Service was great, very welcoming and although selection wasn't too great because they haven't…read morerestocked yet. However they still helped me see a pair that would fit me and the value is great. They also offer free hemming and my friend got a great shirt from here. Guys working there were very nice. Would go again.

Denim is in the details at Naked and Famous and I was floored by the customer service Sunday…read more Found just a short walk from Canal station off Broadway lies the only Naked & Famous store. Period. Despite the brand being carried in countless retailers for over a decade, this is it and worth a visit for the "Fade Wall", dressing rooms (4) and flooring alone. You'll have to trust me here....  The center of the store is like a Lazy Susan complete with their latest/greatest on display. It really provides you the opportunity to not only see what's new but feel. In some cases, smell - Scratch n' Sniff baby! It can be overwhelming as no two pairs are alike so take your time. Having been a long time N&F customer, this was the first opportunity I'd ever had to try on such a huge selection of denim styles and fits without dealing with returns. Furthermore, I could check out the much slept-on shirting, hoodies and t-shirts I hadn't seen at other retailers. Strongly encouraged IMO.  Sales Associate Shane was patient and clearly knowledgeable. I could not be more appreciative for his time. He answered ALL my questions and BS'd while juggling hemming and other customers. Give the man a raise!  While I ended up having to order online due to being sold out (sizing), I could not have made the best purchase without Shane's guidance and recommendations. Much appreciated. I look forward to returning trips and hopefully grabbing a pair of their NYC store exclusive when the restock drops.

My husband got scam for unfamiliar website and one of the pictures they used was one of Schott…read moreleather jackets. I helped him out with dispute and also doing research about the real one. I found out that Schott has a retail store in New York City, so I took him there this time even they have an online website, but we weren't sure what size will fit him. Nowadays, people mostly shopping online even you can return or exchange the good, but it will take time and sometime the new size you get still not the fit on your body. So in my opinion, a retail store still necessary. You can see and feel the real product especially if that product is expensive before you make a purchase. My husband did try on the coat and found the size that fit him. We made a purchase and he had been wearing his new coat every day since.

This was my first time visiting this new location. The store used to be on Orchard St. near all…read morethe other leather stores. The old location was a bit cramped and dark inside. This new location, on Howard St., is such a refreshing change ! It's well lit, lots of space so all the jackets, shirts and other items stand out. Rather than cramped on a few clothes racks. The staff was very friendly, and loved talking about leather.

FIRE OR RETRAIN YOUR SECURITY GUARD…read more My boyfriend and I stopped by this store with one goal in mind: buy a couple of tshirts that only this store has. We ring the doorbell, as the sign says, and out comes the security guard who says the store is at capacity. My boyfriend looks over his shoulder and says there's only 5 people inside. To which the security guard replies "do you understand how shopping works?" ....... Um yes we do.... That's why we are trying to visit this store to buy a shirt....from a clothing store? He finally lets us in after someone leaves. The store now has 6 people total. We enter and immediately my boyfriend sees the shirts that he planned to buy. The shirts are in a plastic sleeve and he is only touching the fabric. He's not taking the shirt outside. The security guard comes over and tells him if he needs help. To which my boyfriend responses "no, I just wanted to know how the shirt felt". The security guard then says he can't take the shirt out of the packaging and my boyfriend responds "yeah I'm not." The security guard then calls a staff member to help my boyfriend out. Remember, this is a SECURITY GUARD. He's occupation and attention should be on managing the front door. We then speak with the staff and my boyfriend's asks for a size L and they say they only have a size M but he can try it on. And then proceeds to walk us to the back of the store and tell us to stand in line. My boyfriend and I are midway through the store and we are contemplating if we should wait in line. I'm not exaggerating when I say the security guard leaves his station and comes straight to boyfriend and then proceeds to tell him he can't be at the back of the store because they are at capacity. There's 4 people in the back! My boyfriend explains the staff brought us here and said to stand in line for the fitting room. The security guard then speaks over my boyfriends, says we can't be here and belittles him. Another staff member gets involved trying to deescalate the situation and says he's sorry. The security guard should have informed the staff if there was a policy in place. I sincerely ask him if this is a normal experience to be followed and harassed by a security guard? My boyfriend tells the security guard that he made shopping here very unpleasant. I cannot express enough to not come here. If you are looking to browse, or with any intention of buying, go somewhere else.

