Great local business with helpful staff! No need to go across the bridge to the big box stores!…read moreGreat selection for your household needs. Value is worth it to not travel over the bridge!

I give this merchant a zero rating. I purchased an inexpensive tarp from Hammock Hardware 2 days…read morebefore Hurricane Milton impacted the Palm Coast area of Florida in early October, 2024. After the storm passed, I attempted to return the item unused and in it's original unopened packaging along with my proof of purchase (original receipt). The clerk refused to refund my $24.59, stating that the item was Hurricane related and was not returnable. I was not informed of this policy at the time of the transaction. I will no longer patronize this business and I will caution others to avoid this place of business because of their deceptive business practices.

Great hardware store out here in the forest, it's very convenient and they stock a lot of items…read more Definitely small time feel when you walk in the door.

This review is given for the East Palatka store. I use this location often (not the JAX location as…read morepreviously posted). I find the staff to always be helpful, knowledgeable, professional, and friendly. Usually have the answer more so than the "big box stores." Thanks for your service. The products are of a good quality also.

People are friendly and helpful on phone. Will waste your time and not help in the store. I love…read moresupporting small and I like ACE, but customer service really is important.

Super helpful staff; so grateful to have a beachside hardware store committed to serving the…read morecommunity and always open as soon as possible after a storm.

Great beach side location helpful staff irrigation grass hardware keys cut I will definitely be…read moreusing them again

Great selection of everything you need. Spring is definitely coming with all the plants and…read morestarters out! Ton's of seeds to plant as well. Mowers an more mowers! Ready to cut your grass! So many pretty flowers an plants ready to take home. A some priced just right but some a little higher priced. The service was actually good today! Had a few employees ask of if we needed help which was good. Good service and great selections.

They no longer care about quality. The pressure treated…read morelumber they sale is not even thoroughly dried out. I purchased some to rebuild my dock, which lasted 10-15 years, but the CRAP you get now will be replaced in 2-3 years. What they call number 1 number is actually #3. To many knots in it and not dried. I guess it's all about profit. BUYER BE WARE. Lowes isn't any better. It's worth a little more fir Marine grade by far. I just got 30 2x8x12 and cost about $50 more.

This negative review has been building for quite some time. I've lived out on the island for 10…read moreyears and shopped at this Ace the entire time. Over time, the customer service and general vibe of this store has gotten increasingly negative. I actually saw another recent review calling out the fact that the guy doesn't normally even take the time to review a hardware store, but the interactions are so negative that he felt like sharing and I couldn't feel more in agreement. I'm not sure what the deal is. Most employees are hanging around with RBF ready to look inconvenienced by the presence of customers. They like to give the impression of helpfulness shrouded in resentment and seemingly fatigue. I just got back from purchasing some tape which they insisted that someone help me with and then they sold me the wrong tape, which I then had to return to the store to return and buy the right tape. No, " I apologize for the inconvenience" or "sorry about that" Literally nothing. The dude that just "helped" me is just hanging back watching me return his selection about to cough up a lung. i'm starting to really believe that I'm being loyal to a fault, trying to give a small business some support, but honestly, I'd rather drive to another location or another business. Don't even get me started on the big guy that works outside where you pick up mulch- lol he's been a jerk for years! If misery loves company- they sure have all found each other. The exceptions to this should be mentioned but they weren't working tonight. The best part of the store is the garden department. There are some absolutely wonderful and knowledgeable people that work in that section!

Excellent service every time I utilize Hagan Ace. They have great customer service and are very…read moreinformed on their product as well as what items you will need for various projects as well as ideas on how to tackle them.