I had my car detailed and the exterior cleaned. The detailing was amazing. I felt like it was a brand new car on the inside again. And [[HIGHLIGHT]]the staff were very friendly and kind and explained a lot to me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Told me I didn't have to clean out my car that they would take care of everything[[ENDHIGHLIGHT]] so they did a great job. I really appreciate it. read more

Palms Car wash, oh how I've missed you for the two years I lived in Florida. Nothing quite like what y'all do out there. I got a Super Clean ($55) today for my dad's car. I wanted to thank him for letting me borrow it while my car is in the shop. Y'all worked your magic on his dusty interior. I love that there are choices from self service, car wash, vacuums, and detailing. Thumbs up read more

Palms Car Wash - This is the waiting area. - Car Wash Near Me - Austin, Texas

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Favorite car wash! Best location and value for your money and best vacuumed as well. Good area! read more

Palms Car Wash - Car Wash Near Me - Austin, Texas

[[HIGHLIGHT]]I had a very specific job that DERRY the detailer took excellent care of.[[ENDHIGHLIGHT]] Big smudge in the rear of my white car from a run in with someone else's tire. He did a great job with the hand buffer, polish, elbow grease and a good eye. [[HIGHLIGHT]]Happy customer.[[ENDHIGHLIGHT]] read more

Palms Car Wash - This is the after photo. DERRY did a great job on everything but the deep scratch. - Car Wash Near Me - Austin, Texas

Wonderful service, the automatic wash does a dang good job. The team will also thoroughly dry your car--even my huge SUV with all its nooks and crannies. read more

Palms is still #1 in my opinion!! [[HIGHLIGHT]]Management keeps this location well staffed so there's always someone to help you if there's a problem.[[ENDHIGHLIGHT]] The unlimited wash pass is Top Notch in $$ vs Quality!! Sure it still gets busy, but the line is constantly moving. [[HIGHLIGHT]]It's super easy to get in and out and continue your day![[ENDHIGHLIGHT]] If you're living in the area, I highly recommend this location or even if you're just passing through. read more

This is the absolute worst place to wash your vehicle. And not because of the faulty equipment, but because of the horrible, mean-spirited "manager," Raymond/Roland, not sure of his name but who I now know well because he was so busy screaming in my face. I pulled in around 7:30 a.m. and waited my turn to wash in the self-serve bay. Everything was going fine until I tried rinsing my car. The high pressure wouldn't work. I tried waving someone down, but the nearest attendants were at the drive-thru car wash. Luckily, one noticed and called another worker over. He wasn't sure what to do, so he said he'd get the manager. [[HIGHLIGHT]]The "manager," Raymond/Roland, had just gotten in line for the car wash himself, yes, in his personal vehicle. So I waited. I stood there while he went through the line, the wash, and the drying. After about 12 minutes, I figured he'd stop and address me. Nope... he drove right past me, parked at the vacuums, and went inside the service building.[[ENDHIGHLIGHT]] I asked the attendant again if he knew I was waiting. He said yes and that he'd remind him. So I waited some more. Eventually the manager came over, and I explained the rinse, and anything after it, wasn't working. He tried using his Amex card, but it wouldn't work. I offered to put in quarters, but he said no. He then got frustrated and told me to move to the next bay. I obliged and moved, but again his card wouldn't work. I asked again if I could just use quarters, and it worked. Now even more frustreated, he tells me to hold on, so he could get quarters to help me. Well, he left and never came back. After waiting another 8 minutes, I finally decided to take the loss and put in my own quarters to rinse the dried soap off my car so I could move on with my morning. [[HIGHLIGHT]]As I was finishing, another attendant, who he later claimed was his wife, yelled at me to stop and move to another bay, across the lot where the "manager" was. I told her not to worry, I just wanted to finish and get on my way.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Right before my session ended, the manager came back up to me and told me to move again, this time to a third bay. I told him no, that I was already finished anyway, but I would appreciate a refund. That's when it turned ugly.[[ENDHIGHLIGHT]] When I asked for a refund, he said, "Well that's not gonna happen." I said, "Excuse me?" He snapped back, "I offered you a solution and you didn't listen." I told him I had already been waiting almost 30 minutes and couldn't delay my morning any longer. I asked again for a refund, and that's when he got angry and said I was being "itchy" (expletive). I said, "Excuse me. You don't talk to me like that." [[HIGHLIGHT]]He then turned to the attendant, his wife, and told her not to ever be a woman like me. I told him not to talk to her like that, because she wasn't involved. He yelled back, "I can talk to MY WIFE any way I want!"[[ENDHIGHLIGHT]] It only escalated from there. [[HIGHLIGHT]]He told me I needed to get a husband...insulted my "old, ugly" car, and said I should go home to my girlfriend.[[ENDHIGHLIGHT]] I asked him why he would even go there, because I had a husband and I loved my car. [[HIGHLIGHT]]He then called me a fat "itch," refused the refund again, and said he was calling the police.[[ENDHIGHLIGHT]] I asked, "Why? Because your ego is hurt? Or because of your own unhealthy stature that looks like you're 10 months pregnant?" I told him he was a coward who couldn't handle a strong woman and could only resort to cussing and insulting a woman's appearance. [[HIGHLIGHT]]He then got in my face, spitting as he yelled, and told me to "get the expletive off this property, or I'm calling the police."[[ENDHIGHLIGHT]] He and his wife pulled out their phones to record, so I walked to my car and grabbed mine too. That's when he grabbed his wife by the arm and started walking away. He told me I wasn't getting a refund unless I called the cops. I told him, "I thought you said you were calling them." He ignored me and kept walking, hiding behind his wife. I yelled after him that he was a coward who couldn't even be man enough to talk to a woman, and that's why he was running away. He just laughed and walked off. Never, ever go to this place. He is horrible. And to make matters worse... I left my bag of quarters on the payment station ledge in the bay I was moved to and they refuse to return it. read more