Pretty silly business to have doors lock and hand written signs saying to ring the doors, but when…read moreyou ring the doorbell the worker that you can clearly see at the cash register chilling does nothing and the doors just stay locked. Inside does look nice but I never got to go in as the doors never unlocked and no one decided to let me in.

I've been following this brand for a while and finally found a chance to come in the store. I had a…read moregreat experience working with one of the employees who helped me try on some staple pieces such as their Work jacket and Frontier Jackets. She helped greatly with feedback on sizing and fit. I ended up copping the Frontier Jacket in Vintage Denim wash and extremely quality and fit. I will be back to grab one of their Frontier jackets.

The black sale associates so rude if you don't like working with people, maybe you should quit and…read moresave us all and the owner of this brand the poor costumer service you give.

New location on Mulberry is a bit smaller space compared to their spot on Greene Street, but the…read moreshopping experience and displays are more easy to focus on given how many selections are within your peripheral. All COVID protocols are properly enforced and the fitting rooms are the most clean and well lit for any apparel store I have ever shopped in. ONS still rules. Side note: This is the new location and is not closed.

What a find - shopped there for my nephews today and found great items at a reasonable price…read more Definitely worth the money. The staff was so helpful in helping me make the selection; showing me lots of options. Will definitely be back!

I was really looking forward to shopping at Descendant of Thieves and purchasing a few items for my…read moreboyfriend. Unfortunately their advertised hours on google /yelp are not accurate The listed hours say open Sunday 11 am -7 pm arrived 11:09 on Sunday and they are firmly closed. I stayed until 11:15 and no one opened- gate shut, doors closed, lights off, no one home, trip wasted :(

Foday is such a special human and created such an incredible experience for us. Obviously beautiful…read morestore but he really made it memorable & made me want to come back here every time I'm in NYC. And the suspicious package was an absolute blast of a purchase!

Found this brand online for some fashionable yoga/sports clothing brands other than Lululemon, etc…read more and came across Alternative. There are a lot of great basics for workout apparel for both men and women, including some bags and jewelry. So far the clothing material seem like they are made of high quality fabrics and the fit is great for working out and even as casual wear. Because there weren't too many customers, it was easier for me to get some assistance from the employees whom were very attentive and courteous. In case of a wait, there are a few stools to sit on because there are only two fitting rooms available. Definitely worth a look if you're looking for top quality work out apparel from NYC/LA.

Just discovered this store yesterday while walking around the neighborhood and was enticed in by…read morethe sale on sale (extra 25% off sale items). They have a good selection of loungewear as well as some regular clothing. I scored a pair of AGOLDE jeans that were originally $135 for $25. The sales associate also gave me a coupon code for 40% off my next online order.

They selectively screen their online reviews. Their updated version of the leather jackets are…read moreabsolutely terrible. Quality has greatly declined and you can tell they are cutting corners. The original i got was perfect no clue why they changed the make of it. I left a review 2x and they refuse to put it up on tje website. Wondering how many others are screened out. Follow up: they refuse to put the review up stating it's false or misleading, it's not it is literally my review of the jacket. So they just ensure bad reviews are Left out to entice people to buy. Low low integrity company

I've been buying from them for a decade. Sadly, they are not what they used to be. The quality of…read morethe clothes is significantly worse than before. I tried returning three new chinos that were new and unwashed, but they refused to give me my money back. I'm done buying from them. I heard that Peter Manning sold his part of the business, which helps explain the decline of the business. Stay away, please trust me.