This review is based on two different car repairs I had done in the past few months. Both cars came…read moreback looking great from their repair, but there were aspects of Fix Auto's customer service that need major improvement. My first car repair went well, until about a week later when we realized that the front license plate was missing. Apparently someone at Fix Auto threw it away instead of putting it back on the car. Tony, the manager, promised to reimburse me for the cost of replacing the license plate. That's all well and good, but it was still an avoidable inconvenience to take the car to the DOL, pay the $75 for new plates (since WA does not replace a single plate), take the receipt back to Fix Auto, and wait 2 weeks to be reimbursed by the company. My second car repair went downhill from there. When I received the estimate, I asked the estimator how long the repair would take. She told me it would be about 4 days, so I carefully planned my schedule to find a week when I could be without my car for that long. When I brought the car in on Monday afternoon (for work to start on Tuesday), I double-checked that the car would be done on Friday. The woman checking me in told me it would take a full week, which meant I wouldn't get my car back until the following Tuesday. I was flustered because all my careful planning was useless, so I told her I would have to return home, rearrange my calendar again to find a full week I could be without my car, and make a new appointment with Fix Auto. I was emotional and shaking, and I wasn't as polite as I would normally be ... but I didn't overstep any boundaries. Tony came out from the back and asked me if they were failing to satisfy me. I said something along the lines of "Yes, sort of, but it's OK because I will bring my car back when I can figure out my schedule." At that point Tony said, "That's if we ALLOW you to come back here." I was shocked at his behavior; instead of de-escalating the situation he deliberately inflamed it. If one of my employees had reacted in that way to an emotional customer, I would have pulled them aside for some individual coaching on how to best approach this type of situation. I ended up leaving my car there although Tony further stated that no one at Fix Auto would ever provide a completion date to their work ahead of time. I've taken cars to various auto repair shops over the years, and never have I visited a place that DIDN'T provide an idea of when the repair would be done. I was worried about some sort of retaliation, so I called the next day to apologize for my emotional behavior, although I fully believe that Tony was equally at fault for our verbal exchange. He never apologized, but instead said to just forget about it. The end result was that my car repair was finished by noon on Wednesday, only a day and a half after I dropped it off. What was the point of all Tony's posturing and getting me upset about nothing? It left a bad taste in my mouth about this business. Perhaps they have so much business that they don't need to care about their customers; at least, it sure seems that way. Interestingly, I called the number Victoria provided in her reply and they said there was no one there by that name.

I moved to the area due to work from sunny California to rainy and snowy Washington. I felt that I…read morewas prepared for the change in environment, however it turns out that my vehicle was not! I recently visited Fix Auto Silverdale and had an exceptional experience from start to finish. The customer service was top-notch, with staff members who were not only knowledgeable but also genuinely friendly and eager to assist. The cleanliness of the shop was remarkable, creating a pleasant and inviting atmosphere. What truly stood out to me was their commitment to honesty and transparency. Unlike many other shops, they don't try to up-sell or up-charge you for unnecessary items or services. This level of integrity is truly commendable and sets them apart from the rest. Overall, my experience at Fix Auto Silverdale was nothing short of fantastic. I highly recommend it to anyone looking for a positive shopping experience with excellent customer service, friendly staff, impeccable cleanliness, and fair pricing. Five stars without a doubt!

So I moved to the area and I was looking to restore my 1967 Camaro. I found this company and…read morethey're like that hidden gem in a community. Great service, ,trustworthy, reliable and honest. They did an amazing job doing a complete ground up restore on the paint and trim for my Camaro. So it doesn't surprise anybody that the minute I had a car accident on my 2018 Honda pilot that I called them up sure enough they fixed everything timely and cost effectively and kept me updated along the way. There was a little problem afterwards they told me to bring it on in and check it. It might've had nothing to do with the car accident but they were kind enough to quickly fix it just in case, it might've been with a trim section, I can't tell you how happy I am with their service. I refer everybody I know to them.

I have had good work done here on many occasions and my last service was just as good as my first…read more I will continue coming here for my auto body needs

Couldn't have been a worse experience dealing with them. They shipped me damaged boxes and…read moreobviously used parts; they blamed UPS and blamed Teraflex, but took no accountability. It's quite alarming that the owner is such a combative person, too. I had two shipments with 3 different parts; two arrived clearly used and with damaged boxes. I tried to call; their customer service agent was "too busy on another line" was what I was literally told, and was told I'd get a call back. I never did. Their customer service took 3 days to respond to emails, so I did a chargeback. They falsely advertised new goods for sale and sold me very obviously used goods for a premium. I'm under no obligation to appease them or work with them. They did a "return to sender" on my package that was set to arrive the day they did the chargeback. They're scammers through and through.

Ordered a Flatlink from Northridge 4x4, it was missing the snap ring. Contacted their customer…read moreservice via email, and they went above and beyond to make sure I was heard and spent a lot of time updating me on getting me the snap ring delivered, even though it was such a minor part. Thank you Samantha S. with their customer service! They were polite and courteous. Will order again from them.

I was told to come back for items to be fixed that wasn't completed when they had my car. By the…read morelook of the place on the inside........it looks like they are closed for good!

Would absolutely recommend. They did a great job at a fraction of the price I got quoted by…read moreSeattle body shops. I don't know why people say they had bad customer service, everyone was great, honest and hard working.

They were amazing - I would absolutely recommend. The customer service was excellent. Everyone was…read morepersonable and polite, an absolute pleasure to work with. I had some off-the-wall requests and they were taken care of quickly. They understood my needs and constraints and were more than willing to work with me to get exactly what I needed. I will absolutely be coming back here.

Fix Auto Poulsbo does super work and customer service is impeccable. They take the worries and…read moreconcern away that makes your experience less stressful.

Never have I encountered a professional so dedicated and thorough. Quinn arrived on time in the…read moremorning and worked tirelessly until every nook and cranny inside was spotless, and the exterior was shining. The car looks brand spanking new! The inside is absolutely pristine. On the outside, a bunch of surface scratches were removed via paint correction before a ceramic coating was applied. It looks really great. I will no doubt use Illustrious Shine for our other car + all future details. Thanks Quinn!

Whoa!! Quinns attention to detail,went above and beyond...my car looks like the day i bought it…read more Inside had that new car,look and smell. Perfectionism was almost overkill.Mobile detailing is such a convenience. Ive used many detailing services,and this is exactly what i was looking for. This is definitely my go-to guy,for family and friends. Beautifully done quinn!!! Your work ethic is such an admirable trait!!

Mike is a stand up guy. He is a straight shooter and is a great mentor to his employees. He had…read moremold removed from my truck and they really went through the cab with a fine tooth comb and wiped everything clean. I have had other detailers do so much less for double his price so Mike's business is of exceptional value. Upon final inspection he found a few missed spots and he coached his employees very well.