[[HIGHLIGHT]]Manager is shady and has poor customer service.[[ENDHIGHLIGHT]] A few weeks back their cleaning spray that they offer complimentary to clean the inside of the car had stripped the tint off the inside of my windows. [[HIGHLIGHT]]I notify an employee passing by and immediately they start blaming me for it saying that my tint was already like that.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I ask to speak with the manager and he doubles down on the blame game even though I showed him in real time that the spray started making the tint flake off.[[ENDHIGHLIGHT]] After about 10min of going back and forth with these people he agrees to pay for the tint of one window, I compromised because I was over arguing with these goons. [[HIGHLIGHT]]He gives me his card with his cell phone on it and wrote a note that said "call me when you need a replacement tint" and then says give me a call when your at the tint shop and we will take care of it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So I go to the tint shop and the dude answers the phone, realizes it's me and hangs up. Then proceeds to not answer my calls anymore. I tried 3 different times to get ahold of him while at the tint shop.[[ENDHIGHLIGHT]] These guys are lame af. And I wouldn't give my business to them. Just go somewhere where they actually have a good service and honor their word. read more

This place is close to my house so I use it a lot. My dog loves it too. (Insert sarcastic font here) I lucked out the other day after my wash and was able to zip right into the vacuum station. It's usually jammed. I got the most expensive wash today. My car was pretty dirty. I don't know how they know what I ordered or if I really got all of the things it said but what do I know?!? It did have a tire shine included and the wheels do look shiny. Of course it rained like crazy the next day. Ugh! That's annoying. :( read more

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[[HIGHLIGHT]]Attendants are very rude for no reason.[[ENDHIGHLIGHT]] Won't be recommending this place to my coworkers at a large office around the corner! read more

I've been a member of this car wash for almost a year and you can't beat it for the price. It's about 32 bucks a month for the membership, which allows unlimited car washes in a month, but of course only one per day. Membership also includes self service, vacuums and detailing equipment. There's typically not much of a wait unless there it is prime time which is morning on the weekends. It's also very close to a number of shops on Brodie as well as Whole Foods and Central market so it's easier to work this into any errand that I am running so I get my moneys worth. read more

