As a first-time customer, I had a great experience! Rebecca at the front desk was incredibly helpful and took the time to walk me through everything. Even though it was really busy, she never made me feel rushed. She was friendly, knowledgeable, and helped me understand the different tanning levels so I could choose what was right for me. Excellent customer service and a great first impression! read more

I've been a loyal tanning customer for years, previously with Suntans to Go, and recently switched to Palm Beach due to its convenient location and the promise of a great experience. For my first visit a few days ago my experience was good, thanks to OG's expertise (his name is Chris) in guiding me through starting my tanning process, similar to the excellent care I received from Tommy at my previous salon visits. I have light skin, and they both ensured I achieved a beautiful, natural tan without any burns. However, today's visit was a complete disaster. Without OG's guidance (because he wasn't there), the tanning bed I used malfunctioned and overheated, causing it to shut off mid-session. Immediately, my face became extremely red, and my eyelids swelled up. Now, my entire body is burning and severely red, plus I'm starting to get chills. When I reported the issue to the front desk girl, her response was dismissive, simply stating that "the beds get hot" and attributing the problem to the newness of the equipment compared to Tommy's older beds. I'm not comfortable being told "they get hot" when clearly the machine displayed an over-temperature error and shut itself down mid-session. That error in the picture indicates a safety threshold was exceeded, the unit needs to be inspected before it's used again. I understand UV causes burns, but the excess heat from the canopy overheating definitely amplified the inflammatory response and increased the severity of my skin burn reaction. A safety cutoff should not be considered normal and should not have been brushed off casually. Not to mention with this type of skin burn I can't even visit the salon again in 24 hrs. I probably have to wait a full week or two after paying nearly $200 for the month and some products and $125 starting next month which cannot be canceled until after they charge the $125. Can't take a hot shower, can't workout, can't throw a blanket on. Fingers crossed I don't develop any blisters. The fact that the beds are new and the prices are higher doesn't justify the lack of proper care and attention. The personalized guidance I received from Tommy and OG is unmatched, and I never experienced burns with Tommy's "old orbit bed" and had the most beautiful tan, I would get so many compliments! My process was always comfortable. I also will be checking in with all my referrals. The salon didn't even offer any remedies for my burned skin. While I plan to continue visiting and seeking OG's assistance because I'm stuck there for two months. I want to warn others to exercise caution and specifically request OG's guidance to avoid a similar incident. I'll update this review with OG's name soon. Iykyk. - I also read other reviews that it is very difficult to cancel membership and they keep charging even after you cancel. Truly hoping this is not the case. I will most definitely be keeping you updated. - btw let me add, when OG is gone I'm out and I want my money back. And the only reason they get an additional star is not because they are fancy, it's because of Chris. read more

Palm Beach Tan - Mid-session overheated bed. - Spray Tanning Near Me - Sherman Oaks, California

I've said it before, and I'll say it again--I absolutely love this place! The salon is always clean, welcoming, and has such a great atmosphere. Chris and Nicole are truly amazing. They're always so friendly, knowledgeable, and willing to help with anything I need. They make every visit easy and enjoyable, and their exceptional customer service keeps me coming back. If you're looking for a tanning salon with great staff and an amazing experience, I highly recommend this place! read more

Been coming here for about two and a half years. Staff has always been very friendly, and never a wait time if you come midday. The new renovation is beautiful and modern. They have lay-down beds, stand-up beds and also spray tans. My tan is beautiful, bronzed and natural! I enjoy coming to PBT Sherman Oaks! read more

-They make you wait a full 24 hours before you can tan again -They'll claim the bed has new bulbs and force you to take a shortened session and then you'll get literally no color from it -The phone number to call corporate is never picked up live, you have to leave a VM. -They are excessive with wanting all of your personal information. -I heard them strongly pressuring a new customer to give a positive review even though they hadn't even had their first session yet (asked them three times and the customer kept pushing back). -I bought sessions and was promised they would never expire but now suddenly they do. All they can tell me is to call corporate. It's their excuse for everything. read more

