Went there on the weekend with a couple friends and the service and people were very respectful and…read morefriendly, they helped me get all the things I needed and gear up to paintball, I been going to this location for a very long time now and I think this place is the best place to paintball from all the locations I been at.

My family and I have been playing paintball on a monthly basis here for over 2 years and cannot…read morepraise them enough. Mike and April are awesome, the refs are cool and the players we've met have been great. Their prices are unmatched for monthly memberships and paintballs but you can bring your own equipment and paint. We travel all the way from LA to get our fill and have no complaints. Can't wait to go back when the weather cools but we've even played through triple digit weather. Best bang for your buck & great service, hands down. See y'all soon!!

We had such a great time. I loved that they're big on safety. My boys had a blast. Can't wait to go…read moreback. Thanks much to Tony Balian for an awesome experience.

Great fun. Perfect for a day out with friends. The service…read moreis awesome. They helped me service my marker too. Staff is friendly and knowledgeable. Always giving tips. Shout out to Tony the supervisor went out of his way to help us out.

Stay Away from this business . You've been warned. Mike has…read moresome serious Shady business practices. I was warned by others, I didn't listen now I'm 1 gun short. Today 1/7/24, I was going to pick up my HPA fully upgrade AK only to find out that it's missing, also my redline regulator for Daytona and a aeg battery. The explanation Mike gave me is that if a job he worked on has been there for over at least a couple years, he discards/boneyards it after making multiple attempts to contact owner. First, this was never disclosed to me when I brought in 4 items for repairs, he "victims blames" me by laying the fault on me for leaving the gun too long. The person who told me not to go to him says he takes his time with the repairs, I was in the impression that this is normal and same reason I haven't heard from them. Airsoft was in a hiatus since Warped OPs burned down 18 months ago, I get his point but I'm not unreasonable, I was expecting to pay storage fee or whatever he wants to charge me for that. There was never an attempt to contact me about my items, I never changed my number and have the same number for years and I work in healthcare working with multiple health care professionals. I simply don't miss phone calls. The job is not over 2 years ago, see tag, he keeps on changing on how long he keeps an item in storage, started from 6 years and worked his way down to 2 years. Lastly, the only item I got back today is my krytac drum mag that he deems "beyond repair". Mike's reasoning is extremely faulty because of all the items, the drum mag would be the perfect candidate for trash/boneyard. He claims that once his shop contacts the owner, they right something behind the back of the tag. Mine is blank. I wouldn't be surprised if Mike sold my items. It just doesn't make sense to throw the "repaired" items and keep the boneyard ones, plus it's a quick sell. Stay away, do yourself a favor. Learn from my mistake, this guy is a scum and this is the confirmation.i

Brought many of my AEG's to them, they are really knowledgeable about what they do. Definitely…read morerecommend them for maintenance and modifications. They also do 3d printing for airsoft related stuff. I haven't used them for that yet, but we are going to be doing some work on my m4 stock soon.

I like sports stores. Big 5 is the cheaper version of all the other big time department stores…read more Trust their sales because it's really cheaper. I didn't have any hard time finding what I needed when I got to this place. The guy greeted me and showed me immediately where to find the goggles section. Lady cashier was fast and personable. I was out in 10 minutes.

I visited this store on two separate occasions this week and the staff experience felt inconsistent…read moreoverall. A couple of employees were friendly and helpful, but other interactions felt cold and unwelcoming. The overall atmosphere seemed somewhat tense, and communication between staff did not appear very coordinated. When management assistance was needed, they were called from the office and the interaction came across as disengaged and not very approachable. I've generally had much better experiences at the Burbank location, where the staff has usually felt more welcoming and organized.

Great staff and service when I visited yesterday. I have a couple friends who have the Byrna LE and…read morethat got me interested. Thankfully the store is a 15min drive so I walked in and checked them out. Joseph was the person who helped me. As a newbie, Joseph walked through everything: I was able to go to the back and use the range and demo the Byrna SD; he then ran me through how everything works, tips/tricks etc. He did a great job, and I highly recommend the staff and store! I walked away with a Bryna LE and a few accessories as well. Thanks!

They lost my $400 launcher that I sent in for repair and put the sole responsibility on me saying…read morethat it is my fault to not know the name of employee who has received my product. While I have never had trouble with them until now and had absolutely no problem with their customer service, conversation with Kevin changed my thoughts completely.

