I hired Amelia almost a year ago. I want to update my review and state that the job she has done…read morefor me is exceptional! She knows what she is doing and does it very well. She is observant and efficient. She has increased the return on investment of my property. But most of all she keeps my tenants happy and gives me peace of mind.

We were very pleased with the agency. Justin was our property manager and did a fantastic job. He…read moredid everything in timely manner and gave us the right advice in the difficult situations. We were able to live oversees and knew that our property is taken care of. We highly recommend this agency for both landlords and tenants.

I was new to Nevada County, and was referred to Success Property Management in Grass Valley by a…read morefriend. I spoke to John and Suzette (owners), and they found my new home really fast. I was able to move my things from out of state and quickly got settled in time to start my new position at a local company. Thanks for your help. JH from Oregon

I rented a condo from TK on Pleasant St. in Grass Valley back in 2011 - 2014. I had a great…read moreexperience with them. They made my stay in the gold country a good one. I would contact them again if I ever moved back to Grass Valley or Nevada City.

These people are unprofessional and incompetent. Terryn Knight is extremely rude in her…read morecommunication with tenants. The property was not properly cleaned before move in (beard shavings in the clogged sinks and cobwebs on the ceiling). They tried to double charge us for utility bills and only corrected them after we disputed the charges. Do not have them manage your property or rent from them. I lived in my last rental for seven years and only contacted management when the lease was renewing or the roof was leaking. This company is absurd.

Absolutely terrible management "company" (it's really just Karen) in my opinion & experience. If…read moreher landlord clients don't like the fact they are now subject to rent control - because they have to follow the law like everyone else - she will work with their attorneys to try fudge accounts. The last straw that made me post this review was DURING THE CORONAVIRUS PANDEMIC having a bogus non-payment notice served on me for a bill she never presented & while I have a ZERO account balance. Avoid if you don't want to get sued by your tenants would be my advice!

Don't bother renting from this woman if you're not a senior citizen or a family. I was profiled…read moreand treated like garbage from day one. Karen decided she didn't like me and my girlfriend from the beginning, actually accusing me of tracking mud on the floors when we walked through to see the place for the first time, even though the mud prints were very clearly in the shape of a dog's paw. She begrudgingly rented to us after a few weeks because the house obviously wasn't going for what they were asking (a lot compared to my current place), after a multitude of unreturned calls and delays. She called every reference we listed and asked them very personal questions, like if we drink alcohol, and what we do for fun, which last I checked is none of her business. She assumed me to be a pot grower from day one, and even made little sideways comments as I signed the lease that she wasn't sure why I wanted to rent there, as there was little sunlight that reached the property. She promised to furnish the house with a washer and dryer that never materialized even though it was in our lease, forcing me to go to the laundromat for a year (after talking up what a VIP property it was), insisted on performing a walk through three months after I moved in that I'm pretty sure other tenants are not subjected to, harassed me repeatedly for my hypersensitive neighbors complaining about my dog barking even though Animal Control determined he was not a problem, and refused to renew my lease unless I let her inspect my garage for an illegal grow first. She allowed our neighbors to harass us, trespass on our property, and retaliate at their will with no repercussions whatsoever. She even tried to blame me for my house being vandalized and almost broken into by one of the local meth heads, even though we had a police report to document it. I've never been so insulted as a tenant in my life. I'm not a grower or a criminal, and I will not be assumed as a criminal for no good reason, and that's what I was treated like for a year. I refused her ultimatum and moved right up the road to a house with a landlord that isn't constantly intruding in my life, and even better, no nosy property manager. My favorite part was when I was moving out and she showed up for the walk through, remarked how spotlessly clean we had gotten the place, then tried to hit me for $200 in cleaning fees two days later, claiming her cleaning lady was there for eight hours...cleaning up my spotless house. Right. Then she threw a fit when I asked for half of my money back, which I felt was a compromise. It really felt like she just did what she could do to be a thorn in my side for the entire year. In summary, this woman was nothing but rude, hostile, did not deliver on many promises, and was extremely intrusive to us as tenants. She at best acted like she tolerated us. I do not recommend her services whatsoever. She made us feel like nothing but a burden even though I was on time with my rent every month and left the house in pristine condition. I've only waited this long to write this so she can't retaliate and badmouth me to future landlords. She's that vindictive. Stay away if you're under 60 and enjoy your privacy and no stress.

Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

My husband and I had the pleasure of renting a home from Jodie's company, Professional Property…read moreManagement, for the past three years. When we were initially looking for a home, we wanted something a little further from Travis AFB since I was doing my rotations in Sacramento. Luckily, they had a house for rent at about the halfway point to make my and my husband's commute tolerable. We spent our first couple years of marriage there and even added to our family, so we were a bit sad to move. Jodie is professional and very prompt with communication. If we ever had an issue, we just had to either call or text him and it was handled within a reasonable time frame. He was in close communication with the owner as well, which is likely why things were taken care of promptly. When we had issues with our bank transferring our rent, we also communicated that with him, so we were able to just drop off a check instead. We were able to make some temporary upgrades to the home while renting with them as well. We added a smart thermostat and a doorbell camera without any issues. My husband and I were sure to re-install the existing doorbell and thermostat upon moving. Since we moved from the Bay Area towards the Sacramento Valley, we were able to rent a home for the same price (if not cheaper) as the apartments and some townhomes by the surrounding areas of Travis AFB. That being said, we got the best bang for our buck in that regard. Even with the extra expenses of having a house, such as hiring a gardener for biweekly maintenance and trash & recycling pick-up, the price for renting was still more than reasonable. Overall, we are very pleased with our time renting from Professional Property Management. We had a cozy stay at a wonderful home that we kept up to the best of our ability. Thank you for the amazing rental experience!

Joe continues to impress us and take care of our property. He was our real estate agent for selling…read moreour property in Davis. Very easy to work with, courteous, professional and kept us up to date and informed during the entire time. Our house is now sold, paperwork finished and he made it all as simple as possible. Absolutely amazing job and a wonderful person to work with from start to finish. Thank you!

Justin Gross did a fantastic job placing our tenants. He was prompt and professional and we think…read morehis service was well worth what we paid. We highly recommend Justin and the Barrett team for excellent property management and real estate services.

Just the fact that my real estate agent Mary Margaretich highly recommended Barrett Property…read moreManagement, meant to me that this property management company must be great. After using their services, I came to the conclusion that this company is indeed fantastic. Justin Gross was very professional and friendly. We were extremely pleased with this property management company. As we live only part time in Grass Valley, we will be using the services of Barrett Property Management frequently. We highly recommend this company.

Do NOT rent from Collins Property Management. Their agents are dishonest, lack integrity, and the…read moreowner doesn't seem to care. I reached out to them minutes after they listed a rental on Chief Kelly Drive, and followed their application policies. Showing agent Leslie Robbins called me the following morning to let me know I was first in line and would have the first opportunity to see the rental and apply. She also stated that Sunday would be the first opportunity to see it. When I arrived for the appointment on Sunday, Leslie informed me that someone else had already submitted an application. I questioned her multiple times about how it was possible that someone else had already applied when she told me I was first in line and she responded that they just got a new application system and that somehow someone was able to submit an application and they can only process one application at a time, so if that person is approved then the rental is theirs. I called the office and spoke with owner Craig Adachi. I explained the situation and he said he would speak with Leslie to get her take on the situation. He called me back two days later after I'd left another voicemail message. He said Leslie told him that I was second in line and that she showed the property to this other individual on Friday because they were first in line. I again explained to Craig that Leslie told me I was first in line for this property and he said that it was my word against hers and that he believes her. I suppose it is her word against mine. Leslie lied to me and lied to the company's owner. She cheated the system (I'm sure for a friend). How can anyone trust a company like this? I can almost guarantee that I am a more qualified renter than this other individual, so their client (the homeowner) also loses out. What a terrible way to do business. I'm disheartened by the way this was handled, and a bit disappointed in humanity.

Collins property management hooked me up with a very nice and affordable one bedroom apartment in…read moredowntown GV. Craig and Devon went out of their way to accommodate me and get me in the apartment I wanted with little fuss. Super nice people who will go the extra mile for you! If I were a landlord I would want them being the liaison between me and my prospective tenants. I have had bad experiences with another property management company in Grass Valley, so these guys were a breath of fresh air.

Responds to property issues quickly follows the real estate law to a tee knowledge of property…read moremanagement issues is highly recommend them

I have been through many different property management companies and this one is one of the…read moregreatest I have worked with. They were super helpful when it came any maintenance needs and they always asked me how I am and if I needed anything. They made it easy to apply and complete my lease. Also, I made sure to leave the apartment super clean when I left and received my deposit in full and very quickly:)