Steve, service rep has repaired my fridge twice & oven once, always does a great job & provides…read morewonderful customer service. thanks Laurie in Palmdale

My 92-year-old Mom recently needed a new dishwasher since her old one broke down. She remembered…read morethat her "old faithful" came from Arrow Appliance decades ago, so she visited the store and found the perfect replacement. Everyone in the store was solicitous, respectful, and extremely kind to my Mom. They bent over backwards to assist her. Professional licensed plumber, Chris, showed up promptly on delivery and installation day with the new dishwasher. It was very difficult to remove the old dishwasher, but he did it--AND put the new dishwasher in place--with skill, professionalism, positivity, and patience. His demeanor was very pleasant and kind. My Mom is very grateful to Arrow Appliance, and our entire family knows who to go to when we have any appliance needs. Thank you, Arrow Appliance!

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

My dryer stopped working over the weekend. I messaged J&H and Eduardo responded pretty quickly. He…read morescheduled us for service the following day. He fixed our dryer and charged us a fair price for his service. i saved his number and will definitely use him in the future for any appliance repairs needed.

Coming from the same family of mechanical neophytes, my brother asked me when I became so good at…read morehousehold repairs. My answer, "The first time I looked at the bill from the repairman." I've used LaBons twice for appliance parts. The first time was after my wife told me the oven wouldn't light. A search of the Internet pointed to the "Glow Igniter" being faulty. So I went to LaBon and they had one in stock. I don't remember the price. It was a bit more than I wanted to pay to gamble on a part which I wasn't sure was bad, but far less than a new oven. I decided to take a chance .After getting the old part off and the new part on, I turned on the oven and it fired right up. The second time I used LaBons was for our dryer. Our dryer had been squeaking for a number of months. The last week, it sounded like the drum was rubbing up against the side. Squeaking was fine, I feared that the rubbing would burn out the motor quicker. I figured that much like a car belt that squeaks when it needs replacing, it was probably the belt which needed replacing as well. The belt was fairly easy to take off as well. So off I went, belt in hand to LaBons. They had two belts on hand a GE OEM belt for $31 and a generic belt for $21. I chose the generic belt. Both were a bit higher than I expected, but still much cheaper than calling a repairman or buying a new dryer. I came home, installed the belt, turned on the dryer. No squeaking, no rubbing. Both times I used LaBons, I told them the part I wanted and the brand. They were able to look it up and give me the correct part each time. They are also a local "Mom-and-Pop" shop and I always try to support locally owned businesses. So far, everything has gone smoothly. The only downside I have seen so far is they do not offer refunds on parts. I guess they have been burnt too many times by guys like me gambling that they know what part they need and losing. Another minor downside is the place is in the "not-so-nice" part of town.

I was quoted one price, a lower one, on the phone and when I arrived at the shop I was told a…read moredifferent and higher price. Plus the older man is consistently rude and abusive.

HEM has been our go to Appliance Repair for years. Ashley answers our calls quickly and is always…read moreprofessional. Emilio is knowledgeable, and gives sound advice.

Thank you for coming out quickly and servicing my family's washing machine. They work with an…read moreelderly woman with kindness. Thank you we will be using the service again. Thank you

We had a problem with our washing machine and called Stacy to set up an appointment for service…read more Jeff came and diagnosed the problem right away. He had to order one of the parts but made a temporary repair so we could still us the washing machine until the part came in. He the came out again, installed the new part and made sure everything was working properly. When we had a problem with our dryer in the past he took care of that also. We also purchased a dish washer and Jeff installed that. If anyone needs a new appliance or service for one, call Authentic Appliance first. Thanks Jeff and Stacy. Jim T.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

worst company to work with never answer the phone no call no show and all they do is waste time…read morewhen we could have used a provider that would show up

If I can give a zero star rating, I would. Very unprofessional in the matter of customer service,…read morethey do not answer their phone. We were told our dryer needed the motor repaired, then they changed the problem and said it was a different part. So now we have been waiting for an update, and we have not received a call or a text. So I called plenty of times and they said they would get back to us after speaking with the secretary or whatever she is. They never called back, so after a few calls they texted if they can call me later? It's been 2 weeks and nothing, honestly save your money. And go somewhere else this is not the buisness to go to. They told us they would fix it, but they just left everything in pieces. If you want parts to go missing from your appliances go here. They take advantage of "fixing" Like the saying goes " the cheap cost more" Si puedo dar una calificación de cero estrellas, lo haría. Muy poco profesionales en materia de atención al cliente, no contestan el teléfono. Nos dijeron que nuestra secadora necesitaba reparar el motor, luego cambiaron el problema y dijeron que era una pieza diferente. Ahora hemos estado esperando una actualización y no hemos recibido una llamada ni un mensaje de texto. Así que llamé muchas veces y me dijeron que se comunicarían con nosotros después de hablar con la secretaria o lo que sea. Nunca volvieron a llamar, así que después de algunas llamadas me enviaron un mensaje de texto si podían llamarme más tarde. Han pasado unas semanas, sinceramente, ahorra tu dinero. ir a otro lugar, este no es el negocio al que ir. Nos dijeron que lo arreglarían, pero dejaron todo hecho pedazos. Si quieres que falten piezas de tus electrodomésticos, entra aquí. Aprovechan el "arreglo".

Responded super fast, got here super fast, fixed my washer super fast, reasonable price, easy pay,…read morepersonable. I'm happy. Will use again.

It's not his fault I think the place where he orders his parts from sell defective parts. He's been…read morehere three times for the same problem and he has changed all the parts pretty much that he needed to change but my refrigerator is still not 37 to 42 degrees. Again not his fault just not good parts.

This is the 2nd time I hired Mike Appliance Repair because of his honesty, fair price, and…read moreworkmanship. My washer stopped spinning, and i immediately phoned Mike. He came on time, inspected and found the issue, and replaced the couplers, all within 1 hour. His price beats the competition, and he's professional and knowledgeable. Thank you Mike for Another job well done! Appreciate you and your wife, you make a great team!

Great service! Was able to come same day and fixed my dryer. Very appreciative thank you!read more