[[HIGHLIGHT]]I went for a wash earlier today and the pay machine was down or something so we had to wait a few minutes.[[ENDHIGHLIGHT]] Once I got the pay station, they paid for my whole car wash and upgraded me for waiting patiently! [[HIGHLIGHT]]I waited maybe 3-5 minutes, so I wasn't even worried about it.[[ENDHIGHLIGHT]] Unfortunately, I have since forgot the name of the person taking care of me. It might have been Ronald. Either way, [[HIGHLIGHT]]this really made my whole day and I very much appreciate the quantity customer service and car washes I get there.[[ENDHIGHLIGHT]] Highly recommend you go here! read more

Maria and the crew had excellent service...I highly recommend them..i had a huge stain in carpet and a big black mark on my truck door..Maria and her crew were able to help me get out all of the stains and scuffs!! Take your car or truck here as they also have clean towels and cleaner ( for free) to get your vehicle clean!!! read more

I absolutely love this place. I drive past several other car wash options just to get to this one -- because, trust me, it's worth it. I made the mistake of trying a cheaper, quicker option once and ended up with a significant scratch in my paint, so I've learned my lesson! This spot offers a drive-through with several menu options depending on how much you're looking to spend. [[HIGHLIGHT]]The staff are great -- often rushing over to operate the kiosk for you, making everything quicker and easier.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One time, the staff even went as far as shutting down the entire drive-through mechanism to look for a "Student Driver" magnet that fell off because I forgot to remove it before entering the drive-through. They go above an beyond![[ENDHIGHLIGHT]] Just be aware that it can get pretty busy on weekends, so plan accordingly. The best part? The free vacuums after the wash. They even provide spray bottles and microfiber cloths which for me, is absolute heaven. I love spending a good 45 minutes going over every detail of my car, so I try to avoid the busiest times to make sure I'm not encroaching upon someone else's opportunity. They also offer compressed air guns for getting dust out of all the little crevices, and in the self-serve area, they even have a hand-held drying device so you can blow-dry your car. Brilliant! I love spending time here so much, I've even offered to clean my friends' cars for them! read more

[[HIGHLIGHT]]These guys are the real deal.[[ENDHIGHLIGHT]] I just got done with a long driving trip came in to get the car washed cause it was covered in bugs. These guys had me go through the wash three times and hand washed a lot of the bugs off! I was not expecting this level of service! Fantastic! read more

My husband and I just recently got our cars detailed for the first time here at Palms. Couldn't be happier. The cars look really good, the guys are who did the work were polite and friendly and let me tell you, the customer service from Roland the Manager TOP NOTCH, super fantastic! He seems to really care about his customers and the business. It's the cleanest car wash I've seen in Austin, loads of self cleaning, bays, free, vacuums, and the automatic car wash is great. They even help hand dry your car at the end. [[HIGHLIGHT]]Everyone is so friendly. They go above and beyond earning our loyalty, we won't go anywhere else[[ENDHIGHLIGHT]]. Thanks Palms Car Wash!!!!!!! read more

My usual car wash was closed today, but that turned out to be a good thing because I tried Palms Car Wash for the first time. What a great experience! I entered the property and drove up to a menu where there are several levels of car washes to select from (I picked an $11 wash). I paid with my credit card and then pulled forward to a pre-wash area where a few attendants sprayed my car with foam before it rolled through the automatic car wash. This was my first time through an automatic car wash in this (fairly new) car, and the sensors were on overload with the beeping! I finally found a way to turn them off, but I still had a fear that the automatic braking system would engage before I exited. Thankfully, that fear was unfounded. Whew. I was then directed to a shaded area where 3 attendants quickly dried the exterior. If you want the inside vacuumed (which I did), you do it yourself in another area. There are stations fitted with vacuum hoses as well as very handy high-pressure air hoses to clear out any dust and/or debris. Terry cloth towels were available as well as paper towels and glass cleaner. Help yourself! It couldn't have been easier. Palms Car Wash has everything from bays where you spray wash your own car to detailing services. I will definitely be looking into their unlimited car wash packages. Thanks, Palms Car Wash! read more