Hailing from Europe with olive -skintone; I tan easily and have never had a sunburn in my life (despite an autoimmune illnesses that causes rashes). Couple this with being a working model on camera... means that I am a tanning bed connoisseur. I know, I know. It's not the greatest but it actually impacts my mental health in a positive way, as well. For 15 years, 3x a week; I have been tanning at Sun Tans To Go: a local business owned by the lovable Tommy for about 35 years. Sadly for us tanners, Tommy retired and sold the salon to corporate chain Palm Beach Tan. And good lord ... none of us are happy. You can find Palm Beach Tan at the corner of Moorpark and Fulton in the Plaza with 7-11: this hasn't changed and is still in the old Sun Tans To Go real estate spot. Palm Beach Tan is allegedly going to remodel the premises plus bring in new, modern tanning beds so this review is pre-mature in that regard as it is being penned prior to such changes; but I can already comment on all the other negatives. First of all, Palm Beach Tan requires you to essentially "sign up" (although they claim it is contract-free) and put your credit card on file which they auto-deduct monthly or whenever your payment is due. This is a huge deterrent as Tommy - who was in his 60s - allowed us to pay with cash and whenever our packages expired. I am not a fan of my card on file especially when businesses get hacked all the time and I prefer to pay in cash. The only perk was that, being grandfathered meant I received a discount on their regular price for 30 days unlimited. They also take your email address and I've been annoying bombarded with multiple, daily marketing emails. The biggest issue has been customer service or rather the lack thereof. It is so bad; that I have literally been hating coming to tan. I used to view my tanning time as self-care and it was like a family/community with Tommy as all of us clients are older in age (this isn't a teen or Gen Z focused tanning spot). Now, I am just uncomfortable. Since day one, the staff here has been incorrigible. It appears they have all been rotating from different Palm Beach Tan locations so a set crew isn't solidified as of yet; but each associate has been rude, snotty, and quite incompetent at their jobs. They have all had an attitude like they've been here forever and we are the freshmen in high school. It is the other way around - they are the newbies and should be treating us like gold during this transition in order to have us stick around. They are all also Gen Z 20 year old kids - I'm old enough to your mother, kiddos! - and they still stick their noses up at us! One of the gals, kept calling me "My dear" every two seconds. Um, I don't know you and again, I'm older than you. When I asked her to stop, she gave ME a dirty look! Another kiddo couldn't find my name four times and even had a hard time through my phone number search. What was up with that?! While I was in a bed, I overheard them talking smack on Tommy and that "This is why the business failed". Um, child, he was in business longer than you've been alive. It is greatly unprofessional to talk about a previous owner when HIS clients can hear you. The only one who has made any effort to be welcoming is Brennan (not sure how to spell his name) who is the regional manager of sales, I believe. Plus, Chris, who was Tommy's right-hand man is still around which is the only positive point. Small side note: their new head rests are painfully hard as a rock. Edit: their auto-pay took the wrong amount out of my account today and I'm pissed. They better refund me. They are seriously terrible! Perhaps things will improve but they've already lost quite a few die- hard clients and if my entire life wasn't already scheduled around this location; I would also go elsewhere. Palm Beach Tan truly needs some business 101 classes and some more training from corporate because these kiddos are NOT cutting it. For now, I would avoid this location for your tanning needs until things improve and they find a better groove. read more

Palm Beach Tan - Horrible reviews on BBB. They overcharged me and are taking forever to refund. They also keep charging cards when canceled. THIEVES - Spray Tanning Near Me - Sherman Oaks, California

I had such a wonderful experience at Palm Beach Tan! Chris was incredibly informative, helpful, and honestly such a sweetheart. I was in a time crunch before my trip and wanted to get at least a shade darker within two days, and he recommended the perfect option for me. He really took the time to explain everything and helped me get a great deal too. The whole experience felt personalized and stress free. I left feeling confident and excited for my trip. read more

I went in to the E Hampton location to use the inferred sauna. I wasn't able to use it because someone called to reserve it but weren't there yet. I cant believe they would allow that for any of there products. No longer a member. read more

Such a nice place to go tan :) Everyone is so sweet and accommodating! and there's parking!

