Despite having negative first experience I have to admit that Amy, owner of the salon was…read moreprofessional and nice to solve the issue. They have fixed my nails and provided good service. Thank you

I walked past the salon today and thought it looked nice and clean, so I booked an appointment for…read morethe same day. While waiting, I decided to google it and saw some bad reviews that made me anxious about it. But fortunately, I had a great experience. I don't know the name of the woman who did my nails, but she was clearly a perfectionist, paying attention to every tiny detail and retouching every flaw without me even telling her anything. Besides, she was such a nice presence and I enjoyed talking to her. I've been there only once and I won't go again because I'm from Europe and traveling, so take that into account. But my one-time experience was definitely great!

If you want to leave with a headache after getting your nails done, this is the salon to go to. The…read morestaff talked non-stop in their own language and laughed loudly the entire time, showing no respect for their customers. I asked for clear nail polish, but they didn't even seem to know what that was and instead used a nail strengthener. I was so frustrated I didn't even bother correcting them. Terrible experience--never coming back!

They are a new business and are doing so well! The staff and owner are absolutely lovely and the…read moreprice and service is unbeatable. New to the area and was looking for a new nail shop. Found it! Tried a couple and couldn't not keep coming back to this one. It gives you the small business feeling, it's extremely clean and the gossip is amazing. They remember you, people stop to just say hello on their way home. 10/10 recommend this place. Near everything as well.

Passion for nail design and literally nailed it. The store is under new management and has under…read moregone renovations! Came in to treat my friend to some Gel-X almonds! Came out with works of art! the attention to detail and care was insane, we came in with an idea and scrapped it for a better one. Request for Janet! She knew all the trends!! Leaving it to a professional who truly cares for their craft gave us the results we couldn't even imagine! I know most gals are worried about time but her team is serving us art and speed. 2 hour set where as most places would've taken longer. Each nail was a process that is hand crafted, I'm talking about those 3D lines and flowers (as a previous nail tech myself, chrome is hard ok. But she did it like it was breathing LOL) Thank you Creative Nails! Now my own friend can't even recognize her own hands in the best way Service provided: Custom Gel-X almonds with Gel Polish, 3D sculpted design & flower, rainbow chrome, gold chrome, blush, cat eye designs

Great place for pedicures!…read more New management is friendly and always making me feel like home. Would definitely recommend this nail salon for your next visit

I was a regular for over 6 months going every 2 weeks faithfully for a gel manicure fill and gel…read morepedicure at first everything was great except they asked for a credit card to be on file or they said they couldn't book me in this is fine except for the fact I know at least 10 other ladies that went there and they were never asked for this 2nd one day about 4 months into going I was looking over the screen at the computer wondering why they always seemed to block me from viewing it and they had a customer profile with my name and contact info as well as a note saying the client talks way too much and really fast pretty sure she's on drugs always make sure she has valid card on file WTF I was humiliated I'm a professional for gosh sakes I live in Chinatown and work on the DTES yes but they are also on the DTES what am I not good enough to be there and I definitely don't use drugs. Last straw was when I ended up in hospital and called morning of my appointment 20mins after getting to hospital to reschedule and they said no matter what I didn't give 24hour notice so I need to pay half my appointment fee it was an emergency I almost died and they didn't care Find somewhere that values customers they don't

the best gel manicure I have ever had. The nail Technician shaped my nails perfectly, cleaned up my…read morenail beds, and the shellac application was so well done and all the way up to my cuticle. Its been one month since my appointment and not one chip. The shellac also isn't rising and getting caught on things. Will continue to go to onyx.(421 Abbott St, Vancouver BC V6B2L2 )

If I could give zero stars, I would…read more I have been a loyal customer at this salon for nearly two years, which makes this experience even more upsetting. I was running late for my appointment and called ahead to let them know. The owner answered and spoke to me in an aggressive, threatening tone, warning that if this happens next time , I would not be allowed to return. Since I have rescheduled or canceled appointments or been late in the past, I understand their policy and accept that if this were to happen again, there may be consequences. I apologized and assured her it would not happen again. When I arrived, the situation escalated unnecessarily. The owner immediately began yelling at me in front of other customers, continuing the lecture that had already taken place over the phone. I apologized multiple times and calmly explained that I did not want negative energy during my appointment. Despite this, she continued yelling. I finally told her that her behavior was inappropriate, that I was still a paying customer, and that the situation was affecting me emotionally. Her response was to say, "I don't care about you--fuck you." This was said directly to me and is recorded on my phone. I repeatedly asked her to apologize for swearing at me. She refused, stating it was her salon and that if I wanted my nails done, I should sit down. At that point, her behavior felt intimidating and close to becoming physical. I asked her to back away, and she refused. During this confrontation, the nail technician who was supposed to work on me became visibly unwell and had to be helped, which was deeply concerning. No one--customers or staff--should be subjected to this kind of hostile environment. This behaviour was rude, unprofessional, and unacceptable. The staff deserve a safer, more respectful workplace, and customers deserve basic decency. I am extremely disappointed, as I had enjoyed coming here until this incident. I left shaken and distressed and will not be returning. To be clear: I acknowledge that I have rescheduled or canceled appointments in the past, and I fully accept whatever consequences the salon chooses to enforce if this were to happen again. However, no policy justifies being verbally abused or treated with hostility. The owner's behaviour suggests serious anger management issues and an inability to control her emotions in a professional setting. This experience showed a complete lack of professionalism and leadership. I am disgusted by how this situation was handled. Press and hold to react

