We purchased a dropcloth, and 18 inch roller cover to begin a paint job. First time roller went to…read morethe wall, the roller hubs came unglued. I brought the roller back to the store with the receipt explained what happened. Staff questioned me and also wanted to know where the original packaging was. I left it back at the job site. I just wanted an even exchange. Congratulations, your store won't be getting any of the paint I need to do the rest of the interior and exterior of a local house I'm working on over a $13 exchange.

over 20 years ago, a professional painter who did my house told me that he bought all his paints at…read moreMallory's, known as Peninsula paints here in Port Townsend. I have been using them ever since and they always come through with great paint matching, and wonderful customer service.

Island Glass is easy to work with. I've had business with them a few over the last 35 years. Just…read morehad a specialty slider installed and the team was professional, efficient, personable and I'm enjoying the result. Highly recommended.

We had a two-pane window whose seal had failed and needed a to be replaced. And we had different…read morewindow with a large screen to be re-meshed. The service was timely, appointments kept, and work done professionally and expertly. They even juggled at least one other appointment so they could work around our schedule for the appointment day -- we really appreciated that. Plus Ryan gave a totally accurate estimate and the company was true to that. Excellent job; great communications; easy and accurate scheduling from their main office -- five stars.

My disabled husband went to purchase a new toilet. At checkout, he asked the cashier to call for…read morehelp. She stated she had already called and someone would be right out to help him. No one ever came to help. This is usual practice for this store.

We recently had some undesirable activity in our neighborhood so came to HD to get a new outdoor…read morefloodlight with camera set. I initially could not locate the item I was looking for. Seems like floodlights would be with floodlights. Customer service saw I was running back and forth in despair and asked if I needed help finding something. They knew immediately the product I was looking for and directed me to the cashiers who have these locked up in a cage at checkout. I've been to this location quite a few times and have always had a good experience. On an additional note, I appreciate the reserved parking for veterans. I will definitely be returning for all my home improvement needs.

Absolutely horrible service. I placed an order for some Gaco deck coating. Prior to placing the…read moreorder I confirmed with the gentleman multiple times to ensure it was the right product. After I waited for a week for them to get it in, when I got home and opened it up it wasn't even the right stuff. So I drove back to the store to return it. They said it would take Another 2 weeks for them to get the correct product in. The gentleman told me it would take a couple hours for my refund to be back in my account three days later still no refund. I ended up finding the product at E&E Llumber or $100 cheaper.

Great people great paint Wouldn't go aware else …read more Consistently great service . Highly recommend

We recently moved into a 20 year old house and the previous owners left behind a bunch of Benji…read moreMoore Paint. However, when I needed to touch up a wall, the particular color that I needed was not among the cans left behind. A number of them had labels from this paint store, so I went there for a custom match. I am retired and can go in the middle of a weekday, so I have never had to wait for help. It took them a couple of days, but they matched the chip that I brought in perfectly even though it was a difficult match in blue/green with undertones. I recommend them highly for this type of work.

They have matched paints for us a few times and have done a great job, can't even tell the…read moredifference and they got it done quickly as well.

Been going for years + suddenly customer service level is non-existent. Email replies are…read moreanonymous + curt, fobbing folksmoff to a web site that doesn't work. Additional request for help ignored. (Goodness...this is a purchase!) it used to feel like a neighborhood store (like my hardware store) but it's clearly gone behind the wall. Off-putting. Their paint is not that precious. Employees speak of the negative changes as well due to current manager. Sigh...

This is my 6th year making purchases from the 1401 N. State Street Bellingham, Wa. In that 6…read moreyears, I've never had a paint problem they couldn't handle. In particular, on a Sunday, I had a paint issue on a $100,000.00 remodel project and Elizabeth and regional manager Sarah Stewart handled with expediency and professionalism. I've been working on projects with Sarah a couple times a year, every year. She is the Goddess of information when it comes to paint. I'm so grateful for all she's done. The correction she came up with has my customer elated. Thank you Sherwin Williams for superior service and staff.