Billy is a great facilitator for the business and the installation for both hardwoods and carpet…read morewas friendly, seamless and professional. Great, local Delaware business.

I went with Floor Concepts because they came highly recommended, but unfortunately I did not have a…read moregood experience with them. The flooring itself came in quickly and the install was scheduled. We took a vacation day from work for the installation, only to receive a text from Karly the day before saying they needed to reschedule with no explanation or apology for the late notice. Once the carpet was removed, we were told a subfloor needed to be installed. The subfloor was installed. We rescheduled the install. We specifically scheduled the install for 1:00 PM because we had earlier commitments.  The installers arrived early and immediately complained that they had been "sitting around all morning doing nothing" and asked why we didn't call for them to come sooner. There was a full unopened box and another half open box of flooring left over. While cabinets were going to be installed in part of the area, that information apparently was not relayed to Karly. However, even accounting for the cabinet area, there was clearly still too much flooring left over for such a small space. When I called Floor Concepts to see if we could return the unopen box Karly was extremely rude and insisted she personally measured everything correctly. (even though she missed the kitchen floor being higher than the room we were renovating) Talked to Sean and got nowhere with him. I later went into the store to show them a picture that the installers reused the old transition instead of installing a matching new transition. It looks terrible. Once again, Karly was extremely rude and blamed us, saying we must have installed the wrong thickness of the subfloor. That was not true. The subfloor height matched the powder room floor, which was also being replaced. Karly had personally measured the space and it was obvious even before the carpet was removed -- that the kitchen floor sat higher than the flooring being installed. I called and spoke with Sean and once again got no where with him. He told me there was nothing he could do other than offer to sell me a custom transition piece for another $200-$300. Seriously, for a 2.5' piece of wood? Shouldn't that be included in the price? At that point, I was completely done dealing with Karly's attitude and Sean's unwillingness to help with anything. While the flooring itself looks nice, except for the transition that doesn't match the customer service, communication, scheduling issues, and unwillingness to take responsibility made this a very disappointing experience overall.  I did not feel like a valued customer.  There are plenty of other places to choose from for our next flooring project.

The experience started with visiting the show room. The show room was not overwhelming, and it's a…read morefamily owned business Then the carpet installers were over the top. Professional, very experienced at removing , and installing carpet. The day ended with the one installer vacuumed the entire carpet and cleaned up all the old carpet and padding. Thanks again for a job well done. PRICELESS

Mr Alemar and his crew are top notch, he did my carpets before I sold my house and is the nicest…read morekind of person to do business with.His crew was prompt, on time and helped me with a problem with a hardwood floor another contractor installed. The toughest part is being patient and diligent in getting him to come out and measure, he does it old school with tape measure and graph paper and is really busy. Once you see him pull up and measure a couple of rooms, you will get a great feel for how he does business. His showroom is in a part of town that is a bit rough, so go with a friend during the day, but once you are inside, he has great selection and recommendations. His prices were good and his services were excellent.

Steve and Carl did an outstanding job installing carpet in our family room. They were thorough and…read morecleaned the area well. The price was very reasonable.

Steven C. Sandstrom at Christiana Carpet Company came to our rescue. He was able to remove and…read morereinstall stair carpeting when we had our stairs refinished. His work was spot on, his price was reasonable and we will call upon Steve again when the need arises. Thanks, Steve!

Terrible experience, ordered custom rug in May 2024, told 4-6 weeks. After 8 weeks started…read morecontacting salesperson who was incredibly rude with no answer other than wait. 3 months after that contacted by manager that in fact, rug was in but they had a problem with the border. No one ever mentioned any issue, offered an apology just left me hanging with a charge for a very expensive rug. Would never shop with them again, overpriced, no customer service, treated poorly by everyone in store like I was an inconvenience after spending hours picking out a rug. I purchased multiple flooring types from them previously and was happy but this time was horrendous. Will never return.

Very satisfied with my carpet installation. CG was my sales person and she was awsome from the very…read morefirst interaction which led to a smooth transaction start to end. Not to mention she got me a earlier appointment which worked out perfect for me. I would shop here again.

I truly love this store! The rugs, furniture, and accessories are gorgeous, stylish, and…read moreaffordable. My living room needed a serious update. I was not in a position to replace every piece of furniture. I spent months looking at every furniture store in our area and King of Prussia. I walked into Kurtz and fell in love with two blue leather chairs. After that purchase, Julia helped me select a beautiful rug. Those three purchases completely changed the look of our living room. It's still a work in progress. I probably stop by the store every 3 weeks or so, just to see what's new and get inspiration. They also have a nice selection of fabric, wallpaper samples, pillows, and mirrors.

We had an amazing experience at Kurtz this weekend! My partner and I stopped in just to browse and…read moreget ideas, and we ended up leaving with four absolutely beautiful rugs. It's really cool that you can borrow the rugs to see how they look in your space before purchasing (but we're of course going to be buying each one--we love them). Our salesperson instantly understood our taste and was incredibly helpful. Overall, I HIGHLY recommend doing your rug shopping here!