I started 6 months ago. I really like all the staff especially Christian - very helpful and knowledgeable with the skin care products . Even during the construction the staff have done a fantastic job keeping things clean and tidy. read more

Everything was amazing especially Chris. He has great knowledge of the products and recommendations on the tanning beds

This company is not honorable. I bought a 10 package membership through the previous owner which was great. Now after having come in approx 5 times, they want me to sign something when I have already been using their new machines. Kane would not allow me to tan without signing something. I've been coming here for over 15 years. The new spray tan machine is not like the older model and I don't nearly get the same tan as before. I asked for a refund of my previous package since he would not allow me to tan. Please be advised I am reporting you to the Better Business Bureau. read more

Once this place got sold to Palm Beach Tan it's gone down the drain. They're trying to force $70 a month subscriptions. They have moved away from offering packs of sessions at a rebate like the previous owners.. They have been promising upgrades for a long time with very little progress. They have shortened their hours of operation. They don't open early nor do they close late anymore so there's very little flexibility for some people with schedules to be able to go relax and Tan. Anytime you try to bring up your concerns the manager gives you some smug Dismissive non-answers. Sun Spa which isn't that far away offers all these things at decent prices, they have better hours of operation and their places immaculate. After almost 20 years I'm moving there for my Tan. I suggest more people do the same. Good riddance read more

The staff is great - but corporate leaves a lot to be desired and has turned into a money grab. You have to pay to upgrade your tanning package (and when they waive the fee for others a week later - they won't refund you) . If you want to put your membership on hold - they still charge you smaller monthly fee. Everything costs something now and its unfortunate this location has lost its "family" atmosphere. Hoping the bed availability improves after the renovations or I will start looking elsewhere and save myself the headaches. read more

called and said i wanted to make an appointment for a versaspa spray tan.. he says just walk on in we dont do appointments im like okay sounds good... i walk in... tell me why... he tells me they dont have the versaspa machine... right okay so in that case i wouldn't have come and i felt a little trapped.. not to mention online it says ur first service is free which was obviously not the case but thats a different issue... i most definitely wont come back read more

I used to come here because of the kindness of the owner Tommy and because this place was different from all the other tan salons. I came here last week, I was so sad to hear that Tommy wasn't here anymore. Unfortunately the vibe is not the same! The new manager asked for all information, if you are a walk-in the price is $35 but not for the same day, if you have a membership you can go without make an appointment. This place is not for me! Tommy we will miss you read more

Thexstaff is very helpful and treat me like a queen I would not go anywhere else. Judy Gavin

I have been coming here for a decade and now I can't tan because I won't give them my birthdate? Ridiculous...I had fraud on my account and am trying to not give out any unnecessary info...I was told if I don't give my birthdate I could not tan and would need to go somewhere else. Second time reviewing, the manager left a comment for me to reach out and then left a fake email address Beware of this business read more

I have been coming here for over 15 years and I have never been disappointed once the business was bought the service is just as good, especially Chris who is still there. I really appreciate the new team and will always be a member here. Everyone remembers my name before you even come in and has the bed ready for me. Thank you!! read more

I've been coming here for years. I loved Tommy and was sad to see him leave but so far the new staff has been super nice and welcoming! I never have to wait long, if at all and I've seen them also try to accommodate customers that come in and are super rude. I will for sure be keeping my monthly package under the new ownsershio! read more

Been coming to this location for years when it was Suntans to go. Now that Tommy has retired - the end of an era!it is now Palm Beach Tan and I am really happy with the new crew and happy to see that Chris is still there too. I am looking forward to keeping my monthly plan and starting with red light therapy! read more

Just started going to this location after being with PBT for over 10 years. Service is amazing here Mickayla is incredible, great customer relations Chris is awesome. Glad they opened in Sherman oaks. Def recommend read more

I love the fact that they (Chris & or Kane) recognize my car when I pull up and have my room ready. Everyone is so nice, they make me feel welcome like family. read more