My second time going and using the automatic car wash. I paid for the platinum this time .once I left the property and stopped at Culver's to get me something to eat . I noticed I did not get my tire shine Plus the back of my vehicle was not wiped dry .idk how they know what I paid for but seems like they did not know I paid for a platinum wash . Other than that wash went pretty good but could need some work on the wheel wash part my wheels are black and I can see every detail read more

Not worth the $22 I spent... windshield wiper marks still on the windows afterwards. The car looks okay but not what I'd expect for the price for sure. read more

Palms Car Wash - Car Wash Near Me - Austin, Texas

[[HIGHLIGHT]]I've been doing business here for almost 2 years got call up to the office just to get racial profile by the Employee and the owner proceed on telling me they're canceling my membership because I'm Venezuelan[[ENDHIGHLIGHT]] then he proceeded to call me and tells me he can say whatever he wants which is true but this is not how a business should be operated specially if you have tons of customers, that are Latin origin read more

Nick the detail manager really made it happen and helped me out. Did a great job on the Truck and then personally finished it up himself to get the car looking prime. Made my day. When good people do good work makes everyone's life better! Thank the Lord and God bless the hard working good folks here at Palms Brodie!! read more

Liz did an amazing job helping me get an old convertible super ready and clean for a wedding! Car is spotless! Will continue to come to Palms. read more

This is this only car wash I will go to. [[HIGHLIGHT]]The self-service car wash was having an off day and Rolland saw me struggling with it. He offered me an upgraded wash and was very kind and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Their customer service is the best.[[ENDHIGHLIGHT]] I also love the vacuums here, they work very well. read more

Hands down my favorite car wash in town. For under 20 bucks you get an excellent wash and a hand dry and access to free vacuums. I am a little unsure of what's up with their hours. I can tell if they open at 7, 8 or 9 or 10. I think some days they just open late or something. Its inconvenient for me but I can over look it. If you need a car wash in South Austin this is the place to go. read more

The customer service at this place is phenomenal. It's never failed me ever since I've been going here in 2016. And the fact that this particular location offers the self-cleaning (vacuum, towels, etc) station at no extra cost is incredible, and I'm surprised they haven't increased their prices with inflation. Everyone from the managers/supervisors, to the employees washing and towel drying does their job sincerely and well. I don't live on this side of town anymore, but it's the only place in Austin I go to for car washes. Also, one of the supervisors noticed me struggling to remove the bug remains near the hood, so he sent me through the wash again where all of the remains were wiped clean. I was astonished and grateful. read more

Palms Car Wash - Car Wash Near Me - Austin, Texas

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Best car wash in South Austin! I've been coming here for 10 years and never been disappointed. Sometimes on Fridays it is a little bit busy and you have to wait in line but other than that there are so many free vacuum stalls and car wash stalls that it can even take a heavy load on Friday on a sunny day after a rain The detailing is also a great deal and for only $20 they will wash and hand dry your vehicle. This also includes the rims and the tires which really makes everything pop. read more

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My boyfriend took my car to get detailed this past Monday April 10. They seemed to forget about my car and then did a rush job. My boyfriend waited 3 hours. My seats and floor mats were wet until the next day, and the wheels weren't fully cleaned. The worst part is they ruined my stereo screen. There was clearly damage the same day, which progressively became worse. read more

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I went to palms this morning for a car wash and detail on my Ford Explorer that had just returned from the coast on vacation with the family and 2 dogs. Needless to say there was an abundance of sand and dog hair inside the suv. I swear I think every crevice had sand and hair in it. After detaining the suv is beautiful inside and out. The car wash was $13 and the detail $45 and it was all done within in hour while I waited in the comfortable waiting area. I recommend you go early and not on the weekends. Well worth the cost to have a good looking car. read more

Palms Car Wash - My Ford Explorer - Car Wash Near Me - Austin, Texas

I love this place. Always a great value, but I really need the forced air guns to work. It's the biggest draw, in my opinion.

