more I took my pom in for a pre-booked grooming appt. On the day of, she seemed surprised and can't find my appointment. Then, I specifically gave her instruction on how much I want her to cut (Poms can't get their under coat cut regularly or it will harm their coat and skin). She said ok. 3 hrs later, she forgot - like the 1st time to trim his whiskers, no bandana Again, and she practically shaved my dog! I was not pleased and got even more upset with her mouthful of excuses: "Most owners prefer to have their poms cut short.... it's in style....I thought that's what you wanted...blah blah blah...". She dared to charge me for it and said: "I used a shaver so you don't have to pay so much vs using scissors!" This didn't sit well with me. I called back the next day. Asked her how dare she gave the wrong cut, ruined my dog's coat, potentially not having it grow back properly... I asked if she knew what would happen if she cut into a pom's bottom coat. She said of course! Then I asked why did she do it??!! Her excuse again was "Most owners like their poms short...". I was not impressed: "Excuse me! I gave you instructions, didn't I? And just because other owners like it, it doesn't mean you could go against my instructions and do it the way you "'assumed" should be done! You've got my phone #, why didn't' you call?..." She offered 2 tidy-ups to compensate and reassured me that my dog will have no problem even when I told her it took me months of constant brushing and massage to get his patches of fur to grow back. She insisted it will be ok. 3 months later, as expected, my dog's fur had patches that were not growing out. I called her back to advise of condition. She said she offered to give him unlimited baths until his fur grows back to normal (she offered 2 tidy-ups before). I asked why she dared to charge me for a screw up. She said: "why didn't you tell me on that day? I wouldn't have charged you?!" Ok, so it was my own responsibility and not something that a responsible business person would offer even when they are at fault! The next day, I went in to get the refund and showed her the result of her shaving my dog. She kept brushing me off by saying,"it's growing back, it's growing back...". when it's obvious that there were patches that didn't grown! This time she had another excuse of why she shaved him. It was because she got mixed up wither another customer's dog. I asked if she's still going to offer the baths. She said: "No, it's either one or the other. I've given you your refund and that's it!". Seriously, a refund doesn't compensate for damages! I will never, ever, go back to such business with poor practices, lots of excuses, irresponsible, bad management and doesn't care attitude!

I brought in my 4 month old large breed dog based on the other good reviews and I'm really glad I…read moredid. I was nervous leaving my pup as this was his first groom and he's been really mouthy due to teething. The nice lady working assured me that she, and he, (my dog) would be fine and to come back at 3. When I got there I found my puppy looking fluffy, super cute and running around playing with the other dogs. He was happy and so was I. Prices were reasonable and the people working are super nice. I will definitely recommend and bring my dog back for his next groom.

Price was great and it was super easy to book an appointment but the door was fenced up and there…read morewere tons of dogs running around jumping on me for my dog and she looked at me like I was lost and said "this is a dog salon" I'm like ya....... I have an appointment asked for a teddy hear cut. They took 4 hours and her hair was so round like she had a cone on her head everyone of my family and friends joked about it. Over all customer was HORRIBLE they are very rude but price was good 50 for hair cut groom nail cut etc and everything was included in the service but all I can say is i felt uncomfortable to leave her alone with them as they were rude and kinda rough with the dogs

The reviews speak for their self. Bruno THE FRENCH BULLDOG…read morelot, and very good reviews so I decided to give them a shot. 10 star

I'm glad that I found this place where I can trust my dog is handled with love in gentle hands…read more been coming here for about a year and even though I have to drive a bit and cross the bridge, its worth it. My dog is happy and clean so that says all. Serene seems to be a nice, caring and trustworthy person. I only book with her even though I have to wait.

Best groomer my poodle has ever been to. By far the absolute best cuts ever. I'm super picky.read more

This salon currently has a 5star rating on google. I've taken my dog there a few times for grooming…read moreand they were pretty good. Minus caging the dogs for blow drying. With recent staff changes, yesterday will definitely be my last visit. Two of my dogs nails were clipped to the point where they bled. The owner tried to explain it as sensitivity for over grown nails. My dog can't speak and clearly by her mood yesterday she was in pain. Clearly, the owner did not give a craabout my feedback. Also I came in 15mins before the 2 and half hour quote for grooming and noticed my dog in a muzzle. My dog goes regularly for grooming and this was a first for her. She doesn't even get muzzled at the vet. Not sure what's happening with this business but your service is going downhill with your staffing changes. Rest assure with the owner not giving a crap I will be letting our doggy group know about my experience. We've been strong supporters of your business.