You have ruined what Tommy build. This was a family business and I am so happy that he got to retire to be with his family. However, you have lost every loyal Suntans to go customer. I've been coming here for about 30 years, my mother used to come here. A few days of tanning was all we needed on occasion. But your rates are insane and the hospitality doesn't exist. You changed your hours so us early birds can't come at 7am like before. This lovely neighborhood spot is now a sell out and after 5 tans, I had very little to show for it. Very crushing! I'll never go back. Please don't send your auto reply, it's a waste of your time and mine. I've said it all here... oh and the employee I spoke to, their expression on trying to explain the higher prices that just went into effect, it's apparent they don't stand by the price gouging either. read more

To be transparent this location is not great and at most times very unprofessional , unkept, dirty, shady sorry place to go relax , tan and unwind: I will say the only thing that has been a ray of light is a couple of the employees like Chris, Danny, McKayla and Rebecca. Other than that since the take over it's been a circus in there with lots of turn over in employees, beds half working, only extremely expensive nonsense lotions available, the washer or perhaps it's the dryer makes a horrible sound when running the bed I was in last to no surprise had bulbs out and also a disturbing crackling sound. I could truly keep going but this is already exhausting as it is to even have to do this. Don't bother going to customer service because they went in to my account after a phone call and thought it would be ok to put a fee attached to sessions I had left on my account that had already been paid IN FULL. There are other salons in the area that are great and the staff is on point , lots of options, clean and inviting environment . Again the few staff I named above are truly the highlight . The sorry excuse is they are going to remodel , that's fine but I the meantime they have had no concern for the place and it's appearance, feel or functionality To add the extreme unprofessional ways of Some employees of Palm Beach tan that had come in have argued that the place was old and out dated BUT I will say the beds were ALWAYS on point and kept in proper working condition , got great tan and the place was always clean, inviting and top notch on customer service. Sorry but not sorry. The absolute wicks end for be was finding out someone went on my account and add fees for me to use sessions I had already paid for in full. The one star is a strikeout and strictly because you can not move forward without selecting. read more

Truly can't believe what they're charging for how rundown and old the building and all of the equipment is. Crazy!!! DONT COME HERE

I miss Tommy for sure! I have been away past few months came in to renew and found it to be under new ownership! The rep stated they will honor the rate that I was paying with Tommy. Since after all I have been going for few years consistently and Tommy was flexible with giving me the best rate possible. Due to my work schedule I would pay a month and barely go not even 7 days within a month. So they asked me all my personal information and since they did originally say they will honor the same rate I gave them all my personal info then they gave me another price versus what I used to pay! I felt like it's a bait and switch. Since I repeatedly said what I was paying! I told him to erase all my personal information he said well nothing will be charged; I don't care you have all my information so delete it! Unsure if he did or not - since he looked lost staring at the monitor so I walked out and I rather pay more money somewhere else then to have someone lie to my face of honoring my previous rate! read more

Amazing staff, amazing customer service! I can't wait to see what the new equipment looks like once they bring it in!

I have been a Palm beach Customer for years and never had a problem. I love how if I tan here I can walk into any Palm Beach Tan I'm near and just get a quick tan. This new location is nice and clean and on my way home from work. read more

This place went extremely downhill when it changed to Palm Beach Tan. They're closed at the most random times even though their hours of operation say that they're open. And they go on to say that you can visit one other locations and the closest one is in West Hollywood. The entire staff is honestly strange. It's like they're robots constantly reading from a pre programmed script or they're incessantly trying to upsell you on something. Take your business elsewhere. read more

I've been coming here for years.. it was always supper clean! it smells good the towels always clean and fresh.. tommy always the best costumer service in every way..soo kind and made u want to come back! now with the new ownership and employees there it's completely horrible!! it stinks!! the beds smell bad! the floors are soo dirty!! the towels smell bad and don't feel clean! it was the most disgusting experience I've had!! I will never ever go there again!! and will tell people don't go there!! it's the worst!! and the 2 employes looked like they haven't even showered or brushed their hair!! horrible!! it's soo sad!! this place use to be amazing!! now it's the complete opposite. read more