I typically go to this location and have always had a great experience with my waxer and front desk…read morestaff. My usual waxer is Carisa (who is incredible) but she as unavailable. I was waxed by Gabriella was did an amazing job, she took her time, guided me with breathing to lessen the impact of the wax and made me feel comfortable as one could me getting waxed

I had purchased a packet of 10 for eyebrows, upper lip, under arm, and Brazilian; and had prepaid…read more$1170. My 3rd visit was for a 2:30 appointment on 8 Feb 24, at the Columbia site. My aesthetician was Ciara. I had my eyebrows, lips, under arms and Brazilian done. At soon as I walked in, I can smell weed on her, especially as her hands were close to my face, and I smelled it on her breathing on me. But that's not the worst. It felt like I was the first customer because the wax was really hot. I had mentioned it to her several times that it was hot and she even told me that she noticed it so when she did my eyebrows but she continued to do my eyebrows and upper lips. She even put more wax on top even after she said that she notice it. I did keep on letting her know that it was still too hot. She asked if this was the first time I've had wax done, and I told her - no. I've been getting waxed for the last 25 years. When I got to my car to check my face, I had large noticeable burnt spots under my eyebrows, both left and right and over my upper lip, both left and right. I went back to the store to show the manager, Francesca Moreira, to complain about the burn spots from Ciara. The manager told me that it looks a little red; and when I told her to look closer and that Ciara actually burnt skin off, she told me that she was not certified to say so or not. It does not take a genius to see that skin was taken from the hot wax. There's a huge difference. I'm not sure how she is the manager of a team of aestheticians, and not certified just to see that Ciara, or other aestheticians, actually took skin off when Ciara waxed my eyebrows and upper lip. I had to ask to talk to the Regional Manager, Tony Badolato, but she only offered to provide me an email. I had to call back several times because she provided two incorrect emails where it was undeliverable because it didn't exist. Finally, the front desk provided me with the correct one. It took 3x times to get a hold of the regional manager. I had to go to work with burnt scabs on my face. I cried upset over the whole experience. Bottom line, I will not be coming back to any European Wax location. This experience destroyed any expectation I might have with any other aesthetician they might have on staff or the managers they hire who don't have training or is certified in the service they provide. If I could give ZERO stars, I would. I did get reimbursed but not until after I was asked to provide pictures for proof by the Regional Manager. It was a horrific experience. Never again.

erica is amazing! she is someone you just want to be friends with! i got my first brazilian ever by…read moreher right before my wedding. she fit me in within a few hours of me leaving her a message. first off...it didn't hurt at all!! second: not one hair was left after she was done third: it took less than 15 minutes fourth: it lasted three weeks (i have very fast hair growth) she is amazing! don't waste your time anywhere else but here!!!!

I've never had less pain with waxing like here before. By…read morethe way, I wrote this review 11 years ago. I just found out that I didn't post it. Lol. I'm still coming to this salon. Mostly for waxing, occasionally for facial. She does very great job!!

Don't get the plus member plan as they will find new ways to charge you fees constantly. Don't come…read morein one month and it's $15, no surprise there but your invoice will be aggressive in stating that it is overdue the second it's sent to you. And that $15 you pay for the membership, better do it in January only because it's not for a year from when you started, it's due every January. So my membership that started in September still has to be renewed in January for another $15. I am not renewing just to find out all the other ways they plan on screwing me over. The worst is the managers/owners are completely absentee and make the waxers do double duty at the front desk and take on the brunt of frustrated customers. Must be nice to sit in your palace funded by bad business practices and the labor of others. Speaking of the waxers, Christina is absolutely amazing and the best waxer I've ever had. She is efficient, minimizes pain, and produces clean and lasting results. She should be paid what the quality of her work deserves and she should be treated better.

I absolutely LOVE Beauty Lab! The staff, the location, the ambience, the prices, I love everything…read moreabout it. I am definitely ditching The major wax chain I used prior and supporting this wonderful waxing business from here on out! I scheduled my appointment online and snagged a last minute appointment for a Saturday morning with Madi. I arrived about 15 minutes early for my appointment and she was able to take me right away. I paid for my services prior, which I appreciate. Nothing like a bottle neck at the front desk, with all your patrons trying to pay at the same time. The decor in the Beauty Lab is beautiful. If it very minimalistic, homey and comfortable. Most importantly, it is very clean! In fact, the kind gentlemen at the front desk was cleaning when I arrived. Cleanliness is definitely very important for a waxing business, so I appreciated that! The wax room was very spacious and clean. Madi was an absolute sweetheart. She was very professional and the wax experience was amazing! She had me in and out in no time, which I definitely appreciated on this specific Saturday, because it was snowing and I wanted to get off the roads ASAP. Amazing business, amazing staff, amazing experience! You should really patronize this business. I assure you, you will not be disappointed!

Yelena is very nice and does a great job! The space is clean and she did a great job with my…read moreeyebrows. I will definitely return to her establishment.

Most amazing waxer out here in the Ellicott City/Columbia area. She is so sweet and down to earth…read more Every time I'm about to go on a date, this woman has helped me everytime. She is my best kept secret, let her be yours!

