This is a beautifully decorated boutique hotel located in the Museum District. We chose this hotel…read moreas we were attending the BBQ Cookoff at the Houston Rodeo - NRG location, and the Metro stop is right across the street. Service was impeccable during our one-night visit from check-in to checkout. There are snacks in the lobby and chilled Rose' wine is offered in the lobby in the late afternoon. Our standard room was excellent with a large shower and a bed that was beyond comfortable. We were overlooking the pool area, and it looked mighty inviting, maybe next time. We loved seeing all the old movie posters and unique décor in the lobby and conference rooms. Even the restrooms have themes! This is a high-end property, and it will put a dent in your CC, but we both felt it was well worth it.

Such a shame that a "Michelin-recognized" hotel could fail so miserably in basic customer service…read more During my recent stay at Hotel ZaZa, housekeeping accidentally took my white shirt with the linens just before an evening event. While I understand mistakes happen, what was completely unacceptable was the way the situation was handled afterward. When I called the front desk for help, I was met with rudeness, attitude, and skepticism, as though I was making the situation up. The front desk manager was dismissive and unhelpful, despite the fact that I even offered to personally look through the dirty linens to find my clothing. Two days later, the hotel finally called to say they had found my shirt, only to then ask me to pay for the shipping label to have it returned. No apology. No accountability. No acknowledgment that I was left scrambling and forced to borrow clothes from others in order to attend my event because of their mistake. To make matters worse, the concierge kindly assured me that his manager, Daisy Lopez, would be reaching out to address the situation. Despite following up twice, I never heard another word from the hotel. The issue was never the mistake itself, accidents happen. The issue was the complete lack of professionalism, empathy, accountability, and customer care afterward. For a hotel that prides itself on luxury and reputation, this experience was an absolute disappointment.

This hotel had A LOT of pros (and only a few cons), but overall, we had a wonderful stay…read more For starters, it's walking distance to several downtown hotspots. Not once did we feel uneasy (and we live in the Houston area - did a staycation for my husband's birthday). A few years ago, it would be a different story. There are a few homeless in the general area, but they aren't disruptive. We stayed in room 705, complete with a city view. It was quiet and lovely. I wish the rooms had a full-size fridge and cooking area, but for downtown, the suites are just as big as a studio apartment. There's space-themed decor throughout the hotel. I found the valet pricing to be a bit steep, and unfortunately, I have reason to believe two pairs of sunglasses were stolen from my vehicle. (I realize they should have been put in my purse immediately after use, but it slipped my mind, and out of habit, I put them in the console.) Regardless, it's frustrating. It also took 10-15 minutes for valet to pull our car around, so that's something to keep in mind. The evening reception was nice, especially with the two drinks/person/night. We had chips and queso, though they had a few other offerings. Make sure you get the card at the front desk. The front desk staff will also try to sell you on destinations for a cheap rate. I'm not sure when this became a thing, but instead of telling us about the evening reception and breakfast, they tried selling us on a stay in Chicago. I really just wanted to go to our room since I did everything on the app. We also found the breakfast to be worth every penny to stay in this hotel. I can't have gluten, and there isn't any GF bread. I had eggs, potatoes, grits, and coffee. There were cereal, fruit, yogurt, and waffle-making options as well. I appreciated the coffee bar having various syrups. The hotel was extremely accessible for those with disabilities/handicaps. We saw several people in wheelchairs or with assistance. Hearsay on the Green is inside the hotel, and the food is priced well for what you get (and it's excellent). If you DoorDash, the Dasher has to leave your food/items at the front desk. They are not permitted to go up to guest rooms. The rooftop pool and hot tub offer views of the city and Toyota Center (excellent people watching). Overall, I'd stay again (but I'd ensure I brought my cheap sunglasses and not my Maui Jims).

The service was subpar because when we walked into hotel and were walking towards front desk…read moreneither of the two front desk workers who were talking said one peep to us. When I walked up to the desks I said hello to the lady and she preceded to check us in as if we were doing her a favor. She was not friendly at all. I went to the front desk the following day to ask her a question and she still had the same attitude. She looked miserable and didn't appear to enjoy her job. That left such a bad impression that I will not return to this hotel.

