Ordered a Flatlink from Northridge 4x4, it was missing the snap ring. Contacted their customer service via email, and they went above and beyond to make sure I was heard and spent a lot of time updating me on getting me the snap ring delivered, even though it was such a minor part. Thank you Samantha S. with their customer service! They were polite and courteous. Will order again from them. read more

Couldn't have been a worse experience dealing with them. They shipped me damaged boxes and obviously used parts; they blamed UPS and blamed Teraflex, but took no accountability. It's quite alarming that the owner is such a combative person, too. I had two shipments with 3 different parts; two arrived clearly used and with damaged boxes. I tried to call; their customer service agent was "too busy on another line" was what I was literally told, and was told I'd get a call back. I never did. Their customer service took 3 days to respond to emails, so I did a chargeback. They falsely advertised new goods for sale and sold me very obviously used goods for a premium. I'm under no obligation to appease them or work with them. They did a "return to sender" on my package that was set to arrive the day they did the chargeback. They're scammers through and through. read more

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Customer service is horrible. Called their number twice and left two messages after a purchase, and used their live chat messaging system... With no response to any of the three contacts. Will never give them another dollar of my money. read more

Scammers ---I would have done 0 stars-- Northridge has a return scam Employees at the warehouse and HR refuse to do anything Claiming a part is damaged Claiming they called So since nobody answered they tell people that we had to destroy the part lol Meaning an employee kept it !! U get nothing Be very very careful read more

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They refuse to honor advertised prices. Numerous times I've attempted to order parts from here and have been refused because they said they had a "pricing error." read more

Although I initially ran into issues with UPS and Dahrien made a simple mistake of canceling the wrong item, he definitely came through and fixed everything! I couldn't be more satisfied with their services!! To be honest, I've ordered from NR4X4 for many years and this was the first time I ever ran into issues. I am still waiting on 2 refunds, but so far I am extremely happy with how the team at NR4X4 handled this situation. THANK YOU!!! read more

I placed an order for Motul products and was happy with Northridge 4X4. They have the best prices around. I live in Missouri and received the items in less than a week. They acknowledged my order right away and sent me a detailed invoice as well. I've ordered lubricant products for many years from many different companies. This was packaged the very best of any of them, including orders from Amsoil, Amazon, and others. I'm sold on being a regular customer now. - Mark P., Springfield MO read more

Pathetic customer service. Didn't ship when stated, seemed out of stock. They buy from others not sure they really make anything. no communication and when customer service did respond they couldn't get a good of the manufacturer. Worthless read more

Have used Nothridge on past Jeep builds. Never again. Return process is seriously flawed. Well maybe not for them it's a money maker. If you return something better take photos of the parts before you return it and be prepared for them to try and say it was used. Then be prepared to challenge the decision and they will probably agree with you if you have not used it but what a waste of time and energy. Then after your frustrated emailing back and forth they hit you for a return fee and you pay for the shipping both ways. Depending on the price of the parts you could be into the cost by 50% or more in restock fees and shipping. Just way too complicated and takes way too much effort to do business with them. read more

Tried several times, but I'm done dealing with them. They have a price guarantee that they will beat any price by 10%. I have on tried 3 separate times to take advantage of this policy only to be told that they will only match it, but can't beat it. I feel they shouldn't be advertising a policy that they have no intention of honoring. On the last instance I asked the CS rep why I should buy from them instead of the other company if they won't beat their price and he got snippy with me. There are PLENTY of other retailers that offer everything they do, so I will give them my business instead. read more

Ordered some parts from them about a month ago. I needed to return some of the items and here I am a month later and no refund but they've had the parts for 2 weeks now. Customer service could also use a lot of help. read more

First time I ever order anything from them, it took a week for them to ship it, claiming this: Marcell W. says: There may have been a error in my system that was preventing it from shipping. Looks like that has been cleared and you should finally see tracking tonight Which I translate to: we only now processed your order because you contacted us about it. I know exactly where this shop is as I used to live in Silverdale and Belfair, and figured I would give them a shot now that I own a Jeep. I ordered/paid on September 13, 2024 at around 8am. I contacted them today (Sept. 19th, 2024) Their website FAQ states: Q. Do you ship same day? A. Orders received before 12:00 (Noon) Pacific Time will ship the same business day on in-stock items. https://www.northridge4x4.com/pages/faqs#:~:text=Our%20system%20sends%20that%20order%20immediately%20to%20ship.,by%20emailing%20customerservice%40northridge4x4.com%20to%20have%20the%20item%20returned. I will be deleting my account with them as soon as I receive my order. NEVER AGAIN. read more