Good selection, had what i needed so its ok in my book. Guy at the gun counter was helpful.read more

This store location seemed pretty huge in comparison to a few of the other tons of stores that I…read morehave been to in So Cal and WA. But then again, it may be because I'm basing that on how much product I felt they had in their store. The workers were friendly. The store was clean. The store is also very organized so that was lovely. The only thing that I didn't know was that the store closed at 9PM instead of 10PM. I came in with my hubby looking for some last minute board shorts and luckily we were in and out in a heart beat. I appreciate all the employees that were so helpful and knew exactly where I needed to be to find what I was looking for. Good experience!

I like this location, but not the parking lot. It's next to an auto parts store so it's always…read morecrammed with people working on their car or just flat out poorly parked taking up multiple spots. With that said, once inside, they do a great job of stocking as much as possible given that this is a slightly smaller Big 5 location than others. I always make a point of coming to this location first because chances are checkout lines will be shorter and then if they don't have what I'm looking for I go up the street to the Granada Hills location. Staff here is also very friendly. They tend to only be at the register and aren't wandering around the store a ton, but I've also never really needed help finding things as the store is very well laid out and intuitive. Prices are fine. Nothing amazing, but they're better priced than other big box sporting good store chains so, once again, this is always our first stop for gear for our 3 growing kids & their youth sports gear. If you give them your email you'll get a weekly email with some good deals that often are catered to whatever sport season is about to start as well which I greatly appreciate. If not, chances are you'll get a coupon in the mail for 20% off or $5 off a purchase of $20 or more. So always keep an eye out for one of those if you know you are going to need to buy anything.

The staff here was so quick to help me out!!! I walked in and I was in a hurry so I asked them a…read morequestion on if they had something I needed and where to find it. I was quickly directed to go towards the right corner with the glass counter. She walkied to get assistance from another staff, and the next lady showed up and immediately knew which type of the product I needed was best for my needs!! She was super friendly and helpful and also answered the questions we asked. I really appreciate her showing how to use it too. The prices over here at Big 5 and their products are always well worth it in my opinion. I really appreciate the lady behind the counter and the cashier Beth for also assisting me!! This shop had me go in and out quickly with the product I needed!! I reccommend this spot for when you're in a pinch for any supplies!!

While other staff were accommodating and welcoming, after being asked by Mikey (who was very kind)…read moreif we "needed any help" we were, what I can only describe as accosted, by who I presume is the manager of the establishment (tucked in dress shirt, older, noticeably hiding agitation) He burst through the a door behind us and barely hiding his suspicion, in a stern tone said "do you guys need any help?" at us after we were attempting to realign a product we knocked over. Mind you, we were carrying product that we purchased shortly after but for whatever reason this gentleman found it necessary to march out and essentially throw a thinly veiled accusation at us. It's very clear he thought we were attempting to shoplift and without valid reason. I implore that this person do better in the future. I won't be returning to this store and will be telling others about my experience here.

Sadly we came to Big 5 to purchase some fishing supplies. While they do have a fishing equipment…read moredepartment, the inventory was very low. They did not have any leadcore line and had very limited choices of needle fish. We are right in the middle of fishing season and it would be nice to see a sporting good's store with a decent amount of inventory. The sales associate in the front of the store greeted us when we arrived and wished us a good day. This store is located in a large shopping center with plenty of parking even though it is a busy parking lot.

I'm really not sure why there are so many 1 star reviews on here claiming that the customer service…read moreis horrible. We've always had a fantastic experience here and the employees are always friendly and helpful. Yes, they often do not have a ton roaming around to help (not that they don't want to, but I just feel like they're often understaffed) but if you go up to the checkout counter to ask a question or request assistance, they will help you out immediately and with a smile. The store is also a large location and inventory is great. This location is a bit out of the way for us and further than other Big 5 locations, but we always know that they are going to have anything we need. The store is also well laid out so you can easily find what you need quickly. It's never messy when we go, despite what other people say on here, and it's just an all around good shopping experience. Honestly, if they were able to staff up a bit to have a few more employees roaming the floor outside of the shoe department, I would give this location 5 stars. Maybe I've been lucky on the dozen or so times I've been here, but I see no reason to complain about this location at all.

As soon as I walked in, I was effectively directed, guided and advised. I wanted a new BB gun and…read morestopped at Turners first because I figured a firearms dealer would also have great BB guns. As it turned out, Big 5 had a far more impressive and comprehensive inventory beyond my expectations. Buying too many things quickly became a concern for me. The best part about my visit was Brenda's knowledgeable and effective assistance. Brenda answered my questions with ease, clear familiarity and confidence. It was impressive. I left with a BB gun that is a replica of the Glock 19X--which I didn't even know was available. I am very happy with my purchase. 5 stars.