We did a short staycation here for the girlfriend's birthday at her request. I was hesitant but…read morefigured what the hell, I'll try anything once. And while the whole experience will hit your wallet, it is worth it. Let's face it, you're staying here because of either the convenience of the lovely restaurants connected to the hotel or because of the rooftop pool with the Texas-shaped lazy river. Fortunately, both of these factors live up to it's promise and glamour. The restaurant options are aplenty; all that connect to the hotel lobby. Prestigious options such as Xochi, Biggio's, and Walker Street Kitchen are all here. Xochi is the only one we visited during out time there and it's well worth the experience (see my review on that). The rooftop pool has several seating/lounge sections along with a full bar/restaurant at the front area. Additionally, there is a hot tub and a pool on the left side where you get a nice view of the Houston skyline and the Texas-shaped lazy river floats around all of these attractions. It's the main reason why you're coming to this hotel in the first place! Other amenities I liked is the very large fancy exercise room and the club area where they serve complimentary breakfast for platinum and titanium members. The breakfast has some delicious items including fresh pastries, charcuterie selections, and the scrambled cheese eggs. And there's a cappuccino machine included if you want something more fancy than coffee. All these things I've listed and I haven't gotten to our room! Well we had a clean king sized bedroom that directly overlooked the rooftop pool giving us a nice view of what we would be engaging in during the afternoon. The room also has a safe in the closet if you want to store any valuables. As I mentioned, it's gonna be pricey staying here with all the perks I listed. But would I do it again? HELL YEAH!

Updated review: still a 3/5 stars. Best part of this hotel…read moreis the pool and they've "updated" their pool guests policies I guess based on what the front desk lady told me when I asked her. You can only have 2 wristbands and mind you, I booked a room for 4 people, double beds and pool view so it was pricey. I was already with my children and my husband was coming later so I was expecting to spend some time with my friends for my birthday weekend at their highly rated TX lazy river but was unfortunately not able to since my friends were also not going to pay $75+ for a pool day pass to stay there for only 2 hours. But I get it, they gotta make their $ and they want to remain "exclusive..." I still went to the pool, of course, but was just a little disappointed because there was so many kids there but they wanted to charge for grown responsible adults. Best part of the pool, the fact that the bartender gives you your coconut water from the coconut cocktail drink you order. Rooms are still very clean though and beds are comfy and not too soft. Valet was fast and we still had a good birthday weekend.

This was the best Homewood Suites that our family has stayed at. The staff all around were great,…read moreand we always felt welcomed every time we returned to the property. Our room had plenty of space, with a king sized bed, sleeper sofa, kitchenette, and table for remote work. We had a fantastic view of the city, including Daikin Park. The complimentary breakfast was also one of the best hotel breakfasts we've ever had. We didn't have a rental car because everywhere we needed to go was just a short walk away. I highly recommend this property, and definitely want to stay here the next time I return to the Convention Center area.

Pros. Very large…read morerooms. Updated rooms. Solid Breakfast. Great for an Astros game. Cons. VERY loud street noise from parking lot on Crawford (revving, racing, music, etc). And we were on the top floor. Loud enough to take down a star.

I recently stayed at the Best Western Plus Downtown Houston for a business conference, and I cannot…read moresay enough great things about my experience--especially the outstanding service provided by the General Manager, Heath. After returning home to Arizona, I realized I had accidentally left behind thousands of dollars worth of dress clothes in my room. As you can imagine, I was incredibly stressed. I reached out to the hotel, and from the moment Heath got involved, everything changed. He was professional, responsive, and genuinely committed to helping me. Heath personally ensured that my items were located quickly, kept me updated throughout the entire process, and arranged for them to be carefully packaged and shipped back to me right away. His level of care, attention to detail, and sense of urgency went far above and beyond what I would expect from any hotel experience. It's rare to come across someone who takes such pride in their work and truly prioritizes guest satisfaction. Heath turned what could have been a very upsetting situation into a seamless and positive experience. Because of him, I will absolutely be staying at this hotel again and highly recommend it to anyone visiting Houston. Exceptional service like this deserves to be recognized--thank you, Heath!

Convenient downtown location. The room was somewhat dated but clean, though the carpet had an old…read moreodor. Check-in on 12/28/25 around 4 pm felt odd and unprofessional. Basic information like parking ($20/night), amenities, and breakfast was not informed unless we asked. We were placed on the first floor, first room by the elevator, gym, and kitchen even though the hotel appeared half occupied at best. We could hear conversations by the elevator, and a strong bacon smell filled our room every morning, which was very unpleasant since I don't eat meat. The side door from the rear parking didn't work initially, forcing us to walk around the building in freezing weather. When reported, the same receptionist was dismissive, saying no one informed her. Despite the convenient location, this was quite an unpleasant stay and we will not return!

I didn't stay here, but was here for an event and it was great. The staff in the large Ballroom of…read morethe Americas (which would make a great underwear brand name), was amazing. The bar staff was friendly and engaging and the food provided was great. The staff was also amazing at keeping the venue clean and clutter free with a bunch of attendees leaving plates and glassware everywhere. The lobby area was spacious and inviting and it had a Starbucks in the lobby. There was also a skyway to the convention center on both the 2nd and 3rd floor. It super close and hopefully your convention is on the same side as this Hilton, otherwise, you have a long walk to the other side.