Purchased a Baxter Oil Adapter for a Wrangler. I decided I did not want to install the item but had assembled the Schrader valve on the side of the adapter and lubed the threads of the adapter as directed in the instructions. A very knowledgable friend arrived and we discussed why NOT to install this item on a Jeep. I attempted to request an RMA and I was advised that they would not accept a return and to sell the item locally. I had been warned by several folks here in my area NOT to do business with this company. I should have listened. I think it's unreasonable to declare this item as "used" and not returnable because a part was assembled. I agree with another poster..."scammers, Northridge has a return scam". I would call that as spot on. What companies dont realize, (and maybe dont even care about) is that word of mouth goes a long way. Americans have a choice in where they spend their money and when they get screwed, they have a tendency to run their mouths....everywhere they can. So Northridge? You earned this one. Tip for you...customer service will burn you or make you a hero. It's clear you could care less so go buy a big tub of ointment. read more

STAY AWAY FROM THIS COMPANY, I will give them negative star if I could. On March 19th bought a set of 2.5" rock krawler springs for my jeep wrangler, after install, it gave me a 4.5" of lift which is the double of what it was advertised, after connecting them, they refused to take the item back because it was already installed, I opened a case with PayPal, it took nearly 2 months for the case to resolve and they decided to accept the return for full refund once they receive the item back if I ship it on my dime. So I shipped it back, costed me a $177 to ship, they received the item on April 25th, and today it's May 6th and I'm still waiting on my refund I will never ever buy anything from these clowns nor from Rock krawler. Horrible horrible people. read more

Horrible company - please beware from ordering from them. Had spoken to one of their sales reps to order a steer kit for a JK and was sent a JL part instead. Mistake on their part for sending out the wrong part right? Well they still charged me a 30% restocking fee even though it was their mistake. When I was processing the return, their customer services was extremely rude and pretty much didn't want to deal with me since I was upset about THEIR mistake. Unprofessional and extremely disappointing. Take your business elsewhere. read more

Upgraded to a new 2020 Jeep Gladiator and had the shop do my lift & wheel/tire install. This is my 2nd lift with this team and like before it was a great experience. The team did the lift, tires and rims and steering stabilizer for me in a half day install. Install prices are fair and these guys know Jeeps. I also purchased a programmer that they calibrated for me, and finished the job with a full alignment. Bringing it back for some new 4.88 gears to be installed. Install schedules can be a few months out, so if you want them to install your stuff make sure to plan ahead. read more

Northridge4x4 - Body Shops Near Me - Silverdale, Washington

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I found the JW speaker headlights and tail lights I needed here for half the price of elsewhere. When I called in, the staff was polite and helpful. Next day shipping was far cheaper here than elsewhere. Overall great company read more

Horrible service and knowledge of Jeeps at Northridge 4x4. They sold me a Full Length JL roof rack that was, according to their website, a "confirmed fit" for my 2022 JL with a factory option one touch power top. Neither the manufacturer or Northridge 4x4 mentioned anything excluding this factory option top. When I attempt to return, they want to charge me over $350 for return shipping for THEIR ERROR. Stay away, they are worse then eBay!!! read more

I ordered a Dynatrac EnduroSport lift kit for my 2019 Wrangler in August. Due to covid19, a lot of other parts I ordered took some time to ship. I finally had Arabia's Overkill in Campbell, CA install the full kit with 37's. After it was installed, the front sat 1" higher than the rear. After further investigation, we realized we were sent the EnduroSport kit for the diesel, by checking the part numbers on the coils. I thought, no biggie, Northridge will make it right. We just need to remove the coil spacers and we'll be on our way. I asked Northridge to pay the shop out of goodwill, since they sent me the wrong kit. Eric, their "manager" stated they would not because it was my responsibility to verify all part numbers before installation. I am an ordinary customer buying their products and sending it to a reputable shop for installation - am I really on the cook to verify minuscule differences between kits? Tl;dr Northridge sent me the wrong kit, we installed it, they won't make it right over $100-$200. Taking my business elsewhere in the future. read more

I had an issue with a light that went out after two years. I had difficulty communicating with the return/warranty guy on the phone, so I thought I would just walk in and talk to the guys there. They were great. They saw it was dark, got a new headlight for me, and happened to have time right then to put it in! No hassle at all! They were kind and polite.. not only that, they noticed my turn light was out, so they replaced that as well! I would go back again, again.. read more

