1-Star Review - UPS Store #0936, Denver (1685 S Colorado Blvd)…read more I had one of the most ridiculous customer service experiences I've seen in a long time at this UPS Store location. I stopped in simply to ship a package. When I realized the store charges $9 just to pack the item, I decided to buy the box from them and pack the item myself, which I did right there in the store. After finishing packing, I went to the counter and asked the employee Devon (#275775) for two small pieces of tape to close the box. He refused. I had literally just purchased the box from them and only needed tape to seal it. When I questioned this absurd policy and asked to speak with a manager, Devon told me he was the manager and that if I wanted tape I would have to pay the $9 packing service fee, even though I had already packed the box myself. That makes absolutely no sense. Instead of helping resolve the issue, Devon doubled down on it. I left the store without shipping the package. As I was walking out, Devon laughed and sarcastically told me "have a nice day." When I looked back through the window, both employees were laughing. Completely unprofessional. Once in my car, I immediately called the UPS customer support line, who transferred me to customer relations where I filed a formal complaint. I also followed up with an email and written complaint. UPS corporate actually supported my complaint, stating that this is not how UPS stores should treat customers, especially when the customer already purchased the packaging from the store. Later that same day, I went to another UPS Store nearby. The employee there apologized for the experience, packed the box properly, added internal protection for the item, taped it, and did everything free of charge. She even told me that this is not the first time customers have come to them complaining about this particular location (#0936). That says a lot. UPS corporate has already emailed me with an apology and stated they will look into the behavior of this young manager, Devon. Bottom line: This situation was completely unnecessary and easily avoidable. Refusing a customer two pieces of tape after they bought a box from your store is petty, hostile, and terrible customer service. I will never return to this location again, and I recommend going to another UPS Store if you want to be treated with basic professionalism.

Not sure about the other negative reviews, maybe most are old, but this was my first experience…read morewith this UPS store and it went great! I had to do a few Amazon returns and called ahead of time to make sure this location accepted them. The gentleman I spoke to was informative and prompt. When I got inside the store, the line was almost out the door and I thought I'd be waiting an hour. Not the case! The store representative was quick and efficient with each customer, including myself. He was friendly and helpful. I've never done returns before so he suggested packages and helped me print my label. I recommend this location for all of your shipping needs!

If you're looking for a storage unit, I promise this is your place and here's why:…read more 1. They pay for you to get your stuff there.. that saves you hundreds right there 2. Dan is awesome. Super helpful. 3. That's all you need.

At the end of the day this place gets the job done. I mean.. it stores stuff and it's temperature…read morecontrolled so nothing melts or warps or gets wet! And I've never had an issue getting in or out. The dude downstairs is always helpful when I forget the number of my unit (I know, sorry). But he's really cool and willing to assist and overall I feel safe here, which is nice, because visiting a storage unit alone almost always feels akin to a scene from a horror movie. "Why are you going in there alone?" "Why are you turning down that dark scary hallway?" The elevator is kind of scary and old and the flickering fluorescent lights are a bit unnerving, but all seems relatively well and safe here. Sure, I'm used to living in the suburbs. But I still feel like it's not terribly convenient to have a storage unit off a big busy street with meter parking (maybe you get a spot right out front, maybe not) when you're trying to pick up heavy boxes of stuff and get them to your car. They have dollys and all, but it's still odd to me to be wheeling personal items down Broadway to your car. Keep in mind they have standard biz hours so you can't make any late night stops!

Michael was wonderful. He took a few pictures for my passport photo, cracked a few jokes so I could…read morerelax and picked the best one. He also answered a few questions about the process. He was very sweet. Thank you!

Pretty difficult to recommend shredding papers here. I made an appointment, and arrived on time…read more After I arrived, I was told the bin for shredding papers is full. What was the point of scheduling an appointment if the service wasn't going to be available? Why didn't I receive a call or text to cancel?

I went looking for this place today and was saddened it was cleared out and empty. Just by luck, as…read moreI was traveling North on Wadsworth from its previous location, I spotted it. They simply moved to a location with much better parking and a considerably more spacious building. It's right next to the Garlic Knot and just north of Red Robin in the same parking lot. As always, Ashley handled my shipping needs in her easy going and fun approach. I even bought an owl Xmas tree there that is adorable. The price was reasonable and my stuff was expertly packed. This has been my go to shipping spot for years.

I truly enjoy The Shipping Depot. The staff is friendly coupled with efficient!…read moreNever too long of a wait and fast service. I'd like to point out a special employee, Joy! Very friendly, and willing to get my packages sent out with everything needed to ship safely. GREAT customer service. Patricia C

I came here to laminate a few cards I had printed out on some copy paper. The ladies there were so…read moreamazingly helpful. One staff member (I can't remember her name) took the time to cut the cards and laminate them. It probably took her a good ten minutes but they only charged me for the laminate. $5. I really tried to tip for their time but of course they graciously refused haha. Amazing staff and mom and pop type customer service

"Excellent and fast service! The team is professional and dedicated, always ensuring everything is…read moredone perfectly. Thank you for your amazing efforts!"

I always have great service here but today was extra good! I went I to drop off a pre-labeled UPS…read morepackage, and expected to just walk in and walk out. Instead I was greeted by a joke I missed but laughter and a smile. I love walking into places where people are having a good day, it really changes the atmosphere of everything. It feels more at home and just like a place I want to return to. Big shout out to lady "Q" for making today's experience better than great! I hope every day is that cheerful for you and everyone gets blessed with the sound of your laughter and beautiful smile! Thanks for giving me a reason to smile for no reason.

Value severely lacking. Priced my exact box size and weight exactly with UPS prior to going to…read morethis place. UPS said $34 and this place was double at $67. I realize you have to add some as a franchise and this is not a real company owned "UPS Store" but this is ridiculous gouging. Won't use this location again.

This is more a review of UPS rather than this particular location ( the guys that work here are…read morealways great btw). I needed to send my office keys from Denver to SF. I paid $40 bucks for 2nd day air...if it took one day later no big deal. I have never seen such insane logistics...my keys went to California ( So Cal) and than went to Hawaii....like what the Fuck??? Dropped off my package 11/11 and will now hopefully get there 11/15....Maybe UPS should have a 4 day air? Needless to say I think I will use FedEx from now on.

This is a very busy location, but the staff is friendly, efficient, and hard-working so things move…read morealong rapidly. I have done some shipping here, but most frequently I check my friend's mailbox and/or pick up her packages. This store has a very good system for tracking received packages. The customer receives an electronic notice when an item arrives, each package gets a large label with the box number, and retrieving an item when you arrive at the store is straightforward. The only downside of this location is the cramped and very busy parking lot. However, there is also an underground parking garage with a convenient staircase that comes up right next to the UPS Store entrance.

Went to this store multiple times, the staffs are great! I try to scan return code myself and it…read morewas not working, a young staff came to us to take the big package to the kiosk machine and did it at their end and then we are all set. I saw you can also drop off your usps mails at their stores too, which is very convenient!

Love this location and the staff is friendly, but find it hard to stay in the store longer than a…read morecouple minutes as it frequently smells like the employees are smoking inside. Very off putting!

I called Alysha for a mobile notary service, where she needed to meet me and the signor, who was…read morebedbound in a rehab center. She was patient and pleasant in a somewhat uncomfortable situation.

Aly was very easy to reach and schedule with. She was punctual, professional, and incredibly…read morepatient. I really appreciated her help--especially since I didn't have everything printed and had to make a last-minute change to a document. Her fees were very fair, especially for a notary willing to come to someone's home in the suburbs. Excellent experience overall.