I have been a client of Yenna for a long time. She is incredibly professional and takes pride in…read moreher work. She is always attentive and makes the process as comfortable as possible. She only uses high quality products and never re-dips the wax. I highly recommend Yenna for any waxing needs.

From the owner: Soft Opening Days: 50% OFF ( 4/27 - 4/28 - 4/29 - 4/30)…read moreGrand Opening Month: 40% OFF entire May ( 5/1 - 5/31)

I have been going to Rose for over 10 years, and I can honestly say she is the best! Rose is…read morecaring, attentive, and takes great pride in her work. She truly listens to what you want and takes her time to make sure every detail is perfect. Her work is consistently thorough, and she genuinely cares about her clients and the quality of her work. I always leave my appointments feeling happy and confident with my nails. After more than a decade as her client, I can highly recommend Rose to anyone looking for a talented, professional, and caring nail technician.

What a terrible experience! I desperately needed a manicure, but my go-to nail techs (shoutout to…read moreSoniya and Lisa!) weren't available. So, I ended up with whoever was free, and it was pretty obvious why they weren't already booked. I made a last-minute appointment for a quick manicure, and I got stuck with Vivian, who gave me one of the worst manicures ever. It felt like she didn't want to be there at all. All I wanted was my cuticles trimmed and nails shaped--no gel, dip, tips, just my natural nails. That wasn't her vibe. She skipped the buffing block and did a lousy job filing and shaping. I even had to remind her to make my nails the same length, which she huffed about. When I washed my hands, she asked if I wanted clear nail polish. I said no, and she said, "You're done." I had to ask about the warm towel and hand lotion, and she brought those out all begrudgingly. I paid in cash, and she just walked off when I asked for change to leave a tip. So, I ended up leaving my tip at the front desk, which is incredible since I've been coming here for years. I hope they provide her with some customer service training.

Scheduled a 60 min new client facial with Taylor and WOW!! She is amazing. Upon walking in I was…read moregreeted by the front desk and she was very nice and directed me to the restrooms/waiting room. They send out client forms and they were easy to fill out before hand. 5 minutes before my appointment, Taylor came and introduced herself. We walked back to the room and she sat me down and discussed my concerns, in-take paper work, and my overall skincare routine. During the facial she explained throughout what she was doing and it was one of the most relaxing facials I have ever had. I generally get facials done at my local med spa, however I will definitely incorporate Oja's into my routine. She addressed all my concerns such as acne and hyperpigmentation. The massage she gave during and the hand/feet masks were a fantastic touch. Afterwards, she went over all that she did and also what product she used. I was thoroughly impressed by how clean, organized, the customer service, and etc. 10/10 in service, ambiance, and overall value.

Saw an older woman with short hair. I asked for 60 minutes back and glutes only. She spent half…read morethe massage on shoulders and arms. When I turned over she started on arms again. I interrupted her to actually touch my back. She did my back, never touch my glutes. And when I asked her why, she said I needed to relax. And to stop lifting my heavy purse. I came there to relax..... I came for specific areas. You can't just do what you want. You can't just give massages that disregard what the client asked for. Terrible experience

So important to have a consistent and reliable esthetician. I've been to their Odenton, Annapolis,…read moreand Crofton locations but whatever my esthetician goes I will schedule there follow her! It's a relationship like no other honestly and one of three people to know you that personal level.

I have been to this salon many times. Up until recently I had a good experience. I had a wax…read moreprocedure a few days ago and the tech ripped my skin off. I experienced( still am) a lot of discomfort. After she was done she mentioned the area seemed irritated. If it seemed irratated why did she mention it afterwards instead of before and tell me to come back another time ? I will not be back and I do not recommend this salon.

Chef's kiss…read more Massage was a 10/10. Friendly service. Clean atmosphere. I will return.

The pearl spa is my self-care moment every month. I was introduced via a friend and it has been a…read moremonthly addition to my busy schedule. I have not tried any of the services, I actively go for the 90 minute healing water session. Complementary tea and water is available upon check-in and freshwater is also available in the actual healing waters space. There is staff to give you cold towels, and tend to any questions that you have during your session. There's also an option to extend past the 90mins which I recommend. I also recommend that you arrive 15 minutes earlier that is not a suggestion. Your session time starts once you book so you can factor in undressing and getting ready for the healing waters space which is also coed.

Finally found an esthetician who really can do skin treatment on Yelp!!…read moreNaghmeh has all the machine, tools, products and her knowledge to access your skin to give it what it needs. I've been going to her for only 4 sections and she completely transformed my skin for the better.. from large pores, pores clogged to glass skin now! Nothing was overnight but my skin has improved so much in the months. I invested in quality treatments and Naghmeh magic work. On the top of all, her studio is really private, clean and relax. I have and do recommend this business all my family members and friends. Highly recommended!!

Naghmeh is incredible! She created the most luxurious facial experience I've ever had. Including a…read morecustom skin treatment regimen for me to take home. My skin feels amazing, I'm hooked.