Moved from Hawaii and all I can say is I finally found a place that is honest, reasonable and reliable. The customer service was excellent, they received parts in a timely manner and they were able to fix my old Jeep. read more

I first contacted AJ at the Utah location via email on October 6th to do a complete build (Suspension, Wheels/tires/Bumpers/Drivetrain etc) on a 2021 Rubicon. I put down the complete parts list I was looking for. I found out they were out of town for a week so I waited to hear back. AJ responded to my email on October 13th saying that he would get my list going and get back to me. It's now October 28th, that's the last contact I ever received from AJ/Northridge. I will now be driving back to CA and going to Rebel for the build. Great business model Northridge! read more

Very friendly staff when you are ordering. If any reason to cancel or change. WILL NOT HAPPEN. The box has to be in perfect condition with no finger prints on the parts. Lol. You gotta sell your car to return the Part. I purchased $600 rock slides from them. Opened the box and realized it wasn't for me. I closed the box and put duck tape to secure it. They WILL not take it back bcz of duck tape. read more

Northridge 4x4 is absolutely amazing! I ordered some rcvs and they showed up in record time. I didn't even pay for expedited shipping. I quickly realized that the hubs I had we're not going to work so I was in search for slugs. I was having trouble finding some, so I called up Northridge and even though they didn't sell them directly, they hunted some down for me and shipped them. Again, I didn't pay for expedited shipping and BAM! the next day there they were. I was impressed because, like some of us I didn't plan accordingly and only had a week to get things ready before Easter Jeep Safari. This was two years ago and I have yet to be disappointed. Since then I've bought every part I have needed from them. One day I'll meet these guys and buy them some beers!!!! read more

This company is absolutely terrible. They have inadequate staff, management and customer service! We bought over 11k in products from this company and had issues with them not sending the correct products, no hardware, bolts, brackets etc. They admitted their warehouse is inadequate and made a mistake but refuse to send the missing parts needed. We have gone back and forth (emails and phone calls) with the company and even the owner with no results, they do not care about their customers at all. We had to file disputes, this company is a waste of your time. SPEND YOUR MONEY ELSEWHERE SO YOU GET WHAT YOU PAY FOR! This company is a JOKE! read more

Northridge's Returns Policy leaves little left to refund. They are charging a 30% restocking fee, shipping to return a part to Washington state despite it originating on the opposite coast, and they are retroactively charging original shipping charges for shipping that was free with the purchase. The only thing they should be charging the customer is the price to return the part. They should never be going back to charge for shipping that was originally free with the purchase. And, a 30% restocking fee is outrageous. We got the part number directly from a manufacturer, this was being done at a dealership, and while the part is SUPPOSED to fit our vehicle and the axle size, it didn't fit our BRAND axle. The Northridge Customer Service person knew this, after-the-fact, but it wasn't listed in any way in the description. So when we tried to return the bracket, we learned about this oppressive returns policy, meant to discourage returns. There isn't much left to refund by the time they get through charging their 30% (!!!) restocking fee, shipping it across the country, and retroactively charging us for the previously free shipping that was part of the original sale. We will never buy from Northridge again. read more

Decent online shop to get jeep parts.The club I belong to gets a discount on most things nothing big but helps on taxes.Shipping time is usually good.Online catalog could be a lot better search feature is very choppy if you don't enter exact name or part number. read more

Absolutely horrible!!!! Stay away from ordering online with this company. Their customer service is horrible, doesn't care and is outright rude! As a customer who literally spent 1000s of dollars I would expect more.... !PATHETIC! read more

Unlike some of the other reviewers here, ie.) ones looking for an "estaminet" and people that bring Land Cruisers to a Jeep shop and can't comprehend that it takes time to line up said desired parts with an appropriate dealer that can supply said parts at a rate you can then profit from, I've had nothing but wonderful experiences with Northridge 4x4. If you drive a Jeep (after all, Northridge is a Jeep shop, that will flat out tell you they specialize in Jeeps) then this is very simply the place to go. Set aside 4wp and quadratec, Northridge has what you need and their service very simply makes you understand why they lasted through the recession. Recently I purchased some new diff covers for my TJ through them on a Friday at 11pm. They offer free shipping on anything 100$ or more, and the diff covers were waiting for me when I got home on Tuesday. They make it a point to pack things with care, and even gave me a call to verify everything arrived as described. In short, if you want a no hassle, no BS place to get your Jeep parts from, Northridge has what you need. That's not to say I don't still go to 4wp to pick up spicer seals and u-joints. I mean, they're around the corner.... but if you require any specialty modifications and choose not to get a bunch of made in china crap, Northridge is your one stop shop. read more