Really disappointed in this carwash. I signed up for the monthly membership, however, doubt I will be keeping it. 1) If you've never been here before, good luck trying to figure out which lane you're supposed to be in and where to go once going through the carwash. It's very, very confusing. 2) I work for tips too, but NEVER IN MY LIFE have I stared at someone in the eye, expecting them to tip me, and/or stopped doing my job because someone handed the tip to another person. (Handed the $5 bill to the girl out my driver's window.) As soon as I did, the drying on the right hand side of my car, ceased. Damn! I wanted towels to finish the job myself. I was pointed towards a "red car." It turned out this was NOT the area where I was supposed to be, rather the area where the employees carry out full-service car wash detailing. I tried to go to the area where there were towels and vacuums for customers to use. There were no spots available, and due to the lack of proper navigation, (i.e. where to go when wash is done), there were people coming from different directions. Everyone was mad and honking. Scared to go back again!! read more

I don't give reviews very often but yesterday I went to Palms car wash on Brodie and my car really needed help. My husband had been driving it for work and it was pretty dirty. After an hour, I stepped back into my car and it was the beautiful car I bought, five years ago. Roland and Maria were outstanding with smiles and great customer service! That is the only place I will go for future car washes and I'm so excited. My car is so clean! And if I could give them more than 5 stars I would! read more

Palms Car Wash - My New Clean Car! - Car Wash Near Me - Austin, Texas

I was paying for unlimited washes but got so fed up with how frequently the automatic car wash is out of service - I decided to cancel my membership. I understand if it's raining but if it's a normal day, it's frustrating to show up and not be able to get my car washed. I don't want to drive back every day hoping it gets fixed. Not to mention there was a time no one monitored the car wash and I went through with no assistance. Had to get out of my car to get the manager to let me back in again. Unreliable overall. read more

I've been going to the drive-through at the Palms on Brodie for the better part of the last 6 years... its the only car wash I go to because it's convenient and affordable but I've never had a familiarity with any of the staff, I just drive through then use the cleaning stations and leave. Anyway, a couple of months ago, I started to notice some tree sap on my car and thought it would wash off but it never did and eventually got so bad that I took it to Palms to ask their detailing center if an Express Wax might be a good option to get it off or if I needed full exterior detailing service. I had gotten my car washed just the week before but Crystal asked me to go through the wash for the Ceramic Plus wash for free just so she could see exactly what we were working with. This impressed me because I hadn't committed to using their service yet and I had just gotten their most expensive drive-through wash for free! She then handed me over to Liz and I think their boss (?) who said I needed a buff and polish to take the gunk out and seal the paint to minimize further issues. Liz ends up quoting me on the low end of what the guy guessed she would quote me and then he gave me an additional discount. All pleasantly surprising! Now, the job took over 5 hours and it still wasn't all done but not only did Liz ask me to come back in a couple of weeks to get it done again, she cleaned my fog lights, had my carpets and the inside of my of my car cleaned and removed the oxidation on all of my car glass. I cannot express enough gratitude or recommend this place enough. Even if I never go back to get the job finished (I will lol), I feel like I definitely got way more than what I paid for. After today, I'm guaranteed to never, ever use another car wash in Austin again. read more

Palms Car Wash - Before (trunk) - Car Wash Near Me - Austin, Texas

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I came in with questions about a previous wash at this location and the detail manager, Liz, could not have been more helpful. She talked me through my questions, educated me on how to best care for my new car and detailed my car to perfection! Liz was incredibly knowledgeable and took great care of my car. I'll definitely be coming back. read more

Palms Car Wash - Car Wash Near Me - Austin, Texas

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After the car wash place I had used for 4 years closed I needed to find a place to help keep my MX5 clean. Opened my reliable Yelp app. and found Palms Car Wash and the reviews I trusted made the choice easy. The crew is friendly and love the work they did. I paid about $75 for a wash and wax (mini-detail) and they did everything from the wash, the tires, the wax and a very thorough interior cleaning. The store and waiting area is nice and having the option to sit inside on hot days is comforting. The service is worth the money and it is a little on the $$$ side. They do have several options of car washes. read more

