Poor front office. Emails, texts , all about details of my appointment, including the day before ,…read morebut no one says anything about not receiving a referral until I'm standing at the front desk ? Don't tell me you value my business when the answer is " we don't do that " . Well enjoy your empty slot and lost customer who was interested in LASIK . You know a business is s**t, when their own process kills customers. I would not trust them with my eyes .

If you want a blind dog to do your cataract surgery go here…read more Suffering with a botched surgery. The worst place I have ever been.

I've had a floater in my left eye for past few weeks, and since it didn't go away as I liked, I…read moredecided to have it checked out. I couldn't look up doctor reviews on the Cigna website so I looked up Dr. Pilavas on Zocdoc. Making reservation was a breeze and Dr. Pilavas actually gave me a phone call to confirm my appointment. I went the week of 6/1, when the office is still closed for non-emergency visits. My condition didn't really call for urgent checkup, but I was lucky to have my appointment set right away. Once I was at the office, there was around an hour wait. However, the doctor was considerate and explained that he has been busy tending to other patients who needed immediate care. Dr. Pilavas was friendly and gently explained to me what's going on with my eye. It turns out the condition is nothing to worry about and I am glad that I visited Dr. Pilavas. With my Cigna open access insurance I had to pay $45 for the copay. It was quite a pleasant experience so I'd recommend Dr. Pilavas for anyone looking for eye care.

Dr Pilavas is wonderful! He takes his time with you and explains everything. Very professional, and…read moreI highly recommend.

Only come to this office if you are extremely bored and have nothing to do for an entire day…read morebecause they will keep you waiting for hours. After wasting my time, the receptionist said a 2+ hour wait time was normal before even beginning the appointment with a doctor. Wish I could say the doctor was great and worth the wait, but I didn't even end up seeing them as I don't have a day to throw away. I then requested a refund on my co pay and left. Thanks for nothing!! Zero Stars if possible.

I wish I can give the no star. It's the worst doctor . And yes there's only one doctor who's taking…read morecare of 80+ patients a day. Staff is very nice but be ready to sit there for the whole day. I made my appointment for 12:30, I got there by 12:15 PM but I was still waiting till 1:45. They just called me to get my ID and insurance.Try to find yourself another doctor and avoid coming to Heller. The worst experience ever.

Smile was the decision of my life - Dr. Nissirios and his team throughly explained the entire…read moreprocess in a way that calmed my anxiety from consultation all the way up to surgery day. The surgery itself was painless and only took about 20 minutes - I was able to see that same night and 1 day post op today and went in for a post op check up - was able to do the eye test and got 20/20. Highly recommend going for consultation and getting smile if you're eligible!

Most amazing eye doctor! Not only is the service and expertise top notch, but the customer service…read moreaspect and bed side manner is outstanding. Truly a consummate professional.

The only reason I decided to go to Clearview Ophthalmology in the first place was because they…read moreaccepted my insurance provider. I thought that the two positive reviews here on Yelp meant that it would go smoothly. It did not. First and foremost, the main eye doctor there has horrible hours. I arrived around 9:30 for my appointment (the earliest I could get - great for those of us who work regular hours) and the guy waltzes in around 10:30 or so. I don't think I saw him until 11:00 or 11:15, only to find out that he doesn't do contact lens prescriptions, only eye glasses. Now, this may have partially been my fault because when I originally called I assumed whoever I saw would be able to write me the prescription and therefore only asked for a routine eye exam. Still, nobody thought to ask me the reason for my visit during the hour and a half that I sat around waiting to see the doctor? Since the contact lens doctor was not in on that day, and I had already paid them for my visit, it was agreed that what I paid that day would go towards my next visit, when the correct doctor was in. I made an appointment for the following week. The next week, I receive a phone call a day or two before my appointment, confirming the day and time. Great! So today I walk back down there for the second time, and what does the receptionist tell me? The contact lens doctor isn't in today, even though she typically is in on Fridays. My response was, "Why didn't anybody think to call me and tell me this, before I walked all the way down here?" No response. I told the receptionist that I wanted my money back and that I was going somewhere else, to which she said the manager would have to do the refund and she's not in for another hour or so. When I called back I spoke to the manager and she told me that the charge would be refunded to my card that day or the next morning. Well, the next morning came and went and still no refund. When I tried to call (Saturday, 11:45am) I went through the prerecorded menu and eventually ended up at a message saying that they were closed. Well, they're website says they're open 10-1 on Saturdays sooo.... Who knows if I'll ever get my money back from these people. The point is, GO SOMEWHERE ELSE if at all possible. Avoid these idiots like the plague.

The staff was friendly. I sometimes have high anxiety but they made me feel calm and relaxed…read more They were very patient with me and answered all my questions. I would definitely go there again.

I recently had cataract surgery in both eyes at The Mackool Eye Institute, and I couldn't be more…read morepleased or grateful. From my first examination day there to the final post-op check-ups, every member of the staff was helpful, cheerful, professional, and meticulous. I can't imagine a patient ever feeling apprehensive about the procedures!.. there is a smiling and reassuring face at every turn, from the receptionists at the front desk to both Dr. Richard Mackool and his son Dr. RJ Mackool and their support staff in the medical/surgical wing. I have had friends ask me since about my experience there, and I have never recommended anyone as gladly as I do this team of doctors. I am so thankful for the treatment and the care I received there.

I had PRK surgery with Dr. Pilavas and the procedure was not painful and the recovery was much…read moreeasier than I had expected. Dr. Pilavas' calm and knowledgeable demeanor put me at ease and I am thrilled with the results!!!

I have gone to Dr. Pilavas several times and have found him to be a good doctor. The office is easy…read moreto get to and I was happy with the visit.

Dr. Ragusa has come to Astoria and I'm so glad he has. His new office is modern and clean. They are…read moreefficient, kind and love taking care of people. This is the kind of medicine doctors should practice! It's not like the big factories. Dr. Ragusa takes his time, explains himself and gives you options. I highly recommend him.

I have been a "MyEyeDr." customer for years, across state lines- from Florida to here. I was a…read morelifelong customer, but this location has changed my mind. They have misordered my glasses, messed up my orders, and treated me poorly two years now. I am now without glasses because I have placed an order with this location three separate times for new lenses and they repeatedly have "forgotten" my order. I have had no glasses since September 2025- it's now January 2026. I give up- I will be shopping elsewhere and I recommend you do too. They act like subpar bartenders while they work in healthcare. I'm super disappointed. I will be shopping elsewhere after 10 years with MyEyeDr.

This place was better before they rebranded as MyEyeDr. Have brought in frames for an adjustment…read moreand when they are returned, the AR or UV coating is suddenly crazing (lots of micro fractures). I don't know if it's the cleaner they use or something in the process for an adjustment, but considering that this has happened on two pairs I bought from here, I won't be buying nor getting adjustments at this location again. Of course, because of the crazing I need to replace both sets of glasses. (I've gotten glasses with these type of coatings on lenses for over a decade, had adjustments done before on previous frames, and only from here since the rebrand have I encountered this issue.)

Professional staff and friendly service. My go-to local spot for eye care. Recommendedread more

I absolutely love this place They are pleasant, professional, Courteous and caring group of…read morepeople from the front desk to the doctors. I have seen most of the doctors in this place and they are all amazing Waiting time is no more than 20 mins. The doctors take their time answering all my questions and never made me feel rushed. I bring all of my family and I absolutely recommend this place to all my friend. Please look no further. This is the eye doctor for you. Make your appointment and thank me later