Where do I even begin…read more.. This gym has now pulled the same stunt TWICE. Last year, they abruptly stopped accepting Active & Fit memberships with no real warning, forcing members to scramble and switch. I switched to Husk. Yesterday, I was informed they no longer accept Husk either. Just like that. Money already paid for the month, and I'm locked out of a gym I'm actively paying for. When I called to sort it out, I was told a manager would call me back so I could at least use the facility for the period I already paid. Instead, the person I spoke with on the phone laughed at me and hung up. Mind you, the manager never called me. The customer service is just the cherry on top of a very broken sundae. A sink in the facility has been propped up with a literal plank of wood for nearly a YEAR. Not repaired -- propped up with wood. The stretch room has barre handles affixed so loosely to the wall that they could snap off mid-use and seriously injure someone. Multiple pieces of equipment have loose bolts and missing washers. This is a liability waiting to happen. Paper towels and soap are routinely out -- in a gym, of all places. This place charges over $60 a month. For what, exactly? Broken fixtures, unsafe equipment, and staff that laughs at you when you have a legitimate concern? This location has been through 3+ ownership changes, and it's no surprise. Do yourself a favor and find somewhere that actually maintains its facility and respects its members. This is not it.

men's bathroom sink broken for a year. instead of repair owner has covered with a tarp. AC broken…read morefor extended periods. frequently no soap or paper towels in men's locker. cloth towels available 35% of the time . General facility not well maintained . Staff at desk sitting with phones.

I have stopped in here several times pre-Covid and post-Covid. I have seen the advancements that…read morethe business has implemented to keep up with the times. One of my biggest requests was 24-hour access, which was added within the last month. They have the typical cable weights, free weights, cardio, and a smoothie bar/station. But, they recently added an area that allows more Crossfit workouts, i.e., box jumps, sled drags, and such. Are you going to get something that a bigger club has, like a basketball court, swimming pool, and such nope. But you get the personalization of the owner being there, the staff knowing who you are when you visit, and it is not overcrowded. The staff consistently exceeds expectations and is very personable when I am there. If you want a more personalized experience instead of your average overcrowded gym, give them a try.

Great spot! This place is a no nonsense gym with everything you could need. It's clean and the…read morecrowd is good mix of people. Would highly recommend!

The LA Fitness "Signature Club" (in Alton) was really disappointing. Urinals and stalls in the…read morebathroom are seemingly always out of order. Many of the resistance machines are "undersized." I stand 6'3" and there are no leg press machines that I can use - they have three; all far too small. The front desk staff are nice, but say they have no control. The cardio area is nice. The regular and recumbent bikes, treadmills, steppers, etc. are laid out and spaced well and the overhead fans are great. But that's about it. The shame is that the "old" LA Fitness on PGA Boulevard was great. Its a shame that it closed.

(Lake park location) All the machines are old and rusty , the bathrooms smell like old pipes, all…read morestalls are rusty and have mildew, the basketball court smells like it needs to be aired out, and there's dust bunnies longer than "Jason Momoa's" hair. Everything needs to be replaced.

I wish I could give this gym a higher rating because the low price of membership in such a high…read morecost of living area is a relief to the wallet but it is always crowded with never being able to find a space on the floor or the weights you need. Now it's been overcrowded with teenagers for the summer as well which makes the experience even worse. I also wish this location was like other locations with having workout classes. The movie theater cardio room is a plus and the recovery area is also a plus. I hope once they open another location in Palm beach gardens that they take the members feedback and improves it substantially!

Very disappointed with how my cancellation was handled. I had already paid my annual fee the year…read moreprior, submitted notice to cancel my membership, and clearly communicated that I would not be continuing my membership for the upcoming year -- yet I was still charged another $99 annual fee afterward. What is even more concerning is that I provided legitimate medical documentation related to a surgical injury and ongoing recovery, including my provider's credentials, signature, NPI number, and contact information, and was still met with unnecessary pushback instead of understanding and professionalism. As someone dealing with medical expenses and recovery, it is frustrating to have money taken for a membership I had already attempted to cancel and physically cannot use at this time. Customers should not have to fight this hard over a cancellation, especially when legitimate medical circumstances are involved. I truly hope upper management reviews how these situations are being handled because the experience has felt unnecessarily difficult, dismissive, and stressful.

Do not recommend this gym as the staff constantly allows their buddies to openly vape inside on the…read moregym floor. The bathrooms also smell and need updating. Haoie at the front desk is a rude employee with anger issues. I recently asked him if the gym allows vaping as he was the employee working; his response was "no you have to tell me who though" he also yelled this and so I told him who was vaping and then he walked away. I thought the interaction was weird so I decided to go up and ask if he has an issue with me or what not and then he freaked out and called me a fucking dick 4/5 times , called me buddy multiple times and told me he has another job and that this job does not matter. He also claimed that my membership did not matter cause it's a wellness account paid by employer and he said " that does not affect me". Very unprofessional behavior. He stated management and owner do not have a contact so I messaged the Owner on instagram and will see what happens. It is against Florida law to allow vaping inside so it should not be an issue but unfortunately at most gym it is.

By far the best bodybuilding gym in West Palm Beach/ Palm Beach Gardens area…read more Lots of non bodybuilders are also here. You can't find half of these equipment around anymore. The owner has done a good job with the equipment selections. May need underhand grip lat pulldown machine but that's minor compared to his inventory.

They have taken over all the mirror space where the women used to use free weights. They replaced…read moreit with more equipment for the men. I think they don't value women at all. They have to lay their work out mats in the middle of the room along with the women's free weights.

I've belonged to this gym for 8 yrs.. The only thing i dont like is they dont change their tanning…read morebulbs enough. I Dont even get alittle color when i tan..i go to the gym in jupiter where the tanning beds are alot stronger.. If you like to tan dont go to the PBG gym..Havent changed their bulbs in yrs..

Love this gym because they have the right amount of free weights, equipment and training area to…read morework out even when it is busy Gym is clean and staff at front desk is friendly Don't use thier trainers but seems they have a lot of clients Not too many classes but not why I joined them Use other studios for those classes

Tomorrow is the 21st of July. I filed for this refund on the 21st of May. If there is no response…read moreby tomorrow that is an illegal breach of the document that clearly says you would give a response within 60 days. Therefore, I will forward all of these resources tomorrow to the FTC. Not only respecting my right to a refund here, but not even abiding by the clauses in your own legal documentation. Scam company.