What a stunning hotel! From the moment you pull up, someone is trying to help you with your bags…read moreand where to go. I was lucky enough to stay when they had their Christmas decorations up. Beautiful from the moment you walk in! Check in was extremely easy and everything was clean, including my room. I wouldn't hesitate to stay again!

I am in Houston on business and I decided to stay at the Four Seasons hotel. Yes, it's beautiful!…read moreThe room is spacious, clean, well decorated, and the bead is more than comfortable. And the hotel is really quiet - how refreshing! I had an issue where my TV thought I wasn't checked in, so it wouldn't work - but a quick call to the desk and all was fixed quickly. Everyone at the hotel is professional and pleasant, making my stay very enjoyable. I would definitely come back to this hotel when staying in Houston. It's convenient to so many restaurants and shopping, and the service and luxury is beyond words.

Stayed here last weekend for my wife's birthday. We stayed in a Premier Executive Suite on the 11th…read morefloor with a downtown view. The room was amazing and beautifully decorated. I let them know it was her birthday and there was a beautiful piece of cake waiting for us in the room when we checked in! We sat around and had some champagne before our dinner reservations at Toro Toro, and the front desk called us to make sure we were enjoying everything and if they could do anything to make our stay any better. Talk about customer service! The shower was unbelievable and the bed was so comfortable. Can't wait to come and stay again!

Review is for Afternoon tea: There was a 7 min wait to get in but once in, you are getting by staff…read moreand led to your table. I would say the decor is very old fashion lounge with there being a mix of table with chairs or chairs paired with a couch. Our server seemed very nice but a bit new as she could not tell me if one of the teas was decaf right away. Also, I made a note that I could not have tuna but they took this as I could not have fish so they gave me two chicken salad sandwiches instead of the salmon even though I had stated on the phone salmon was fine. She also could not describe one of the desserts but overall she was very pleasant. The amuse bouche was - interesting ( a strawberry with cream cheese) I didn't hate or love it. I didn't think the cream cheese added anything tbh. We had one dessert on the table waiting for us before we said down - a English parfait that had a white chocolate mouse, cake, and fruit. I loved it although it was a bit strange to have dessert already sitting at your table before you got your sandwiches but I am a dessert first girl so didn't matter to me other than it was constantly calling my name. You don't get to choose your tea and the two tea options are both black which is a lot of caffeine. The sandwiches themselves come across as unassuming but they are great and very filling. Each one has a different bread which was cool. Although not a fan of cucumber, the bread was milky and so soft. All the sandwiches were fantastic. Honestly, I was so full from the tea and sandwiches, I took the desserts home. One big misstep in service was the server forgetting to serve the second tea. I had to ask for it and by the time we got it, we were tea'ed out. You are gifted a box of macarons at the end - we almost left ours but our server ran and got us in time. I definitely had a great time, there were small incidents that stopped it from being 5 stars. Paying 79 dollars for tea is a bit pricy so I would expect a bit more precision and maybe more choice in tea?

Afternoon tea is always a delight! A variety of teas are served with various sandwiches. That is…read morefollowed by a scone with clotted cream and jam. The grand finale is a plate of three pastries - a fruit tart, a fruit custard pie (mango?) and a large decadent chocolate ball with gold leaf. Harp music adds to the ambience and the service is top notch. Treat yourself!

Great hotel to go with the family…read more The restaurant that is amazing.we had a great stay here.

I'm not sure what these other fools experienced but I'd bet they really do not know luxury and are…read moresimply wannabes. This is a primary location and all about your experience. The king rooms feature a big bathtub that my wife absolutely loved. It's big enough for two. The rooms are upscale and the bed is so comfortable. FYI...my wife could see me on the bed from the big bathtub. The staff is all about your experience and over the top nice. The restaurant/bar is an experience all by itself. Great food and drink with a staff that caters to your experience. Occasionally we like to treat ourselves and you should too. Guys if you're looking for a way to spoil your lady this is the place. Great restaurants are within walking distance. But the JE downtown is an experience you will both enjoy!

We love to slip in here for a quick bite before or after a show at one of the nearby venues. The…read morefood is delicious, the selections are many and the ambience is just right. The Services four star.

I had the pleasure of staying at this hotel after attending a holiday party nearby, and it was an…read moreabsolutely wonderful experience. From the moment I arrived, I felt welcomed and cared for. The personalized touches truly set this property apart-- a handwritten welcome note, delicious macaroons, complimentary snacks and drinks, and the cozy robe and slippers waiting in the room made me feel right at home. The room was exceptionally clean. The valet attendant was exceptionally kind and professional, making arrival and departure seamless. Every detail reflected thoughtfulness and hospitality, and I left feeling refreshed and impressed. I will definitely return and am especially excited to try the restaurant downstairs on my next visit. This hotel exceeded my expectations in every way--highly recommended!