Very disappointed. I have never really been a fan of Four Wheel parts but after stopping by Northridge4x4, I will continue to use Four Wheel Parts. This shop only tailors to the guys that spend 10 plus thousand on lift and tires. read more

Northridge claims to have the best customer service although in my experience this was the opposite. When I ordered the product I was told that it would be 2-3 weeks. After 3 weeks I contacted them again and was told it would be another 2-3 weeks. So I waited another 2 weeks and contacted them and was told it would be another 4-6 weeks. This company routinely lies about the time it will take to receive the product. I was told BDS does not drop ship but when I called BDS they told me they do drop ship. My order was also cancelled without asking and when confronted about this I was accused of asking for the order to be cancelled. Avoid ordering if you want anything soon. read more

I recently needed help with getting new grille inserts for my Jeep Wrangler. Thankfully I chatted with a sales rep named Brad. He went above and beyond to help with my unique needs. His hiring is a reflection of Northridge. Brad was thoughtful, attentive, and genuine. read more

These guys are awesome! Can you find a lower price?!? Maybe but I doubt it. You won't find better customer service or faster delivery. I have ordered from them numerous times and I have never felt like I overpaid or it took longer than expected to get my parts. read more

Bought new JK rear shafts. One broke. Dave told me no warranty. I called Superior. They said yes to warranty please call Dave. I did call Dave. He basically told me he wasn't going to do it. Call Superior back and they tried and then called me back and sent me to summit racing to do the warranty claim. Summit was awesome. Dave left me hanging and my Jeep broken for weeks. I bought because of the jk-forum. Everyone spoke highly. Support a small business. But Dave the owner sucks and doesn't care about people who can't walk up to his store. Well Dave. It's been 8 years since you pissed me off. I've continued to tell as many people who will listen. I hope more people complain about you. read more

Just started ordering from Northridge 4x4 a few weeks ago. Awesome customer service and incredibly fast shipping. Even better than Amazon. They have had many parts in stock when no place else did. This is my go to now before anyplace else for ordering. The only thing I wish they carried more of is Tacoma accessories ;) read more

I cannot say enough positive things about this company. First they are super friendly and typically respond to your inquiries very quick, usually same day, second they'll price match any advertised price, 3rd free shipping on all orders(I think over $70.00) and fourth almost everything on their website is in stock and usually ships out same day which for me being in CA means I normally get my items within 2 (3 max) business days, via FedEx. I've ordered large bulky items like bumpers, winches, rock sliders and smaller items like LED lights, but they are always courteous, helpful and will apply discounts where they can. I will not order from any other offroad company and appreciate the service thus far. read more

No desire to find a solution for their oversight. Very short responses via email when something goes wrong or when a customer is unhappy. No response when you tell them how unhappy you are - it's just ignored; really sad when it is from the owner. Typical behavior but I guess they forget that they don't have the lowest prices in town or the best service. No wonder Amazon is taking over, at least I know they would have handled my issue and made it right. Won't buy from these guys again. read more

Yesterday, Northridge in Silverdale installed a ReadyLift suspension lift for my Subaru Crosstrek. This review has absolutely nothing to do with the techs who installed it, they did a bang up job and I have zero complaints with that. The rating however is for the overall customer experience, if I could leave a zero star review than I would. 8am appointment, was there early. Informed them that I would be waiting. In the 8+ hours that I was in the store not a single person checked to see how I was doing or if I needed anything. Not a single status update was provided to me unless I asked for it. I work in the motorcycle industry, I understand what customer service is supposed to be like. If this is how "in-house waiting" customers are treated than I don't recommend them to anyone. read more

Great customer service. I bought a 2.5 inch Rock Krawler kit for my JK a couple years ago from these folks. Good pricing and great customer service. Fast free shipping. Started having trouble with my sway bar links and found out that Rock Krawler had made an updated version. Northridge sent me a set at a discounted price with free shipping. While installing the links, I broke one of the zerk fittings. Could not find the special sized fitting anywhere online. Called Northridge, and they new immediately what I needed and got them shipped right then. I will continue to buy all of my aftermarket 4x4 parts from them. read more

If you have a Jeep or you off road. You know about NORTHRIDGE 4X4! What they due they are Very good at! I have been to northridge several times with my jeep. Always have great communication weather its with Eric or Max, both stay on top of keeping me informed as well as working around my schedule to be able to pay and pick up my jeep. read more