Professional service and lovely staff! I've been going regularly for years and will keep going…read moreback. A step above most nail salons in Vancouver. See Lyndsay for perfect acrylic nails!

During a haircut in September 2025, I mentioned that I had had a positive travel experience to…read moreRussia in 1998 and hair dresser James Valiant somehow interpreted this as me being pro-Putin. His attitude suddenly changed after I mentioned my travels (and the hair stylist beside him declared defiantly that she is Ukrainian) and I can only say that he butchered my hair after that. In my defence, I have financially sponsored Ukrainian refugees to Canada and do not support Putin. As a client of Suki's since the '90s, I will not go back there again after this unprofessional conduct. I was willing to overlook him being an egomaniac but his lack of respect toward clients is beyond unprofessional. I should have opted out at ego-maniac. I used to cherish this salon due to the lore about Suki and loving the architecture of Arthur Erickson, but forget it. This salon is way past its prime.

Kelly, I just wanted to take a moment to thank you for the lovely hair colour and all the hard work…read moreyou put into it. You were so patient and kept me informed throughout the process, which made the experience so enjoyable. Your attention to detail and professionalism truly stood out, and I'm absolutely loving the result! A big thank you as well to Daniella, your manager for her amazing recommendations and guidance throughout the process. And a special shoutout to Mahroo for introducing me to you--I'm so glad she did!

First time ever having my eyebrows threaded and Nav didn't disappoint! Honestly never though my…read morebrows could look that good. She was super friendly, helpful and gave such a great service. I'll definitely be recommending her to everyone in know!!

Wow. Just wow…read more Navkirin is just incredible. I live just a block away and wanted to give this local spot a try. I went in with mediocre expectations and left positively **blown away***. I'm new-ish to the magical world of eyebrow threading, and my normal spot is $10.00. And that $10.00 gets you a "lie down. hold your eyelid down. okay you're done." and the quality of that work shows. Not that I knew that until yesterday. I walked in and Navkirin and her daughter greeted me as though they'd known me my whole life and hadn't seen me in ages ("Good morning!! Oh my gosh how are you!?") I felt right at home. We went over their services list and I chose the Divine Brows ($22.00) service. I got to lay down in the comfiest chair ever, complete with plush throw pillows, and Navkirin gave me an eyebrow consultation. She drew around my brow what my natural shape and ideal arch should be, and then gave me a mirror to get my approval. I couldn't deny it, she was bang on - shifting my arch the slightest and enhancing it made my face look 22 instead of 26. So on we went, threading away, with her checking on me every several minutes to see if I was okay or if I needed a break. Following that I got the most epic little face and eyebrow massage, all the way down to my neck. By this point I'm a straight up puddle in her chair. Then she finished it all off with doing my eyebrow makeup, and touching up the red spots from the threading. The look was a bit different than what I was used to (read: actual fuller brows) but my inner-Audrey Hepburn swooned and I loved it. Even my husband, who isn't a fan of thick brows loved it. I will definitely not ever go back to $10.00 wham-bam-thankyoumaam service. This is my new monthly luxury spot.

They were able to get my partner and I in on a Monday night for deluxe pedicures at the same time…read moreand it was perfect!! We're on holiday here and just randomly got the urge to get a good pedicure because of all the walking we've been doing. They staff were so nice, understanding and everything felt great. I picked a nice fall color and they took their time and it turned out perfectly. My partner had a ton of dead skin (that's why we did deluxe) and they got it all off and his feet are so soft now. Very happy with it so make sure to stop by! Picture is off the wax part towards the end. Prices were good too.

I can be pretty picky on nails but I recently moved to the area so came here out of convenience and…read morethe service was incredible. Donna and Mira in particular went above and beyond knowing exactly what colours to use based on what I described and were personable and kind. The attention to detail on the nails (cuticles, etc) was also very obvious. Happy to have found a new go to spot and highly recommend!