Palms is the best car wash in town- affordable and effective drive through wash with hand towel dry and free vacuums when you get a wash. They've always been awesome but today my experience was exceptional and I had to share. While vacuuming my car I accidentally locked my keys inside my car (I must've hit the inside door lock with the vacuum because this should be impossible with my key). While I was waiting for roadside assistance to arrive an employee at Palms named Craig was able to unlock my car for me in about two minutes! What a nice guy- totally went above and beyond to help me out and expected absolutely nothing in return. Craig's boss, if you read this I hope you give that guy a raise! He's an absolute gem. read more

Awesome location and awesome staff. Ran our card, machine pressure washer didn't work at first but it did charge us. Got ahold of a staff member and they had us taken care of right away! Employee Cesar, Crystal and the lady I spoke with were awesome, heard our complaint and quickly resolved it! Side note: have never had issues in the past with their machines so probably just a glitch. read more

These pepple are absolutely great. They are friendly and helpful and do excellent work. Ive had my truch detailed there 4 times and they do an exceptional job. It is always spotless when they finish with it. Highly recommend! read more

I really like this place. So fast. Even when the line is long they have 2 entrances going and it moves quick. Very efficient, especially for the price. I always get the basic b*tch wash and it's like $8 dollars to make you hollar!! Then you get some guys that dry you off after your car gets a good old fashion blow job. Lol The biggest perk is if you're willing to get out of your car you can use the vacuum for freeeee. Last time I found like $2 in change laying around so that was cool. Anyway, yeah it's my go to. read more

Palms Car Wash - Car Wash Near Me - Austin, Texas

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If your car is more than minimally dirty or if you have pets- beware the up charges! I pull into the drive through car wash and explain I just want a detail today and ask if the wait is bad- she grimaces and says it's not good. I ask for an estimated time cause I'm prepared to wait for a reasonable amount of time- she goes and asks and tells me only 30 minutes - great, that sounds super doable to me. Then it's all downhill from here: she asks if I have pet hair: I do and she asks if it's bad, and I say I guess so because honestly I have two Aussies and there's definitely a good amount of dog hair in my back seat (which is a big reason I'm willing to pay someone to do this because vacuuming dog hair out of the car in the summer when your 8 months pregnant is no fun). So she goes "okay the charge will be $35" to which i happily agree and initially I thought that's for the whole service, but then she says "okay good, I'm glad you came prepared for the extra charge". Well, that's disappointing because the base charge for the detail (which includes vacuum, console wipe down, and window cleaning) is $40. But I don't protest because I really don't want have the time or energy to deep clean my car. Then I make sure to speak up about my trunk- they have signs everywhere that say trunks can be vacuumed on request- and I have a hatchback so I guess it's a trunk? I tell her I would like that done as well because I spilled some dirt after a trip to Home Depot. Another $10 charge comes along. And yeah I agreed still because I don't treat myself to this service but once a year and I just want it done already. So I get back in my car after swiping my card to pull out of the car wash lane and go park it by the detail area. She hands me the receipt and peeks in my car and goes something like "oh wow that's a lot of dog hair! I may have to charge you more..." and I say- "I sure hope not because you've already charged me double." She backs down and says something to the effect of "we'll see what they say...". She says she'll meet me over there. She does not- I go park my car then walk back over to the car wash station where she's standing and give her my keys and then walk back across the lot to the lobby to wait. It takes about 30 minutes for them to start my car, and about 30 minutes for them to finish. I took before and after pics. And even though I agreed to these charges I walked away feeling dumb. Yes, I knew I was willing to pay $40 for someone else to do a chore I didn't want to do, but was it really worth $85 to have someone spend 30 minutes to vacuum and wipe my car? Was the dog hair really that outrageous? Not really. Was my car extra soiled? I don't think so- it was dirty enough for me to pay someone to do it (my cup holders were def sticky and I'm sure there were a few lost fries under my seats) but it's not like there was rotten food, bugs, or poop smashed in the seats or something wild like that. Did they have to spend a really long time getting the job done? Def not- they spent 30 minutes on my car. All in all- to me this was overpriced and I'm just not satisfied. I won't ever pay $85 for a vacuum and wipe down again. read more

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