James the tech is super friendly , response was quick. He set a time and gave me a call 20 mins…read morebefore he got to the house. He trouble shot issue and order parts and fixed the wash machine as soon as part came in. James was honest , answered all my questions. He was thorough and cleaned up everything so it was exactly the way it was when he got there. I highly recommended Appliance Guys !!!

The Appliance Guys were able to diagnose our washing machine and determined that the electronic…read moredisplay had stopped working. I was able to find the replacement part on eBay for a reasonable price, install it myself, and now our washer works perfectly. What really impressed me was their honesty and professionalism. Many companies will still charge you even if they can't figure out the problem. The Appliance Guys, however, were willing to forgo payment if they couldn't diagnose the issue. That level of integrity is exactly why we chose their company, and we're glad we did.

Steve, service rep has repaired my fridge twice & oven once, always does a great job & provides…read morewonderful customer service. thanks Laurie in Palmdale

They have been a community staple for decades. Whenever I have an issue or concern with Appliance,…read moreI always reach out to them first. Wishing them many more decades of Of Sucess.

Next day service on a Sunday. Solved my problem in one visit. Would recommend to anyone looking to…read morerepair their refrigerator.

I can't say enough good things about these guys. We have a 15 year old fridge that stopped…read morecooling. Thought I would either 1) be charged $900 buck for a new compressor, or 2) have to buy a new fridge. These guys showed up when they said they would and realized that the problem wasn't the compressor, but the relay. They also repaired my icemaker while he was there and had all the parts in his truck. Due was waaaaayyyy more knowledgeable than the guy who used to repair my fridge and -- get this -- cheaper. I'm calling these dudes for everything from now on!

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

Punctual, knowledgeable, and reasonably priced. Would happily use again. What more can I say?read more

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

My experience with B & D was great. Jeff was honest, communicative, and showed up at the scheduled…read moretime. He was courteous and quickly diagnosed my oven. Once he switched out the igniter the oven was back to working properly. The holidays are saved! I would definitely recommend and will call them again if I have any more issues with appliances.

We've had to use this company twice due to faulty construction done by a remodel construction…read more They've been wonderful! They unclogged our dishwasher that was left filled with construction material after it flooded our kitchen the night the remodel was completed. Then for 3+ months we couldn't get our stove to light. Afraid more material was clogging it, we again, reached out. The only negative thing I can say is, this company is so good, we had to wait for them to come out. But they were definitely worth the wait. They did a great job and I've got no issues recommending them to anyone. Thank you.

Jorge was very professional and friendly. He fixed our brand new out of the box 48" Janska range…read moreigniter with no complaints even after the manufacturer themselves sent him the wrong model information than the one we have for him to repair. He spent more than 2 hours taking it apart and putting it together, testing in between to make sure he's got it right. Very detailed in his work and even cleaned up his workspace before heading out. 5 stars and we highly recommend him!

Jorge from JG appliance repair very professional and friendly he fixed my oven and dishwasher! Took…read morethe time to find the problem and showed us the problem. Clean work I'll give 5 stars highly recommend and he came on time also.

Jeff and sons was great!! I had a broken dishwasher that wasn't draining. I explained what…read moreremedy's I had tried to fix it. Jeff knew swiftly was the issue was. Within 5 minutes the dishwasher was back up and running. I would highly recommend Jeff and sons to anyone. Thank you Jeff!

My old review as of 4/20/2016: I'm very impressed with the service I received. David came out to…read morerepair our LG dryer which had stopped heating up. He repaired the dryer and left the work area cleaner than what it was when he started. David is friendly, knowledgeable, and courteous. The problem was diagnosed accurately the first time, repaired properly and the dryer works as good as new. Fair prices and honest service. What more can you ask for? The latest review as of 2024-09-14: Once again, expert repair for my dryer. Quick, thorough, courteous. In my opinion, this is the best repair service in the AV. I'm consistently happy with the service and pricing.

I had a great experience with Quick & Pro Appliance Repair. From the moment I reached out late in…read morethe afternoon, they responded right away and scheduled me for the very next day. The technician, Edmon, was punctual, professional, and very knowledgeable. I explained what I thought was wrong with my washer, and he quickly confirmed it was the lid lock and fixed it right away. He worked efficiently and got everything done fast. Everyone I communicated with was friendly and helpful, and the whole process was smooth from start to finish. The pricing was very reasonable, especially for how quickly they came out. As a parent, having a working washer is a necessity, and I really appreciated how fast they were able to help. I'm very satisfied and would highly recommend them to anyone needing fast and reliable appliance repair.

Had them come out to look at our refrigerator (Sub Zero fridge/freezer) since the freezer wasn't…read moreworking. Guy told me the compressor was bad and repairs would be almost $3,000 in the email quote. When asked if he tested everything to confirm it was the compressor, he replied yes. Turns out it was just a bad relay after getting a second opinion. Repair costs were a far cry from a few thousand dollar unnecessary repair. Watch out with this one. *** Updating to 3 stars only because Garry reached out to me to offer a refund on the service diagnosis.

Had an issue with my AC so I called them up and they had someone at my house within the hour…read more Repair guy was nice and professional and fixed the problem quickly. Fair price, no upselling. Great company. Would 100% recommend.

I have used this company twice and so far they have been great. The first time they came and fixed…read moremy dryer and the second time they came to the same issue but this time Igor was super nice and asked the technician not to charge me since they don't do anything about it and suggested to keep using until it happens again.